Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Some noise issues
AC not working well

Categories

Cleanliness
9.35
Rooms were comfortable, clean, and beautifully maintained.
Service
9.99
Staff were incredibly friendly, accommodating, and attentive.
Location
9.56
Great location, right by the lake and close to shopping areas and food.
Room Quality
9.31
The Queen Suite was incredible; however, some noise issues were reported.
Amenities
9.64
Facilities such as the gym and rooftop bar received favorable mentions.
Value for Money
9.3
Overall good value considering service and amenities.
Food and Beverage
9.05
Breakfast was plentiful and well-received despite some minor issues with AC.
Overall Experience
9.82
A wonderful stay with great staff, highly recommend!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:27

Property Description

Luxurious Accommodation

Shining Central Hotel & Spa in Hanoi offers 4-star air-conditioned rooms with modern amenities including a fitness center, free WiFi, and a terrace. Each room is equipped with a flat-screen TV, private bathroom, and safety deposit box. Some rooms even feature balconies and city views, providing guests with a comfortable and enjoyable stay.

Delightful Dining Options

Guests can start their day with a delicious breakfast buffet offering continental and Asian choices. The hotel also has a bar where visitors can unwind and enjoy a refreshing drink after a day of exploring the city.

Convenient Services and Nearby Attractions

With services like room service, a 24-hour front desk, and currency exchange, guests' needs are well taken care of. The hotel's proximity to popular attractions like the Thang Long Water Puppet Theater and Hoan Kiem Lake makes it an ideal choice for travelers looking to explore Hanoi.

Book your stay at Shining Central Hotel & Spa for a memorable and relaxing experience in Hanoi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for VND 400,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs VND 200000 per day.

Location

Guest Reviews

9.5
Based on 3835 reviews
Cleanliness: 9.35
Service: 9.99
Location: 9.56
Room Quality: 9.31
Amenities: 9.64
Value for Money: 9.3
Food and Beverage: 9.05
Overall Experience: 9.82
A
Alison • solo_traveller • au
10
Pros:

Outstanding service. Very welcoming and attentive. We really appreciated the drinks and snacks after a long flight. It was great being able to safely store our luggage after we checked out, and have the opportunity for a shower before our next flight. The hotel organised cars to and from the airport which worked very smoothly. The room had comfortable beds, a good shower and good aircon. Thanks very much to the staff at Shining Central.

Cons:

Nothing.

2026-07-25 • via Nuitee
T
Tom • family_with_children • nl
10
Pros:

Super friendly staff. Perfectly located in the old quarter. Fresh flowers all over the place.

2026-07-25 • via Nuitee
T
Tracey • couple • au
10
2026-07-25 • via Nuitee
عبدالله • solo_traveller • sa
8
Pros:

الموظفون كأنو طيبون ومتعاونون

Cons:

الغرف صغيرة

2026-07-24 • via Nuitee
A
Andrew • solo_traveller • au
10
Pros:

All things

Cons:

Nothing

2026-07-24 • via Nuitee
M
Michael • solo_traveller • de
10
2026-07-24 • via Nuitee
J
John • family_with_children • nl
10
Very good and pleasant hotel and staff
Pros:

Very pleasant and relaxing stay in Hanoi. Very good and helpful staff.

Cons:

Nothing

2026-07-23 • via Nuitee
B
Beatriz • family_with_children • es
10
2026-07-22 • via Nuitee
V
Vivian • family_with_children • nl
10
The staff were very sweet and nice and helped us with everything! Gave us a very comfortable stay in the hotel even afte
Pros:

It’s very clean and aesthetic and gives you a comfortable feeling!

Cons:

Can’t find anything to complain about.

2026-07-22 • via Nuitee
N
Nathalie • solo_traveller • ca
10
2026-07-22 • via Nuitee
D
david • solo_traveller • il
10
Pros:

המיקום היה פצצה השירות מעולה Jenעזרה לנו תמיד וליוותה אותנו בכל דבר שהיינו צריכים

2026-07-22 • via Nuitee
S
steven • family_with_children • be
9
Heerlijk verblijf met mooie kamers!
Pros:

Ideaal gelegen aan Old Town Hanoi. Je kan na het uitchecken nog gebruik maken van het zwembad en je omkleden en zelfs nog een douche nemen. Heel vriendelijke staff. Eerlijk.

Cons:

Het zwembad op het dak is kleiner dan het er op de foto’s uitziet maar we hebben er toch van kunnen genieten op het heetst van de dag.

2026-07-21 • via Nuitee
R
Ryšková • couple • cz
5
Pros:

Krásný výhled i servis na rooftopu.

Cons:

Nefunkční klimatizace - nešla regulovat, takže buď člověk přes noc mrznul, nebo umřel horkem. Slabá snídaně. Tenké zdi - šel slyšet rámus z ostatních pokojů.

2026-07-21 • via Nuitee
P
Puski • solo_traveller • ro
10
Fantastic people and locations, will be back for sure
Pros:

I really liked the people and the hospitality, food and cocktails were also great!

2026-07-21 • via Nuitee
A
Alecia • couple • gb
10
Amazing
Pros:

We had an absolutely wonderful stay. Hannah was amazing from start to finish and truly made our experience special. She catered to our every need with such warmth, professionalism, and attention to detail.

She went above and beyond to make my wife's birthday exceptional, adding thoughtful touches that made the celebration unforgettable. Nothing was too much trouble and her outstanding customer service is a real credit to the hotel.

Thank you, Hannah, for making our stay so memorable. We can't wait to return and would highly recommend this hotel to anyone looking for excellent service and genuine hospitality.

2026-07-20 • via Nuitee
K
ken • couple • sg
10
Hannah is excellent , helping us for the stay.
Pros:

All good

Cons:

All good

2026-07-20 • via Nuitee
M
Marcel • solo_traveller • nl
9
Heerlijk verblijf in Hanoi
Pros:

Heerlijk om na een dag Hanoi in de toproof pool een drankje te doen. Daarnaast is de locatie in de Old Quarter ideaal.

Cons:

Kamers zijn niet overdreven groot en hebben een klein raam. Maar ja, wat moet je op je kamer doen, anders dan slapen.

2026-07-20 • via Nuitee
S
Soohyun • solo_traveller • kr
10
Pros:

Evrything is good

2026-07-20 • via Nuitee
S
Sandra • solo_traveller • au
9
2026-07-19 • via Nuitee
L
Lene • family_with_children • no
8
2026-07-19 • via Nuitee