Hilton Garden Inn Jackson Downtown

Hotels
•
Hilton Garden Inn
7.6 (793 reviews)
235 West Capitol Street , Jackson , US
+1 601-353-5464

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Cleanliness issues
High prices compared to value

Categories

Cleanliness
7.06
Several mentions of unclean rooms and dirty facilities.
Service
9.03
Many positive comments highlighting polite and helpful staff.
Location
9.07
Convenient location for events, positively noted in reviews.
Room Quality
7.52
Mixed feedback; comfortable beds but cleanliness issues affecting perception.
Amenities
6.55
Reported issues with coffee maker and lack of small towels.
Value for Money
7.01
Comments highlight perceptions of being overpriced for the experience received.
Food and Beverage
6.56
Complaints about breakfast quality and pricing discrepancies.
Overall Experience
8.03
General feeling was positive despite multiple issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:34

Property Description

Luxurious Amenities
Indulge in the indoor heated pool, hot tub, and free Wi-Fi with HBO in every room. The presence of a microwave, refrigerator, iPod docking station, and coffee facilities ensures a comfortable stay.

Convenient Facilities
Benefit from the 24-hour business center, laundry facilities, and a convenience store on-site. With 7,300-square-feet of meeting space, this hotel is perfect for both leisure and business travelers.

Prime Location
Located just 2 blocks from the Jackson Convention Complex and the AmTrak Train Terminal, and only 1.3 miles from Jackson State University, the Hilton Garden Inn Jackson Downtown offers convenience and accessibility for all guests.

Book now for an unforgettable stay at the Hilton Garden Inn Jackson Downtown.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The city of Jackson has issued a water boil advisory. The hotel is providing bottled water for our guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.6
Based on 793 reviews
Cleanliness: 7.06
Service: 9.03
Location: 9.07
Room Quality: 7.52
Amenities: 6.55
Value for Money: 7.01
Food and Beverage: 6.56
Overall Experience: 8.03
B
Barbara • couple • us
10
Our stay was awesome
Pros:

Everything was great

Cons:

Everything was great

2026-09-16 • via Nuitee
S
Scott • solo_traveller • us
2
Extensive mold and mildew in the bathroom. A/C not working in the bathroom. No housekeeping on hand to address.
Pros:

Lobby was nice

Cons:

N/A

2026-09-16 • via Nuitee
M
Moore • couple • us
2
2026-09-15 • via Nuitee
T
Tarsha • couple • us
3
The toilet was broken.. enough said
Pros:

The staff presented good customer service despite the facility being in shambles

Cons:

The second night of our stay the toilet broke. They were unable to move us to another room and advised us that maintenance was unavailable on a Sunday. We just literally had to deal with it until check out. The phone in the room did not work to even call the front desk. The hardware in the room was rusted. The carpet was very stained in several areas. The pool was in operable and we were not informed. The lobby was extremely warm. Ed could not sit there to eat the breakfast.

2026-09-14 • via Nuitee
S
Sonja • solo_traveller • us
10
Pros:

The hotel and staff.

Cons:

The outside area.

2026-09-14 • via Nuitee
M
Moore • solo_traveller • us
2
Poor housekeeping n a lot of technical difficulties
Pros:

Not much

Cons:

Need a lot of attention rooms were hot n not clean

2026-09-13 • via Nuitee
D
David • couple • us
3
2026-09-13 • via Nuitee
T
Todd • solo_traveller • us
4
2026-09-12 • via Nuitee
A
Ann • couple • us
7
2026-09-11 • via Nuitee
S
S. Kurzen • solo_traveller • us
1
Unsafe area
Pros:

Absolutely nothing.. scared to death to get out of our vehicle with all the homeless and drugs going on by the hotel.. literally nothing around was open.. everything was boarded up and locked up like a ghost town.. very disappointed with the way they try to make it sound like a beautiful area.. and no parking.. you have to use their valet for parking.. not a safe place at all when you drive up watching a drugged out person fighting a parking ballard.

Cons:

Everything about this place.. not safe and basically a ghost town.. nothing close to it like restaurant or anything to enjoy and unsafe to even think about walking anywhere.

2026-09-10 • via Nuitee
J
Jones • solo_traveller • us
1
I will never stay at this property again, uncomfortable, unhappy unclean
Pros:

Absolutely nothing I will never stay there again

Cons:

Property was not clean floors, dirty room, dirty older in the room water was brown and no towels in the room and when we request towels, they never came

2026-09-08 • via Nuitee
B
Brianna • solo_traveller • us
9
Great. Nice and friendly staff.
Pros:

Nice and up to date

Cons:

Everything was great

2026-09-07 • via Nuitee
C
Cordarryl • couple • us
4
Sadly, it was all bad.
Pros:

The location and friendly valet staff

Cons:

Upon receiving our rooms, they gave us a dirty room. We had to return keys. Cigarettes buds in entrance floor, ceiling cracks from prior damage at the front desk, brown water in the shower, toilet and sink. Pink and black mold all around the bathroom. Asked front desk for extra towels and was told that there weren’t any clean. Elevator floors dirty. Room doors dirty.

2026-09-07 • via Nuitee
G
Gregory • couple • gb
7
Only hotel near the train station; otherwise no reason to stay here!
Pros:

Perfect location for the train station.

Cons:

All a bit worn and tired and needing some love.

2026-08-31 • via Nuitee
J
Jason • couple • us
4
The dinner that was only two hamburgers and fries 124. And the parking was 75 over the price of room
Pros:

Hotel building was a historic sit, but nothing else was worth driving to that location. One staff member when checking out was understood problem we had. But management never contacted us their or since which was definitely disappointing.

Cons:

They changed me twice for my dinner my bank corrected the charge not the staff. And I booked room to relaxed and use hot tub and pool on line. When arriving pool and hot tub was closed. They said it was a complementary breakfast. I payed for it.

2026-08-30 • via Nuitee
N
Nicole • couple • us
10
People there was very polite
Pros:

Clean and professional

2026-08-27 • via Nuitee
J
Jaheim • solo_traveller • us
10
2026-08-23 • via Nuitee
Z
Zaraida • couple • us
4
2026-08-22 • via Nuitee
Y
Yves • solo_traveller • nl
9
Pros:

Great location, near the train station and within the downtown area. The hotel has beautiful interior, and the breakfast was Southernly good with funny staff members. I want to say thank you to the receptionist in the very early morning on Friday who gave me assurances after I was woken up by a tornado warning!

2026-08-18 • via Nuitee
D
David • family_with_children • us
5
Stay somewhere else.
Pros:

Lacked hot water, food sucked, had to pay for parking because the city isn’t safe. Most people were kind but one staff member argued with us about our prepaid breakfast because they had a power outage and had trouble verifying that we had it included.

Cons:

Lacked hot water, food sucked, had to pay for parking because the city isn’t safe. Most people were kind but one staff member argued with us about our prepaid breakfast because they had a power outage and had trouble verifying that we had it included.

2026-08-11 • via Nuitee