Cross Hands Hotel by Greene King Inns

Hotels
•
Greene King's Pubs & Hotels
7.6 (1362 reviews)
Tetbury Rd, Old Sodbury , Yate , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good restaurant/food and reasonable prices
Pleasant setting with orchard and dog-friendly walks
Convenient for Cotswold Way walkers and has parking
Bar and breakfast positively noted
Cons:
Dilapidated/aged rooms needing renovation
Small or awkwardly laid-out rooms, lumpy mattresses
Broken fixtures/curtains and maintenance issues
No air conditioning; can be hot and noisy on busy intersection
Inconsistent condition vs. booking photos; steep stairs and limited accessibility

Categories

Cleanliness
5.5
Multiple mentions of dilapidated rooms, plastering/redecoration needed and general poor upkeep; a few guests noted pleasant/delightful rooms but overall cleanliness/upkeep is a weakness.
Service
9.4
Staff repeatedly described as friendly and helpful; restaurant service and a manager's handling of a mistake were praised, though isolated instances of poor service were reported.
Location
7.8
Convenient for walkers (close to the Cotswold Way) with good parking and a pleasant setting, but several guests reported noise from a busy intersection and occasional events making nights noisy.
Room Quality
5.8
Rooms often described as small or awkwardly laid out, with lumpy mattresses, broken curtains/fixtures and no AC in warmer weather leading to hot/stuffy conditions.
Amenities
7.7
Mixed amenities: parking, a good bar and orchard/dog-friendly space are positives, but lack of air conditioning, few bus connections and some missing/aged fixtures reduce the score.
Value for Money
7.2
Split opinions: several guests found meals and stays good value, while others felt the rooms and condition did not justify the price.
Food and Beverage
8.8
Food and restaurant service are frequently praised (grilled salmon, shepherd's pie, hot plates, reasonable prices); isolated comments mention poor food quality, but dining sentiment is largely positive.
Overall Experience
8.6
A mixed overall experience: many guests enjoyed the food, setting and helpful staff and would return for dining or short stays, but maintenance, room quality and noise reduce the experience for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:16

Property Description

Charming 14th-Century Posting House
Located just minutes from junction 18 of the M4, Cross Hands Hotel is a historic gem nestled in the Gloucester countryside.

Traditional Pub and Restaurant
Experience the cozy ambiance of the oak-beamed Beaufort Bar offering a selection of traditional ales and delicious bar food by the open fireplace. The Cross Hands restaurant, known for its excellent reputation, provides a relaxed and warm dining experience.

Historic Significance
Delve into the hotel's intriguing past where even the Queen sought shelter during a blizzard in 1981. Explore the cellars that once housed convicted criminals, adding a touch of spooky history to your stay.

Book now to immerse yourself in the charm and history of Cross Hands Hotel.

Important information:

Please note that full payment is taken at the time of booking.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Location

Guest Reviews

7.6
Based on 1362 reviews
Cleanliness: 5.5
Service: 9.4
Location: 7.8
Room Quality: 5.8
Amenities: 7.7
Value for Money: 7.2
Food and Beverage: 8.8
Overall Experience: 8.6
V
Val • solo_traveller • gb
3
Pros:

The manager noticed i was walking with a stick so kindly changed our room to a ground floor.
The room was basic but bed very comfortable. Good quality sheets and towels.

Cons:

The toilet cistern continually flushed itself. So we didn't get much sleep!
Put the plug in the sink and then it wouldn't budge. So had to leave the water in the sink!
And finally the television remote took ages to register to put on and off.
I mentioned it to a member of staff as we were leaving. She suggested I email the boss. Which I have. I await a reply
The staff were lovely.

2026-08-27 • via Nuitee
M
Mark • couple • gb
7
The room we stayed in had a problem with the toilet it kept running all night.
Pros:

BRILLIANT THANKS

2026-08-26 • via Nuitee
R
Raquel • couple • es
7
Pros:

Típico inglés

Cons:

La cama era cómoda pero se hundía un poco, el resto muy bien.

2026-08-26 • via Nuitee
B
Brian • solo_traveller • au
10
Pros:

Very clean and comfortable, friendly professional staff

Cons:

There's nothing i didn't like

2026-08-25 • via Nuitee
B
Bella • solo_traveller • gb
3
2026-08-24 • via Nuitee
M
Michael • solo_traveller • au
8
Clean and comfortable.
Pros:

Very comfortable. Good option along the Cotswold Way.

2026-08-24 • via Nuitee
B
Becky • solo_traveller • gb
3
Pros:

Location was lovely

Cons:

Not very clean

2026-08-23 • via Nuitee
K
karl • solo_traveller • gb
5
Pros:

Good location

Cons:

Bar staff couldn't be anymore unhelpful

2026-08-23 • via Nuitee
N
Neil • solo_traveller • gb
10
2026-08-23 • via Nuitee
G
Greig • solo_traveller • au
8
Pros:

Clean

Cons:

Pillows

2026-08-22 • via Nuitee
A
Akama • solo_traveller • gb
2
Poor stay in insufferable heat
Pros:

Location

Cons:

The room has little to no options for ventilation. So not suitable for summer trips. No robust fans are available or provided. The bar area leading up to the room had a musty and sour smell. There was no running water when we arrived, and we weren't informed of this during check-in or before arrival

We were promised a partial refund for the range of issues. This is the worst accommodation I've booked via Booking.com

2026-08-20 • via Nuitee
J
James • couple • gb
3
Poor
Pros:

Nothing

Cons:

Most food options out of stock.
Room was in need of painting due to damaged walls.
Took over 15 mins to get served due to lack of bar staff.

2026-08-19 • via Nuitee
H
Heather • solo_traveller • im
7
Pros:

Friendly staff. Good food. Room clean

Cons:

I requested a ground floor room but none were available

2026-08-19 • via Nuitee
P
Patrick • family_with_children • gb
9
Old pub with character
Pros:

The room was small & basic, but clean & tidy, with a good shower.
Both the evening meal & breakfast were really good.
The staff were friendly & helpful.

Cons:

The pub is a bit isolated from any towns & villages, so you need to drive or get a taxi to visit anywhere

2026-08-19 • via Nuitee
C
Craig • solo_traveller • gb
8
2026-08-18 • via Nuitee
N
Navpreet • couple • gb
7
Comfy hotel with great service
Pros:

We were able to upgrade our room so ended up with one of the larger rooms with lots of space. The staff were very helpful at check in. The hotel itself has a real rustic vibe which we really liked. We had breakfast included but were leaving early the next morning to continue our Cotswold Way walk so the kitchen staff prepared breakfast boxes for us the night before which was much appreciated! The shower pressure in the bathroom was wonderful and much appreciated after a long day of walking.

Cons:

We enjoyed our stay but it was an incredibly hot evening and it was frustrating that we couldn’t open the windows to let some air in. The hotel itself is in a pretty remote part of Old Sodbury so we ended up having to take the bus to the village center the next morning as the roads aren’t pedestrianised as far as we could tell.

2026-08-18 • via Nuitee
J
Joost229 • solo_traveller • nl
8
Cross hands inn
Pros:

Super schoon, erg aardig personeel, heel gezellige indeling van de inn, lekker ontbijt, prima bedden, heel veel buiten ruimte, enorm parkeerterrein

Cons:

bezetting receptie, hotel leek nogal under staffed, matige ventilatie van de kamer, herrie van de nabije hoofdweg

2026-08-15 • via Nuitee
K
Keith • solo_traveller • gb
8
Cross your Fingers
Pros:

Best breakfast I've ever had in a hotel, good friendly staff in the morning.
Rooms are adequate but working the shower you possibly need an Ology in something 🤔

Cons:

It's clearly understaffed, when we arrived to check in a guy had been stood there for 20mins, (more fool him) I went to bar asked for reception, young lad said she's working in the kitchen 🙄
The youngsters unfortunately have zero charisma or communication skills, simple yes and no to any questions. Need better hospitality training.

2026-08-11 • via Nuitee
B
blandwh1 • Couples
6
Not the best it could be
Pros:

The room clean, bathroom awesome. Bed very good. Bar was ok. First we waited almost 10 minutes to check in. We had just walked 14 miles.
Outside patio was very rundown and chairs broken. Dinner they were out of ALL salads and several other things. Plenty of staff but things took a long time.

2026-08-10 • via Tripadvisor
C
Caroline • solo_traveller • de
9
2026-08-10 • via Nuitee