Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Some noise issues
AC not working well

Categories

Cleanliness
9.35
Rooms were comfortable, clean, and beautifully maintained.
Service
9.99
Staff were incredibly friendly, accommodating, and attentive.
Location
9.56
Great location, right by the lake and close to shopping areas and food.
Room Quality
9.31
The Queen Suite was incredible; however, some noise issues were reported.
Amenities
9.64
Facilities such as the gym and rooftop bar received favorable mentions.
Value for Money
9.3
Overall good value considering service and amenities.
Food and Beverage
9.05
Breakfast was plentiful and well-received despite some minor issues with AC.
Overall Experience
9.82
A wonderful stay with great staff, highly recommend!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:27

Property Description

Luxurious Accommodation

Shining Central Hotel & Spa in Hanoi offers 4-star air-conditioned rooms with modern amenities including a fitness center, free WiFi, and a terrace. Each room is equipped with a flat-screen TV, private bathroom, and safety deposit box. Some rooms even feature balconies and city views, providing guests with a comfortable and enjoyable stay.

Delightful Dining Options

Guests can start their day with a delicious breakfast buffet offering continental and Asian choices. The hotel also has a bar where visitors can unwind and enjoy a refreshing drink after a day of exploring the city.

Convenient Services and Nearby Attractions

With services like room service, a 24-hour front desk, and currency exchange, guests' needs are well taken care of. The hotel's proximity to popular attractions like the Thang Long Water Puppet Theater and Hoan Kiem Lake makes it an ideal choice for travelers looking to explore Hanoi.

Book your stay at Shining Central Hotel & Spa for a memorable and relaxing experience in Hanoi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for VND 400,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs VND 200000 per day.

Location

Guest Reviews

9.5
Based on 3499 reviews
Cleanliness: 9.35
Service: 9.99
Location: 9.56
Room Quality: 9.31
Amenities: 9.64
Value for Money: 9.3
Food and Beverage: 9.05
Overall Experience: 9.82
Y
YIAN couple tw
10
Comfortable and convenient stay
Pros:

Our room was very spacious, clean, and comfortable. There is a supermarket nearby as well as several massage shops, so the overall convenience is excellent.

We were also impressed by the laundry service. We handed in our clothes around 11:30 PM, and they were ready by the time we had breakfast the next morning, which was very efficient.

Special thanks to Zoey, Ha, Thuong, Van, Dan, Tuyen, Hoa, Be, Kieu, and Tram for their friendly and helpful service throughout our stay.

Cons:

The elevator is a little small, and some breakfast items did not have labels, so it was sometimes difficult to know exactly what the dishes were. However, these were only minor issues and did not significantly affect our overall experience.

2026-05-30 via Nuitee
N
Nanika couple gb
10
Wonderful hotel and location!
Pros:

Really great location and the staff were absolutely wonderful- Grace did a great job checking us in and letting us know the good spots around Hanoi

Cons:

Nothing

2026-05-30 via Nuitee
B
Boris couple de
10
Pros:

Sehr gute Lage.
Frühstück ist ok.
Das gesamte Personal ist sehr lieb und zuvorkommend.

2026-05-30 via Nuitee
R
Rosalind couple au
10
Beautiful accommodation in the heart of Hanoi Old Quarter.
Pros:

The room was fantastic. The breakfast had a lot of options, as a vegetarian, I had a lot of choice. Shining Central is walking distance to everything we wanted to walk to in the Old Quarter, a really great position. The staff were so welcoming, friendly and helpful. The Spa was luxurious.

Cons:

There could have noon moisturiser/ body lotion in the bathroom.

2026-05-30 via Nuitee
E
Elliot solo_traveller gb
10
Pros:

Very nice place to stay. Lots of great things and staff were great.

Cons:

Only small problem is the air con turns off when you leave the room then takes a long time to cool down again when you return. Everything else was great

2026-05-30 via Nuitee
H
Hussain solo_traveller gb
10
Pros:

Attentive and friendly staff who took care of the entire stay for me.

2026-05-30 via Nuitee
A
Amy solo_traveller gb
10
Dave location, fab hotel
Pros:

Extremely friendly welcome with staff on hand to help whenever needed. Pool is a nice addition and the rooftop bar has good views. Really well located for the old quarter

Cons:

I can't think of anything

2026-05-30 via Nuitee
J
Jose Fernando couple de
10
Pros:

Friendly staff

2026-05-29 via Nuitee
T
Tania family_with_children gb
10
2026-05-29 via Nuitee
M
Mounir solo_traveller ae
9
Pros:

Hannah was very kind and gave me some excellent advice for my stay in Hanoi.

I’d like to thank her and hope she gets what she wants.

2026-05-29 via Nuitee
J
Julie couple au
10
Absolutely brilliant hotel. Not one complaint
Pros:

We loved absolutely everything. The staff went beyond our expectations. They were friendly, polite, happy. Their service was exceptional. Location was great especially for public transport.
We would definitely recommend this hotel. We are going back at the end of our holiday.

Cons:

N/A

2026-05-29 via Nuitee
D
DAVID solo_traveller au
10
Pros:

Friendly service and an excellent Hotel.

Cons:

Nothing comes to mind.

2026-05-29 via Nuitee
J
Jack couple ie
10
Superb stay, great location and excellent service
Pros:

The service and facilities

Cons:

Nothing to note

2026-05-29 via Nuitee
M
Makarii couple de
8
A little bit expensive
Pros:

Excellent staff and service, good breakfast

Cons:

So small room!

2026-05-29 via Nuitee
I
Ivan0902 solo_traveller hr
10
Pros:

Harry Potter the magic worker helped a lot and the other staff were also great. I liked it all.

2026-05-29 via Nuitee
J
John solo_traveller us
9
Helpful staff that went out of their way to aid a foreign traveller.
Pros:

Great Location...

2026-05-28 via Nuitee
A
Aleksi couple fi
10
Erinomainen hotelli huikealla paikalla.
Pros:

Erinomainen aamupala, loistava sijainti sekä ystävällinen palvelu.

Cons:

Siivous oli välillä hieman huolimatonta, ja esimerkiksi wc-paperia ja suihkugeeliä/shampoota ei täydennetty riittävän usein.

2026-05-28 via Nuitee
T
Timsit solo_traveller il
10
מצוין
Pros:

מיקום
ארוחת בוקר

2026-05-28 via Nuitee
L
Lien couple vn
10
2026-05-28 via Nuitee
O
Oscar solo_traveller it
10
2026-05-28 via Nuitee