Holiday Inn Express Hotel & Suites Syracuse North - Cicero by IHG

Hotels
•
Holiday Inn Express
8.8 (155 reviews)
5860 Carmenica Dr, Cicero, New York, 13039 , Cicero , US
+1 315-288-5700

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Pets allowed

Facilities

Elevator
Fitness facilities
ATM/banking
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Express check-out
Smoke-free property
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (front desk and management)
Excellent breakfast selection
Clean, newly renovated and spacious rooms
Comfortable beds
Good value and affordable
Abundant parking
Cons:
Loud highway/road noise and some construction
Occasional maintenance issues (leaking tub, broken mini-fridge)
At least one report of rooms not being serviced/housekeeping failure
Occasional pool cleanliness concerns

Categories

Cleanliness
8.5
Multiple reviews note rooms and property are very clean and newly renovated; isolated issues reported (tub leak, a room left unserviced) lower the score slightly.
Service
9.5
Repeated praise for front desk, general manager and staff being friendly, helpful and exceptional; many guests call staff a highlight of their stay.
Location
7.5
Convenient location with abundant parking but several guests report loud highway/road noise and nearby construction affecting sleep, so location scores below average.
Room Quality
8.7
Rooms described as spacious, comfortable beds and recently renovated; occasional maintenance issues (mini-fridge, tub leak) and one housekeeping failure temper the score.
Amenities
8.9
Breakfast repeatedly praised and pool/warm pool mentioned positively; some notes about pool cleanliness and minor maintenance issues bring a small deduction.
Value for Money
9
Multiple reviewers call the hotel a great value or affordable and would recommend/return, supporting a strong value score.
Food and Beverage
9.2
Breakfast is frequently described as great, awesome or bountiful; occasional mention of a dinner buffet as a nice surprise, leading to a high score.
Overall Experience
9.1
Overall sentiment is very positive: helpful staff, clean rooms, excellent breakfast and good value lead most guests to recommend or return despite some noise and a few service/maintenance hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Indoor Pool and Fitness Center
Complimentary Buffet Breakfast
Business Center and Express Check-out

Book your stay at Holiday Inn Express Hotel & Suites Syracuse North - Cicero now for a convenient and comfortable experience!

Important information:

  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.8
Based on 155 reviews
Cleanliness: 8.5
Service: 9.5
Location: 7.5
Room Quality: 8.7
Amenities: 8.9
Value for Money: 9
Food and Beverage: 9.2
Overall Experience: 9.1
R
ROBERT
10
Pros:

Wonderful and helpful front desk woman whose name escapes me

2025-10-09 • via Nuitee
S
Susan • family
10
Pros:

Nice dinner buffet. Unexpected.

2025-10-02 • via Nuitee
A
Allen
10
Pros:

Super nice and clean. Just what we needed.

2025-09-29 • via Nuitee
J
Jennifer • partner
8
Pros:

Very nice staff, nice clean room, comfy bed, yummy breakfast. Unfortunately the noice from the highway was very loud. The first night I only got 4 hrs because couldn’t sleep from the loud trucks and cars. Slept with white noice but only helped a little.

2025-09-28 • via Nuitee
J
Jennifer
8
Pros:

Staff was lovely. Hotel was convenient enough. Highway construction was a pain but that too will pass.

2025-09-28 • via Nuitee
K
Kevin
10
Pros:

All rooms newly renovated.
Staff is great
I travel all the time,my favorite stop on the east coast.
Harry is the best

2025-09-23 • via Nuitee
B
Bruce
10
Pros:

Great breakfast!

2025-09-17 • via Nuitee
B
Barbara Jean
10
Pros:

Breakfast was awesome! The room was spacious and everything was very clean!

2025-09-15 • via Nuitee
A
Alejandro
10
Pros:

Clean and affordable

2025-09-12 • via Nuitee
C
Conrad
8
Pros:

N/A

2025-09-11 • via Nuitee
D
Devon • partner
6
Pros:

The tub leaked in the floor in the bathroom was all messed up along with the mini fridge didn’t work and ruined a bunch of leftover food

2025-09-07 • via Nuitee
E
ember
10
A definite pick !
Pros:

Amazing stay at this holiday inn!
Clean, nice warm pool, and the best staff, kind, and welcoming!

2025-09-07 • via Nuitee
A
Allen • partner
10
Pros:

Pool was not very clean Breakfast was adequate Great large clean room

2025-09-04 • via Nuitee
S
SANJAY • family
10
Pros:

I stayed there with my wife and daughters for 3 nights. It is a well-maintained and clean hotel. Staff was helpful and extremely courteous. Parking was abundant. Best thing about this hotel was the Breakfast. It was really great! I would not hesitate to recommend it. It is a great value for money!

2025-09-03 • via Nuitee
G
Gary
10
Top Notch Hotel
Pros:

Hotel staff was top notch, hotel was clean , friendly and great breakfast.

2025-08-29 • via Nuitee
B
bibi • family
8
Pros:

The staff was exceptional at the front desk and cafeteria. Breakfast was very good. The rooms were very spacious and amazing clean. Everything in the room was on point. The rooms need to be sound proof though because I could hear the noise from the highway. Besides the noise from my room, everything was great. I enjoyed my one night stay. I would definitely come here again. Bibi

2025-08-29 • via Nuitee
H
HAROLD
10
Pros:

Very friendly and quick and easy.

2025-08-28 • via Nuitee
C
Cristina
10
Pros:

Nice place and has complimentary breakfast!

2025-08-25 • via Nuitee
R
Rafael • family
10
Pros:

Very clean

2025-08-23 • via Nuitee
J
Jenny
10
Pros:

Nice clean place

2025-08-23 • via Nuitee