MyCiti Hotel Kuala Lumpur - formerly known as Citin Hotel Masjid Jamek

Hotels
7.1 (3058 reviews)
No. 7, Seksyen 33, Jalan Melayu/Jalan Masjid India , Kuala Lumpur , MY
+60 3-2693 2999

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Lift / Elevator
Fax/photocopying
Ironing service
Barber/beauty shop
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Basic yet sufficient amenities
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
5.93
Many reviews mentioned cleanliness issues, such as dirty towels, unclean rooms, and stained sheets.
Service
7.9
Service was generally acceptable, with some reviews highlighting staff's attempt to accommodate guests.
Location
8.94
The location is frequently praised for being close to shopping and transportation.
Room Quality
6.89
Room quality was mixed, with mentions of noisy conditions and basic accommodations.
Amenities
7.42
Amenities were noted as basic but adequate; however, disappointments were highlighted in some areas.
Value for Money
6.88
Some guests felt the hotel did not meet expectations based on cost.
Food and Beverage
4.93
Numerous complaints regarding the breakfast quality and choices.
Overall Experience
7.9
Overall experience was generally positive despite several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:05

Property Description

Convenient Location
Situated just 100 metres from Masjid Jamek LRT station, explore the city with ease.

Stylish Accommodation
Enjoy bright and stylish rooms with free WiFi and flat-screen TV.

Exciting Amenities
Indulge in daily buffet breakfast at Citin Cafe and book city tours effortlessly.

To book your stay at Citin Hotel Masjid Jamek by Compass Hospitality, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that there will be prepaid deposits applied to long-term and group bookings. For more information please contact the hotel directly.Ironing facilities are provided at the hall in every levelsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

7.1
Based on 3058 reviews
Cleanliness: 5.93
Service: 7.9
Location: 8.94
Room Quality: 6.89
Amenities: 7.42
Value for Money: 6.88
Food and Beverage: 4.93
Overall Experience: 7.9
I
Iffat • family_with_children • au
6
2026-10-16 • via Nuitee
A
Açış • family_with_children • tr
7
Pros:

Konum çalışan ilgisi

Cons:

Havalandırma sistemi yetersiz pencere olmadığı için oda nemli ve ıslak bu yüzden nefes almak ve rahat etmek zor

2026-10-16 • via Nuitee
S
saju • family_with_children • kw
7
2026-10-15 • via Nuitee
N
Nor Azren • couple • my
3
Cons:

me and my husband cannot sleep
bed are very itchy

2026-10-15 • via Nuitee
G
GHW.TOUNS • family_with_children • fr
7
2026-10-15 • via Nuitee
R
Rashid • solo_traveller • ae
1
Experience bed bugs clod food and smell in the towels
Pros:

The location was nice and surrounded are quite nice and reasonable prices

Cons:

The room has a bed bugs and smelly towels and the breakfast they servive is cold and not fresh and funny think when I show the vedio and photo the the reception they their room is not clean he was telling me that this is not possible

2026-10-15 • via Nuitee
A
Anthony Chyou • solo_traveller • tw
8
2026-10-14 • via Nuitee
B
Bitara • solo_traveller • my
8
Pros:

Lokasi straregik

Cons:

Tempat parking kereta khas takde

2026-10-13 • via Nuitee
A
Arif • family_with_children • pk
9
2026-10-13 • via Nuitee
H
Harun • solo_traveller • my
7
2026-10-13 • via Nuitee
N
Nur Syazwani • extended_group • my
6
Pros:

The location is good. Near to LRT station.

Cons:

The property didn’t have the hairdryer prepare in the room nor upon request. It just did not have. I paid extra on the booking.com that state paid room for 3 adult instead or paid for 2 adult, but i need to pay more for requesting the mattress for the third person. So i just think maybe i should just paid for 2 adult instead of 3.

2026-10-13 • via Nuitee
B
BUSHRA • solo_traveller • pk
9
2026-10-12 • via Nuitee
K
Kollarik • couple • dk
6
2026-10-12 • via Nuitee
M
MOHAMED ATHOOF • solo_traveller • lk
10
2026-10-11 • via Nuitee
D
Dikara • couple • tr
7
Uygun fiyatlı merkeze yakın güzel
Pros:

Çok rahattı. Konforluydu. Merkeze yakındı. Çalışanlar iyiydi.

Cons:

İki böcekle beraber uyuduğumu sabah farkettim.

2026-10-11 • via Nuitee
L
Luh Putu Ratna • solo_traveller • id
8
Good Location
Pros:

Location near to the MRT station

Cons:

Nothing

2026-10-10 • via Nuitee
J
Justine • solo_traveller • fr
8
Pros:

Super localisation proche du centre ville et de la gare.

Cons:

Tâches sur les draps et serviettes.

2026-10-10 • via Nuitee
K
K • solo_traveller • in
9
2026-10-08 • via Nuitee
S
SUZANNA • extended_group • my
6
Pros:

No

Cons:

No parking provided

2026-10-08 • via Nuitee
G
Galal Moawia galal • solo_traveller • sd
8
2026-09-18 • via Nuitee