Aqualis Club Resort Marrakech

We stayed here last week, my review is true and accurate and based on our experience. Spacious hotel, check in was friendly and as we arrived in the morning we had to wait for our room which was to be expected. Once our room was ready we was shown to our interconnecting room which was spacious and nice and the Aircon was great. The staff were also very nice from cleaners to bar staff.
The food was hit and miss and a couple of times we struggled to find something we could eat and enjoy, the pizza station was the go too for our kids but I was surprised they were not allowed to go up for another pizza on a few occasions as the guy who was making them told them they were only allowed 1...very strange as we were all inclusive.
Most of the entertainment team were ok but we felt we weren't welcomed as well as other nationalities and one guy took my son's girlfriend's mobile phone to take a video but he decided it would be a good idea to add her on what's app and then message her to ask her thoughts she was good looking and asked her age, obviously she didn't reply and because of this he was quite awful with us as he wanted even look at us all. When my son's girlfriend wanted to sing karaoke he blanked our table until we got his attention and as he took her song choice he made no eye contact or acknowledgement to any of us, when she got up to sing he had a go at her a couple of times as she said it was the wrong song which led to her getting frustrated with his words and told him so also. At the end of the night my son's girlfriend had a go at him and told him a few home truths and his response was to walk away mumbling. He did, however apologize for his behaviour so will give him that.

The all inclusive bars closed at 11pm and the lads behind the bar in cosy bar and pool bar were absolutely fantastic. They did have a sports bar which was a paid bar after the main ones closed and I went there to watch the France v Paraguay game and a lot of french and Morocco people in there, I left at 1am and it was still open so I thought brilliant I'll go in there to watch the England v Mexico game...what happened next blew me away and made me very upset. I got in there about 11.30pm, sat down with my drink that I got from the all inclusive bar ready to order a paid drink when that was finished. Next thing the manager came over and said you have to leave, no English allowed. What the hell I thought? Why do I have to leave? We are closing now and you have to leave. At this point I was livid and was told then that you English have to watch the game in the conference room but no drinks are allowed...talk about discrimination and a slight hint of racism towards English paying customers. This behaviour was also the same to other English couples after I left the bar...in my opinion that is disgusting, I pay my holiday the same as everyone else and to be treated like this is terrible.

Would I go to that hotel again, not a chance!!

No problem with the rooms or majority of the staff but management needs to have a good hard look at themselves as I never expected to be discriminated against for paying an English guest.

Perfect!

We had the most wonderful holiday here! From the moment we arrived until the day we left, we felt genuinely welcomed and cared for. Every single member of the staff was friendly, professional, and always smiling. No matter what we needed, they were always happy to help and solved every little problem with a smile. They made us feel like the most important guests in the hotel.

I stayed here with my 12-year-old son, and we both absolutely loved it. We almost didn't want to go home!

The pools were fantastic, the rooms were beautiful, clean, and very comfortable. The music throughout the day created the perfect holiday atmosphere, making every moment even more enjoyable.

The food was delicious with plenty of choice, and the Wi-Fi worked perfectly everywhere in the hotel. There were always enough sunbeds by the pools, so there was never any need to wake up early to reserve one. The air conditioning worked perfectly, and the hotel's beautiful design made everything feel elegant and relaxing. It was also nice that smokers had designated areas and didn't feel excluded.

Everything about this hotel was simply perfect. The atmosphere, the service, the facilities, and the people made this one of the best holidays we have ever had.

Thank you to the entire team for making our stay so special. We will definitely be back! Highly recommended! ❤️

Very good hotel, staff were brilliant with our family and fantastic with the kids. Great hotel

My husband and I had a fantastic short break away for his birthday. I enjoyed the atmosphere of the holiday. Breakfast and lunch with good meals but the evening meal not so good as there wasn’t much variety but the staff are amazing. I’d like to thank Achraf who works in the bar. He was such a professional bar man he suggested drinks that we might like and then when we decided he remembered all the time so thank you for the bar staff in the cozy bar especially Ash I hope to return soon.

Brilliant hotel. Staff were super friendly and helpful. We didn’t leave the resort as we had four children with us but the hotel was great so we didn’t feel we had to leave. Food was very nice for the adults, fresh pizza and pasta for the kids. My only recommendation would be to have fries available for dinner time too. Plenty of options. Cocktails were lovely, husband enjoyed the beer. Room was spotless, cleaned every day and new towels and bedding provided. Entertainment in the evening was good. We really really enjoyed our stay. Would absolutely recommend.

We are currently staying in this hotel and couldn’t fault it for anything. Food is lovely, all kinds of different meats fish pastas, salad bars and the nicest cakes I’ve had at hotels. Place is absolutely spotless and staff are so friendly and hardworking even in the blistering heat all day. Rooms cleaned every day and very comfortable beds. Can’t recommend highly enough and will definitely return.

Good wasn’t the greatest out of the hotels I have stayed in but was ok. We didn’t starve even if it was pizza every night. Rooms good. Entertainment was mostly in French so couldn’t understand much of what was going on. All the music was French or Arabic ….

Lovely break had an enjoyable time entertainment te are very enthusiastic and fun loved the music by the pool

Amazing food, facilities and entertainment.

It’s great hotel great food
Staff couldn’t be more friendly
Really clean 5 star

This week was my first time in Morocco and it did not disappoint. The hotel is really nice. It looks very clean and modern and everything is organised well. The food was nice and very diverse. Achraf from the cosy bar has really made my stay a bit better. He was so nice and enthusiastic in his work. I’ve really made a new friend. If it’s possible I would definitely come back here with the hopes of seeing him again. Thank you for the great service and the great time in marrakech.

Reallys lovely stay staff so friendly and welcoming. Entertainment staff are so great with the kids!!! Hamza and the rest of the team can not fault them amazing energy from morning to night.

Me and my 18 year old daughter came here for 3 nights. I have to say I wasn’t expecting much looking at some reviews. I was t disappointed. The staff were very attentive and always smiling. The place was clean and well kept. The room was clean and well kept and more importantly cool! The pools were great, plenty of choice. The entertainment team were warm and welcoming. The food was good and plenty of choices, made to order stone baked pizzas were especially good! We had a hammam spa treatment which was excellent value for money and very good! The only issue was the entertainment could be repetitive especially in the evening!

All the staff from the hotel mostly the animaters has been excellent theyve all been amazing and kind super fun and funny there very friendly and the hotel was very very clean ive been to many 5* hotels and non of them where even as close to clean as this one i would mainly like to thank the animaters fairouz ,chamiae ,hamza and mohamed but yes this was an amazing experience and i would 1000% recormend

If you are booking this resort for the aqua park, pools, and relaxation, you won't be disappointed. It is located about 20–25 minutes outside of the city centre, making it a peaceful retreat while still keeping the local markets within reach.

The aqua park is easily the highlight of the resort. With 4 to 5 pools—including a dedicated adults-only pool if you need some quiet time—there is plenty of space for everyone. The four water slides are fantastic and a absolute must-try. While the pools aren't heated, they are actually perfect for the weather; jumping in provides an instant, refreshing escape from the outside heat.

The rooms are very basic, but they are exceptionally clean. The cleaning staff deserves a shoutout—they do their jobs very well and keep the rooms spotless.

The resort has a great family-friendly vibe without being overly noisy. They play music throughout the day, which is only loud if you sit directly next to the speakers; otherwise, it provides a nice, ambient background track to your day. The staff across the resort are incredibly helpful and attentive.

Food is probably the weakest point of the stay, as there isn't a ton of variety on the buffet. However, they have a fantastic pizza bar where fresh pizzas are made to order. Do not miss the banoffee pie at dessert. It is a 10/10 and hands down the best dessert I have ever had on holiday.

Another massive highlight is the in-house spa. It is a genuine 10/10 experience. They offer an excellent variety of traditional hammams and massages, and the masseuses are highly skilled and professional.

In terms of value for money, you get exactly what you pay for. It’s an aqua park resort first and foremost, so if you go in prioritizing the pools, slides, and spa, you will have a wonderful stay.

Fabulous hotel. We stayed 13th April for 6 nights. It was honestly such a great hotel. On arrival we were greeted by someone called Zack who let us sign our registration forms on a nice table at our leisure. Despite arriving very early the rooms we had booked were ready for us. I had emailed the hotel a few days before asking for 2 rooms close to each other with a balcony if poss. We got two lovely spacious rooms that were adjoining so that was a massive plus. We had hotel porters there to pop the cases on the trolly and they escorted us to our room. Inside the rooms were very spacious & had a great view of the waterpark. Very impressive service! The whole hotel is very clean & spacious. The bar staff were excellent.just like reception they were really friendly. They were happy people and we didn't need to order what we wanted they just knew! The animation team were great too. A small team that kept us occupied with games in the day and dancing at night. We had a ball playing Mr & Mrs. The pools were great. A little cold for me but I've been in colder. The pool areas are always staffed and the whole area is just nice and clean. It's very relaxing. The entertainment in the day can be quite loud though so if you want a bit more quiet there is an adults only pool away from the main part but we went with kids so we were based at the slides most of the time. The food....again I don't know what people are complaining about. I loved the food there. Lots of variety. Very rarely were things running out like other hotels. Lots of staff making sure we are all well fed. The food is the best I've had and I've been to various TUI hotels and places that are more expensive than this hotel. Finally massive positive was the fuss they made of my son on his 15th birthday. They brought out a cake & some entertainment staff sang happy birthday. The other people in the restaurant were clapping. It was a decent cake too! We are very appreciative of it and he was made to feel special and it was just a really fantastic holiday where you can see the staff are really trying their best to give you the best service.
The "bad points" are not even that bad in my opinion. But here goes. The a la carter Moroccan restaurant was closed. Not an issue as we could still sample wonderful tagine food in the main buffet one. No icecreams. We have never been to an all inclusive where we can't get ice creams so we bought from the shop instead. Not a huge issue but I just found it a bit strange. The air con was off in the rooms and we were told it was their winter. Didn't bother me but it didn't my partner. Serious lack of a volleyball and tennis equipment. There was a flat ball. We did enquire about getting a volleyball. We played most days with the flat one til we gave up waiting for the hotel to buy one and we just bought a ball from the shop. We wanted to play tennis and again told no equipment. So that wasn't great as my son loves tennis and my daughter loved the volleyball. But I'm still giving it a 5 star review as I think it was such a great hotel I would recommend to families for sure. Thank you everyone who looked after us and made our holiday great. PS....did my sparkly shoes ever turn up lol 😂

my honest opinion is it’s was better than I expected!

The hotel Is clean and each morning they clean the pool and all the pool area, the foyer is spotless . The bedrooms are cleaned daily to a good standard . There is a little refurbishment going on in some rooms but it’s very discreet and doesn’t affect anyone.
The staff are very friendly and helpful. There are 4 pools- the main pool, the pool with 4 slides , a pool next to that and then tucked away quietly is an adult only pools- they are cold water tho!! Once you’re in it’s ok but definitely a little bracing at first!!
The drinks are plentiful with a good selection of alcohlic and non alcoholic.

Now the food- we’re not massively picky people . Breakfast good selection- croissants / pain au chocolates…. Bread jams … meats and cheeses. Fresh omelettes, fresh pancakes , some ‘sausages’
Fresh fruit, yogurts . Different cereals .
Lunch- bread , meats , salads , chips , pasta. then a mix - we saw hot meats in stew kinda thing but also saw chicken goujons kinda thing. Desserts
Dinners - there was always something to eat but I think the biggest issue is people come expecting English dishes. There was rice , potatoes, meats - we had tagine’s / chicken drumsticks in spices . Pasta. Again different salads .
The back up plan to any of this is both lunchtime and dinner they have a fresh pizza station .
The only issue we had with the food was nothing to do with the selection of food but the quantities- the staff were very slow to refill the serving dishes , at one point none of the serving platters had any meat in them & the staff were in no hurry to refill them. On our last morning we were in the restaurant for breakfast and in the entire 35 minutes we were there the baskets for croissants / pain au chocolate were empty and no one
re filled them. The food labels are also very sporadic- there not always out and when they are they’re not always in the right places !
I know this has been mentioned in previous reviews but hasn’t been sorted which is a little disappointing. Previously they’ve blamed on it being busy - but it really wasn’t that busy just not well organised

There were activities run in the day time if your a joining in type. A night there’s always some kinda entertainment- it ends on the dot on 11pm So you’re not kept up all night- which for us was great as our room over looked the pool area .

My only issue with our stay was personally our mattress was rock solid.. like laying on an ironing board! In 46 years I’ve never slept on a more uncomfortable bed- it was a real
Shame as every night I was awake multiple times and so so tired , I’m genuinely not a picky person and could sleep pretty much anywhere but this was really bad . I did speak to reception who folded a blanket in half under the sheet- this made no difference and the sleep situation was dire by the end of my stay. Now I may just of been unlucky and maybe the other mattresses were better.

If we were back in Marrakesh We would 100% comeback

A tip is if you want to use the free shuttle to town book it asap as we arrived Monday 9pm and wanted to get to the square for 10amAs had a tour booked Tuesday morning- the shuttle was already full, so had to book a taxi

The hotel was about 30 mins from the airport. There is a cashpoint in reception, saves the queues in the town. Same charges.
Check in could’ve been easier but they wouldn’t take out names. They wanted the easyJet booking reference, I’ve never had to provide that before, surnames usually work.
The food was very basic and not hot. It didn’t always seem as though there was enough food for everyone and they were really slow in refilling things. Enjoyed breakfast, they have an omelette station. Not much fruit on offer. Bread was pretty hard so watch your teeth. There is also a pizza station in the evenings.
The hotel runs a shuttle bus to the market 9am and pick up at 12.30. Then another run at 3pm. You need to book the day before.
You can ask for a late check out. Their info sheet says to ask the day before but reception state it’s the morning of departure. You can pay to stay on until 3 or 6pm (€30 for 6pm) if there is availability. Though they say you can’t use your all inc after 12pm. The souk is about 30-40 mins drive from the hotel and should only cost 150dh if you use a taxi.
The only place to buy food is the sports bar and it doesn’t open until 7pm. The little shop sells crisps. You can also download the app called glovo and have food delivered. They have all sorts including kfc and McDonald’s.
Reception seemed very clean.
Pool areas were clean. Plenty of beds (hotel not at full capacity and visited in April). Not many umbrellas. 4 pools, 1 for slides. The adult/relaxing pool was the furthest from the bar area. Bar and drinks were fine. Fridge with bottled water and you can just help yourself.
Rooms were basic. No balcony. We had rooms at the back of the building so no view. Room has a fridge. No kettle. Not the cleanest of rooms and definitely in need of a bit of updating. They seemed to be doing this when we were there. So there was knocking/banging during the day. Equipment was sometimes left in the corridors.
Big glass panels just propped up against walls. Shower was ok but water went everywhere as there is shower door.

I only gave it 1 star as I had to, to leave this review, otherwise this hotel does not deserve any stars. They keep using chemicals to get rid of insects such as cockroaches but a few managed to find their way to our room, and when I successfully managed to throw it out of our room, the cleaners didn’t bother to take it away! It stayed out of our room for the duration of our stay! I wonder how many live in the kitchen!!!
The restaurant was not a 4 star experience as we had to constantly ask for the tables to be cleared and ask for glasses, bowls, and in the morning ask for the chefs to come and start making things like omelette.
The lifeguards are constantly on their phones.

Staff are very rude and not helpful at all. Avoid at all costs.

Please don't believe the negative reviews listed. This is a great hotel and had all you would expect from an all inclusive resort. We had a great time and bit shout out to our rep, Zac, who went above and beyond to help us. We hope to be back.