Citin Langkawi by Compass Hospitality

Hotels
•
Compass Hospitality
6.5 (252 reviews)
No. 3, Jalan Pekan Kuah , Kuah , MY

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Fax/photocopying
Dry cleaning
See all facilities

Review Highlights

Pros:
Friendly staff
Accessible location
Cons:
Dirty room conditions
Facilities need upgrade

Categories

Cleanliness
3.89
The room had dirty walls, bed, pillows, sheets, and an unclean bathroom.
Service
8.86
The staff is nice, friendly, and helpful.
Location
8.9
The location is very accessible.
Room Quality
2.85
Condition of the room was shocking, with water not draining and a gecko found inside.
Amenities
7.88
Facilities need to be upgraded, but overall okay.
Value for Money
4.84
Did not feel the hotel met expectations for the price paid.
Food and Beverage
7.39
No specific sentiment mentioned.
Overall Experience
7.36
Mixed feelings due to the bad room conditions but good service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:52

Property Description

Prime Location in Kuah

Enjoy a convenient stay near Kuah's commercial centre at Citin Langkawi by Compass Hospitality. Explore nearby shopping centres and restaurants offering a variety of cuisines just minutes away.

Modern Amenities

Experience comfort in our modern guest rooms equipped with essential amenities like a flat-screen TV, electric kettle, and free WiFi. Relax in the en suite bathroom with complimentary toiletries and enjoy a good night's rest.

Convenience at Your Fingertips

Benefit from our 24-hour front desk services for car rentals and laundry facilities. Unwind in the lobby with a water dispenser and spacious seating area. Book your stay now at Citin Langkawi for a memorable Langkawi getaway!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the extra bed comes in the form of a mattress.
Please note that the following deposit conditions:
- 15% deposit will be applied to guests staying more than 7 nights
- 10% deposit will be applied to guests booking 5 to 9 rooms
- 20% deposit will be applied to guests booking 10 rooms or more
Beginning 1 July 2016, as directed by the Langkawi Municipal Council, a local government Tourism Promotion Fee would be applicable per room per night.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGK

Location

Guest Reviews

6.5
Based on 252 reviews
Cleanliness: 3.89
Service: 8.86
Location: 8.9
Room Quality: 2.85
Amenities: 7.88
Value for Money: 4.84
Food and Beverage: 7.39
Overall Experience: 7.36
M
Majid AL Wahidi • solo_traveller • om
6
2026-08-28 • via Nuitee
M
MOHAMAD FAIZAL • solo_traveller • my
9
2026-08-05 • via Nuitee
S
STROME • couple • my
7
Pros:

room and clean.

Cons:

lift not available.

2026-08-02 • via Nuitee
C
CUCKOO • solo_traveller • my
7
2026-07-24 • via Nuitee
F
Four Frames • solo_traveller • my
7
2026-07-19 • via Nuitee
F
Faiyaz • solo_traveller • in
9
2026-07-15 • via Nuitee
A
ARSAD ARBANI • solo_traveller • my
8
2026-07-10 • via Nuitee
Z
Zainab • extended_group • my
9
2026-06-27 • via Nuitee
J
Jili • solo_traveller • my
7
Pros:

Perbaikilah lock pintu,,dan yg lain semua ok

2026-06-21 • via Nuitee
A
Arghashinni • couple • my
1
Pros:

Nothing !!!

Cons:

Stayed at Citin Langkawi and checked out within 30 minutes despite booking for 4 days because the room condition was extremely disappointing and completely different from the photos advertised on Booking.com.

The room was dirty and poorly maintained:

- Mold/damp stains around the window
- Spider webs and dust everywhere
- Lizard droppings near the window
- With pimple patch on wall, coffee stain or idk what stains are that on every wall
- Dirty bathroom and poorly cleaned surfaces
- Rusty/damaged areas and overall unhygienic condition
- Lipstick stain on the mirror
- Bhindi/food residue on the water heater pipe

Another serious concern was security. My assigned room was 220, but when I accidentally tried opening room 202 ( I got confused with the number so I opened wrong room) , the door opened with my key card/key. That made me feel very unsafe and raised concerns about the hotel’s room security system.

The hotel looked nothing like the advertised pictures online. I could not comfortably or hygienically stay there, so I checked out almost immediately.

Very disappointing experience.

2026-05-14 • via Nuitee
M
MINGHAO • extended_group • cn
1
2026-05-03 • via Nuitee
M
mohd • couple • my
7
2026-04-30 • via Nuitee
M
mohd • couple • my
7
2026-04-23 • via Nuitee
K
Krishnakumar • solo_traveller • in
10
2026-03-05 • via Nuitee
M
mohd • couple • my
5
2026-02-28 • via Nuitee
M
mohd • couple • my
7
2026-02-13 • via Nuitee
A
Avinia • couple • cn
4
Mould is a big concern. I wouldn’t stay here if I’d known.
Pros:

Clean bed.

Cons:

Mould covering the walls.
Dirty bathroom.
Broken soap dispenser.
Dirty table and chair.
Dust on the tv and the bathroom was flooded when I got in.

2026-02-11 • via Nuitee
L
Lucy • couple • gb
4
4/10 wasn’t the best
Pros:

The staff were really nice, was to find & was affordable for backpackers

Cons:

Didn’t feel cleaned at all, mark on walls, shower ceiling falling apart, AC didn’t work, smelt damp - not a slay. Wouldn’t recommend honestly if your lookin for somewhere nice to stay, but if your backpacking it’s jut about doable.

2026-01-26 • via Nuitee
S
Soundaraju • couple • my
10
Pros:

Very strategic place..

2026-01-10 • via Nuitee
K
karthikeyan • extended_group • in
6
2026-01-09 • via Nuitee