Grand Eska Hotel & Suites Batam

Hotels
7.8 (638 reviews)
Jl.Prambanan No.1 Jodoh , Nagoya , id

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Free
Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Comfortable stay
Cons:
Cleanliness issues
Room quality concerns
Value for money discrepancies

Categories

Cleanliness
6.44
Several comments about dusty rooms and worn-out bathrooms indicate cleanliness issues.
Service
8.91
Staff were mentioned as excellent and helpful in multiple reviews.
Location
8.95
Many reviews highlighted the great location of the hotel.
Room Quality
7.4
Some rooms were described as small and dated, affecting the quality perception.
Amenities
7.93
Amenities like the swimming pool and breakfast were positively noted, though some areas need improvement.
Value for Money
6.89
Reviews indicated that prices might not match the quality of stay, especially in relation to room size.
Food and Beverage
7.44
Some food items were described as salty and oily, with calls for more variety in the breakfast menu.
Overall Experience
8.41
Mixed reviews, but overall experience was rated positively by a good number of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:12

Property Description

Generous Living Space and Prime Location
Grand Eska Hotel & Suites Batam offers spacious accommodation near the business district, just a short drive from the airport and ferry terminal.

Luxurious Amenities
Each guestroom features individually controlled air conditioning, cable TV, and deluxe bath amenities for a comfortable stay.

Fitness and Dining Options
Enjoy the well-equipped fitness center, swimming pool, and relaxing massages. Indulge in Indonesian and continental cuisine at Swiss Café or unwind with drinks at the Lobby Lounge or Island Pool Bar.

Book your stay at Grand Eska Hotel & Suites Batam to experience luxury and convenience in Batam.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 638 reviews
Cleanliness: 6.44
Service: 8.91
Location: 8.95
Room Quality: 7.4
Amenities: 7.93
Value for Money: 6.89
Food and Beverage: 7.44
Overall Experience: 8.41
R
Roslina • solo_traveller • sg
8
2026-06-20 • via Nuitee
M
MOHD HARIZAD • solo_traveller • my
5
2026-06-19 • via Nuitee
R
Redzuan • solo_traveller • sg
4
Pros:

Nil

Cons:

Nil

2026-06-18 • via Nuitee
A
Amirul Amri Andrew • solo_traveller • my
9
Pros:

The excellenctdecor is very welcoming,, feels like you are in an art museum.

Cons:

Basic tv channels are provided so staying in the room will be boring. Can't connect to Netflix and other VOD or OTP platforms

2026-06-14 • via Nuitee
B
Bernard • solo_traveller • us
10
Very friendly and professional staff. I would give the hold experience and A+.
Pros:

I was told there would be breakfast in the morning, but slept through breakfast. I was on a business trip so I really didn't have time for anything else. Nonetheless, you Hotel was everything I expected. Keep up the good work.

2026-06-13 • via Nuitee
R
Rafida • solo_traveller • sg
8
2026-06-12 • via Nuitee
I
Ibrahim • family_with_children • sg
7
Everything was ok
Pros:

Friendly staff

Cons:

Small shower space and small clothes hanger

2026-06-11 • via Nuitee
S
Sarah Exotica • solo_traveller • sg
6
Lack of amenities & small room.
Pros:

The location that it is near to HarbourBay Ferry & the friendly & helpful bellboy & receptionist.

Cons:

The room size not as expected.Too small & no closet to keep yr clothes.Too many flaws.No 24hrs shop if u want to buy a late night snack.So remember to buy outside b4 u head bck.The lobby area to the hotel lift is quite eerie.Dont bother booking the room wit balcony cos theres alot of lizards at night crawling all over the wall.In short,would not book again.

2026-06-09 • via Nuitee
A
Afnaz • couple • my
10
2026-06-07 • via Nuitee
S
Seri • extended_group • sg
6
2026-06-07 • via Nuitee
S
Sheng Yong • couple • sg
7
Cons:

The pillows are too big for neck and uncomfortable. All 4 provided in was not meant for a comfortable rest. The room always have loud bang sound in the middle of the night. I would suggest they look into this. Otherwise I’m ok with the stay.

2026-06-06 • via Nuitee
P
peggy • solo_traveller • my
10
Pros:

Comfortable room, clean, staff is nice

Cons:

No

2026-06-04 • via Nuitee
N
Ng • solo_traveller • sg
5
Pros:

Good location

Cons:

We stayed in the old wing of the hotel which was quite run down. There were gaps between the room door and the door frame because it was old and not maintained.

2026-06-04 • via Nuitee
S
Sharifah Fara • solo_traveller • my
8
2 night & 2 rooms
Pros:

The building is beautiful, with lovely landscaping and greenery that create a cozy, comfortable, and relaxing atmosphere. From the receptionists to the restaurant staff and housekeeping team, everyone was friendly, polite, and helpful throughout our stay.

The breakfast was delicious, with a good variety of food options. The dining area was clean, comfortable, and pleasant, making it a great place to enjoy the morning meal.

Overall, we had a wonderful stay and would definitely love to come back again in the future. 😊✨

Cons:

For the breakfast section, we were a bit disappointed with the egg station. We had to wait in line for about 30 minutes just for the eggs. Even placing an order took a long time before we received them. When we ordered boiled eggs, they were not properly cooked and were still slightly runny. We specifically ordered boiled eggs, not half-boiled eggs, so this was not what we expected.

For the room, getting an iron was quite difficult. We had to request it two or three times before finally receiving one. The sink in Room 207 was leaking, causing water to continuously drip onto the floor. In Room 208, there was quite a bit of mold on the bathroom ceiling.

The location is okay, but it is not within walking distance of shops or other amenities. You need a car to get around, as it is not very accessible on foot.

2026-06-01 • via Nuitee
A
Aaina • solo_traveller • my
10
Pros:

Room - clean, smell good, comfort
Staff - friendly, good services
Breakfast - nice and comfort food
Location - strategic, near to our favorite restaurant

2026-05-31 • via Nuitee
N
Nur Liyana Farhani • family_with_children • my
9
2026-05-30 • via Nuitee
A
AhfattZura • solo_traveller • sg
9
2026-05-30 • via Nuitee
M
MOHD SULAIMAN • extended_group • my
10
Pasti saya akan ke sini lagi..
Pros:

Bersih,staff peramah,lokasi pun senang nk ke mana2..

2026-05-30 • via Nuitee
H
Humaira • couple • my
7
Pros:

-the room was okay , everything in a good condition
-toilet functional well
-room really comfy, bed is good
-breakfast was okay
-gym was good (full equipment)
- the vibes OK

Cons:

-the swimming pool really need an improvement
1. the water is dirty( bugs,dry leaves)
2. the floor very slippery & mossy

-the lift at the corner smell musty

2026-05-29 • via Nuitee
R
Raj • solo_traveller • sg
7
2026-05-29 • via Nuitee