Hotel Sercotel Maya Alicante

Hotels
•
Sercotel Hotels
8.2 (164 reviews)
Canónigo Manuel Penalva, 2, Alicante, Alicante, 3002 , Alicante , ES
34-96-5261211

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Express check-in/check-out
Designated smoking area
Wheelchair accessible
Outdoor pool - seasonal
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food variety
Cons:
Unfriendly reception
Issues with cleanliness

Categories

Cleanliness
7.41
Room and bathroom were very comfortable and spotless, but some issues with dirty towels reported.
Service
8.38
Staff were helpful and friendly, though reception service was criticized as unfriendly at times.
Location
8.92
Perfect location close to many attractions and easy walking access to beach and transport.
Room Quality
7.87
Rooms were clean and comfortable, some guests reported issues with ventilation and noise.
Amenities
8.4
Decent size pool and sunbathing area, though some mentioned the pool was too cold.
Value for Money
7.86
Reasonable pricing for the quality of service and amenities, with good options nearby.
Food and Beverage
8.41
Breakfast was first class with a large variety; food quality exceeded expectations in the hotel.
Overall Experience
8.38
Overall a highly satisfactory stay with positive experiences overcoming minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:48

Property Description

Discover the perfect blend of comfort and adventure at Hotel Maya in the heart of Alicante.

Recreational Oasis
Unwind and recharge at our state-of-the-art fitness center and refreshing seasonal outdoor pool. Whether you're looking to break a sweat or relax in style, our amenities cater to your every need.

Dining Delights
Savor delicious meals at our restaurant, Altea, or grab a quick snack at our coffee shop/café. Enjoy evening drinks at the bar/lounge or the poolside bar for a perfect end to your day.

Convenience at Your Fingertips
With features like 24-hour front desk service, multilingual staff, and express check-out, your stay is made seamless and enjoyable. Plus, complimentary Wi-Fi keeps you connected throughout your visit.

Book your stay at Hotel Maya now and immerse yourself in a delightful experience!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from March to November.
  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAZ

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 164 reviews
Cleanliness: 7.41
Service: 8.38
Location: 8.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 8.41
Overall Experience: 8.38
A
Adibi • extended_group • se
7
Jätte bra och rekommenderar
Pros:

Jag valde att inte ha med frukost, men resterande av upplevelsen var utmärkt, rummen var väldigt fräscha och bekväma

Cons:

Det hade varit bra med en större kyl, vattenkokare och mikro i rummet

2026-07-04 • via Nuitee
L
Laura • couple • sk
10
Pros:

Vsetko

Cons:

Nic vsetko bolo superrr

2026-07-04 • via Nuitee
P
Paddy • couple • ie
9
2026-07-04 • via Nuitee
A
Andrea • couple • co
8
2026-07-04 • via Nuitee
A
Abdessamed • couple • dz
8
2026-07-03 • via Nuitee
N
Nikolett • solo_traveller • gb
10
2026-07-02 • via Nuitee
M
Mati • solo_traveller • pl
9
Pros:

Bliskość plaży

Cons:

Hałas z zewnątrz w nocy, ruch samochodowy

2026-07-02 • via Nuitee
F
Fouad • couple • fr
3
Séjour moyen dans cette hôtel .
Pros:

Proximité avec la plage et le centre ville

Cons:

Le petit déjeuner ,la chambre

2026-07-02 • via Nuitee
M
Małgorzata • solo_traveller • pl
9
Świetny hotel
Pros:

Wszystko na najwyzszym poziomie.
Lokalizacja świetna, wszedzie blisko, zapewniono mo bezglutenowe pieczywo

Cons:

Prysznic w łazience, podczas kąpieli woda rozlewała sie po calej łazience- CAŁEJ, nie przesadzam!

2026-07-02 • via Nuitee
S
Shaun Mulley • solo_traveller • sg
10
Pros:

All good. Staff were superb in manner.

2026-07-02 • via Nuitee
C
Cobena Garcia • solo_traveller • gb
10
Mis mejores canciones
Pros:

Me gusto todo empezando por la atención la comodidad el aseo las instalaciones etc

Cons:

Me gusto todo

2026-07-02 • via Nuitee
R
Rachel • solo_traveller • gb
10
2026-07-02 • via Nuitee
A
Anna • solo_traveller • is
3
2026-07-01 • via Nuitee
I
Ingrid • couple • se
10
Det var fantastiskt
Pros:

Läget och personal.

Cons:

Grannarna

2026-07-01 • via Nuitee
C
Celine • couple • de
10
2026-07-01 • via Nuitee
J
Jònsdóttir • couple • is
9
Flottur staður
2026-07-01 • via Nuitee
G
Gavidia Fermin • solo_traveller • es
9
Pros:

Los servicios son muy buenos, instalaciones limpias y un buen restaurante. La ubicación es muy buena y de fácil acceso incluso en transporte público.

Cons:

La señal de Internet no llega del todo bien a algunas habitaciones y no es fácil sincronizar el móvil con la TV.

2026-07-01 • via Nuitee
S
Stephanie • couple • fr
9
Pros:

Tout c'était très bien.

Cons:

Rien.

2026-07-01 • via Nuitee
J
Jònsdóttir • family_with_children • is
9
2026-06-30 • via Nuitee
I
Iovino • solo_traveller • it
10
Pros:

Praticamente tutto. Colazione abbondante, bella la piscina. Camere pulite e personale accogliente. Hotel ubicato a 20 minuti dal centro città! Lo consiglio.

.

2026-06-30 • via Nuitee