The Orchid Hotel

Hotels
8.4 (3658 reviews)
34 Gervis Road , Bournemouth , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Lift out of order
Extra charges for parking
Cleanliness issues

Categories

Cleanliness
7.9
There were mentions of stains in the room and issues with deep cleaning.
Service
9.4
Staff was consistently described as friendly and helpful.
Location
9.4
Several reviews highlighted the great location for access to town and attractions.
Room Quality
7.9
Some issues noted, like blocked basins and temperature control.
Amenities
7.4
Complaints about missing shower gel and blocked sink indicate areas needing improvement.
Value for Money
7.9
Customers felt extras like parking and breakfast should have been included.
Food and Beverage
8.4
Good breakfast service mentioned, but not included for all guests.
Overall Experience
8.9
Overall positive with some noted issues, but guests expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:31

Property Description

Prime Location near Sandy Beaches:
Orchid Hotel is ideally situated just a short stroll from the East Cliff sandy beaches, offering guests a perfect seaside getaway.

Comfortable Accommodation and Dining Options:
Each room at Orchid Hotel is equipped with modern amenities, ensuring a comfortable stay. Guests can indulge in a delicious full English breakfast at the No 34 restaurant and savor evening meals or breakfast in the charming 1-acre garden.

Convenient Facilities and Nearby Attractions:
With 2 function rooms, a fully licensed bar, and a 24-hour reception, Orchid Hotel caters to all guest needs. Explore the nearby Bournemouth beach, city centre shops, and Bournemouth Gardens for a memorable stay.

Book your stay at Orchid Hotel now for a delightful seaside retreat!

Important information:

The Orchid Hotel is a popular wedding and party venue, this might cause the music to be audible in some of the bedrooms until midnight.

Please note that this property cannot accommodate hen and stag, or similar parties.

For reservations of 4 or more rooms, please contact the hotel directly as different policies may apply.

Some rooms can accommodate extra beds. Please contact the hotel directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

8.4
Based on 3658 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 7.9
Amenities: 7.4
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8.9
L
Leila family_with_children gb
8
2026-08-21 via Nuitee
M
Mateusz solo_traveller gb
10
Pros:

Great castumer service

2026-08-20 via Nuitee
C
Carol solo_traveller au
7
2026-08-19 via Nuitee
A
Ahmad family_with_children gb
2
It was a bad experience.
Pros:

I like hotel’s location.

Cons:

There was a rather unpleasant smell, and the room did not match the one in the picture. The air conditioning was not functioning properly; it cooled for a few minutes then heated up again. Dust was on the lights, the television, and the air conditioning unit. Additionally, there was a spider in the room. Overall, it was a bad experience and not worth what I paid.

2026-08-19 via Nuitee
A
Albana family_with_children gb
8
2026-08-18 via Nuitee
A
Anna couple gb
7
2026-08-17 via Nuitee
S
Surya solo_traveller gb
10
2026-08-16 via Nuitee
T
Thu family_with_children gb
8
Nice place to stay
Pros:

Good location

Cons:

Nice, quiet and clean

2026-08-16 via Nuitee
S
Susana solo_traveller pt
5
2026-08-15 via Nuitee
A
Alexandra family_with_children gb
1
Unfortunately, I wouldn’t recommend this property due to the very small rooms, expensive parking and disappointing locat
Pros:

The garden was nice

Cons:

The rooms were extremely small, especially the family room, which was far too small for a family and felt quite cramped. The parking charge was also ridiculous and added an unnecessary extra cost. Unfortunately, the location wasn’t great either.

2026-08-15 via Nuitee
C
Chipo solo_traveller gb
4
Management needs to check the rooms . Be clear that lifts don't work
Pros:

I liked the breakfast , the air conditioning and some stuff

Cons:

The lift doesn't work of which they should be very clear about this so that customers notice after fully booking and paying. We found our room open coming back from breakfast and no one was there but our door wide open, we could have our luggage stolen by anybody. In the evening we found one bin emptied and the toilet one not, one room not done, complained at reception and someone came later but left us very small towels

2026-08-15 via Nuitee
I
Ian solo_traveller gb
9
Pros:

I go to Bournemouth a lot and every other hotel was booked up so my first visit to The Orchid. I guess The Orchid is like a B&B, but better than some hotels I've stayed in. The Orchid was perfect for me for a 3 day getaway....Airconditioned room, amazing staff, perfect breakfast (not a huge buffet which was safer calorie-wise for me but breakfast was perfect every morning, super peaceful.....easy parking, short walk to beach and everything I needed. Some reviews said shower not great but was great for me...very powerful, rooms very clean and spacious with coffee machine and all the amenities needed.
Big shout to Jazmeen on reception....always smiling, very helpful, professional but superfriendly and smiley! Another big shout to Sarah, dealing with busy breakfasts daily, always smiling, nothing was too much, super-efficient even when it was full to the brim she was on fire. Last shout to chef and kitchen...didnt see then but perfect everytime. I didn't have dinner there as lots of restaurants around but sure if food anything like breakfast would be great!
My only negative was the staff looking at the sun during the eclipse and explaining they could go blind!!!
The hotel could do with a bit of a makeover, lift not working, some of the upholstery a bit worn and tired but tough economic times means near impossible to do makeovers!
Price very reasonable for summer time of year, will most definitely be staying here again, could not have asked for any more!

2026-08-15 via Nuitee
J
Justine solo_traveller gb
8
Very comfortable and good value for money
Pros:

The newly decorated room was lovely

Cons:

My friend was in the older rooms and was less than impressed
First appearance - looks like a care home

2026-08-15 via Nuitee
M
Mark family_with_children gb
7
Pleasant stay, good value, and excellent location
Pros:

Very friendly and helpful staff on front desk and for breakfast. Clean room, comfy beds, excellent location and nice ambience in hotel. Air conditioning was perfect antidote to scorching weather. The bar area very nice and relaxing, as was the courtyard. Cooked breakfast very nice too and good selection of foods as part of continental element.

Cons:

With a baby, it wasnt ideal that the lift was out of order. We couldn’t take buggy upstairs as a result and had to make other arrangements. Having to pay £15 to park seemed excessive too. Why can’t this be free for hotel guests? Also, although breakfast was very nice, for £15, one would expect much better coffee available like a bean to cup coffee machine. The instant coffee in the flask not in line with standard of hotel elsewhere.

2026-08-14 via Nuitee
L
Lynn couple gb
7
Comfortable and pleasant stay.
Pros:

Clean and airy. Friendly and accommodating staff.

Cons:

A little bit tired. Very few staff.

2026-08-13 via Nuitee
R
Rosalina solo_traveller gb
8
Very well located
Pros:

The hotel itself is very beautiful and well-decorated, exuding comfort. It is very well located, very close to the beach and the town center. The beds are very comfortable.

Cons:

When we arrived at the reception, there was no one there to assist us. We had to wait about 5 minutes or more for the receptionist to show up. There was no fridge in the rooms. It took a long time for the hot water to come through in the morning. And the crib we requested wasn't comfortable at all.

2026-08-13 via Nuitee
N
Nathalie solo_traveller fr
8
Pros:

L'emplacement est pratique. Chambre agréable.

Cons:

Parking payant 15£ pour la nuit.
Petit dej commence à 7h donc pas possible de prendre le petit dej quand on prend le bateau de 8h30 pour rentrer en France.

2026-08-13 via Nuitee
L
Lawrenson couple gb
8
Nice hotel, worth the money, good for a few nights away.
Pros:

Good location, friendly staff, decent room

Cons:

Toiletries provided were somewhat lacking, plug for bath and sink had been switched around which confused me until my girlfriend pointed out I was being an idiot

2026-08-13 via Nuitee
K
Katarzyna couple gb
6
We enjoyed it but the carpark was tricky and expensive.
Pros:

We liked the location and the view from the window

Cons:

It could have been looked after a bit better as there were smash cracks in the windows, there was no fridge in the room and you have to park £15 a day for parking which if you book directly with them, you don’t have to pay so we found that quite unfair as there is no direct price statement. Like it says that there is a charge but not how much. So it’s all a bit shady.

2026-08-12 via Nuitee
M
Margarete solo_traveller de
9
2026-08-12 via Nuitee