Castle And Ball by Greene King Inns

Hotels
•
Greene King
8.4 (163 reviews)
The High Street, Marlborough, England, SN8 1LZ , Marlborough , GB
44-01672-515201

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Facilities

Fireplace in lobby
Free WiFi
Garden
Fireplace in lobby
Smoke-free property
Wheelchair accessible parking
Free self parking
Wheelchair-accessible van parking

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good value for money
Cons:
Some areas needing maintenance
One negative experience mentioned

Categories

Cleanliness
7.36
Positive mentions about cleanliness but noted some areas need maintenance.
Service
8.83
Staff were described as friendly, welcoming, and attentive, with special mentions of individuals who provided excellent service.
Location
8.87
Described as ideal, with a great atmosphere and convenient parking.
Room Quality
8.32
Rooms reported as comfortable and full of character, with some minor issues mentioned.
Amenities
8.35
Good offerings mentioned but specific amenities were not deeply discussed.
Value for Money
8.81
Praises for great value given the services and overall experience.
Food and Beverage
8.36
Positive mentions regarding breakfast and quality of food.
Overall Experience
8.33
Overall enjoyable and highly recommended stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:16

Property Description

Discover the charm of Castle And Ball by Greene King Inns, where tradition meets comfort in the heart of Marlborough.

Breathtaking Views
Unwind in our beautiful garden while soaking in stunning views that create a serene backdrop for your getaway.

Culinary Delights
Savor exquisite British cuisine at our on-site restaurant, Castle and Ball, complete with a bar/lounge ideal for evening relaxation. Room service is also available for your convenience.

Modern Amenities
Stay effortlessly connected with complimentary wireless internet access throughout the property. Our cozy lobby, featuring a welcoming fireplace, invites you to relax after a day of exploring.

Your perfect escape awaits—book your stay at Castle And Ball now!

Important information:

  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.4
Based on 163 reviews
Cleanliness: 7.36
Service: 8.83
Location: 8.87
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.81
Food and Beverage: 8.36
Overall Experience: 8.33
D
Denise • solo_traveller • gb
8
Pros:

Excellent location for visiting Stonehenge, Avebury etc
All staff extremely friendly and helpful
Food very nice
Excellent breakfast
Liked the quirkiness of the bedroom, old oak beams, room on a slant

Cons:

The bed was a bit uncomfortable and squeaky but ok for 3 nights

2026-07-04 • via Nuitee
K
Ken • solo_traveller • gb
10
Pros:

Good spacious and comfortable room. Friendly staff.Good location.

Cons:

N/A

2026-07-04 • via Nuitee
R
Ramero • solo_traveller • gb
9
Pros:

Stayed lots always good!

Cons:

All good!

2026-07-04 • via Nuitee
E
Elizabeth • solo_traveller • gb
8
Pros:

Comfortable large room. Nice breakfast.

Cons:

The breakfast menu...... couldn't read the blue highlighted writing.
Room needs updating.

2026-07-04 • via Nuitee
R
Rosemarie • solo_traveller • gb
10
Pros:

Location, excellent service from all staff.
Perfect stay and free parking

Cons:

Nothing i didnt like

2026-07-04 • via Nuitee
P
PETER • couple • gb
8
2026-07-04 • via Nuitee
A
Aleksandar • solo_traveller • mk
9
2026-07-04 • via Nuitee
J
Jean • couple • gb
9
The Castle and Ball is a lovely, quirky hotel in the heart of Marlborough.
Pros:

The staff were welcoming and efficient. We had an evening meal which was very good. Breakfast was included in our fees and that was excellent. There was a lot of choice and the food was hot, well presented and tasty.

Cons:

Whilst the room was large and the beds were comfortable, unfortunately the room was very hot. We had been having some very hot weather however on the day we stayed it was cooler yet the room was still uncomfortably hot. The window was opened a little when we arrived and there was a small tabletop fan in the room but neither the open window nor the fan made much difference to the heat. I’m not sure how the management could do much about this without installing air conditioning.

2026-07-01 • via Nuitee
P
Peter • couple • gb
8
2026-07-01 • via Nuitee
G
Gordon • couple • gb
9
Pros:

Staff were very helpful and friendly parking was good. Restaurant service very prompt

2026-07-01 • via Nuitee
A
Andrew • couple • gb
4
One of our fav stays but let down badly by a poor standard bathroom and insufficient ventilation
Pros:

Location is fantastic
Breakfast very good
Staff excellent

Cons:

Bathroom spoilt the whole experience- tatty and small
We stayed during the heatwave and were provided with a fan ( and had one of our own) but this was not sufficient to provide relief from the heat as our room was on an upper floor.

2026-07-01 • via Nuitee
N
Naomi • couple • gb
9
Very comfortable and clean hotel. Great location and free car park for guests
Pros:

Comfy bed, clean, staff are lovely and great location

Cons:

When we arrived we went to our room but it hadn’t been cleaned, staff were very apologetic and gave us a complimentary drink while they sorted out a different room. Only a slight annoyance but the staff sorted it quickly

2026-06-30 • via Nuitee
T
Thomas • solo_traveller • gb
10
Pros:

Great location, right on the high street. Free parking too

2026-06-30 • via Nuitee
C
Chris • solo_traveller • gb
7
Served its purpose but not exceptional. Good value for money.
Pros:

Great location. Comfortable bed.

Cons:

Dark breakfast room.

2026-06-30 • via Nuitee
I
IAN • solo_traveller • gb
9
Perfect location. Friendly staff. Great breakfasts. Pity about the very hot room!
Pros:

The breakfasts were a great start to the day.

Cons:

The extreme heat was uncontrollable. Unfortunately, the large room, whilst described as airy, had been left with the curtains open, creating a furnace-like atmosphere that was hard to get rid of over the three days of my stay.

2026-06-30 • via Nuitee
C
Claire • couple • gb
7
2026-06-29 • via Nuitee
E
Emery • solo_traveller • gb
8
Pros:

Very friendly welcome from check in staff

All stay worked hard and remained friendly even on one of our hottest days of June, credit to them all

Cons:

Sadly we were unable to get a table in the main dining area

2026-06-28 • via Nuitee
R
Robin • couple • gb
7
A nice, well-run hotel in a central location. Perfect in cooler weather.
Pros:

Very friendly helpful staff in very difficult (HOT) circumstances. The location is brilliant. The restaurant was air conditioned, which was essential (the rooms were not - phew!!). Great to have a car park so central. Plus - it was the only pub/hotel not showing the football - a real bonus.

Cons:

The toilet paper is terrible - bring your own! A lot of stairs for an elderly couple. Not their fault; nor was the steamy temperature of the room during a mega heatwave.

2026-06-27 • via Nuitee
P
paul • couple • gb
7
Good value hotel in great central location in Marlborough
Pros:

Location and breakfast

Cons:

Rooms unbearable in the heat although a fan was provided

2026-06-27 • via Nuitee
P
Peter • solo_traveller • de
6
Ok
Pros:

Lage

Cons:

Frühstück

2026-06-27 • via Nuitee