Hotel Lago Grey

Hotels
8.8 (632 reviews)
Sector Lago Grey S/N , Torres del Paine , cl

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Garden
Hiking
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Great food
Cons:
High prices
Service issues
Occasional cleanliness concerns

Categories

Cleanliness
8.29
Clean and beautiful location, but some areas were noted to be in need of improvement.
Service
8.96
Overall service was helpful, though there were some dismissive experiences reported.
Location
9.3
Excellent location near key attractions, particularly the Grey Glacier boat tour.
Room Quality
8.45
Rooms were large and basic; some lacked essential views due to obstruction.
Amenities
8.78
Heated bathroom floors and a prioritized lounge with stunning views enhance amenities.
Value for Money
8.44
High prices for certain services noted, but the experience was deemed worth it.
Food and Beverage
9.09
Excellent meals and a great breakfast, though restaurant service was sometimes overworked.
Overall Experience
9.06
Very enjoyable stay with beautiful surroundings and memorable activities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:54

Property Description

Luxurious Accommodations
Hotel Lago Grey, nestled in Torres del Paine, offers cozy rooms with heating, private bathrooms, and satellite TV for your comfort.

Culinary Delights
Indulge in an extensive complimentary buffet breakfast at our on-site restaurant and bar, promising a delightful dining experience during your stay.

Adventure Awaits
Embark on exciting activities like a navigation tour to the impressive Grey Glacier, adding a thrilling touch to your visit.

Book now to secure your stay at Hotel Lago Grey and enjoy the perfect blend of comfort, culinary excellence, and adventure in Torres del Paine.

Important information:

The property recommends getting a travel insurance, as the hotel is not responsible for refunds due to climate conditions, problems with roads, travel connection issues, or any other third party issue.

Guests are advised to book their excursions and tours as soon as they book an All Inclusive room. Note that all tours are subject to weather conditions.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PUQ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for US$150 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 632 reviews
Cleanliness: 8.29
Service: 8.96
Location: 9.3
Room Quality: 8.45
Amenities: 8.78
Value for Money: 8.44
Food and Beverage: 9.09
Overall Experience: 9.06
I
Illani • couple • cl
8
muy comodo, comida rica, linda entorno
Pros:

personal muy amable

Cons:

no pude ver tv en la pieza. no habia señal wiFi en la pieza

2026-06-19 • via Nuitee
Y
Yurany • solo_traveller • co
10
Super recomendado.
Pros:

Un hotel en medio del parque nacional, el
Único funcional todo el
Año, la atención increíble, perfecto para contemplar el paisaje y tener una instancia de Calidad. Claudio un excelente guía para hacer las Torres del Paine.

2026-06-19 • via Nuitee
J
JUAN PABLO • couple • co
10
Paraiso
Pros:

Es un paraiso. Excelente personal.

2026-06-18 • via Nuitee
K
Karina • couple • cl
10
Perfecto
Pros:

Todo! Es perfecto y hermoso! Muy cómodo y el desayuno súper rico. La gente es muy amable y simpática :)

Cons:

Nada! Todo perfecto!

2026-06-18 • via Nuitee
R
Rene • couple • nl
7
Pros:

De lokatie

Cons:

Geen water, koffie en of thee in de kamer. De kamer was niet goed schoongemaakt.

2026-06-17 • via Nuitee
M
Mariño • solo_traveller • uy
10
Pros:

Es un excelente hotel en un lugar maravilloso

2026-06-16 • via Nuitee
E
Ela • couple • hr
7
Pros:

Svidio nam se doručak.

Cons:

Soba je bila pre mala za taj iznos novca,također voda nije bila vruća kakvu smo htijeli već mlaka a bila je zima…

2026-06-15 • via Nuitee
K
KAREN SCHRODER • solo_traveller • cl
10
Felicitaciones
Pros:

Excelente atención, todos muy amables.
Lugar hermoso, segunda vez que lo visito y volvería nuevamente

2026-06-15 • via Nuitee
L
Leonardo Cury • extended_group • br
9
Cenário espetacular, atendimento muito bom!
Pros:

Localização privilegiada.

2026-06-14 • via Nuitee
S
Shilpa Madhavan • solo_traveller • us
8
Pros:

Location and the staff who were very helpful with what to do around the park.

Cons:

Food was great on 2 nights but okay on the first night.

2026-06-10 • via Nuitee
M
Marta • solo_traveller • es
10
2026-06-08 • via Nuitee
O
Ortiz • family_with_children • us
8
2026-06-02 • via Nuitee
W
Wan • couple • us
10
Pros:

不错 风景很好 设施也不错

Cons:

酒店门口的路有点破

2026-06-01 • via Nuitee
J
Jack • extended_group • au
10
2026-05-31 • via Nuitee
S
Sergio Juchem • couple • br
8
Uma excelente estadia nas Torres del Paine.
Pros:

A localização do hotel é excepcional, com um visual muito lindo. A equipe do hotel e do restaurante é ótima e muito atenciosa. O café da manhã é muito bom assim como a comida servida no restaurante.

2026-05-31 • via Nuitee
F
Francesco • solo_traveller • br
10
Hotel vale o preço que paga. Confortável, limpo, restaurante excelente.
Pros:

Muito confortável. Hotel vale o preço que se paga. Padrão alto. Vistas excelentes.

2026-05-26 • via Nuitee
V
vargas • family_with_children • cl
10
Alojar en una hermosa postal
Pros:

Está ubicado frente a una de las postales más hermosas del Parque Torres del Paine. Rodeada de naturaleza y fauna. Todo el personal muy amable y preocupado. Con una coctelería preparada con hielos milenarios y cocina exquisita

2026-05-26 • via Nuitee
C
Carlos Eduardo • family_with_children • br
10
2026-05-26 • via Nuitee
F
Francy • solo_traveller • co
10
Pros:

Todo, el hotel tiene excelente ubicación para visitar todo el parque. Tiene excursiones, vista al glaciar y paine grande. Las instalaciones son hermosas, la comida es buena y las personas son muy amables.

Cons:

Me gustó todo

2026-05-26 • via Nuitee
E
Enrique • solo_traveller • cl
10
2026-05-25 • via Nuitee