Mercure Paris Ouest Saint Germain

Hotels
•
Mercure
7.8 (332 reviews)
11 avenue des Loges , Saint-Germain-en-Laye , FR
+33 1 39 21 50 90

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
Garden
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good location
Cons:
Poor cleanliness
Lack of amenities
Noisy environments

Categories

Cleanliness
6.69
Multiple reviews mentioned poor cleanliness and maintenance issues.
Service
8.66
Generally positive comments on staff friendliness, but some mentioned unprofessional behavior.
Location
8.7
Convenient access to transport and central areas, though some noted issues with external surroundings.
Room Quality
7.65
Some rooms were comfortable and well-maintained, others reported issues such as outdated facilities.
Amenities
7.68
The hotel offers basic amenities, but some guests mentioned lack of certain facilities like mini bars.
Value for Money
7.64
Perceived as overpriced for the quality of accommodations provided.
Food and Beverage
6.69
Breakfast received mixed feedback regarding quality and availability.
Overall Experience
8.66
Overall, guests had a satisfactory experience but highlighted areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:12

Property Description

Luxurious Accommodation

Situated near Château de Saint-Germain-en-Laye, Mercure Paris Ouest Saint Germain offers comfortable rooms with cosy decoration, ensuring a relaxing stay.

Exquisite Dining Experience

Indulge in cocktails at 11.78, the hotel's bar, and savor the delightful flavors in a chic and inviting atmosphere.

Convenient Amenities

Benefit from free public parking, allowing easy exploration of the Ile de France region by car, and enjoy the assistance of the friendly staff available 24/7 to enhance your stay.

Experience luxury and convenience at Mercure Paris Ouest Saint Germain - book your stay now!

Important information:

Please note the onsite bar is closed on weekends and public holidays.

Please note that children under 12 years old can enjoy breakfast for free.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORY

Location

Guest Reviews

7.8
Based on 332 reviews
Cleanliness: 6.69
Service: 8.66
Location: 8.7
Room Quality: 7.65
Amenities: 7.68
Value for Money: 7.64
Food and Beverage: 6.69
Overall Experience: 8.66
A
Arturo • couple • es
6
correcto
Pros:

las camas

Cons:

Es un hotel que se nota en los baños, etc.. el paso del tiempo,los jardines, etc.
Necesita una puesta a punto

2026-09-17 • via Nuitee
L
laurent • couple • fr
4
Pros:

L emplacement

Cons:

Pas de parking avec une conception assez particulière du client qui doit se débrouiller pour trouver une place sur les routes forestière environnantes alors que le personnel a ses places réservées juste devant l hôtel.
Wifi ne fonctionnait pas mais j ai pu me connecter sur le wifi de l établissement voisin
Climatiseur branché le matin ds la salle du petit déjeuner nous gelant tous alors qu il faisait 15 degrés à l extérieur
Pas de restaurant ni room service

2026-09-14 • via Nuitee
S
Stéphanie • couple • fr
9
Belle étape à St Germain en laye
Pros:

Calme, belle chambre confortable

Cons:

Rien

2026-09-13 • via Nuitee
P
Pierre • couple • fr
9
2026-09-13 • via Nuitee
M
Mike • couple • gb
4
Have low expectations of this hotel and you will not be disappointed.
Pros:

We arrived and parked outside the hotel. The receptionist (Moussa) was very friendly, but seemed to be in training. The bed was fine. Check out was the only professional and friendly interaction we experienced.

Cons:

Our first experience was to be told that we would have to move our car, which fortunately we were able to, just a short distance away. Had we had to look further, this would have been a real inconvenience. We were then told that our room was in a block behind the hotel, which had a social housing feel to it. We pushed our heavy bags down the path in the rain (no help from hotel staff) and waited for the slowest lift in France. When we got to the room, the lock in the door was faulty, though the cleaners let us in before the technician arrived to repair the lock. We came down to dinner early and had to wait until the restaurant opened, though both chefs were sat behind the bar and seemed to be waiting for something to do. The meal was definitely not worth the wait. Enquiring about the time of breakfast, the two women behind reception seemed more interested in completing paperwork than answering our simple question. The bathroom needed renovation about ten years ago and the bath/shower (without shower curtain) was pretty useless. We were woken by the guest in the neighbouring room leaning out of his window for a very loud conversation on his mobile phone.

2026-09-12 • via Nuitee
C
Celine • family_with_children • fr
5
Hôtel vieillissant, mais très bien situé
Pros:

Très bon emplacement

Cons:

Hôtel quo vieillit avec un escalier et des chambres qui sentent le renfermé et la moisissure. Heureusement que nous avons pu ouvrir la fenêtre toute la nuit, les températures le permettant.
Par ailleurs, il peut être très compliqué de trouver une place de parking à proximité tout particulièrement le week-end et en été

2026-09-07 • via Nuitee
A
Anne-Laure • family_with_children • fr
9
2026-09-07 • via Nuitee
R
Rudolf • couple • nl
8
2026-09-06 • via Nuitee
J
JBingo • family_with_children • gb
9
2026-09-06 • via Nuitee
R
Renaud • couple • fr
7
2026-09-05 • via Nuitee
M
Marco • couple • it
7
Buona struttura
Pros:

Posizione tranquilla e vicina al centro città

Cons:

Dovrebbero migliorare la pulizia

2026-09-03 • via Nuitee
F
Fan • couple • gb
7
Pros:

Good location and free parking nearby

Cons:

The room is not soundproof. The restaurant food was expensive and not wonderful.

2026-09-03 • via Nuitee
C
Claudine • solo_traveller • fr
8
2026-09-01 • via Nuitee
C
Claudine • solo_traveller • fr
7
2026-08-31 • via Nuitee
F
Franco ambrogio • couple • it
8
Gradevole
Pros:

Tutto bene

2026-08-29 • via Nuitee
P
patrick • solo_traveller • fr
7
Moyen à assez bien sans plus
Cons:

Salle de bain trop petite
Réseau internet faible

2026-08-26 • via Nuitee
S
Sekou • solo_traveller • de
7
Angenehm 😊
Pros:

Bis zum letzten Tag war alles in Ordnung, der letzte Tag wollte ich etwas länger schlafen, aber leider fanden auf dem Hotelgelände Bauarbeiten statt, die mich früher als erwartet weckten.

2026-08-26 • via Nuitee
M
marco22 • solo_traveller • fr
2
Quelle déception !
Pros:

Bon accueil

Cons:

Chambre soit disant de 21 m2 qui devait en faire à peine 15
Chambre vétuste
Literie très moyenne , réveil en ayant mal partout
Douche et WC pas au niveau avec un débit d'eau catastrophique

2026-08-24 • via Nuitee
J
Jeremie • solo_traveller • ca
10
2026-08-21 • via Nuitee
M
Marine • solo_traveller • fr
8
Hôtel confortable a côté de la gare RER de saint germain.
Pros:

Une grande chambre bien équipée. Propre, lumineuse. Une literie confortable.

Cons:

L hôtel n est pas situé dans l hyper centre de saint germain. Donc peu de restaurant directement à côté de l' hôtel. Mais il reste très facile d accès.
La vue de l hôtel n est pas intéressante mais ils n y a pas de vis a vis.
La décoration de la chambre sur le thème de la défense est peut être un peu datée.

2026-08-20 • via Nuitee