Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Newly renovated, modern rooms
Spacious rooms with good bathtub and lighting
Friendly and helpful staff (many mentions)
Convenient location near Waterfront
Good pool and overall facilities
Some praised ala carte dishes and specialty drinks
Cons:
Noise and disruption from ongoing renovation works
Breakfast buffet seen as poor value for money
Hot tap/shower issues (no cold water reported)
Intermittent electricity/sensor problems during stays
Occasional housekeeping lapses (not well vacuumed)
Room service or certain services sometimes did not work

Categories

Cleanliness
7.6
Generally reported as clean and cozy in several reviews, with positive notes about room spacing and bathroom cleanliness; isolated complaints about rooms not being well vacuumed.
Service
8
Staff frequently described as friendly and helpful across stays; some service lapses noted (room service not working, slower responses to renovation complaints and maintenance visits).
Location
8.5
Multiple mentions of convenient location (walking distance to the Waterfront) and a generally positive location sentiment.
Room Quality
8.2
Many reviewers praised the newly renovated, spacious and well-designed rooms (good bathtub, versatile lighting, drinkable tap water); negatives include renovation noise and intermittent hot-only shower issues and occasional electrical sensor faults.
Amenities
8
Pool and general facilities received positive mentions (pool enjoyed by families, pleasant mini-bar environment/live band); overall amenities seen as a strength.
Value for Money
6
Several guests explicitly noted poor value for money, particularly criticizing the breakfast price and overall worth of the breakfast buffet.
Food and Beverage
7
Mixed feedback: some ala carte items and specialty drinks praised (nasi goreng, sandwiches, gula apong latte), while breakfast buffet and some pastries were criticized as subpar or overpriced.
Overall Experience
8.3
Overall stays described positively with many 'excellent' and 'exceeded expectations' comments and appreciation for renovations; however, renovation noise and some maintenance/service issues tempered a few experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Luxurious Dining Options
Indulge in a variety of culinary experiences at Pullman Kuching's 5 dining venues, offering flavors from around the world.

Relaxing Leisure Facilities
Unwind by the outdoor pool, pamper yourself at the spa, or stay fit with complimentary access to the gym and fitness classes.

Convenient Location and Services
Situated atop Hills Shopping Mall, our hotel is just a short walk from Kuching Waterfront. Enjoy free WiFi, area shuttle service, and 24/7 assistance for a hassle-free stay.

Book your stay at Pullman Kuching now for a truly unforgettable experience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Hotel is currently undergoing renovations, with work expected to continue until 30 September 2026 (subject to change).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KCH

Location

Guest Reviews

7.7
Based on 2164 reviews
Cleanliness: 7.6
Service: 8
Location: 8.5
Room Quality: 8.2
Amenities: 8
Value for Money: 6
Food and Beverage: 7
Overall Experience: 8.3
B
Bartomeu • solo_traveller • es
10
Excellent
Pros:

Todo bien

2026-10-28 • via Nuitee
沴涵 • couple • tw
8
2026-10-16 • via Nuitee
B
Bo • couple • cn
1
2026-09-18 • via Nuitee
F
Faruk • extended_group • ba
10
2026-09-17 • via Nuitee
A
AIDA AMINAH • solo_traveller • my
10
My stay exceeded all expectations.
Pros:

The room was spacious, comfortable, and thoughtfully designed. I loved the drinkable tap water and the versatile lighting, which made it easy to switch between work, reading, relaxation, and sleep. The bathroom was clean and spacious, with an excellent bathtub, shower, and reliable plumbing. Overall, a beautifully designed room that made for a very comfortable stay.

Cons:

The only downside was the construction noise, which continued after 5:00 pm. I understand that the hotel is undergoing upgrading works, but it was still somewhat disruptive and affected the overall comfort of the stay.

2026-09-11 • via Nuitee
N
Nasirah • couple • my
10
2026-09-09 • via Nuitee
N
Nasirah • extended_group • my
10
2026-09-09 • via Nuitee
V
Valerie Thiam • solo_traveller • my
9
Pros:

Love everything. Love the new upgrade

2026-08-23 • via Nuitee
A
Ahmad Yasir • family_with_children • bn
8
The newly renovated hotel has a fresh and modern look, which is a definite improvement. However, I am concerned about th
Pros:

Its newly renovated. It is now more vibrant.

Cons:

The ongoing renovation causing the noise. I complained and was expecting them to offer me to change room. But instead they waited for me to ask.

2026-08-11 • via Nuitee
N
nur emmy fizreena • solo_traveller • my
10
2026-08-09 • via Nuitee
D
Daniel Jen Yi • solo_traveller • my
8
2026-08-07 • via Nuitee
A
Aris • couple • my
7
2026-08-07 • via Nuitee
S
Shota • solo_traveller • jp
4
2026-08-05 • via Nuitee
J
Jasmeen • couple • my
8
2026-07-25 • via Nuitee
N
Nor • couple • my
9
Awesome
Pros:

The space

Cons:

None

2026-07-18 • via Nuitee
M
Marcelo • solo_traveller • us
8
Was wait more from the services and staff
Pros:

The room

Cons:

The room service did not work

2026-07-14 • via Nuitee
P
Priscilla • family_with_children • my
8
Downside: noise from the reno works. Room was not well vacuumed.
Pros:

Awesome and fantastic! Portion was good!

Cons:

Some pastries were hard.

2026-07-09 • via Nuitee
R
Rosni • couple • my
10
2026-07-04 • via Nuitee
C
Christopher • extended_group • sg
8
Still up to the good standards expected from Pullman
Pros:

I've been staying at Pullman Kuching for many business trips over the years. My choice hotel when in staying Kuching. Recent renovations have been a nice improvement.

2026-07-02 • via Nuitee
N
NURUL AIN • couple • my
6
I have stayed in this hotel 4 times since I have been to Sarawak. But this stay was not the best one. It could have been
Pros:

Clean & cozy. Swimming pool was good. My daughter loved it. The staff were great

Cons:

Shower - water was hot throughout. No cold water. Adjusted the tap but not working. Been showering with hot water, everytime. Including the bath tub & sink.

Sudden trip of the electricity since the first day. Maintenance came and was told that sensor issue. It was reset but problem recurred. The thing happened until our last day but less frequent.

Food - Breakfast buffet; not worth the price. Food was decent but can be better. The ala carte food were nice - nasi goreng borneo & triple decker sandwich were delicious. Gula apong latte was good.

2026-06-28 • via Nuitee