Swan Hotel by Greene King Inns

Hotels
•
Greene King's Pubs & Hotels
8.1 (2329 reviews)
High St , Alton , gb
+44 1420 83777

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Luggage storage
Bar
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value for money
Cons:
Maintenance issues
Noise from adjacent rooms
Average breakfast quality

Categories

Cleanliness
7.43
Most reviews mention clean rooms, but some issues with maintenance and decor.
Service
8.4
Staff were generally kind and accommodating, especially with requests.
Location
8.94
Multiple reviews praised the hotel's great location and accessibility.
Room Quality
7.89
Rooms varied in description; some were liked, but maintenance issues noted.
Amenities
7.92
General amenities were appreciated, though some items were not available.
Value for Money
8.38
Good value noted with respect to the overall experience and stay duration.
Food and Beverage
7.43
Breakfast was acceptable but not the best; some mixed feedback.
Overall Experience
8.4
Despite some issues, overall experiences were mostly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:50

Property Description

Historical Charm
Located in the heart of Alton's main street, the Swan Hotel is a historic gem dating back to 1377. Enjoy the unique blend of old-world charm and modern comforts during your stay.

Delicious Dining Options
Indulge in full English breakfasts at the modern restaurant or savor a varied menu until 22:00 daily. The bar and lounge offer a delightful selection of bar meals, cask ales, premium lagers, and fine wines for a perfect evening.

Convenient Location
Explore nearby attractions such as Jane Austen’s Cottage in Chawton or hop on the Watercress Train Line from New Alresford to Alton. Immerse yourself in history and literary connections during your visit to Alton.

Experience the historic allure and modern amenities of Swan Hotel. Book now for an unforgettable stay.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 2329 reviews
Cleanliness: 7.43
Service: 8.4
Location: 8.94
Room Quality: 7.89
Amenities: 7.92
Value for Money: 8.38
Food and Beverage: 7.43
Overall Experience: 8.4
C
Cynfelyn • couple • gb
9
Pros:

Large comfortable room . Good breakfast.

Cons:

Wifi performance is relatively poor and could be improved.

2026-07-24 • via Nuitee
M
Mark • solo_traveller • gb
10
2026-07-23 • via Nuitee
I
Inger • extended_group • se
8
2026-07-23 • via Nuitee
T
Tobias • family_with_children • de
7
2026-07-20 • via Nuitee
K
Kevin • family_with_children • gb
6
Good location, shame about the temperature
Pros:

Good location on the High Street, with plenty of free parking at the rear. Breakfast was good and, as a pub, it has a good bar.

Cons:

The whole building was really hot in mid summer. Although fans are provided, some rooms are hotter than others. I was luckily able to open the bedroom and bathroom windows in my room to create a through breeze by propping the bathroom door open. However, other family members were unable to open the windows in their rooms and had a very bad night's sleep.

2026-07-20 • via Nuitee
M
malcolm • solo_traveller • gb
3
Ask for a room at the back of the hotel, especially in summer.
Cons:

The bedrooms facing the main street heat up like an oven, due to getting the sun most of the day, and with NO air-conditioning and little ventilation, the room becomes unbearable in the summer months.

2026-07-20 • via Nuitee
A
Alisha • solo_traveller • gb
7
Good location
Pros:

Friendly staff, ease of check in & helpful front desk (Ruth)
Location very central
Free parking facilities
Quiet peaceful room (noise free)

Cons:

No lift
No fridge
No AC, poor quality table fan
Shower thermostat problems (extremely hot water)

2026-07-19 • via Nuitee
H
Heena • family_with_children • gb
7
Good Hotel
Pros:

Good Hotel

Cons:

Good Hotel

2026-07-19 • via Nuitee
E
Evelyn • solo_traveller • us
10
The Swan: Alton’s Secret Gem
Pros:

I had pots of tea on two separate days. I also had a sandwich with chips and a lemon cake. I actually had the pot of tea first with the lemon cake. It was so good that I decided to order a sandwich. Deeeeelicious. Smart move. 2. The staff was amazingly kind and helpful. 3. I’m returning:) 4. Perfect location:)

Cons:

I’m sorry to have missed breakfast.

2026-07-14 • via Nuitee
M
Meena • solo_traveller • gb
8
Pros:

Great location in centre of Alton. Some rooms newly refurbished. Staff were fantastic - very helpful.

Cons:

The room was very hot during a heatwave! Despite a small fan. The window could only open a few centimetres and kept slipping shut.

2026-07-14 • via Nuitee
A
Angela • solo_traveller • gb
6
Ok...
Pros:

The room was very hot not I had a fan which I trained on me when I slept - great.
The room had dark curtains - very important to me.
The breakfast was fantastic and great value for money.
It was the semi-finals of Wimbledon and the world cup when I stayed - big screen in relatively quite lounge - great.
The bar was relatively quiet - no noise at night.

Cons:

There was a bad smell in my room from the morning of day 2 - I discovered it was poo in the bathroom bin which hadn't been emptied! I spoke to staff about it who were Ok about it but I had to ask again to seek an explanation, none was offered to me and even then, I'm confused as to how this could have happened.

There was no lift and on checkout the staff member I dealt with was reluctant to help with my bags until I explained I had a disability. I think help should be offered outright - there are a lot of stairs. And the other guests I saw were older.

2026-07-12 • via Nuitee
R
Ronald • solo_traveller • nl
9
2026-07-11 • via Nuitee
A
Amy • family_with_children • gb
7
lovely as always
Pros:

we stay here at least twice a year visiting family, so we know what we're getting and come back for that reason

Cons:

the distance to the room - we were in room 47 and my mum is 75 years old...it was just a little far for her to go. You wouldn't have know though, so next time we'll request a ground floor or closer room

2026-07-09 • via Nuitee
L
Linda • couple • gb
10
Friendly welcoming location
Pros:

Very friendly welcome and ideally located in centre of town.

Cons:

Nothing

2026-07-09 • via Nuitee
J
Jerome • couple • fr
8
2026-07-09 • via Nuitee
A
Antony • solo_traveller • gb
9
Great value for money
Pros:

Great location good staff and good food

2026-07-08 • via Nuitee
M
Marta • solo_traveller • es
10
Muy cómodo
Pros:

Si, mucho

2026-07-07 • via Nuitee
R
Robert • solo_traveller • gb
8
2026-07-07 • via Nuitee
M
Mark • extended_group • gb
7
2026-07-07 • via Nuitee
J
Janine • solo_traveller • gb
7
Ok for a one night stay, cheap, good location, free parking.
Pros:

Location

Cons:

Hotel looks like it needs a freshen up. Tired in areas

2026-07-06 • via Nuitee