The Westin Shenzhen Nanshan

Hotels
•
Westin
8.6 (228 reviews)
9028-2 Shennan Road , Shenzhen , CN
+86 755 2698 8888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Convenient location
Cons:
Smoke smell in the room
Some design flaws in bathroom

Categories

Cleanliness
8.43
Overall good quality, but some mentions of smoke smell in rooms.
Service
9.1
Consistently positive remarks about the helpful and polite staff.
Location
8.84
Convenient location near major transport and dining options.
Room Quality
8.09
Some feedback about aging decor and layout issues.
Amenities
8.62
Good amenities, but meals served at inconvenient times.
Value for Money
8.58
Fair pricing for the services provided, but some feel it could improve.
Food and Beverage
8.43
Breakfast received good reviews, yet late hours could be a drawback.
Overall Experience
8.7
Generally pleasant stays, balancing positives with a few negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:21

Property Description

Luxurious Accommodations and Convenient Location
Located in the heart of Shenzhen Nanshan, The Westin offers upscale rooms with stunning city views and high-tech entertainment systems. With a prime spot near popular attractions and direct subway access, guests can easily explore the city.

Relaxation and Recreation
Indulge in ultimate relaxation at the hotel's spa and outdoor pool, or maintain your workout routine at the well-equipped gym. Afterward, unwind with a sauna session to rejuvenate your senses.

Culinary Delights
Savor a variety of culinary experiences at the on-site restaurants, from Western dishes at Grange Grill to authentic Cantonese cuisine at Sen5es. Don't miss the delightful buffet offerings at Seasonal Taste, catering to diverse palates.

Ready to experience luxury and convenience at The Westin Shenzhen Nanshan? Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Value-added tax (VAT) will be implemented in China as of May 1 2016. Should VAT be administered during time of stay, guests will be liable to the payment of VAT rates applied to room and miscellaneous charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Location

Guest Reviews

8.6
Based on 228 reviews
Cleanliness: 8.43
Service: 9.1
Location: 8.84
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.43
Overall Experience: 8.7
B
Benjamin • solo_traveller • hk
10
It was nice
Pros:

I liked the location a lot and the staff were amazing.

Cons:

The swimming pool rules and the breakfast in the club room was not as good as the general breakfast on level 1.

2026-09-05 • via Nuitee
Y
Yang • extended_group • tw
2
非常差👎
Pros:

晚班接待人員，熱心！

Cons:

連續居住二晚豪華套房，該飯店的房間中算頂級套房，然第一晚半夜天花版漏水，回報修好了，隔天半夜繼續漏水，持續… ，第二天的欲反應但電話無人接聽，需親自到一樓前台反應，五星飯店對房間天花板漏水的處置，真是無法理解. 而如此嚴重的服務疏失，也無法提出合適的賠償方案， 對此，對貴飯店非常失望，不建議入住.

2026-09-03 • via Nuitee
J
Jakub • couple • pl
10
Pros:

The room was spacious and had a great view of the Window of the World Park. I also loved the bathtub. I also loved that the hotel has direct access to the mall, and through the mall, direct access to the metro—so you don’t even need to go outside to catch your train.

Cons:

Nothing.

2026-08-27 • via Nuitee
蕭 • solo_traveller • tw
8
2026-08-27 • via Nuitee
R
Rene • couple • ch
8
Gut, zu empfehlen
Pros:

Gute Lage, angegliedert an Shopping-Mall und Metro.
Zu Fuss in 10min zum "Window of the World"

Cons:

Konzept der Zimmereinteilung

2026-08-23 • via Nuitee
L
Linda • family_with_children • us
5
5 分
Cons:

时间方面

2026-08-23 • via Nuitee
H
hervé • solo_traveller • fr
8
2026-08-14 • via Nuitee
S
siuping • solo_traveller • hk
8
早餐質素一般
2026-08-09 • via Nuitee
V
Vladimir • couple • rs
10
2026-06-24 • via Nuitee
C
CRISTIANE • extended_group • br
9
Pros:

ótimo

2026-06-24 • via Nuitee
X
Xiao Yi • solo_traveller • us
8
2026-06-22 • via Nuitee
M
Masrizal • couple • id
6
As 5 star hotel quality of menu for breakfast must be up grade
Pros:

clean and modern

Cons:

lobby

2026-06-21 • via Nuitee
L
Laura • couple • es
10
Excepcional hotel i tracte del personal
Pros:

L’hotel disposa d’habitacions molt premium, però a banda de que és un gran hotel, connectat directament amb el centre comercial de sota, el que més destaco és l’amabilitat i gran disposició de tot el personal per ajudar. En 2 ocasions vaig demanar menjar de fora per l’habitació i el personal em va ajudar a fer la comanda, fins i tot des dels seus telèfons personals (després els hi vaig pagar, evidentment!) per tal de q fos més fàcil el procés, em van cuidar de forma excepcional. Se’ns dubte el millor hotel de referència a Shenzhen! Tornaré!

2026-06-19 • via Nuitee
T
TAN CHI-WEI • solo_traveller • tw
10
Pros:

環境好，服務人員親切。

2026-06-08 • via Nuitee
N
Nicholas • couple • gb
10
2026-06-06 • via Nuitee
A
Adi • solo_traveller • il
9
Pros:

מתקנים וצוות

Cons:

רחוק מהמרכז

2026-05-27 • via Nuitee
P
Paula • extended_group • lu
9
very enjoyable
Pros:

Ver nice and complete breakfast, nice pool. We had an issue with our reservation that was quicky solved by Steven in the reception

Cons:

nothing

2026-05-25 • via Nuitee
M
Mahumba Carleton • family_with_children • us
9
2026-05-16 • via Nuitee
B
Barkasz • extended_group • hu
7
2026-05-13 • via Nuitee
K
ken Jianwen • family_with_children • fj
7
食和玩很方便
Pros:

员工服务不错

Cons:

房间家具地垫要更新

2026-05-10 • via Nuitee