Best Western PLUS Westgate Inn and Suites

Hotels
•
Best Western
9 (561 reviews)
1120 Towne Lake Drive , Leland , us
+19103712858

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Housekeeping issues
Bar prices

Categories

Cleanliness
8.39
Most reviews praised cleanliness, but there were some minor issues related to housekeeping.
Service
9.36
Consistently rated as excellent by guests; staff are friendly and accommodating.
Location
9.4
Multiple reviews highlighted the location as perfect and close to attractions.
Room Quality
8.35
Room comfort was mentioned positively, though some issues with housekeeping and mattress firmness were noted.
Amenities
8.88
Various amenities like the bar and hot tub received mixed reviews but were generally appreciated.
Value for Money
8.84
Overall value was positively acknowledged, with some concerns about high bar prices.
Food and Beverage
9.39
Food options, especially breakfast, were frequently praised.
Overall Experience
9.36
Most guests expressed a high level of satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 02:43

Property Description

Luxurious Amenities
Indulge in the comfort of ironing facilities, a minibar, and a private bathroom with free toiletries at Best Western PLUS Westgate Inn and Suites.

Relaxation Options
Unwind in the seasonal pool or hot tub after a day of exploring Leland. Enjoy the convenience of a bar and snack bar on-site for a relaxing evening.

Convenient Services
Take advantage of free WiFi, airport transfer service, and 24-hour front desk assistance. With meeting facilities and free parking, your stay at Best Western PLUS is sure to be stress-free.

Book your stay now at Best Western PLUS Westgate Inn and Suites for a perfect blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ILM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 561 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 9.39
Overall Experience: 9.36
L
La Fonda • couple • us
10
Amazing as always
Pros:

N/a

Cons:

Didn’t have

2026-07-04 • via Nuitee
G
Gina • extended_group • us
10
We really enjoyed our stay!
Pros:

Everyone was very friendly. The rooms were well appointed and the dog friendly rooms were awesome!

Cons:

The gym floor was very dirty!

2026-07-04 • via Nuitee
D
Dimetri • solo_traveller • us
6
Cons:

I don't like how yall cleaning staff trying to keep my deposit and because we did smoke in the room you only found the inside of a cigar in the trash but Noone smoked in the room

2026-07-03 • via Nuitee
D
Dimetri • solo_traveller • us
8
2026-07-03 • via Nuitee
B
Beauchiane • extended_group • us
9
Overall good
Pros:

The beds were soft, room was clean

Cons:

I feel the check in staff could be more inviting and friendly

2026-07-02 • via Nuitee
M
Momma Bear • solo_traveller • us
1
Pros:

getting refused to stay

Cons:

getting refused to stay with no refund due to no cats even though called and they said ok before I booked....scam

2026-06-29 • via Nuitee
C
Colleen • couple • us
9
Pros:

Staff is great!

2026-06-28 • via Nuitee
C
Clements • family_with_children • us
10
I loved staying here! The area was perfect. It’s so close to so many restaurants and shops. The hotel was so clean! The
Pros:

Clean, close to food and shops, staff was super friendly

Cons:

Loved everything

2026-06-27 • via Nuitee
G
Gillespie • solo_traveller • us
10
2026-06-21 • via Nuitee
M
Mark • couple • us
10
2026-06-21 • via Nuitee
P
Paula • couple • us
10
2026-06-20 • via Nuitee
B
Barry • couple • us
9
Superb.
Pros:

Upon check-in, I asked the front desk representative for a good place to eat. She recommended Cape fear fish may be one of the best meals I ever eat.

Cons:

Everything was great

2026-06-18 • via Nuitee
J
John • solo_traveller • us
7
2026-06-17 • via Nuitee
K
Kelly • couple • us
10
2026-06-16 • via Nuitee
Y
Yuting • family_with_children • cn
9
2026-06-15 • via Nuitee
S
Sonia • family_with_children • us
10
The staff was wonderful and very accommodating. My daughter and myself felt safe and the Pool was nice
Pros:

Cleanliness and location

Cons:

Key card didn’t work sometimes and had to get reactivated

2026-06-15 • via Nuitee
K
Katelyn • solo_traveller • us
5
Pros:

Nice it had a hot tub

Cons:

I called the hotel directly because our flight was delayed and we were stranded in the airport for 8 hrs. We would not make it to the hotel that night and would come in the morning. I spoke to the lady and she said i would not get charged for that night, she would just take it off and we would see her i. The morning. We showed up the following day to check in and the perosn who checked us in said NO thats not how it works. I told her the person last night said we would not be charged for the 1st night. We were already stressed about delays and being stranded at the airport 8 extra hours, then had to drive 1.5 hrs to our hotel. We missed my neieces graduation because of the delay and the desk lady was super rude.
Same dead bugs dead in the elevator for 2 days straight. Needs cleaned

2026-06-15 • via Nuitee
K
Kim • solo_traveller • us
10
2026-06-12 • via Nuitee
J
Judy • couple • us
10
We have stayed at the other hotels in the area and Best Western is by far the best.
Pros:

Clean and comfortable. Location is perfect.

Cons:

N/a

2026-06-09 • via Nuitee
M
Maria • couple • us
9
It was overall delightful.
Pros:

I liked the location and cleanliness. Everything was just so.

Cons:

The key cards were not working properly.

2026-06-09 • via Nuitee