Southern Cross Atrium Apartments

Hotels
Independent
8.4 (136 reviews)
3-11 Water Street, Cairns, Queensland, 04870 , Cairns , AU

Children allowed

Facilities

Fitness facilities
Front entrance ramp
Free WiFi
Luggage storage
Sauna
Designated smoking area
Wheelchair accessible
Picnic area
Fitness facilities
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Pleasant facilities
Diverse food options
Cons:
Cleaning issues
Unaccommodating daytime manager
Noise from outside

Categories

Cleanliness
6.79
Some complaints about cleaning not being done properly during the stay.
Service
9.26
Pleasant receptionist and helpful night manager, but negative experience with daytime manager.
Location
9.3
Well-located for local attractions and shopping.
Room Quality
7.75
Good facilities but issues with noise levels and some maintenance problems.
Amenities
8.28
Good pool area but issues with heating and appliance operation.
Value for Money
8.24
Overall decent value, but additional fees for late check out seemed excessive.
Food and Beverage
8.79
Nearby markets offered diverse food options to try.
Overall Experience
8.76
Generally a good place to stay with some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:24

Property Description

Discover your tropical sanctuary at Southern Cross Atrium Apartments, where comfort meets convenience in the heart of Cairns.

Relaxation Redefined
Dive into one of our three outdoor swimming pools or unwind in the sauna after a rejuvenating workout in our state-of-the-art fitness center.

Home Away from Home
Our spacious, air-conditioned rooms come equipped with microwaves, flat-screen TVs, and private balconies or patios, ensuring a comfy retreat after your day of exploration.

Central Convenience
Explore the nearby Cairns Central Shopping Centre and breathtaking Cairns Esplanade, all just a leisurely stroll away, making it easy to sample the vibrant local culture and attractions.

Embrace luxury and leisure in Cairns—your unforgettable getaway awaits at Southern Cross Atrium Apartments!

Important information:

  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Free in-room WiFi has a 2-device limit.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    No pets

  • Check-in & Check-out

    Contactless check-out is available

  • Smoking

    Smoking permitted

  • Activities

    No parties or events

See all policies

Location

Guest Reviews

8.4
Based on 136 reviews
Cleanliness: 6.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 8.76
M
McLean solo_traveller nz
10
A Desireable (for Me) Mid-Winter time, momentary, Cairns Sanctuary...
Pros:

From it's proximity to Cairns Central Bus Station, to the 'After Hours' Welcome by the 'soon to retire' Scotty, the Southern Cross Atrium Apartments very much enhanced my five days in the City in every way ~ all Staff were kind and obliging with information upon my enquiring, the 'up on high' Apartment I was lodged in sizeable and complete in every want I had; the City Restaurants/Pubs/other Facilities , a short unhurried amble away, in the most pleasant approaching mid-winter temperatures...

Cons:

T'would be a falsehood to suggest/acknowledge any faults...

2026-06-13 via Nuitee
M
Mona solo_traveller de
8
2026-06-13 via Nuitee
J
Joseph Lopes solo_traveller au
10
Pros:

great location, very clean and comfortable.

Cons:

very weak internet signal.

2026-06-13 via Nuitee
N
Naomi family_with_children jp
8
最高!
Pros:

日本人スタッフが親切だった!
子連れでも安心!

Cons:

Wi-Fiが弱い🛜

2026-06-13 via Nuitee
S
Sue couple nz
10
Pros:

Closeness to central shopping mall and 15mins to the Esplanade and all the eatery’s.

2026-06-12 via Nuitee
G
Gabrielle solo_traveller it
4
2026-06-11 via Nuitee
T
TAKAKO couple jp
8
Pros:

キッチン、洗濯機付きで良かった。

2026-06-09 via Nuitee
Y
Yasmim solo_traveller br
10
2026-06-09 via Nuitee
A
Andrew solo_traveller au
7
Pros:

Access to pools x2 and was able to safely leave my bags at reception whilst tending to business. Very close to shopping complex and local amenities.

Cons:

Please note there is no functioning sauna/steam room - oddly, I asked the reception one day and the lady there kept asking odd questions such as where I saw one (it's attached to the gym room) and said that it didn't exist. When I said that I had seen it with my own eyes, she changed tack and said it had been closed for many years. That's fine, but the grilling was really wild and I felt was in bad taste. Apart from that, the rooms were decent enough.

2026-06-08 via Nuitee
J
Joana Bom solo_traveller pt
9
Pros:

A limpeza estava excelente. As camas e almofadas eram confortáveis. Havia toalhas excedentes e material para lavar louça e limpar a bancada. A janela tinha rede mosquiteira, e uma varanda com vista de piscina. A localização é qb, pois é mesmo ao lado do centro comercial, com várias lojas e supermercado, e da estação central de comboios. Fica mais distante do porto e da esplanada e promenade, onde estão localizados os restaurantes mais badalados e virados para a água.

Cons:

Apesar da limpeza, e da rede mosquiteira na janela, a localização é mais próxima da zona circundante da cidade e mesmo atrás da estação central de comboios, o que leva ao aparecimento de pequenas baratinhas. Pode ter sido da altura do ano, pois vamos entrar no inverno na Austrália, mas é uma zona tropical, com temperaturas médio - altas

2026-06-06 via Nuitee
J
James couple au
8
2026-06-05 via Nuitee
D
David solo_traveller au
9
Hidden gem
Pros:

Love the options staying here gives you, walk to shops restaurants or stay in and cook or cook on the bbqs by the pool.

Cons:

Nothing

2026-06-03 via Nuitee
N
N solo_traveller au
9
2026-06-01 via Nuitee
S
Shaun solo_traveller au
9
Very good!
Pros:

Everything was clean - and facilities were all close!

Cons:

No tissues in the bathroom - or paper towels in the kitchen.

2026-06-01 via Nuitee
P
Paul solo_traveller au
7
Would I stay there again, probably but they need to performance manage their cleaners!
Pros:

Nice room and well located property

Cons:

The cleanliness of the room could have been far better.

2026-05-27 via Nuitee
J
Jeanne solo_traveller fr
10
2026-05-24 via Nuitee
J
John couple au
8
Pleasant comfortable stay
Pros:

Clean room, with excellent BBQ and pool facilities. Location near Cairns Central shopping centre was great

Cons:

A small inside table to sit down at would have been good.

2026-05-23 via Nuitee
P
peter solo_traveller au
8
Enjoyable.
Pros:

Even though I ended up arriving after midnight, thanks to Virgin, the caretaker met me in and was very helpful.

Cons:

Carrying luggage upstairs.

2026-05-22 via Nuitee
R
Russell couple nz
8
Pros:

Location very close to Shopping center, Railway station, eating out. Nice outdoor swimming pool.
Rooms clean and tidy.

Cons:

No lifts up to your room only stairs

2026-05-21 via Nuitee
A
Anna solo_traveller nz
7
Handy location with great pool
Pros:

Apartment kichen was well equipped.
Good size balcony.
Pool area was very nice.
Very handy location

Cons:

Apartment is very small.
There was an open window between the lounge and bedroom so was not great for sharing with children.

Room didn't feel that clean and was not cleaned at all during our week stay.

2026-05-18 via Nuitee