Pinnacle Hotel at the Pier

Hotels
9.2 (1583 reviews)
138 Victory Ship Way , North Vancouver , ca
+1 604-986-7437

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good amenities
Cons:
Aging property
Hidden fees
Lack of restaurant service

Categories

Cleanliness
8.75
Rooms were clean but the property is aging and needs renovation.
Service
9.72
Staff was extremely friendly and helpful, although restaurant service was lacking.
Location
10
Great location with lots of restaurants and easy access to local attractions.
Room Quality
8.71
Rooms were clean; however, there are mentions of the property aging.
Amenities
9.24
Amenities like the pool were good, but improvements needed for outdated features.
Value for Money
8.7
Value impacted by hidden fees; some costs were higher than expected.
Food and Beverage
8.75
Food quality was good, but the negative restaurant experience affected impressions.
Overall Experience
9.74
Overall a great experience despite some issues, would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:38

Property Description

Luxurious Amenities and Stunning Views

Indulge in the 25 m swimming pool, gourmet restaurant, and breathtaking Vancouver skyline views at Pinnacle Hotel at the Pier. Unwind in the sauna, steam room, or on the outdoor deck after a workout in the fitness centre with a yoga studio.

Comfortable and Convenient Accommodations

Each guest room features a flat-screen TV, spacious work desk, mini-refrigerator, microwave, and complimentary tea and coffee service. Select rooms offer picturesque views of Vancouver city.

Prime Location and Nearby Attractions

Conveniently located just a short Seabus ride from central Vancouver, this hotel is near popular attractions like Grouse Mountain and Capilano Suspension Bridge Park. Explore the vibrant Lonsdale Quay just 400 meters away.

Book now for a luxurious stay at Pinnacle Hotel at the Pier!

Important information:

Upon check-in, photo identification and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, bed and breakfast packages consists of a $50 breakfast credit.

Breakfast is available for an extra charge of CAD 20.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Location

Guest Reviews

9.2
Based on 1583 reviews
Cleanliness: 8.75
Service: 9.72
Location: 10
Room Quality: 8.71
Amenities: 9.24
Value for Money: 8.7
Food and Beverage: 8.75
Overall Experience: 9.74
L
Lisbeth • extended_group • fr
9
Super séjour
Pros:

Super emplacement et quartier . Bon resto de l’hôtel . Acceuil agréable

Cons:

L’accès de groupe d’enfants d’écoles à la piscine de l’hôtel ce qui ne permet pas de se détendre .

2026-08-08 • via Nuitee
R
Rie • family_with_children • ca
9
2026-08-04 • via Nuitee
K
Karsten • extended_group • nl
10
Pros:

erg vriendelijk

Cons:

niets

2026-08-02 • via Nuitee
J
JEAN-FRANCOIS • extended_group • ca
9
2026-07-24 • via Nuitee
P
Peter • couple • au
10
Great base to explore Vancouver from
Pros:

Excellent location & proximity to public transportation

2026-07-20 • via Nuitee
A
Andre • family_with_children • br
8
Cons:

Cafe da manha

2026-07-20 • via Nuitee
K
Kay • solo_traveller • gb
8
Staff lovely, room great
Pros:

Comfortable room

Cons:

No complementary water in room. Expensive for room only

2026-07-20 • via Nuitee
A
Alisha • family_with_children • ca
7
Pros:

Pool amenities and location were excellent

Cons:

The double beds - queens would have been more comfortable !!

2026-07-20 • via Nuitee
D
Dan • family_with_children • nz
6
2026-07-19 • via Nuitee
L
Lisa • solo_traveller • au
9
2026-07-14 • via Nuitee
V
Voyage303634 • NONE • Toronto, Ontario
10
Spent our anniversary there again this year.
Pros:

Love this hotel, location & staff are exceptional; we enjoy the atmosphere and are always pleased with the experience.

2026-07-12 • via Tripadvisor
A
alexandretW5754AY • NONE • Albany, Oregon
10
great place to stay
Pros:

great place, near lots of shops and a waterfront called shipyards. Easy walking to anything you could need. ice cream nearby, an amazing coffee spot within 10 min walks. lots of food choices. places to sit and enjoy the view. well worth the price and loaction.

2026-07-12 • via Tripadvisor
A
AlbertaTravelBug2014 • NONE • Calgary, Alberta
10
Great location. Super clean hotel
Pros:

Great location - great service and cleanliness. North facing room was quite noisy from traffic in the morning.
Parking not included BTW

2026-07-12 • via Tripadvisor
S
stephenhT3350JO • NONE • Woodside, California
6
Adequate
Pros:

Our stay was pretty average. There was room for improvement, but the price was reasonable so it didn't make much of an impression either way.

2026-07-08 • via Tripadvisor
P
PotterMoose • Couples • Chessington, Surrey, England
8
Comfortable stay
Pros:

Room 409 on the fourth floor overlooking the harbour. Large room with a small balcony. Huge comfortable bed, chair, desk and chair, stocked fridge but with room for our own stuff. Coffee machine, no kettle, big mugs. Bathroom with bath and shower over, reasonable pressure: large window, (with blinds) overlooking the room. Enough sockets although difficult to reach the one behind the bed. Air-conditioning reasonably efficient. Wi-Fi very fast. Location excellent with a lot of restaurants and shops nearby.

2026-07-08 • via Tripadvisor
T
Teresa • solo_traveller • fr
10
2026-07-08 • via Nuitee
S
Siavash • couple • au
1
Cons:

Very bad experience. I booked Bakan Quartier des Congres in Montreal from June 27 to June 30, and when we arrived around 10:00 PM, there was no staff, no representative, and no clear check-in instructions. We did not even know exactly where to go.

The place also looked very dirty, scary, and uncomfortable. It honestly felt like something from a horror movie, not a proper hotel where guests should feel safe and welcomed.

We tried calling the phone number provided many times, but nobody answered. We waited for more than an hour late at night, confused and stranded, with no support at all. Because of this, we had no choice but to book another hotel at the last minute around 11:00 PM, which cost us much more money.

Instead of taking responsibility, they later asked why we did not text them, even though we were calling the number they provided and no one responded. I also tried calling again afterward to follow up, but still had no luck.

They failed to provide the accommodation and service we paid for, caused us stress and extra expenses, and they still have not refunded my money. This was unacceptable and very unprofessional. I would never recommend this hotel to anyone.

2026-07-06 • via Nuitee
P
Phelps • couple • pa
10
Pros:

Everything, the location, view and the room was exactly what we expected in a nice comfortable hotel room.st

Cons:

The cost for parking.

2026-07-06 • via Nuitee
M
marinerbc • NONE • Vancouver, British Columbia
10
Yet another wonderful experience
Pros:

Thank you for having me yet again for another enjoyable stat . Suite was clean , tidy and quiet . Bed was very comfortable as being at home., see you soon I hope

2026-07-05 • via Tripadvisor
Q
Q1149OHannieb • NONE
10
Perfect Location and Amazing Stay
Pros:

Great location. Close to all major activities. Canada festivities was was two step outside . Beaufotil view . Sound proof . Food was amazon. Best expresso martinis . Vlean pool hot tub and sonas . Real please with our choice. Would absolute recommend. One of our friend lices in vancoucver and came to visit and has never been there before he was pleastly supris3d and said it was a great choice

2026-07-04 • via Tripadvisor