Pinnacle Hotel at the Pier

Hotels
9.2 (1519 reviews)
138 Victory Ship Way , North Vancouver , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good amenities
Cons:
Aging property
Hidden fees
Lack of restaurant service

Categories

Cleanliness
8.75
Rooms were clean but the property is aging and needs renovation.
Service
9.72
Staff was extremely friendly and helpful, although restaurant service was lacking.
Location
10
Great location with lots of restaurants and easy access to local attractions.
Room Quality
8.71
Rooms were clean; however, there are mentions of the property aging.
Amenities
9.24
Amenities like the pool were good, but improvements needed for outdated features.
Value for Money
8.7
Value impacted by hidden fees; some costs were higher than expected.
Food and Beverage
8.75
Food quality was good, but the negative restaurant experience affected impressions.
Overall Experience
9.74
Overall a great experience despite some issues, would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:38

Property Description

Luxurious Amenities and Stunning Views

Indulge in the 25 m swimming pool, gourmet restaurant, and breathtaking Vancouver skyline views at Pinnacle Hotel at the Pier. Unwind in the sauna, steam room, or on the outdoor deck after a workout in the fitness centre with a yoga studio.

Comfortable and Convenient Accommodations

Each guest room features a flat-screen TV, spacious work desk, mini-refrigerator, microwave, and complimentary tea and coffee service. Select rooms offer picturesque views of Vancouver city.

Prime Location and Nearby Attractions

Conveniently located just a short Seabus ride from central Vancouver, this hotel is near popular attractions like Grouse Mountain and Capilano Suspension Bridge Park. Explore the vibrant Lonsdale Quay just 400 meters away.

Book now for a luxurious stay at Pinnacle Hotel at the Pier!

Important information:

Upon check-in, photo identification and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, bed and breakfast packages consists of a $50 breakfast credit.

Breakfast is available for an extra charge of CAD 20.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 37.76 per day.

Location

Guest Reviews

9.2
Based on 1519 reviews
Cleanliness: 8.75
Service: 9.72
Location: 10
Room Quality: 8.71
Amenities: 9.24
Value for Money: 8.7
Food and Beverage: 8.75
Overall Experience: 9.74
G
Gillian • couple • gb
9
2026-05-22 • via Nuitee
J
Joanne • solo_traveller • ca
10
Pros:

The view, the bed, the room, the restaurant, and the front desk staff and housekeeping staff.

2026-05-21 • via Nuitee
J
Joanna • solo_traveller • nz
7
2026-05-20 • via Nuitee
M
Matthew • solo_traveller • ca
9
2026-05-18 • via Nuitee
F
Fiona • couple • au
10
Great place to stay
Pros:

Location
Staff
View

Cons:

Nothing

2026-05-16 • via Nuitee
R
Ravinder Rupe • family_with_children • ca
4
Cons:

Dark rooms. Dim lights. Old

2026-05-11 • via Nuitee
P
P.J. • solo_traveller • ca
6
It's okay
Pros:

Very clean! Great hot tub!!!

Cons:

Pretty mid-range/ordinary.

2026-05-10 • via Nuitee
N
Nancy • solo_traveller • ca
7
2026-05-06 • via Nuitee
B
Babak • couple • us
5
The price is not that they told you
Cons:

I am writing to express my dissatisfaction regarding certain aspects of my recent stay
First, my booking included breakfast. However, upon arrival, I was provided with a $50 voucher for the room. Given that the minimum price for breakfast per person is approximately $40, this voucher does not practically cover "included breakfast" for the occupants. This felt misleading as the voucher amount is insufficient for a full meal.
Furthermore, I was charged $50 CAD for parking, which I find extremely excessive and unfair compared to standard rates.
I believe these charges do not reflect the high standard of service expected from your hotel. I look forward to your response regarding these concerns.

2026-05-04 • via Nuitee
C
Cathy • extended_group • ca
9
2026-04-30 • via Nuitee
D
Douglas • couple • us
7
2026-04-30 • via Nuitee
L
Laurie • couple • ca
10
Pros:

Lovely hotel, very comfortable, vibrant location.

2026-04-27 • via Nuitee
C
Calum • couple • gb
7
Nice views, old hotel
Pros:

Great views from the room over the Quay area. Hotel is also in a great location for exploring the Lonsdale area and well connected to transit for exploring the whole of Vancouver like the Seaboat, Buses etc.

Cons:

The rooms are feeling old and in need of some modernisation - paid for a room upgrade and it felt like it hadn’t been refreshed in 20 years. No free waters, or such for checkin, every item in the room is a paid add on. Supplied toiletries were in tiny plastic bottles and a very poor standard.
Hotel has bags of potential but needs some modernisation.

2026-04-24 • via Nuitee
J
Jackie • solo_traveller • ca
9
2026-04-23 • via Nuitee
J
Jeffrey • solo_traveller • us
10
Pros:

The location

2026-04-20 • via Nuitee
G
Garfield • couple • ca
9
2026-04-19 • via Nuitee
9
975courte • NONE • Pinantan Lake, British Columbia
4
Good location - worst bathroom
Pros:

Small rooms, bizarre bathrooms with a picture window and shutters on the outside looking into the shower from the room - no privacy. Super odd and awkward when traveling with family. Rooms were tiny.

Location was 10/10 though

2026-04-15 • via Tripadvisor
W
William • couple • ca
8
Pros:

Location

Cons:

Washroom door was difficult to slide closed

2026-04-15 • via Nuitee
Z
Zita • couple • hu
10
2026-04-14 • via Nuitee
R
robin • couple • ca
5
it was ok
Pros:

the location was great and the parking was easy.

Cons:

It was pretty loud and the beds were very basic. At that price they should have better interiors and sleeping comfort.

2026-04-13 • via Nuitee