Hilton Liverpool City Centre

Hotels
Hilton Hotels & Resorts
8.1 (6051 reviews)
3 Thomas Steers Way , Liverpool , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Rude service from bar staff

Categories

Cleanliness
7.35
Several mentions of cleanliness issues, including dirty chairs and unclean public restrooms.
Service
8.85
Consistently praised for friendly and helpful staff.
Location
8.85
Multiple reviews highlight the hotel’s excellent central location.
Room Quality
7.85
Rooms described as clean and comfortable, but some required maintenance.
Amenities
7.85
Amenities available but some guests noted specific issues like WiFi.
Value for Money
8.35
Guests felt the hotel offered good value in relation to location.
Food and Beverage
7.35
Food service issues mentioned, including a rude bar manager.
Overall Experience
8.35
Guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:07

Property Description

Stylish 4-Star Hotel in Liverpool City Centre

Luxurious Rooms with Stunning Views

Indulge in the spacious and stylish rooms at Hilton Liverpool City Centre, offering breathtaking views of Chavasse Park or the Mersey River. Enjoy modern amenities including a minibar, flat-screen TV, and a cozy seating area, ensuring a comfortable stay.

Gourmet Dining and Chic Bar Experience

Treat yourself to exquisite dining options at The Exchange restaurant, serving up delightful seasonal cuisine. For a more relaxed setting, head to the elegant Pima bar and savor signature cocktails in a sophisticated atmosphere.

Convenient Location and Fitness Facilities

Located in the vibrant Liverpool One development, our hotel is just a stone's throw away from Liverpool's popular attractions. Stay active at our 24-hour gym or explore nearby landmarks such as the Liverpool Echo Arena and ACC Liverpool.

Book now and elevate your Liverpool experience at Hilton Liverpool City Centre!

Important information:

Please note that on-site parking at a surcharge of GBP 45 per day is available, please contact property prior to arrival.

Please note that the City Visitor Charge is a supplementary £2 +VAT charge per room per night for guests, added to the final accommodations bill.

Please be advised the car park will be closed on 25th and 26th May due the Liverpool FC parade. The Liverpool ONE Q-Park will also be closed the 26th from 9:00 am

Early check-in fee: £15.00 per hour for early check-in if available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 25 per day.

Location

Guest Reviews

8.1
Based on 6051 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.85
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.35
Overall Experience: 8.35
A
Ali Abdullah solo_traveller om
10
Well recommend
Pros:

Great experience

2026-06-13 via Nuitee
L
Leung couple gb
9
2026-06-12 via Nuitee
A
Anthony solo_traveller gb
3
2026-06-11 via Nuitee
C
Chris couple im
3
In desperate need of renovation
Pros:

Location

2026-06-11 via Nuitee
S
Sindhuja solo_traveller gb
9
2026-06-10 via Nuitee
S
Suzanne solo_traveller gb
6
Pros:

Location and room very comfortable.

Cons:

Could not check- in until 3pm without paying extra. Other hotels are 2pm.

2026-06-09 via Nuitee
A
Atkinson couple gb
10
2026-06-09 via Nuitee
R
Rita family_with_children ie
8
Very pleasant over all
Pros:

The room was spacious comfortable
The locations was excellent

Cons:

We traveled from Ireland for a surprise family function we arrived at hotel at 9am while we were aware that check in was not until 3pm we were hopeful that we Wouk be able to secure one of the rooms 2 hours earlier even at an extra cost but none were available

2026-06-09 via Nuitee
D
Darren couple gb
10
Was a pleasant stay and staff wear very helpful
Pros:

Very good location and very clean

2026-06-09 via Nuitee
H
Hennessey solo_traveller gb
10
Pros:

We booked a King Deluxe room for Charlie’s birthday, and it was absolutely fabulous! Thanks to his Diamond status, the hotel gave them an amazing upgrade to a room with spectacular, panoramic views of the Royal Albert Dock. They were so thrilled with the room and the floor to ceiling windows that they were immediately video calling family to show it off. Charlie had the best time celebrating his birthday here. Thank you to the Hilton team for making it so special. we will definitely be back!

2026-06-09 via Nuitee
J
John couple au
9
2026-06-09 via Nuitee
C
Colin solo_traveller gb
9
Pros:

Everything, staff were polite and helpful. Food was amazing

Cons:

People smoking outside door/s to hotel

2026-06-08 via Nuitee
D
DALE solo_traveller gb
9
Overall very pleasant.
Pros:

Ideal location, friendly staff fabulous breakfast

Cons:

Carpet tatty into bathroom, only just enough tea/coffee making items to make one drink for my partner and me, extracting fan in bathroom not working, so quickly steamed up room. No safe.

2026-06-08 via Nuitee
E
Elizabeth couple gb
10
Very nice
Pros:

Room and staff were excellent

Cons:

Breakfast very anverage for a four star hotel

2026-06-08 via Nuitee
N
Natalie couple gb
6
Nice hotel but dated won’t stay again
Pros:

Reception and eating areas lovely

Cons:

The bedroom was very disappointing I had booked for a Birthday treat a special king size bed and it defiantly wasn’t. Wires on show bed nowhere near the bedside table and for some reason we were given a disabled room ! Very dated. Won’t stay again. Great for location but very disappointed for what I paid. View was great. But if you want something more fancy don’t take room 719. Not even a fridge to keep milk cool

2026-06-08 via Nuitee
S
Sharon couple gb
9
Central location for everything, especially for walking. Clean property. Lovely staff
Pros:

Central location. Modern. Friendly staff.

Cons:

Not many luxurys in room considering we upgraded to executive suite.

2026-06-08 via Nuitee
A
Adele couple gb
10
Great place to stopover while taking in the city’s sights ,shops, museums
Pros:

Location was perfect for shopping 🛍️ restaurants 🍽️ bars and nightlife🎼 close to Albert Dock and lots of museums. And ferry ⛴️ services.

Cons:

It’s just a shame there wasn’t more space for parking but there are plenty of car parks around the hotel that give you special discount if you pre-book your car park space.

2026-06-08 via Nuitee
D
DEBBIE LOUISE couple gb
4
No worth the money
Pros:

Very comfortable bed. Hotel is in the centre..

Cons:

Not very friendly staff in reception. Disappointing bedroom and quite dated. Not enough coffee or tea in bedroom. They charge for WIFI (first hotel I never been they do that). Park not included. Not worth for the money. I am not coming back to Hilton hotel any time soon.

2026-06-08 via Nuitee
C
christopherhW1970HS Friends getaway
10
Afternoon tea at its best. Wonderfull staff.
Pros:

Afternoon tea with best friend for Birthday treat.
Excellent customer service 1st class afternoon tea.
Staff went the extra mile to make it a really good experience.

2026-06-07 via Tripadvisor
A
Anja couple nl
8
Cons:

Hotel is wat verouderd, is aan een opknapbeurt toe.

2026-06-07 via Nuitee