ITC Gardenia, a Luxury Collection Hotel, Bengaluru

Hotels
•
Luxury Collection
No.1, Residency Road , Bangalore , in

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Great location and amenities
Cons:
Food quality issues
Crowding at the coffee shop during peak hours

Categories

Cleanliness
10
Rooms were described as clean, comfortable, and well maintained.
Service
10
Staff were consistently praised for being friendly and helpful.
Location
10
Centrally located with everything within a distance of 10-15 minutes.
Room Quality
10
Rooms described as spacious with good amenities.
Amenities
10
Large and beautiful swimming pool; modern amenities mentioned.
Value for Money
9.65
Some complaints about food pricing but overall recommended.
Food and Beverage
7.15
One review indicated extremely poor food quality, affecting the overall rating.
Overall Experience
10
Many guests reported a pleasant and memorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:37

Property Description

Luxurious Accommodation
The 292 elegantly furnished rooms at ITC Gardenia offer a blend of comfort and sophistication, equipped with modern amenities to ensure a lavish stay. From a cozy seating area to en suite bathrooms with complimentary toiletries, the rooms cater to every guest's needs.

Dining Extravaganza
Indulge in a culinary journey at the hotel's 6 diverse restaurants, serving a wide range of delectable cuisines including traditional Indian, International, Italian, and Japanese dishes. Complete your dining experience at the Highland Nectar Bar, offering a premium selection of wines and spirits.

Relaxation and Convenience
Unwind and rejuvenate at the spa and sauna facilities, or take advantage of the 24-hour room service and travel assistance provided by the attentive staff. With an operable helipad and a refreshing outdoor pool, ITC Gardenia ensures a luxurious and convenient stay for every guest.

To experience unparalleled luxury and exceptional service, book your stay at ITC Gardenia now.

Important information:

Early check-in is available for a fee (subject to availability, amount varies)|Late check-out is available for a fee (subject to availability, amount varies).

ITC Hotels’ Responsible Luxury journey started at ITC Gardenia in 2009 when it was conferred the highest rating for green buildings in the world - the LEED India Platinum Rating. This recognition made it Asia’s first platinum rated hotel and is yet another manifestation of ITC's leadership in Sustainability Practices.
ITC Gardenia, Bengaluru has been accredited the LEED Zero Carbon Certification by the USGBC (United States Green Building Council), making it the third hotel in the world to achieve this recognition.
LEED Zero encourages a holistic approach for buildings and places, which will contribute to a regenerative future and demonstrates a deep commitment to implementing building and design strategies that assure an enhanced quality of life.
In our quest for continuous improvement and to keep the hotel contemporary, the hotel lobby will be undergoing refurbishment. Our existing hotel reception will continue with the operations for a seamless experience.

When booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BLR

Location

Property Video

Guest Reviews

Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.65
Food and Beverage: 7.15
Overall Experience: 10
F
fahad • couple • ae
9
Pros:

فندق ممتاز وجميل

2026-08-22 • via Nuitee
A
Alwyn • family_with_children • kw
10
Exceptional experience
Pros:

Everything

Cons:

Nothing

2026-08-22 • via Nuitee
V
Vijaya • extended_group • in
6
Not upto mark
Pros:

Location

Cons:

Shabby n lumpy old mattress
Clumsy breakfast service

2026-08-18 • via Nuitee
J
Jane • solo_traveller • gb
10
2026-08-18 • via Nuitee
S
Siddharth • solo_traveller • in
9
2026-08-17 • via Nuitee
R
Radhakrishna Ananda Pavan Kumar • solo_traveller • id
10
2026-08-15 • via Nuitee
H
Helena • family_with_children • il
9
Wonderful hotel in the heart of Banfalore
Pros:

A beautiful hotel, very unique open lobby, spacious rooms, hospitable crew ready and willing to assist, very nice room and bathroom design.

2026-08-15 • via Nuitee
R
Ravi Saxena 1969 • extended_group • in
2
No twin beds as committed. TV DIDN'T WORK AT ALL !! No process to make it up to the customer.
Cons:

I had booked a premium, balcony facing room and requested for TWIN BED as my daughter was traveling with me too. The hotel rep called 3 times and checked when I would check-oin. I said it would be POST DINNER and the room must be ready with TWIN BEDS. When we checked in at about 1130 pm, tired and exhausted, we were told the room is not TWIN BED, but if we were to wait, they could organise in 30 min. That was very dispiriting and we refused to avoid further delays. When we settled down after changing, it was post midnight. I switched on the TV and NO CHANNEL WOULD WORK. I wanted to just unwind with the daily news and some music. There was apparently a problem with set-top-box. It was too late to call for an engineer of course, and we were already in night clothes. I however reported the matter in the morning, with pics of the TV screen. As expected, the front office staff apologised - but my question to them was - YOU SPOILT MY ENTIRE EXPERIENCE IN A ROOM COSTING UPWARDS OF 20,000 FOR THE NIGHT. How are you going to compensate the customer beyond just saying sorry ? If a product doesn't work, we expect service and replacement. In this case the product didn't work on 2 counts. Doesn't ITC have a policy that in such cases even a small gesture could be made - a small box of 4 chocolates from the in-house shop - just to express a genuine apology - instead of making the front office staff parrot SORRY SORRY ? Very shocking indeed.

2026-08-12 • via Nuitee
P
Priyadarshan • couple • in
10
Excellent stay in Bengaluru
Pros:

Everything

Cons:

Nothing

2026-08-10 • via Nuitee
A
Arun • couple • sg
9
2026-08-08 • via Nuitee
A
Alwyn • family_with_children • kw
10
2026-08-06 • via Nuitee
A
Alwyn • family_with_children • kw
10
All ok.
Pros:

All good. Food.

Cons:

Some items in the room.

2026-08-06 • via Nuitee
S
Shruthi • couple • ca
7
Pros:

Property was good. The staff there were really courteous & helpful.

Cons:

Although the properties surely needs some fixing as it’s really old & paint has been chipping around most of the places. Plus saw lil mold in the bathroom.

2026-08-04 • via Nuitee
N
Nahdha • family_with_children • ae
10
2026-08-04 • via Nuitee
M
Mohammad Tareequddin • couple • in
5
Overall a good stay with excellent service but the suite furnishings fell well below expectations.
Cons:

Overall, my stay was good, and I didn't face any major issues. In fact, I even upgraded my room. As a Marriott Bonvoy member, I was hoping for a little additional benefit or discount on the upgrade but unfortunately that wasn't available. The Duty Manager just gave me INR1,500 discount per night.

My only concern is with the condition of the suite's furniture and bedding. The living room couch is in very poor condition. The cushions have completely lost their support and firmness, making it feel more like sitting on a bean bag than on a premium sofa. For a suite category, I expected a much better seating experience.

The mattress was another major concern. It appears to have lost its support, possibly due to worn-out springs or general wear and tear. Unfortunately, it caused me significant back discomfort during my stay and I found it quite uncomfortable to sleep on.

Other than these 2 issues, everything else including the cleanliness, housekeeping, washroom and overall service was excellent. I would simply recommend replacing or refurbishing the couch cushions and mattress to bring the suite up to the standard expected of a Marriott property. I believe addressing these 2 issues would significantly enhance the guest experience.

2026-08-03 • via Nuitee
H
Hafþór • couple • is
8
2026-08-03 • via Nuitee
M
Mohith • solo_traveller • in
10
2026-07-25 • via Nuitee
D
Dori • solo_traveller • il
9
2026-07-22 • via Nuitee
R
Rajeev • solo_traveller • au
9
Grand and unique place to have good food and experience.
Pros:

Early morning reception staff were helpful and accommodating.

Cons:

Staff could be more responsive on phone or with requests. Could say thank you, yes or not possible and bye during conversations.

2026-07-18 • via Nuitee
M
Manavender • solo_traveller • in
9
2026-07-14 • via Nuitee