Heathlands Hotel

Hotels
•
Britannia Hotels
6.7 (5618 reviews)
12 Grove Road, East Cliff , Bournemouth , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent location near the beach
Live music and good food (breakfast/dinner)
Pleasant garden and repeat visitors
Cons:
Poor/ inconsistent cleanliness (cobwebs, not cleaned daily)
Outdated rooms and furniture; small bathrooms
No air conditioning / poor ventilation in some rooms
Limited amenities (no fridge, few outlets, minimal toiletries) and maintenance/safety concerns

Categories

Cleanliness
4.5
Mixed reports: some guests call the hotel very clean, but several detailed complaints (cobwebs, rooms not cleaned daily, no clean towels) indicate poor and inconsistent housekeeping.
Service
8.8
Consistently positive: many reviews highlight very friendly, helpful and professional staff; multiple guests specifically praise the staff and repeat visits.
Location
9
Very strong: repeatedly noted as close to the beach, convenient for arrival (train) and with a pleasant garden; many guests cite location as a primary pro.
Room Quality
4.8
Generally poor: frequent complaints about outdated decor, small/tiny bathrooms, furniture damage, windows that don't open, rooms that overheat (e.g. room 123) and safety concerns (shaky elevator, no door lock).
Amenities
4.6
Below average: multiple mentions of no air conditioning, no fridge, limited/poor power outlets, minimal toiletries (only hand soap), broken vending machine and other maintenance issues.
Value for Money
5.5
Mixed to low: a few guests find the price fair, but several explicitly state poor value or overpricing given the condition and missing amenities.
Food and Beverage
8
Generally positive: multiple mentions of excellent breakfast and dinner, fresh tasty food and live music at night; F&B is a clear strength for many guests.
Overall Experience
8.4
Mixed but often positive: many guests describe a welcoming, enjoyable stay (repeat visitors, friendly staff, good F&B and location), though significant maintenance and cleanliness issues lower satisfaction for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:22

Property Description

Convenient Location
Located just a short stroll from Bournemouth Pier on East Cliff, Heathlands Hotel offers easy access to the beach and nearby attractions. Bournemouth Railway Station is also conveniently close by.

Dining and Relaxation
Indulge in a delightful dining experience at the Pavilion Restaurant with its international cuisine and extensive wine selection. Unwind at the lounge bar or enjoy al fresco dining on the spacious terrace. Don't miss the daily full English breakfast offerings.

Comfortable Accommodation
Each room at Heathlands Hotel features a private bathroom, tea/coffee facilities, TV, and hairdryer. Some rooms boast scenic garden views, ensuring a comfortable and pleasant stay.

Book now to experience the perfect blend of convenience, dining, and comfort at Heathlands Hotel.

Important information:

Parking is limited and available on a first come, first served basis.

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BOH

Location

Guest Reviews

6.7
Based on 5618 reviews
Cleanliness: 4.5
Service: 8.8
Location: 9
Room Quality: 4.8
Amenities: 4.6
Value for Money: 5.5
Food and Beverage: 8
Overall Experience: 8.4
A
Artie • solo_traveller • gb
7
2026-09-19 • via Nuitee
P
peter • couple • gb
10
2026-09-19 • via Nuitee
C
Csaba88 • solo_traveller • gb
6
Fair place at a reasonable price
Pros:

It was a great location.

Cons:

There was no clear signs for how to find their parking area so we had to park across the street for 5x more for one night...
The hotel would need some maintenance as a lot of things were either broken or falling apart in the rooms.

2026-09-19 • via Nuitee
A
Adrian • couple • gb
3
2026-09-19 • via Nuitee
M
MrBead • couple • gb
8
I love these grand old hotels. Great value for money with easy parking
Pros:

I love these grand old hotels. Great value for money with easy parking

Cons:

Hotel need TLC, but to be expected!

2026-09-18 • via Nuitee
R
Roger • solo_traveller • gb
10
2026-09-17 • via Nuitee
T
Thomas • solo_traveller • gb
10
good stay
Pros:

the room was good i booked a single room and got a city double room which was a bonus and the bedding was good and clean and the bathroom was good breakfast was good overall it was a good stay and would stay again

Cons:

the tv could have been opposite the bed so can watch tv in bed easily

2026-09-16 • via Nuitee
S
Siobhain • couple • gb
1
2026-09-16 • via Nuitee
S
SIRANDOU • solo_traveller • gb
6
Pleasant nice location
Cons:

Hotel needs some refurbishment. Looks a bit rundown

2026-09-16 • via Nuitee
G
guangzhi • solo_traveller • gb
9
2026-09-15 • via Nuitee
L
Linda • solo_traveller • gb
6
My birthday trip at Heathlands
Pros:

Very lovely hotel. Very clean and staff very friendly. Unfortunately restaurant was shut Friday and Saturday so couldn't get food there. The advertisement doesnt advise fact its £5 daily to park and that the walk to town although not too far was downhill, hence uphill to come back. Floor very lumpy which couldn't be seen because of the lovely new carpet hiding them. Hence I had a fall in the restaurant on Sunday the first meal we could get there which was a very nice breakfast

Cons:

Couldn't get food there 2 days for some reason. Steep hill to come back up from town . Lumpy floor

2026-09-15 • via Nuitee
E
Eleanor • couple • gb
5
2026-09-15 • via Nuitee
C
Chris • solo_traveller • gb
2
Cons:

To describe this place as a piss heads paradise would be an understatement. After being kept awake by some guy kicking doors, screaming in the hallways hes going to kill everyone and arguing with himself i went downstairs to speak to reception and found drunk people sleeping in areas of the bar some guy stood on reception look like he pissed himself. Was clear we made a big mistake booking this hotel. After hours of not being able to sleep we were eventually (at 3am) able to move rooms. Avoid this hotel like the plague.

2026-09-15 • via Nuitee
A
Amhande Paul henry • solo_traveller • gb
1
Pros:

The worst hotel I have ever lodged in. The rooms are not fit for dogs not to talk of human being. I am still in pains from the bed all my body irked with pains. The bed very bad. The first room I was given was smelling. I ask for another room same. I would have left to another hotel but I already paid and was tired for driving from London.
I will not recommend it to any one.
It seems like a hide out for criminals and junkies police re their to make arrest.

Cons:

Everything

2026-09-15 • via Nuitee
A
Anthony • solo_traveller • gb
1
Cons:

Can't comment on much as I ended up not staying there.

Arrived after 23:00 hrs as I was on a late ferry from Jersey to Poole. The car park was rammed and there seemed to be vehicles being driven by morons foe some reason.

There were lots of young men hanging about waving bottles of alcohol - one i think had a bottle cooler (possibly containing drugs) - a car associated with them drove in for some reason or other, probably for nefarious reasons.

Wish I'd read the reviews on Trip Adviser before I booked it. Felt like South Compton circa 1994 but with beer bottles in place of the sideways Glocks!

Ended up getting a Travellodge near Newbury (I think🤔 ) at around 01:20 instead.

2026-09-14 • via Nuitee
R
Rafael • solo_traveller • gb
7
2026-09-14 • via Nuitee
W
Warner • solo_traveller • gb
10
2026-09-14 • via Nuitee
A
Ayres • couple • gb
3
Not good
Pros:

Entrainment.

Cons:

Breakfast was cold.very noisy.eco.needs a lot to do really

2026-09-14 • via Nuitee
W
wendy • solo_traveller • gb
8
2026-09-14 • via Nuitee
B
Briggs • solo_traveller • gb
3
The location was good. The sheets were clean. The staff were friendly, but the rest was pretty bad.
Pros:

The location was pretty good

Cons:

The bedroom was tiny and very rundown. There was a utility pipe underneath it, which made it really hot. I had to have the window wide opened and there was lots of ventilation fans and noise that kept me up through the night.

2026-09-14 • via Nuitee