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Facilities
Property facilities
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Health or beauty spa nearby
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Guest education on local ecosystems and culture
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Packed lunches
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Currency exchange
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Chapel/shrine
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Evening entertainment
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Supervised childcare/activities
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Beach umbrellas
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Free pool cabanas
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Exercise/lap pool
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Health or beauty spa nearby
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Swimming nearby
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Rooftop garden
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation on the Shores of the Nile River
Opulent Rooms and Exceptional Services
Indulge in free WiFi, high definition LCD TVs, and complimentary Coca Cola drinks in each room. Benefit from butler service, concierge, and a pillow menu for a personalized stay.
Relaxation and Wellness
Unwind at the full-service spa with hot tubs, steam rooms, saunas, and professional massages. Take a refreshing dip in the rooftop swimming pool overlooking the Nile.
Culinary Delights and Entertainment
Savor Ottoman, Italian, and international cuisine at the hotel's various restaurants and bars. Don't miss the Jazz Bar on Floor 10 for a memorable evening.
Experience luxury and comfort at Kempinski Nile Hotel. Book now for an unforgettable stay in Cairo.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Parking
No parking available.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children from 6 years old to 11 years old stay for US$45 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
⭐☆☆☆☆
I rarely leave negative reviews, but in this case I feel a responsibility to warn other guests, especially anyone with food allergies.
My friend and I visited the hotel restaurant during our stay in Cairo. Before arriving, we called to ask whether we could reserve a table to watch the sunset. We were told that reservations were not required and that seating was on a first-come, first-served basis.
However, when we arrived, we were informed that the terrace was reserved exclusively for hotel guests. Had we been told this during the phone call, we would have made alternative plans. After several discussions with different managers, we were eventually allowed onto the terrace. Ironically, most of the tables remained empty throughout our visit.
Despite this disappointing start, we decided to stay and enjoy the evening.
When ordering, I clearly informed the staff of my allergies. I have severe allergies, carry EpiPens at all times, and specifically advised the restaurant that I am allergic to fish, seafood, cashew nuts, and mushrooms. The waiter repeated the allergies back to me to confirm they had been correctly noted.
My friend ordered lobster and I ordered lamb chops.
The food took approximately 45 minutes to arrive, which already seemed excessive for the dishes ordered.
When the food finally arrived, I took a bite of the lamb and then picked up what I believed was a vegetable from the side dish. The moment I put it in my mouth, I realised it was actually a large piece of fish. I immediately removed it from my mouth.
To be clear, this was not a minor trace or possible cross-contamination. This was a visible piece of fish on the plate of a guest who had specifically declared a fish allergy.
This is not simply a service issue. This is a serious food safety issue.
We informed the staff immediately. The plate was taken away and returned a short time later. Rather than preparing a fresh dish, the food appeared to have simply been transferred onto another plate. The lamb chops and vegetables were now cold, the portion was smaller, and I could no longer trust the vegetables due to the contamination risk.
At that point, my friend was already extremely worried about my condition, and I was beginning to feel unwell myself.
When we requested the bill, the full amount was charged. The only gesture offered at the time was complimentary drinks, which I declined because I wanted to leave.
Before leaving, I asked where I could provide feedback regarding the experience. I was then invited to speak with the Guest Manager.
Unfortunately, this conversation was deeply disappointing.
The discussion took place in a public area where staff members repeatedly stopped to observe the conversation, making an already uncomfortable situation even more awkward.
What concerned me most was that the Guest Manager repeatedly asked how the food tasted. In my opinion, this completely missed the point. The issue was never the flavour of the food. The issue was that a guest with a declared fish allergy had been served fish.
As someone with 25 years of experience working in hospitality, I explained that the problem was not culinary quality but a complete failure of allergy procedures. During this conversation, I felt that my concerns were not being taken seriously.
Eventually, the Food & Beverage Manager joined us. Unlike the previous interaction, he was polite, professional and apologetic. He offered us another dinner during our stay.
However, I respectfully declined. After what had happened, I no longer felt comfortable trusting the kitchen with my allergies.
During the discussion, I asked a question that I still believe highlights the seriousness of the situation:
"How important is the flavour of the food when that meal could have been my last meal?"
A severe allergic reaction can be life-threatening. Fortunately, I recognised the fish before swallowing it, but the outcome could have been very different.
In the end, the restaurant removed the lamb chops from the bill, but that does not change the fact that I left feeling unwell, upset, and extremely disappointed.
This review is not written out of anger. It is written because food allergies are not preferences. They are medical conditions. Guests place trust in restaurants, especially those operating within a five-star hotel, to follow basic allergy procedures.
I sincerely hope the hotel reviews its allergy protocols and staff training. My experience was stressful and frightening, but for another guest with severe allergies, the consequences could be far more serious.
Loved it
1. Семья 2 взрослых + 2 детей, июнь 2026 - 5 ночей.
При выборе отеля нам понравилась стоимость проживания, вместе с завтраками и возможностью посещать Бизнес Лаунж все дни. Позже на эти же дни номер стоил на 40-50% дороже!
2. Расположение отеля:
Удобно чтобы добираться на авто до всех достопримечательностей и музеев.
3. Номер:
Суперлюкс Нил 100 метров - шикарный номер с двумя комнатами, 2 санузлами, кухней, большим количеством шкафов и большим балконом.
Для семьи 2 взрослых + 2 детей отличный вариант!
Специально выбирали с видом на Нил.
Как оказалось, это и хорошо и плохо одновременно. Красивый вид это приятно, наблюдали Нил, корабли, противоположный берег днем и ночью. Но если вы цените тишину и комфорт, то минусов может быть больше!
4. Завтраки великолепные, большой выбор, всё свежее и вкусное, хороший сервис!
Сервис и действия некоторого персонала отеля сильно испортили впечатление, это ужасно! Это не 5*, такие моменты в отеле такого уровня недопустимы!
1. Расположение отеля - в центре Каира невозможно гулять, даже перейти на набережную, никто не останавливается, чтобы пропускать пешеходов!
2. Номер - если у вас окна на Нил, то очень будет очень шумно, под окнами улица Cornich El Nile с максимальным дорожным трафиком. В 30 метрах действующая мечеть и динамики на башне направлены прямо в окна отеля Kempinski.
3. Готовность номера по приезду: мы указывали время приезда с 4 pm до 5 pm, и отель подтвердил установку 2 дополнительных кроватей для детей. Номер не был готов, мы ждали 20 минут, при этом в номере была только одна кровать для ребенка, вторую кровать принесли после того, как мы уже заселились!
4. Состояние номера и сервис - в спальне дверь на балкон была плохо отрегулирована, поэтому звукоизоляции от машин и мечети почти не было. В момент заезда мы попросили отрегулировать дверь. Техник несколько раз хлопнул дверью и сказал «все в порядке сэр», но ничего не изменилось, он предложил завесить штору, чтобы было тише, он пообещал прийти завтра. Мы несколько раз об этом сказали на ресепшен. Но никто не пришел и не пытался решить вопрос!
5. Комфорт в отеле и что может ожидать гостей - в первый вечер в 9 pm началась очень громкая музыка, как в настоящем клубе! Заснуть было невозможно!
В 10 pm на ресепшен нам ответили - в отеле свадьба и когда это всё закончится неизвестно! Не было никаких извинений за неудобства! Музыка долбила до 12 am!
6. Услуги отеля - в первый вечер в бассейн нас не пустили, сказали «ремонт», на следующий день прислали письмо что бассейн еще 3 дня работать не будет.
7. Бизнес лаунж за деньги - дорого и бесполезно!
8. Выезд из отеля - отель брал депозит наличными 270 USD, при выезде на ресепшен, сотрудник, как продавец на старом рынке, подсунул купюру в 100USD со штампами, которую нигде не принимают и персонал отеля 5* это знает! Ужасно!
The hotel was very clean. Breakfast selections were amazing.
The pool
Location and the staff
Nothing
Location
Lower floors below 2nd floor bad view for a nile room
الاستقبال منتهى الذوق والتعاون الله يسعدهم
يعني المرافق مرة صغيرة والغرف
Great location with nice view and helpful staff
I recently stayed at Kempinski Cairo and left with mixed feelings. While there were some positive aspects, the overall experience fell well below what I would expect from a luxury hotel carrying the Kempinski name.
To start with the positives, the hotel is generally clean despite showing its age, and most employees were friendly, welcoming, and genuinely willing to help. The staff are undoubtedly one of the hotel's strongest assets.
Unfortunately, several issues significantly affected our stay. We reported a persistent noise coming from the air conditioning unit in our room, but no action was taken and no follow-up was provided. In addition, there was a constant water-running noise coming from the toilet area near the entrance of the room, which was particularly disturbing during the night and negatively impacted our sleep. Again, despite reporting the issue, nothing was done.
The most disappointing part of our stay involved a birthday celebration for my wife. We had dinner at the Ottoman Restaurant and ordered a birthday cake in advance. The cake arrived after our meal, and since we were already full, we asked the team to send it to our room later. Although we paid for the cake, it never arrived. Even more frustrating, we followed up several times over the next two days and received neither the cake nor a proper explanation.
Finally, I would like to mention my check-out experience, which unfortunately left a disappointing final impression.
When I approached the Front Office to check out, I expected the usual hospitality standards of a luxury hotel. After the initial greeting, the very first question I was asked was whether I had consumed anything from the minibar.
What surprised me was that there was no genuine interest in my overall stay before discussing potential charges. Simple questions such as "How was your stay?", "Did you enjoy your visit?", or "Is there anything we could have done better?" were never asked.
As a hospitality professional, I believe the check-out experience is the hotel's final opportunity to connect with a guest and leave a positive lasting impression. Focusing immediately on minibar consumption felt transactional rather than guest-oriented and reminded me of hospitality standards from decades ago rather than those of a modern luxury hotel.
This may seem like a small detail, but luxury hospitality is built on details. Unfortunately, this interaction reinforced the overall impression I had during my stay: a lack of attention to guest experience, communication, and personalized service.
As someone who has spent more than 25 years working in luxury hospitality, I understand that mistakes happen. However, what truly defines a luxury hotel is how it responds when things go wrong. In this case, there was a noticeable lack of ownership, communication, and service recovery.
The hotel has potential, and the staff's friendliness is appreciated, but the overall experience did not reflect the level of professionalism, attention to detail, or guest care that I would expect from a Kempinski property.
Unfortunately, based on this stay, I cannot say that the experience met the standards associated with a leading luxury hotel brand.
The staff and the location,
Special thanks for Kerelos and Christina, u really nailed it
Nothing
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