West Sonoma Inn & Spa

Hotels
8.1 (262 reviews)
14100 Brookside Ln , Guerneville , UNITED STATES
707-869-2874
[email protected]

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Free
Children allowed

Facilities

Spa
Massage
Wireless Internet
Air conditioning
Heating
Daily Housekeeping
Concierge
Guest parking
Electric vehicle charging station
BBQ facilities
See all facilities

Review Highlights

Pros:
Beautiful setting and great location
Attractive, spread-out property with picnic area and views
Quiet, walkable to town
Helpful staff and good massage therapist
Large swimming pool
Some upgraded rooms were excellent
Clean and comfortable in several reports
Accommodation matched photos for at least one guest
Cons:
Deferred maintenance (rotten/splintered decks, stair issues)
Room cleanliness problems (unclean room, torn screens, squeaky beds)
Plumbing and hot water failures
Limited amenities for price (no restaurant/bar, no complimentary breakfast)
Poor value for money (several guests felt overpriced)
Reservation modification policy inflexible
Limited EV charging (Tesla only / adapter needed)
No microwave in rooms

Categories

Cleanliness
7.1
Multiple reviews note poor room cleanliness (unclean rooms, torn window screens, squeaky beds) and general deferred maintenance on property surfaces.
Service
9.4
Staff described as doing their best; guests praised helpfulness and a good massage therapist, though some responsiveness issues (difficulty reaching staff outside hours) were mentioned.
Location
9.8
Repeatedly praised: great location, beautiful setting, picnic area with views, walkable to town and convenient for guests.
Room Quality
7.3
Mixed quality: some upgraded rooms were excellent, but several reports of old fixtures, noisy/poor privacy, non-working TV/cooling and plumbing issues.
Amenities
8.3
Property has attractive grounds and a large pool, but missing expected on-site amenities for an 'Inn & Spa' (no restaurant/bar, no microwave in rooms, limited EV charging and no complimentary breakfast).
Value for Money
6.8
Multiple guests explicitly called out poor value (high price for quality received, e.g., >$400/night felt unjustified).
Food and Beverage
8
No on-site restaurant or complimentary breakfast noted; spa/massage services available. Overall F&B offerings are limited compared with expectations.
Overall Experience
8.1
Overall mixed but generally positive: attractive property and location with good service in places, tempered by maintenance, room quality and value complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-30 19:43

Property Description

Nestled in the heart of Sonoma wine country, West Sonoma Inn & Spa is more than just a place to stay. It's an experience. It's a place where rolling vineyards meet stunning scenery. Whether you're looking for serene ambiance of wine country, the thrill of adventure, or a peaceful retreat, our charming inn offers the perfect setting for your getaway. Each room is a perfect blend of comfort and relaxation, designed to immerse you in the unmatched beauty of wine country, with a blend of modern amenities and rustic charm. The inn also features an on-site spa with massage and facial treatments, a pool area, and Zarah wine bar.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Check-in / check-out

    Check-in from 16:00:00, check-out until 11:00:00.

  • Minimum age

    Guests must be at least 18 years old to check in.

  • Pets

    Pets are allowed; charges may apply.

  • Payment

    Payment: pay at the property.

Location

Guest Reviews

8.1
Based on 262 reviews
Cleanliness: 7.1
Service: 9.4
Location: 9.8
Room Quality: 7.3
Amenities: 8.3
Value for Money: 6.8
Food and Beverage: 8
Overall Experience: 8.1
M
Mark • couple • ca
6
Ok stay in Guerneville -- exteriors and interiors in need work.
Pros:

The idea of the place is great -- units spread out over a large, attractive site.

Staff did their best to make up for the issues that arose.

Cons:

Much of the property is suffering from deferred maintenance -- splintered, rotting deck and stair boards, problems with plumbing, etc.

Policy of not modifying reservation, especially when occupancy is very low with lots of units not being rented.

2026-10-19 • via Nuitee
B
Brasile • solo_traveller • us
7
Not what we were expecting
Pros:

Quiet setting

Cons:

Description of property and the price paid for it, we expected more facilities and a higher end vibe. Did not see a bar and there was no restaurant on site. We were no at all expecting this mediocre place. More like a motel than an expensive Inn and Spa as promoted on the website.

2026-09-19 • via Nuitee
M
Michael • couple • us
3
Pros:

The location was very good. Has a very nice picnic area with an amazing view

Cons:

Value for money is really poor. The quality of the room was low but we paid more than 400$ per night. We have being in hotels where we paid less than 200$ and were better (even had a breakfast).
Everything was old , not a good privacy as it was kind of a house with 4 rooms and we heard everyone stepping in or out the room

2026-09-14 • via Nuitee
F
francene • couple • us
8
Great stay, little pricey, not much to do in town but the property was nice.
Pros:

It was a great property and with upgrade we had a fantastic room.. great message therapist. We got deal on upgrade but for cost and low occupancy it could have just been upgraded.

Cons:

I had to take a cold shower as the hot water stopped working. I texted but received message that they were not available until 9a or I could walk down and use phone to contact someone.

2026-09-11 • via Nuitee
O
Oliver • solo_traveller • au
9
2026-08-28 • via Nuitee
P
Pia • couple • us
3
Pros:

Our room was not well cleaned, window screen was torn, cooling system didn’t work, tv didn’t work, bed squeaked at the slightest movement and overall not worth the exorbitant price we paid.

Cons:

See above

2026-08-24 • via Nuitee
L
Larry • couple • us
7
2026-08-24 • via Nuitee
M
Michael • family_with_children • us
6
Pros:

Ok place for one night.

2026-08-20 • via Nuitee
C
Claudia • family_with_children • us
9
The location was great and the room was nice and clean.
Pros:

The location was perfect and the room was clean.

Cons:

I wish there was more EV charging options or at least list on the website that there is only Tesla chargers and a adapter is needed for other cars. Would also be nice if there was a complimentary breakfast.

2026-08-08 • via Nuitee
C
Catriona • solo_traveller • us
10
2026-07-03 • via Nuitee
H
Heidi • couple • us
8
Pleasant stay
Pros:

Very comfortable room. Beautiful setting and awesome location. We were able to walk to everything

2026-06-25 • via Nuitee
T
Thompson • solo_traveller • us
10
2026-06-19 • via Nuitee
P
Paula • couple • br
10
Superou minhas expectativas
Pros:

A acomodação é examente como a foto. O lugar é lindo demais, limpo e confortável

Cons:

Nada

2026-06-09 • via Nuitee
F
Filippova • solo_traveller • us
8
Great place but need microwave to add
Pros:

Quiet green area with large swimming pool, room is huge with two beds. Very clean!

Cons:

There is no microwave…

2026-05-08 • via Nuitee
J
Jennifer • solo_traveller • us
10
Pros:

Great location, beautiful property, great value, friendly staff

Cons:

Loved it all.
Wasn't sure if the pool was heated or not. That would have been great.

2026-04-29 • via Nuitee
J
Jennifer • couple • us
6
Need to check the heating cooling facilities.
Pros:

Clean large room

Cons:

Could not control heat. Bathroom fan didn't work.

2026-04-28 • via Nuitee
S
Susan • couple • us
4
Wont be back
Pros:

I liked having a fridge and microwave .

Cons:

The location was noisy. The description said unit included a balcony and a view of the vineyard. I got a view of the street and no balcony. I asked for a quiet room and was awake ed at midnight with people yelling in the street.

2026-03-19 • via Nuitee
M
Moeslein • solo_traveller • us
9
I am glad I stayed here and will keep it in mind for future trips.
Pros:

Great location, nice vineyard view, comfortable clean room

Cons:

Wifi unable to connect to their wifi

2026-03-11 • via Nuitee
M
Michael • solo_traveller • us
10
Relaxing moderate comfort weekend
Pros:

Private jacuzzi on the balcony

Cons:

The fan in the bathroom took forever to turn on. The curtain for the shower kept falling off the wall.

2026-02-12 • via Nuitee
L
Lisa Peterson • couple • us
10
Pros:

We had to change our dates due to the weather and power outage. The staff not only accommodated us, but we're kind enough to let my parents get an early check in.

It was a busy holiday weekend, so their thoughtfulness was truly appreciated.

The hotel is lovely, with well maintained grounds and beautifully appointed rooms. I would happily have family stay there again.

Thank you everyone at West Sonoma Inn for taking such good care of my family.

Cons:

There was nothing to dislike. Only 1 small issue with the control to the heater in 1 room. The staff took care of it immediately. Just needed new batteries.

Truthfully, given the storm that raged through our area only 2 days b4 check in, the staff did a remarkable job getting the storm debris cleaned up outside. My family were very pleased with their rooms and quite comfortable.

2026-01-22 • via Nuitee