Heathlands Hotel Bournemouth

Hotels
•
Britannia Hotels
6.6 (174 reviews)
Grove Road, East Cliff, Bournemouth, England, BH1 3AY , Bournemouth , GB
44-8-712220049

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Pets allowed

Facilities

Meeting rooms
Front entrance ramp
Parasailing nearby
Free WiFi
24-hour front desk
Garden
Wheelchair accessible
Elevator
Golfing nearby
Surfing/bodyboarding nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious and clean rooms
Cons:
Stale cigarette smell
Outdated facilities

Categories

Cleanliness
4.4
The hotel is outdated, and there were cleanliness issues such as stale cigarette smell and grime in bathrooms.
Service
8.4
Staff were generally congenial, helpful, and polite throughout the stay.
Location
8.4
Great location for local attractions, including close proximity to the beach.
Room Quality
5.9
Rooms were spacious but in need of updates and improvements; some lacked necessary amenities.
Amenities
6.4
Basic amenities available; however, some items like a safe and better bathroom products were missing.
Value for Money
6.9
Considering the price, the experience was reasonable, though many areas could improve.
Food and Beverage
5.9
Food was adequate but unremarkable, typical for buffet-style offerings.
Overall Experience
6.5
Overall experience aligned with budget expectations, but significant improvements needed for better satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:45

Property Description

Experience the charm of Heathlands Hotel Bournemouth, where comfort meets convenience just moments from the beach.

Relaxing Atmosphere
Unwind in one of our 130 uniquely furnished guestrooms, designed to provide a cozy sanctuary. Enjoy complimentary wireless internet access to stay connected, while our daily housekeeping ensures a welcoming environment throughout your stay.

Culinary Delights
Savor delectable meals at The Pavilion Restaurant, where breakfast and evening dining promise satisfaction. After a day of exploration, relax with a drink at our inviting bar/lounge, offering the perfect ambiance for unwinding.

Prime Location
Nestled in Bournemouth City Centre, our hotel is a short stroll from stunning beaches, cultural attractions, and vibrant nightlife. From the Bournemouth Pavilion Theatre to picturesque gardens, you’ll discover the best of the area at your doorstep.

Book your stay at Heathlands Hotel Bournemouth today for an unforgettable getaway!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BOH

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

6.6
Based on 174 reviews
Cleanliness: 4.4
Service: 8.4
Location: 8.4
Room Quality: 5.9
Amenities: 6.4
Value for Money: 6.9
Food and Beverage: 5.9
Overall Experience: 6.5
J
Jaroslaw • family_with_children • gb
8
Great location and very friendly staff
Pros:

Good location, very helpful and friendly staff, big, comfortable and clean room, big and comfortable bathroom, great beds.

Cons:

Toilet was slightly leaking, but the issue was quickly sorted out

2026-06-13 • via Nuitee
J
Jarowienko • solo_traveller • gb
10
Pros:

Very nice personel , amazing place. I will back soon to this place

2026-06-12 • via Nuitee
P
PHILIP • solo_traveller • gb
7
Pretty damm average
Pros:

Location was ideal for the beach and town and car parking was cheap at a fiver but tha's about it really.

Cons:

Hotel was tired and scruffy, bed was rock hard, I asked for the heating to be put on cos the window had been left open all day so the room was cold and I had wet clothing to dry out but they couldn't help. Car park was scruffy, for christ sake sweep up all the shit to make it look presentable, it was OK but come on try a bit better next time

2026-06-12 • via Nuitee
M
Malgorzata • family_with_children • gb
6
2026-06-12 • via Nuitee
H
Hampton • family_with_children • gb
3
Remember theres a rear carpark aswell, booking.com just says first come first served on carpark. The front carpark was f
Pros:

Not much really.

Cons:

Very dated, carpet was threadbare, facilities were very tired and worn. I stayed in room 119. There was a power outage around 10.30pm as we got back to the room. We ate our food in darkness. Reception didn’t know what was going on. Took around half an hour to sort.
There was bugs in the bath tub, the vinyl flooring in the bathroom was very dirty wasn’t sure of the actual colour. I’m glad it was only one night we stayed.

2026-06-12 • via Nuitee
J
Jarowienko • solo_traveller • gb
10
Pros:

Thank u so much for nice vacation

2026-06-12 • via Nuitee
A
aaliyah • extended_group • gb
1
2026-06-12 • via Nuitee
R
Robert • couple • gb
10
Good experience
Pros:

Excellent all round

Cons:

Nothing

2026-06-12 • via Nuitee
A
Agnes • solo_traveller • gb
4
Pros:

Great location, friendly staff

Cons:

Pillow case wasn’t changed, a long hair on the back , i took the case off to use the pillow without it and it was multiple short hair inside, multiple hair in the bath tub, shower pressure was very low on maximum settings and the water was coming on and off

2026-06-12 • via Nuitee
K
Karolina • solo_traveller • pl
5
2026-06-12 • via Nuitee
J
Jarowienko • solo_traveller • gb
10
Pros:

Very nice personel , very nice place

2026-06-12 • via Nuitee
A
Anne • solo_traveller • gb
10
Pros:

Lovely friendly staff, great location and a lovely room.

Cons:

Nothing, everything was excellent.

2026-06-12 • via Nuitee
K
Kirstie-Leigh • couple • gb
1
2026-06-11 • via Nuitee
L
Lee • couple • gb
4
Short!
Pros:

The staff members that we spoke to on reception were lovely and are a real credit to the hotel.
They were very polite and had a good sense of humour along with being very quick to help when we reported a buzzing sound from our electric socket.

Cons:

One of the electric sockets in the room was constantly buzzing and left us feeling a little nervous throughout the night.
Their was black mould on the wallpaper above the window frame that was causing it to peel off.

Our double bed was very very small.
Our room also overlooked an alley way full of bins.

2026-06-11 • via Nuitee
A
alan • couple • gb
6
2026-06-11 • via Nuitee
E
Emma • family_with_children • gb
6
Great location and hotel
Pros:

Fantastic location and rooms were ok but very dated but excellent sized tv and spacious- great breakfast selection

Cons:

My kids standard twin bathroom was dated and horrible but our suit double was ok
Only one pillow provided
No one cleaned our room on the second day so we had lots of rubbish built up and the fire alarm was on and off continuously for 2 hours the first night in the middle of the night and no apologies or compensation from hotel staff

2026-06-08 • via Nuitee
S
saunders • solo_traveller • gb
1
Pros:

The location was good

Cons:

The room was dated and miss match fur6

2026-06-08 • via Nuitee
C
Charlotte • solo_traveller • gb
1
No sleep
Pros:

The location, parking (although additional charge).

Cons:

I didn't get any sleep for the weekend. I did ask for a quiet room however, the room I was in had a fire exit door outside my room door which made a large bang every time someone went through it. There was a large group of men staying in the room above me, shouting, screaming all hours of the night and morning, moving furniture, large banging. It was impossible to get any sleep, in the end I had to resort to having a nap in the reception area on the sofa as it was quieter. I did complain several times, the manager was very nice but told me that I should book a more expensive room next time. There were plenty of empty rooms, I feel there was the opportunity for the staff to move us to a quiet room, but they did not.
I can forgive the broken tiles in the bathroom, the dated look, the bed on wheels, the stains the weird toilet that didn't work most of the time and the general wear and tear of the property but I just wanted a base to see friends and family in Bournemouth and to get some sleep. Which was impossible with the level of noise, shouting, partying, banging, stomping between 4am-8am then the banging doors in the day time. I've never had to leave a hotel room to try and sleep in the reception before.

2026-06-08 • via Nuitee
A
Anthony • solo_traveller • gb
7
2026-06-08 • via Nuitee
A
Aaliyah • solo_traveller • gb
8
2026-06-08 • via Nuitee