Swiss-Belsuites Pounamu Queenstown

Hotels
8.8 (2222 reviews)
110 Frankton Road , Queenstown , nz

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Hiking
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Stunning lake/mountain views
Excellent location / close to town
Friendly, lovely staff
Spa pool and heated floors
Underground parking / easy parking
Clean and comfortable apartments
Good access to bus and short walk to centre
Well appointed kitchenette and useful extras (fridge items)
Cons:
Rooms showing age; broken or damaged fixtures
Uncomfortable/main bed issues (split singles)
Perceived as overpriced; extra parking charge criticized
No lift / many stairs — accessibility issues
Thin walls (noise from neighbours)
Isolated cleanliness issue (found old packets)
Missing Sky on TV for some guests
Some small room sizes and awkward power point locations

Categories

Cleanliness
8.6
Generally reported as clean in several reviews (e.g., 'Comfy and clean'), but isolated issues noted (a guest found a box of old packets), so cleanliness is slightly below the target overall.
Service
9.3
Staff repeatedly described as lovely and friendly; easy parking and helpfulness mentioned, supporting an above-target service score.
Location
9.6
Consistently praised for proximity to town, stunning lake/mountain views and easy access to bus/central area, so location rates very highly.
Room Quality
7
Multiple comments about tired rooms, visible wear and broken fixtures, uncomfortable beds (split singles felt in middle) and small/dated fittings — room quality is notably reduced.
Amenities
9
Positive mentions of spa pool, heated floors, underground parking and kitchenette facilities; some drawbacks (no lift, shared laundry), but overall amenities are a strong point.
Value for Money
8.7
Mixed to slightly negative sentiment: several guests called the property overpriced and criticised extra charges (e.g., $10/day parking), so value is marginally below top-tier expectation.
Food and Beverage
8.8
Standard quality for this hotel tier (food and beverage not substantively discussed in reviews; a small mention of complimentary fridge items).
Overall Experience
9.4
Overall impression is very positive — many guests highlight stunning views, convenient location, comfort and enjoyable amenities (spa/pool, fireplace), leading to a strong overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:58

Property Description

Luxurious Accommodation with Breathtaking Views
Swiss-BelSuites Pounamu Queenstown offers upscale lodging with panoramic lake and mountain vistas. The property boasts modern amenities such as complimentary WiFi and free phone calls worldwide.

State-of-the-Art Apartments
The 1 and 2-bedroom apartments feature top-notch entertainment systems, full kitchens, and plush en suite bathrooms. Enjoy under-floor heating, cozy gas fireplaces, and ski lockers for a hassle-free stay.

Convenient Facilities and Eco-Friendly Design
From well-equipped studios to environmentally responsible practices, Pounamu Apartments ensure a comfortable stay. Benefit from covered parking, laundry services, and proximity to Queenstown's attractions and outdoor adventures.

Book now to experience luxury and convenience at Swiss-BelSuites Pounamu Queenstown!

Important information:

Please note that 1 guest, per booking must be at least 20 years of age to check-in and must show a valid photo ID and credit card upon check-in.

Please note that Secure parking is available for $10 per car, per night. upon check-in to cover any incidental charges (including lost or non-return of keys), damage to the property or excessive cleaning fees. This amount will be refunded after inspection of the accommodations on day of departure.

For any special request or for further information, please contact the property using the special request box when booking or using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

8.8
Based on 2222 reviews
Cleanliness: 8.6
Service: 9.3
Location: 9.6
Room Quality: 7
Amenities: 9
Value for Money: 8.7
Food and Beverage: 8.8
Overall Experience: 9.4
I
Ian couple nz
10
2026-08-08 via Nuitee
M
Matthew couple au
9
Perfect place to stay for a few days. Heaps of room and great facilities. 10 min walk into town was very convenient and
Pros:

Very big one bed apartment. Heaps of room for 2 people. Loved the fire and lounge area. Amazing views

2026-08-08 via Nuitee
L
Lisa couple au
6
Pros:

Only 13 minute walk into town, parking onsite.

Cons:

The standard rooms are tiny! The room we had was also located below where everyone was walking so felt like we were in a bunker with no sun.

2026-08-08 via Nuitee
I
Ian extended_group nz
10
2026-08-08 via Nuitee
W
Warmbrunn solo_traveller au
9
We had a great time
Pros:

Great view

Cons:

Fireplace turned off main heating

2026-08-08 via Nuitee
S
Sonia couple au
5
Adequate at best. Pictures on booking.com misleading.
Pros:

the unit was warm

Cons:

extremely small and basic. No room to swing a cat.

2026-08-06 via Nuitee
S
Spillman couple au
7
2026-08-05 via Nuitee
K
Karen extended_group au
9
Excellent location and views were amazing. Very well equipped kitchen and laundry. Loved the fire place as well.
Pros:

The apartment was clean, comfortable, and ready on arrival. Communication and check-in were very smooth
Perfect views and location is far enough away from the hustle and bustle but also close enough to enjoy the restaurants and entertainment.

Cons:

Attached studio apartment was noisy when they were coming and going.

2026-08-05 via Nuitee
K
Khaya couple au
10
2026-08-05 via Nuitee
A
Anthony couple cn
9
Cozy and warm stay in Queenstown
Pros:

The location was nice, only about 15-20 minutes walk to city center. The staff were super friendly and super helpful. We enjoyed the kitchenette in the room (with everything except cooker) as well as the heating blanket and heated towel rack. Very useful in the cold weather when we stayed there.

Cons:

It was apartment style and we were allocated a room on the lower floor facing inward so we had to keep our curtains closed for privacy reasons which meant it was always dark. There’s not enough lighting in the room which could’ve made a big difference. Also, in the bathroom, there wasn’t a shower door nor curtain so water was easily splashed out from the bathing area. That’s really it. Other than those two things, we really enjoyed our stay. Next time, best to request or book units on the top floor with more open glass windows.

2026-08-05 via Nuitee
G
Gareth solo_traveller nz
7
No problems. Pleasant.
Pros:

Good location and price for value.

Cons:

Small room for two adults.

2026-08-04 via Nuitee
A
Albert couple nz
5
Breathtaking view and breathtakingly bad room
Pros:

The view was spectacular and the closeness to the CBD was a huge bonus. The on site parking was good too

Cons:

The rooms were very average, the kitchen counter had cracks in it, the shower was very weak bordering on pathetic. The beds were very uncomfortable. For the price it was very disappointing

2026-08-02 via Nuitee
R
Raine Seno solo_traveller nz
5
2026-08-02 via Nuitee
J
James couple nz
7
2026-07-25 via Nuitee
M
Michelle couple au
10
Convenient, Great size and gorgeous views !
Pros:

Proximity to town and amazing views

Cons:

Nothing it was great

2026-07-22 via Nuitee
R
Rebecca couple au
5
Pros:

Location

Cons:

No lift but lots of stairs.
Rooms were freezing… not the bathroom though
No smoking section

2026-07-21 via Nuitee
A
Angela extended_group au
7
Pros:

The view and the rooms ,being serviced daily but it needs to be done in the morning not late afternoon

Cons:

I thought it was a little over priced and I got it on special, charging $10 a day to park your car is ridiculous when you’re already paying so much.
The main bed was a bit uncomfortable because it was two singles joint together and you could feel the joint in the middle.

2026-07-21 via Nuitee
H
Hayley couple au
8
Pros:

Staff were lovely

2026-07-14 via Nuitee
C
Carey family_with_children nz
7
Pros:

Great location for the room, and the spa pool was a lot of fun with beautiful views to enjoy.

Cons:

The rooms were showing their age and require updating.

2026-07-13 via Nuitee
Z
Zacka family_with_children au
10
2026-07-11 via Nuitee