Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Garden
Hiking
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Great food
Cons:
High prices
Service issues
Occasional cleanliness concerns

Categories

Cleanliness
8.29
Clean and beautiful location, but some areas were noted to be in need of improvement.
Service
8.96
Overall service was helpful, though there were some dismissive experiences reported.
Location
9.3
Excellent location near key attractions, particularly the Grey Glacier boat tour.
Room Quality
8.45
Rooms were large and basic; some lacked essential views due to obstruction.
Amenities
8.78
Heated bathroom floors and a prioritized lounge with stunning views enhance amenities.
Value for Money
8.44
High prices for certain services noted, but the experience was deemed worth it.
Food and Beverage
9.09
Excellent meals and a great breakfast, though restaurant service was sometimes overworked.
Overall Experience
9.06
Very enjoyable stay with beautiful surroundings and memorable activities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:54

Property Description

Luxurious Accommodations
Hotel Lago Grey, nestled in Torres del Paine, offers cozy rooms with heating, private bathrooms, and satellite TV for your comfort.

Culinary Delights
Indulge in an extensive complimentary buffet breakfast at our on-site restaurant and bar, promising a delightful dining experience during your stay.

Adventure Awaits
Embark on exciting activities like a navigation tour to the impressive Grey Glacier, adding a thrilling touch to your visit.

Book now to secure your stay at Hotel Lago Grey and enjoy the perfect blend of comfort, culinary excellence, and adventure in Torres del Paine.

Important information:

The property recommends getting a travel insurance, as the hotel is not responsible for refunds due to climate conditions, problems with roads, travel connection issues, or any other third party issue.

Guests are advised to book their excursions and tours as soon as they book an All Inclusive room. Note that all tours are subject to weather conditions.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PUQ

Location

Guest Reviews

8.8
Based on 646 reviews
Cleanliness: 8.29
Service: 8.96
Location: 9.3
Room Quality: 8.45
Amenities: 8.78
Value for Money: 8.44
Food and Beverage: 9.09
Overall Experience: 9.06
H
Hadrien • couple • fr
7
2026-08-21 • via Nuitee
C
Carlos • couple • cr
10
2026-08-20 • via Nuitee
L
Luis Pedro • couple • cl
9
2026-08-20 • via Nuitee
P
Pedro • extended_group • es
10
2026-08-18 • via Nuitee
导航者 • solo_traveller • cn
10
2026-08-16 • via Nuitee
E
Elles • couple • nl
10
Onvergetelijk
Pros:

Alles. De locatie, het uitzicht, maar vooral het vreselijk aardige personeel.

Cons:

Een waterkoker in de kamer

2026-08-09 • via Nuitee
I
Igor • couple • br
10
Lindo e especial
Pros:

Está dentro do parque nacional, então, é um privilégio ficar nesse lugar. A vista do lago é da montanha (Paine Grande, a mais alta do parque) é incrível. O restaurante não tem tantas opções, mas a comida é gostosa. Os funcionários são muito gentis e atenciosos.

Cons:

Os preços são consideráveis. Mas é preciso levar em conta que está em local isolado (por exemplo, a energia elétrica é de gerador). Então, parece razoável.

2026-08-09 • via Nuitee
M
María Laura • solo_traveller • cr
10
Pros:

Todo! Fue espectacular :)

2026-08-08 • via Nuitee
E
Erin • couple • au
8
Beautiful spot and amazing view makes up for downside
Pros:

Beautiful hotel, amazing location, big comfortable bed

Cons:

Way that bathroom was designed meant that light from outside shows into bedroom, not great if you like to sleep in dark. Fridge in room would have been handy. Food at restaurant was expensive and unimpressive

2026-08-06 • via Nuitee
导航者 • couple • cn
9
2026-08-03 • via Nuitee
R
RODRIGO • family_with_children • cl
10
2026-07-25 • via Nuitee
C
carlos daniel • solo_traveller • br
10
Pros:

Melhor hotel do Parque Torres Del Paine. Ao contrário de outros hotéis com estruturas antigas, este hotel agrega vistas incríveis, boa cozinha e funcionários fantásticos. Além disso, entrega excursões ao glacial grey e as torres no inverno.

2026-07-13 • via Nuitee
A
ALICE • couple • br
10
2026-07-11 • via Nuitee
F
Frances • solo_traveller • il
9
Pros:

Everything.The view..the staff..

Cons:

Everything was exceptional.

2026-07-11 • via Nuitee
C
Carlos • couple • cr
10
Perfect stay
Pros:

Everything! Comfort, Service, Food

Cons:

I couldn’t stay longer

2026-07-07 • via Nuitee
J
Jerez • solo_traveller • gt
10
Pros:

La comodidad y sus alrededores

Cons:

Deberían dar mejor y mayor información de lo que se puede conocer o hacer tanto en El hotel como en sus alrededores sin necesita un tour

2026-07-04 • via Nuitee
M
Micheline • couple • br
10
Recomendo
Pros:

Localização e vista incríveis. Staff muito atencioso, restaurante agradável e cardápio excelente. Quarto muito confortável com uma vista excepcional.

2026-06-23 • via Nuitee
A
Andrew • couple • br
10
2026-06-22 • via Nuitee
F
fei • extended_group • cl
10
nice experience
Pros:

周边环境和早餐服务非常满意

2026-06-21 • via Nuitee
I
Illani • couple • cl
8
muy comodo, comida rica, linda entorno
Pros:

personal muy amable

Cons:

no pude ver tv en la pieza. no habia señal wiFi en la pieza

2026-06-19 • via Nuitee