Crown Metropol Melbourne

Hotels
8.6 (9144 reviews)
8 Whiteman Street , Melbourne , au

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Children allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Amenities
Cons:
Cleanliness
Room Quality
Food and Beverage

Categories

Cleanliness
8.51
Some complaints about cleanliness in rooms, but overall satisfactory.
Service
9.08
Customer service was mentioned positively in multiple reviews.
Location
9.32
Consistently praised for good location.
Room Quality
7.77
Several reviews noted dated and worn room conditions.
Amenities
8.7
Amenities were appreciated, but some limitations were noted.
Value for Money
8.46
Mixed sentiments regarding pricing versus quality.
Food and Beverage
8.11
Food received negative feedback for costs and options.
Overall Experience
8.88
Overall pleasant experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:56

Property Description

Luxury Accommodation on Melbourne’s Southbank

Exclusive Lounge and Panoramic City Views
Guests at Crown Metropol can enjoy access to an exclusive lounge on select days and a bar offering breathtaking city views.

Spacious Rooms with Modern Decor
Each room at the hotel boasts stylish modern décor and stunning views. Guests can relax in comfort with amenities like air conditioning, LCD TV, and a luxurious bathroom with an oversized shower.

Impressive Amenities
The hotel offers 2 swimming pools, an indoor sun-deck relaxation lounge, and a top-notch fitness centre for guests to unwind and stay active during their stay.

Book your stay at Crown Metropol for a luxurious experience in the heart of Melbourne's vibrant Southbank district.

Important information:

Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking. A valid hardcopy photo identification acceptable to Crown must be supplied in order to check-in, which will be recorded by Crown. Payment in full is required for all accommodations upon check-in (if not prepaid in advance). An additional cash, EFTPOS or debit card payment of $200 or credit card imprint will also be required as security for any incidental costs, including damage associated with the room. Purchases made throughout the stay must be paid for when ordered. If staying in a premium room type, an additional credit card pre-authorization of $500 per night (not exceeding $2,000 for bookings of more than four nights) is required as security for any incidental costs, including damage associated with the room. Cash, EFTPOS and debit card are not accepted. Please note a service fee of 1.15% applies to all credit card transactions. The health and wellbeing of our guests, employes and the wider community is Crown Melbourne’s first priority. Entry is subject to Crown Melbourne’s Conditions of Entry, including Crown’s COVIDSafe Plan and Covid-19 Vaccination Policy, as applicable at the time of entry.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 70 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 9144 reviews
Cleanliness: 8.51
Service: 9.08
Location: 9.32
Room Quality: 7.77
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.11
Overall Experience: 8.88
A
Anita • solo_traveller • au
8
2026-06-12 • via Nuitee
L
Lily • family_with_children • au
9
Lovely stay, would stay again
Pros:

Clean

Cons:

Pool was very crowded at times

2026-06-12 • via Nuitee
E
Emma • family_with_children • au
10
2026-06-12 • via Nuitee
N
Nicole • solo_traveller • au
10
2026-06-12 • via Nuitee
H
Harry • couple • au
9
2026-06-12 • via Nuitee
P
Paul • couple • au
10
2026-06-12 • via Nuitee
S
Susan • solo_traveller • au
9
2026-06-12 • via Nuitee
L
Li • couple • au
9
2026-06-11 • via Nuitee
D
Darren • solo_traveller • au
3
All I want at a hotel is a good hot shower. The shower went extremely hot then extremely cold every 20 seconds.
Pros:

Clean but outdated.

Cons:

The shower.

2026-06-11 • via Nuitee
B
Brad • extended_group • au
9
It was wonderful and close to everything
Pros:

Everything was great

Cons:

Nothing

2026-06-11 • via Nuitee
L
Li • solo_traveller • au
8
2026-06-11 • via Nuitee
N
Nadine • couple • au
9
2026-06-11 • via Nuitee
M
Matt • couple • au
10
Great night away in a lovely hotel
Pros:

Awesome pool, very nicely presented hotel in a great location.

Cons:

Wasn’t a fan of the shower/toilet set up but that’s just an opinion

2026-06-11 • via Nuitee
H
Harjinder • couple • au
9
2026-06-10 • via Nuitee
J
josh • family_with_children • au
2
Spend your money elsewhere
Pros:

The bed and thats all

Cons:

The service EVERYWHERE WE WENT

2026-06-10 • via Nuitee
F
Francesco • couple • au
8
Enjoyable
Pros:

Good facilities and close to cbd

Cons:

Lack of luxury touches in room like magazines and room service menus.
Empty tissue boxes

2026-06-10 • via Nuitee
C
Carmelo • solo_traveller • au
10
2026-06-10 • via Nuitee
K
Kara • couple • au
3
Unsatisfied - requested early check-in which I understand is not an option all of the time but explained my situation be
Pros:

Location

Cons:

Staff are rude, slow and unmotivated.. rooms are very dated, when cleaning the rooms they don’t restock things like milk and coffee.

2026-06-10 • via Nuitee
S
Sheahan • solo_traveller • au
8
A great greeting, the room wasn't as good as previously stayed in rooms so price probably didn't quite meet expe
Pros:

Location and staff were great

Cons:

Just a little pricey for the actual room number 2048...
could hear street noise and kids /TV in next room ... did have a connecting door which didn't help noise transfer..

2026-06-10 • via Nuitee
C
Corey • couple • au
7
Was ok had better experiences
Pros:

Was ok.

Cons:

Tv played up a few times waited so long for room service 90+ minutes
Waited nearly 15 minutes for lift to go downwhich was annoying

2026-06-09 • via Nuitee