Radisson Hotel Fort St John

My husband and I were driving from Vancouver to the Yukon because my dog had hip surgery. I spent a lot of time picking the stays for this journey, they had to be pet friendly and have air conditioning for the comfort of my animal. Do not be fooled by the photos on this website. They are extremely misleading, the hotel is far more run down than it appears. The hotel is half shut down. The lobby doors are not all used and the restaurant has very limited hours. The location is good. We were able to walk to the grocery store and to a restaurant that was actually open late. When we checked in, I explicitly explained to the clerk that my dog just had his hip replaced and that he’d be on medication in the room. We brought as many of our own blankets in for the animal as we could. I don’t know if all the animal friendly rooms are in the same area but our room was as far back as humanly possible and smelt like stale cigarette smoke. The room was very old, in desperate need of an upgrade and a good clean. There were two beds in the room, when my husband went to put our suitcase on the one bed, the bed fully broke. The frame had clearly been “Half ass-ed” fixed from the last time it broke. The Mickey Mouse 2x4 that was holding it together busted and there was screws and wood splinters everywhere. After, what can only be described as the worse sleep we’ve had in a hotel due to the worst mattress and pillows, we left the following morning. Fast forward to today, checking my credit card statement when I see two additional charges from this hotel. I promptly called the hotel and was informed that due to the dog hair and “stains” on the sheets the charged me extra. Once again, my dog just had hip surgery, he drools from the orange coloured medications and some of it got on the sheets. Furthermore, a stain indicates it does not come out. It will fully wash out of anything. My dog slept on the floor in his own blankets but he’s black and his fur shows up on white sheets. When we checked in we were charged a fee for the dog, pretty standard and to be expected but then to have two more charges show up without any information AND no accountability for the second bed in the room that was unusable and broken, is more than a little infuriating. I would steer clear of this hotel in Fort St. John. Try the Holiday Inn or the Best Western. They are all super close in proximity to each other.

Nothing

Absolutely terrible experience with the Radisson Fort St John.

I called the hotel after check out to discuss the credit card charges to my credit card, that were placed on there without discussion or a receipt. The four separate times I called, I was told the General Manager would call me back. To date, I have not received a phone call or a response. I have emailed twice as well. No response.

I stay at this hotel consistently 1-2 times per month and have for the last three years, but due to this experience, I will not book any more stays at the hotel.

I highly suggest others check their credit cards upon check out, and if there is an issue, don't expect a response from the General Manager.

The staff and the location

easy to find

My wife and I stayed at the Radisson Hotel in Fort St. John one night, as we had an early morning flight from the airport and didn't want to drive an hour from our house to the airport at 3:00am. The hotel had my reservation and the check-in process was smooth. I did feel a $100.00 deposit for this hotel for one night was rather steep. It's not that fancy a hotel. Supper at the hotel's restaurant was quite good, and our server was amazing! We left before breakfast started, so I can't comment on that. Our room was clean, but the stuccoed walls are rather dated. I'm not overly concerned with having a high tech super modern hotel, so it didn't bother me, but I was surprised by that. The front desk gave us our wake up call in time and our check out process was smooth. The hotel is centrally located both close to the Alaska Highway and downtown Fort St. John. It's also less than fifteen minutes to the North Peace Regional Airport, which was nice. Overall ,our experience was positive, and we may stay there again in the future should we have a need to overnight in Fort St. John.

Convenience to the mall and other businesses