Rising Sun Hotel by Greene King Inns

Hotels
Greene King's Pubs & Hotels
7.9 (1924 reviews)
Cleeve Hill , Cheltenham , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Need for room updates
Cleanliness issues

Categories

Cleanliness
7.11
Several reviews mention issues like dusty rooms and creaky floors.
Service
8.58
Consistently noted as friendly and accommodating by multiple reviews.
Location
8.62
Positive feedback regarding the ideal location for racing and beautiful views.
Room Quality
7.07
Rooms described as needing some TLC and having comfort issues.
Amenities
8.1
Generally good amenities mentioned, but some dated aspects noted.
Value for Money
7.06
Mixed feelings about the price with some finding it not worth it for the room quality.
Food and Beverage
8.61
Praise for the quality of breakfast and overall dining experience.
Overall Experience
8.08
Overall guest experience is generally positive despite some specific criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 06:16

Property Description

Scenic Views and Free Wi-Fi
Experience breathtaking views of Cheltenham and the Malvern Hills from many of our rooms at The Rising Sun. Stay connected with complimentary Wi-Fi throughout the property.

Seasonal Dining and Refreshing Beverages
Indulge in a culinary journey at our restaurant, bar, and heated garden terrace, offering a blend of seasonal modern and traditional British dishes. Quench your thirst with a selection of real ales, wines, and speciality teas/coffees.

Convenient Location for Exploring
Located near Cheltenham and various Cotswold villages, The Rising Sun is the perfect base for exploring the historic spa town, quaint Winchcombe, and the picturesque surroundings. Book now for an unforgettable stay!

Important information:

Due to its location, the hotel is split level and has a number of stairs.

Please note that full payment is taken at the time of booking.

The maximum amount for the Family Room is 3 guests, including children.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1924 reviews
Cleanliness: 7.11
Service: 8.58
Location: 8.62
Room Quality: 7.07
Amenities: 8.1
Value for Money: 7.06
Food and Beverage: 8.61
Overall Experience: 8.08
N
NIGEL couple gb
8
near for what we wanted, good size carpark , nice room and food was good
Pros:

Nice well persented hotel/pub. Food good, staff efficient and helpful. Parking good.

Cons:

room was hot and noisy

2026-07-18 via Nuitee
P
paul couple gb
10
2026-07-18 via Nuitee
L
Leigh Ann couple gb
8
Pros:

Great view, clean and good location.

2026-07-16 via Nuitee
C
Cathleen family_with_children us
9
Pros:

Great breakfast!

2026-07-14 via Nuitee
A
Adam solo_traveller gb
4
Fills the gap between "affordable" and "utterly bonkers" in the increasingly rarified Cotswolds
Pros:

Lovely receptionist and generally very friendly staff.
Excellent breakfast.
Comfortable bed.
In general, the hotel needs a facelift but it does have character and the beer garden at the front has the most spectacular view across the valley to The Malverns and the Welsh Mountains. Despite being 100% occupied, it didn't feel like it. Seems to have tempered slapping on £'s to cover "Cotswold Inflation" which is rare.

Cons:

I know it's been hot recently but...reception was like walking into a furnace (no opening windows and no blinds and no aircon) curtains in bedrooms not sufficient to keep the heat out or even the light. No aircon but a fan did help a little.
I have had better value for money but, The Rising Sun is considerably better value than a Cotswold branded shepherds hut in a field that I saw marketed at £290 a night.

2026-07-14 via Nuitee
P
Peter Geoffry solo_traveller gb
9
Excellent
Pros:

Very good not quite a full English as one would expect but plenty of choice

Cons:

Tea and coffee in the bedroom not stocked up daily

2026-07-13 via Nuitee
C
Carolyn extended_group us
6
We were walking the Cotswold Way and this was a perfectly fine place to stay. We were comfortable.
Pros:

The breakfast room was pleasant but a little hard to find. The food was great and the view also beautiful.

Cons:

Decor is dated.

2026-07-13 via Nuitee
M
Michael couple pt
7
2026-07-13 via Nuitee
B
Barnett solo_traveller us
5
Pros:

Nice hotel location with a good view from the room. Spacious bathroom.

Cons:

They should really change the shower curtains between each guest. The shower curtains are the disposable type, but it is clear they have been used many times because mine was discolored and molding at the bottom. I also found someone else’s hair in the shower when I arrived. Slow service at the restaurant, and they sometimes forget parts of people’s order or to put the order in at all.

2026-07-13 via Nuitee
A
andrew couple gb
8
Older building but spotlessly clean. Plenty of parking. Friendly staff & a lovely restaurant on site
Pros:

Warm efficient welcome. Supplied a fan. Big towels. Plenty of parking.

Cons:

Noisy extractor fans from the kitchen but they did go off at 9.30

2026-07-13 via Nuitee
E
Evans family_with_children gb
8
Great location and lovely views
Pros:

Amazing views and perfectly located. Staff were brilliant and very friendly.

Cons:

We were there in extreme heat and fans not really enough to keep rooms cool particularly with young children.

2026-07-13 via Nuitee
G
George Martin solo_traveller gb
8
Ideal for a couple of nights
Pros:

Great location for the racecourse and Cleeve Hill. Big car park. Super views. Comfy bed, great food.

Cons:

Quite a few steps and stairs to our room, not ideal for disabled guests. Small room but ok.

2026-07-12 via Nuitee
R
Robert solo_traveller gb
3
Underwhelming and disappointing given its huge potential
Pros:

Beautiful location, externally nice building, internally could be really nice.

Cons:

In desperate need of ownership who care and management to inspire the staff. Its seriously in need of a cosmetic uplift, and to have enough staff to man ot properly. There was no ine on reception at check in as they were helping out in the bar restuarant area, although these areas were quiet. The staff while courteous all seemed to have a malaise about their duties (lack of inspirational leadership). On check out there was no one at the desk again and no answer on the reception phone despite a sign saying press zero for assistance. While clean the room decor was very dated, the bedding uncomfortable and surprising how much noise transfer was possible from neighbouring room which provided disturbance when the guests next door returned late and awoke early.

This hotel could be a lovely place to stay with a little effort and investment from the ownership and if it had management focused on customer service and team leadership.

2026-07-12 via Nuitee
R
Rebecca solo_traveller gb
10
Well deserved rest after an ardious 4 hour drive. Slept well
Pros:

Helpful staff, clean and fantastic views

Cons:

Nothing. Was great

2026-07-12 via Nuitee
A
Alexandra solo_traveller de
8
Pros:

Landschaft, Garten mit Blick auf Sonnenuntergang, Essen

Cons:

laute Lüftung vorm Fenster

2026-07-09 via Nuitee
M
Melissa couple us
8
Lovely location in the Cotswolds
Pros:

Beautiful location, with lots of trails nearby.

Cons:

The food was good but the service in the restaurant very slow. Our room was tiny with no view.

2026-07-07 via Nuitee
M
Michelle solo_traveller gb
7
Ok
Pros:

Location and views

Cons:

All a bit tired and shabby

2026-07-06 via Nuitee
A
Aaron family_with_children au
5
2026-07-06 via Nuitee
T
Tokpia solo_traveller gb
7
2026-07-06 via Nuitee
C
chris solo_traveller gb
10
2026-07-05 via Nuitee