Hotel Terminus Saint-Charles

Hotels
7.6 (2345 reviews)
1 Place Des Marseillaises , Marseille , fr

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Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean bedding
Cons:
Unclean rooms
Stains on flooring
Internet issues
Smoke smells

Categories

Cleanliness
5.66
Multiple reviews highlight issues with cleanliness, including stains on the flooring and concerns about bed bugs.
Service
9.13
Consistent compliments about the staff's friendliness and professionalism.
Location
8.67
The hotel is conveniently located near the train station, praised in several reviews.
Room Quality
7.12
Some rooms described as having issues such as smoke smells and maintenance concerns.
Amenities
6.65
Basic amenities mentioned, but absence of extra toiletries noted impacting the experience.
Value for Money
7.61
The pricing was perceived as high for the quality of accommodations provided.
Food and Beverage
8.16
No specific reviews on food and beverage, rating reflects standard quality for this hotel tier.
Overall Experience
7.83
Mixed reviews lead to an overall experience that falls short of expectations due to cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:58

Property Description

Convenient Location

Located opposite the Saint-Charles Train Station in central Marseille, Hotel Terminus offers easy access to key attractions like the Vieux Port and the World Trade Centre.

Comfortable Accommodation

Enjoy en-suite rooms equipped with modern amenities such as a flat-screen TV, satellite channels, and air conditioning, ensuring a comfortable stay.

Exceptional Services

Indulge in a daily continental breakfast buffet, benefit from 24-hour reception assistance for local tourist information, and take advantage of luggage storage and an airport shuttle service for added convenience.

Book your stay at Hotel Terminus now to experience a perfect blend of comfort and convenience in Marseille.

Important information:

One child under 13 years stays free of charge when using existing beds.

There is no capacity for extra beds in the room.

Breakfast is served from 06:30 to 10:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 2345 reviews
Cleanliness: 5.66
Service: 9.13
Location: 8.67
Room Quality: 7.12
Amenities: 6.65
Value for Money: 7.61
Food and Beverage: 8.16
Overall Experience: 7.83
P
Patrick • solo_traveller • nl
7
2026-05-23 • via Nuitee
L
lalami • solo_traveller • fr
7
Très correct
Pros:

La propreté et la localisation près de la gare St Charles

Cons:

Le prix et l exiguité de l ascenseur.

2026-05-23 • via Nuitee
H
HENRY • family_with_children • fr
10
2026-05-23 • via Nuitee
E
Elsa • couple • us
6
Pros:

Location, Staff

Cons:

Small room

2026-05-23 • via Nuitee
J
Joséphine • solo_traveller • fr
8
Pros:

Très bon emplacement, possibilité de laisser ses bagages, personnel tres accueillant.

Cons:

Mal insonorisé et oreillers très vieux. Salle de bain neuve mais évacuation à refaire car l eau ne s'écoule pas correctement

2026-05-21 • via Nuitee
P
patrick • solo_traveller • fr
6
2026-05-21 • via Nuitee
S
Shtilman • solo_traveller • no
9
2026-05-20 • via Nuitee
M
Margitta • solo_traveller • de
5
Lage gut
Pros:

Das Hotel liegt direkt am Füße der berühmten Treppe des Gare St Charles . Ich hatte bei meiner Ankunft Glück mit der sehr netten jungen Frau ab der Rezeption u konnte gleich einchecken.

Das Bad riecht unangenehm. Müsste renoviert werden.

Cons:

Das Zimmer war im 4.Stock, sehr klein, dunkel zum Hinterhof, hatte auch um ein ruhiger Zimmer gebeten, allerdings hörte man aus dem Nebenzimmer jedes Wort.
Das Problem ist auch der winzige Aufzug, in den man kaum allein passt. Die Dame hat meinen Koffer getragen.Frühstück ist gut für diesen Standart, das Übliche.

2026-05-20 • via Nuitee
S
Sare • couple • ci
6
2026-05-20 • via Nuitee
V
Virginie • couple • ch
8
Pros:

La proximité avec la gare, la gentillesse du personnel

Cons:

Le débit de l’eau trop faible, le sèche-cheveux junior et les portes qui claquent !

2026-05-19 • via Nuitee
B
Betty • solo_traveller • gp
9
Pros:

La proximité de la gare de Marseille

Cons:

La convivialité,la proximité des commerces restaurants barres,

2026-05-18 • via Nuitee
B
Barbara • couple • de
5
Pros:

Die unmittelbare Nähe zum Bahnhof

Cons:

1. Die stark befahrene Straße direkt vor dem Fenster. 2. Das Zimmer ist sehr klein
3. Das Möbiliar verdient eine Erneuerung.

2026-05-18 • via Nuitee
M
Mariem • solo_traveller • ca
1
Cons:

C’est très très sale Ça ne mérite même pas 1 étoile

2026-05-18 • via Nuitee
S
Sergio • couple • ca
3
Not a three star experience - more of a one start rating from this guest.
Pros:

Location

Cons:

Room did not look as presented in photos, it was very dated.
A late night loud party next room over took hours for the manager to control. Causing a lack of sleep to recover from a very long day of travel.
Breakfast was extremely basic, no efforts made for presentation.

2026-05-18 • via Nuitee
F
Francesco • solo_traveller • it
8
Pros:

Ottima posizione. Staff competente e cordiale.

2026-05-17 • via Nuitee
M
MEHMET NURKAN • couple • tr
6
2026-05-16 • via Nuitee
M
Michèle • solo_traveller • be
5
Pros:

La proximité du lieu

Cons:

Très poussiéreux , les draps sentaient la cigarette

2026-05-16 • via Nuitee
S
Stéphanie • solo_traveller • fr
4
Décevant
Pros:

Le petit déjeuner
Le personnel sympathique

Cons:

L'odeur horrible dans la chambre (tabac froid mélangé à l'humidité)
Le quartier ou l'on s'est senti très en insécurité.
Pas un restaurant digne de ce nom
Le bruit de la rue (double vitrage ??? Si oui penser a plus !)
N'a rien d'un 3 étoiles

2026-05-15 • via Nuitee
A
Alison • solo_traveller • gb
8
Pros:

Super near the train station. Easy walking access to city centre.

Really helpful and kind staff.

Cons:

Nothing to dislike.

2026-05-15 • via Nuitee
N
Nadine • couple • fr
5
NOUS NOUS SOMMES POSES MAIS PAS REPOSES COMPTE TENU DE LA CHALEUR LA NUIT ANS LA CHAMBRE 26/27°
Pros:

proximité gare SNCF
Petits déjeuner correct / prix

Cons:

soit chambre aérée avant notre arrivée, soit climatisation qui fonctionne
le bruit
la taille globale de la pièce y compris SDB

2026-05-15 • via Nuitee