Grand Eska Hotel & Suites Batam

Hotels
7.8 (619 reviews)
Jl.Prambanan No.1 Jodoh , Nagoya , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Comfortable stay
Cons:
Cleanliness issues
Room quality concerns
Value for money discrepancies

Categories

Cleanliness
6.44
Several comments about dusty rooms and worn-out bathrooms indicate cleanliness issues.
Service
8.91
Staff were mentioned as excellent and helpful in multiple reviews.
Location
8.95
Many reviews highlighted the great location of the hotel.
Room Quality
7.4
Some rooms were described as small and dated, affecting the quality perception.
Amenities
7.93
Amenities like the swimming pool and breakfast were positively noted, though some areas need improvement.
Value for Money
6.89
Reviews indicated that prices might not match the quality of stay, especially in relation to room size.
Food and Beverage
7.44
Some food items were described as salty and oily, with calls for more variety in the breakfast menu.
Overall Experience
8.41
Mixed reviews, but overall experience was rated positively by a good number of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:12

Property Description

Generous Living Space and Prime Location
Grand Eska Hotel & Suites Batam offers spacious accommodation near the business district, just a short drive from the airport and ferry terminal.

Luxurious Amenities
Each guestroom features individually controlled air conditioning, cable TV, and deluxe bath amenities for a comfortable stay.

Fitness and Dining Options
Enjoy the well-equipped fitness center, swimming pool, and relaxing massages. Indulge in Indonesian and continental cuisine at Swiss Café or unwind with drinks at the Lobby Lounge or Island Pool Bar.

Book your stay at Grand Eska Hotel & Suites Batam to experience luxury and convenience in Batam.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 619 reviews
Cleanliness: 6.44
Service: 8.91
Location: 8.95
Room Quality: 7.4
Amenities: 7.93
Value for Money: 6.89
Food and Beverage: 7.44
Overall Experience: 8.41
M
MOHD SULAIMAN • extended_group • my
10
Pasti saya akan ke sini lagi..
Pros:

Bersih,staff peramah,lokasi pun senang nk ke mana2..

2026-05-30 • via Nuitee
N
Nur Liyana Farhani • family_with_children • my
9
2026-05-30 • via Nuitee
A
AhfattZura • solo_traveller • sg
9
2026-05-30 • via Nuitee
R
Raj • solo_traveller • sg
7
2026-05-29 • via Nuitee
H
Humaira • couple • my
7
Pros:

-the room was okay , everything in a good condition
-toilet functional well
-room really comfy, bed is good
-breakfast was okay
-gym was good (full equipment)
- the vibes OK

Cons:

-the swimming pool really need an improvement
1. the water is dirty( bugs,dry leaves)
2. the floor very slippery & mossy

-the lift at the corner smell musty

2026-05-29 • via Nuitee
M
Marife • couple • sg
5
Staff are good
Pros:

Normal

Cons:

There is no cabinet for clothes room was so small and pool nver change water the toiket too small

2026-05-27 • via Nuitee
E
eddie • solo_traveller • sg
8
Pros:

NA

Cons:

NA

2026-05-26 • via Nuitee
J
Jarlan • couple • se
10
2026-05-26 • via Nuitee
M
Mehmet Sait • couple • tr
3
The staff at the reception were unprofessional and did not handle the situation properly. The duvet
Pros:

location is good to walk to main area and harbour bay , kafe view and pool looks like nice , breakfasts options is amazing.

Cons:

I strongly advise against assuming that paying a high price guarantees quality service. Since I came from a long journey, I agreed to pay an additional 25% early check-in fee just to access the room one hour earlier. However, the blanket smelled unpleasant, and when I removed the sheets to check, I saw that the duvet inside was stained, dirty, and in very poor condition.

When I called the reception and asked for it to be replaced, the first question they asked was whether I had caused the stain myself or if it was already dirty. I found this response extremely disrespectful and unprofessional.

On top of that, water started leaking from the floor throughout the night. We had to use towels to clean the water ourselves. I genuinely do not understand how this can be considered “suite” level service.

2026-05-23 • via Nuitee
S
Syafiq • extended_group • my
10
GM Mr Dendi, forgive me if i spell it wrong. But he come to our table during breakfast and asking updates on us. Really
Pros:

Very near to Harbour Bay ferry terminal

Cons:

Always clean and always there staff 24 hours

2026-05-17 • via Nuitee
S
Syafiq • extended_group • my
10
2026-05-17 • via Nuitee
J
Jarlan • solo_traveller • se
10
Pros:

We enjoyed the facilities and all that comes to it.

2026-05-17 • via Nuitee
L
Lisa • solo_traveller • sg
10
Pros:

Clean and comfortable

2026-05-17 • via Nuitee
P
Pilvathashenee • couple • my
10
Nice stay, clean rooms, friendly staff 👍
Pros:

Had a very pleasant stay here. The room was clean, staff were friendly, and the location was convenient. Breakfast was nice too. Would definitely come again!

2026-05-15 • via Nuitee
S
salmah • couple • sg
7
nice lobby and lounge decor
Pros:

balcony area

Cons:

Room - the hangars for hanging clothes placed right above the pantry area. Breakfast - food served not palatable and drinks was orange syrups instead of juice.

2026-05-15 • via Nuitee
F
Fauzila • couple • sg
3
Average
Pros:

Bed is comfy n big

Cons:

Room run down. Need to do some upgrading. Toilet is small. Hallway is small.

2026-05-11 • via Nuitee
G
Gerson • solo_traveller • fi
10
Pros:

Breakfast was good as well as the room. The staff was really welcoming

Cons:

No towels at the gym. I also found a dead cockroach at the gym

2026-05-10 • via Nuitee
S
Saraa • couple • sg
7
It’s okay for one night.
Pros:

The staff.

Cons:

The sliding door to the balcony needs hard work. It was so hard. There’s kitchenette but no gas, no scissors and knifes. The breakfast selection was as meh.

2026-05-04 • via Nuitee
S
Saraa • couple • sg
7
For one night, it’s ok but not worth the money.
Pros:

The staff.

Cons:

The sliding door to the balcony is so hard to push. It’s a workout every time. There’s kitchenette but no gas, no scissors and knife. No ice cube maker. The food selection for breakfast was meh.

2026-05-04 • via Nuitee
I
Ithnaini • solo_traveller • ca
7
2026-05-03 • via Nuitee