Hotel Sercotel Maya Alicante

Hotels
•
Sercotel Hotels
8.2 (164 reviews)
Canónigo Manuel Penalva, 2, Alicante, Alicante, 3002 , Alicante , ES
+34 965 26 12 11

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Express check-in/check-out
Designated smoking area
Wheelchair accessible
Outdoor pool - seasonal
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food variety
Cons:
Unfriendly reception
Issues with cleanliness

Categories

Cleanliness
7.41
Room and bathroom were very comfortable and spotless, but some issues with dirty towels reported.
Service
8.38
Staff were helpful and friendly, though reception service was criticized as unfriendly at times.
Location
8.92
Perfect location close to many attractions and easy walking access to beach and transport.
Room Quality
7.87
Rooms were clean and comfortable, some guests reported issues with ventilation and noise.
Amenities
8.4
Decent size pool and sunbathing area, though some mentioned the pool was too cold.
Value for Money
7.86
Reasonable pricing for the quality of service and amenities, with good options nearby.
Food and Beverage
8.41
Breakfast was first class with a large variety; food quality exceeded expectations in the hotel.
Overall Experience
8.38
Overall a highly satisfactory stay with positive experiences overcoming minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:48

Property Description

Discover the perfect blend of comfort and adventure at Hotel Maya in the heart of Alicante.

Recreational Oasis
Unwind and recharge at our state-of-the-art fitness center and refreshing seasonal outdoor pool. Whether you're looking to break a sweat or relax in style, our amenities cater to your every need.

Dining Delights
Savor delicious meals at our restaurant, Altea, or grab a quick snack at our coffee shop/café. Enjoy evening drinks at the bar/lounge or the poolside bar for a perfect end to your day.

Convenience at Your Fingertips
With features like 24-hour front desk service, multilingual staff, and express check-out, your stay is made seamless and enjoyable. Plus, complimentary Wi-Fi keeps you connected throughout your visit.

Book your stay at Hotel Maya now and immerse yourself in a delightful experience!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from March to November.
  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAZ

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 164 reviews
Cleanliness: 7.41
Service: 8.38
Location: 8.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 8.41
Overall Experience: 8.38
K
Kate • family_with_children • gb
8
Perfect location, wonderful city and would definitely recommend taking the breakfast buffet.
Pros:

Very conveniently situated, close to beach and an easy walk into the main town. The staff were super friendly and helpful and the property was kept to a high standard.

Cons:

A little noisy and thank goodness for ear plugs as it’s right on a main road and roundabout but maybe that’s oversight in forgetting that beautiful Alicante is a bustling city.

2026-07-25 • via Nuitee
N
Noushka22 • solo_traveller • fr
7
Il y a certainement mieux dans cette gamme de prix
Pros:

Chambre confortable, grande et calme. Jolie vue sur la colline du château de Santa Barbara et la mer. Lits confortables. Petit balcon terrasse. Fauteuil apprécié près du lit. Petits déjeuners très convenables et possibilité de dîner également au buffet pour un prix correct. Personnel très agréable.

Cons:

La baie vitrée donnant sur la terrasse ne coulisse plus ou difficilement. Hotel très en hauteur situé un peu loin du centre historique, un peu fastidieux de descendre et monter à pied plusieurs fois par jour. Le prix est un peu élevé, c'est un Sercotel certes mais un peu défraîchi. La carte du parking n'a jamais fonctionné...

2026-07-25 • via Nuitee
A
Andreas • family_with_children • se
8
2026-07-25 • via Nuitee
A
Aurora • couple • es
9
Días de verano
Pros:

La piscina y el bufet de desayuno. Esta relativamente cerca de la playa

2026-07-25 • via Nuitee
H
Héctor Luis • solo_traveller • es
5
Bien pero algunas cosas mejorables.
Pros:

El personal correcto, la piscina algo pequeña pero aceptable, el desayuno bastante bien, variado y no escaso

Cons:

La habitación algo pequeña, eché de menos un armario y no un mero perchero y lo peor es que las ventanas estaban cerradas con llave, parecía más una prisión, impidiendo abrir para que entrase algo de brisa fresca ( cuando la hay que tampoco es habitual) y teniendo que estar toda la noche con el aire acondicionado.

Las hamacas de la piscina algo sucias, de polvo y barro del uso. Eso con un manguerazo se arregla.

2026-07-25 • via Nuitee
M
Míra • couple • at
10
2026-07-25 • via Nuitee
R
Raluca Ioana • solo_traveller • ro
8
2026-07-25 • via Nuitee
A
anagarr2022 • solo_traveller • es
6
En familia
Pros:

Hotel muy bien ubicado al lado del tram , servicio en recepción y en habitaciones excelente. desayuno muy bien.

Cons:

El gimnasio de cristalera muy básico y sin aire acondicionado , piscina poco apetecible y siempre llena con poca sombra , Habitación estilo Torremolinos . No nos han rellenado el penúltimo día el jabón y he tenido que avisar en recepcion. tampoco nos han repuesto el agua . Un balcón muy grande pero sin tendedero que para los bañadores y toallas mojados hubiera estado bien. No se le puede pedir más a un 3 estrellas pero no volveré ni lo recomiendo . Tampoco me ha gustado mucho Alicante ni el ambiente . Saltó la luz al encender el aire y nos cambiaron de habitación a pesar de ser la 1 de la mañana.
Habitación 307 muy vieja , habitación 803 planta nueva reformada

2026-07-25 • via Nuitee
J
Jacquelin • couple • es
9
Momento relax en pareja
Pros:

Todo en general los recomiendo

2026-07-24 • via Nuitee
T
Tom • family_with_children • no
9
Meget bra hotel. Reiser gjerne tilbake.
Pros:

Har bodd på dette Hotel flere og er veldig godt fornøyd ganger 👍👍👏

Cons:

Ikke mye

2026-07-24 • via Nuitee
J
Juuso • couple • fi
10
2026-07-24 • via Nuitee
S
SAIDI • family_with_children • ma
10
Séjour agréable
Pros:

Le personnel et la qualité des services proposés

2026-07-24 • via Nuitee
A
Aga • solo_traveller • pl
10
Pros:

Wszystko

Cons:

Brak

2026-07-23 • via Nuitee
D
Daniel • solo_traveller • nl
10
2026-07-23 • via Nuitee
J
Jennifer • solo_traveller • fr
6
2026-07-23 • via Nuitee
I
Ilona • family_with_children • es
10
Bardzo wygodnie i blisko do plaży.
Pros:

Najbardziej mi się podobało to jak nas potraktowali, wszystko ładnie wytłumaczyli.

2026-07-23 • via Nuitee
A
Andrew • solo_traveller • ie
10
2026-07-23 • via Nuitee
I
Ibrahim • couple • fr
10
Magnifique séjour
Pros:

le service le lieu la proximité

2026-07-22 • via Nuitee
C
Calvin • solo_traveller • gb
10
Alicante!
Pros:

Everything. Can't fault the hotel, staff, pool was great and the bar!
Air conditioning in the room was the best
Bed really comfy

Cons:

Nowt

2026-07-22 • via Nuitee
I
Ildikó • solo_traveller • hu
5
2026-07-22 • via Nuitee