Hotel Sercotel Maya Alicante

Hotels
•
Sercotel Hotels
8.2 (164 reviews)
Canónigo Manuel Penalva, 2, Alicante, Alicante, 3002 , Alicante , ES
34-96-5261211

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Express check-in/check-out
Designated smoking area
Wheelchair accessible
Outdoor pool - seasonal
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food variety
Cons:
Unfriendly reception
Issues with cleanliness

Categories

Cleanliness
7.41
Room and bathroom were very comfortable and spotless, but some issues with dirty towels reported.
Service
8.38
Staff were helpful and friendly, though reception service was criticized as unfriendly at times.
Location
8.92
Perfect location close to many attractions and easy walking access to beach and transport.
Room Quality
7.87
Rooms were clean and comfortable, some guests reported issues with ventilation and noise.
Amenities
8.4
Decent size pool and sunbathing area, though some mentioned the pool was too cold.
Value for Money
7.86
Reasonable pricing for the quality of service and amenities, with good options nearby.
Food and Beverage
8.41
Breakfast was first class with a large variety; food quality exceeded expectations in the hotel.
Overall Experience
8.38
Overall a highly satisfactory stay with positive experiences overcoming minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:48

Property Description

Discover the perfect blend of comfort and adventure at Hotel Maya in the heart of Alicante.

Recreational Oasis
Unwind and recharge at our state-of-the-art fitness center and refreshing seasonal outdoor pool. Whether you're looking to break a sweat or relax in style, our amenities cater to your every need.

Dining Delights
Savor delicious meals at our restaurant, Altea, or grab a quick snack at our coffee shop/café. Enjoy evening drinks at the bar/lounge or the poolside bar for a perfect end to your day.

Convenience at Your Fingertips
With features like 24-hour front desk service, multilingual staff, and express check-out, your stay is made seamless and enjoyable. Plus, complimentary Wi-Fi keeps you connected throughout your visit.

Book your stay at Hotel Maya now and immerse yourself in a delightful experience!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from March to November.
  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAZ

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 164 reviews
Cleanliness: 7.41
Service: 8.38
Location: 8.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 8.41
Overall Experience: 8.38
N
Nihal • couple • at
8
Pros:

Hilfsbereites Personal, sehr sauber und ruhige Zimmer

Cons:

Minibar hat nicht gut gekühlt

2026-06-20 • via Nuitee
S
Sanni • couple • fi
9
Siisti hotelli muutaman yön viipymiseen.
Pros:

Lähellä metropysäkkiä ja asiakaspalvelu oli ystävällistä. Sänky ja parveke olivat isoja. Parvekkeelta oli kaunis näkymä.

Cons:

Hotelli oli ihan OK tavallinen hotelli. Ei mitään moitittavaa, mutta ei mitään erityistäkään.

2026-06-20 • via Nuitee
S
Sabau • solo_traveller • es
10
2026-06-20 • via Nuitee
R
Ruismäki • solo_traveller • fi
10
2026-06-20 • via Nuitee
A
Alan • couple • ie
10
Great value
Pros:

Very good location

Cons:

The shower was hard to work

2026-06-20 • via Nuitee
T
Timo • solo_traveller • fi
8
Pros:

Good location, clean room with balcony.

Cons:

Outdoor facilities, like pool average. The gym poor, and lights and air-conditioning didn't work. Even the exit door was blocked. Only phone call to the Sercotel reservation centre helped to get door open by the receptionist. 😡

2026-06-20 • via Nuitee
F
Fernando • solo_traveller • fr
7
Pros:

L empkacement

Cons:

Piscine trop petite

2026-06-20 • via Nuitee
L
Laís • couple • ie
10
Ótima experiência.
Pros:

Localização ótima, ônibus 24h para o aeroporto passando na porta do hotel. Próximo ao centro e a praia. Em frente ao shopping.

Cons:

Quarto ótimo, vista para o mar, piscina ótima, café da manhã delicioso.

2026-06-20 • via Nuitee
S
schella • solo_traveller • fr
3
2026-06-20 • via Nuitee
S
schella • solo_traveller • fr
4
Pros:

Rien de spécial

Cons:

L'accueil était médiocre.
Une réceptionniste très désagréable qui n a pas sa place à L'accueil.


Heureusement une d'elle parlait français était plutôt agréable à attraper un notre accueil.

2026-06-20 • via Nuitee
E
Ewelina • family_with_children • pl
9
Dobra baza wypadowa
Pros:

Polecam. Czułam się w hotelu komfortowo. Stosunek jakości do ceny bardzo dobry. Przyjemna atmosfera, czyściutko, pokój rezerwowałam za dopłatą ten po remoncie i był świetny. Lokalizacja jest super, wszystko w zasięgu spaceru a jednocześnie pod hotelem przystanek autobusowy oraz obok stacja tramwajowa do dalszych wycieczek .
Wrócę na pewno !

2026-06-20 • via Nuitee
B
Bojan • couple • ba
8
2026-06-20 • via Nuitee
R
Réka • couple • hu
10
2026-06-20 • via Nuitee
E
Edwin • couple • nl
8
2026-06-19 • via Nuitee
H
Hamza • couple • fr
10
2026-06-19 • via Nuitee
N
Nikki • couple • gb
9
2026-06-19 • via Nuitee
C
Carolina • couple • es
8
Pros:

Las vistas

Cons:

Olor de las tuberías del baño

2026-06-19 • via Nuitee
S
Sylvia • solo_traveller • sk
10
Pros:

Vynikajúce raňajky, upratovanie na dennej báze, výmena osušiek a uterákov sme naozaj ocenili .

Cons:

Chýbala nám WC kefa

2026-06-18 • via Nuitee
M
Manuel • couple • pt
9
Pros:

Tudo estava SUPER

2026-06-18 • via Nuitee
D
Denise • solo_traveller • gb
9
Pros:

Room with great view 9th floor
Good breakfast
Very clean and comfortable

2026-06-18 • via Nuitee