Primula Beach Hotel

Hotels
7.4 (1058 reviews)
Jalan Persinggahan , Kuala Terengganu , MY
+60 9-622 2100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location near the beach
Friendly staff
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
6.35
Several reviews indicate concerns with cleanliness, particularly in bathrooms.
Service
8.35
Staff were generally friendly and helpful, though there were isolated negative experiences.
Location
8.85
Location is praised for its proximity to the beach and town, making it very convenient.
Room Quality
6.85
Room quality issues were noted, including old furniture and inadequate room features.
Amenities
7.35
Amenities like the pool were mentioned positively, but improvement areas exist.
Value for Money
6.85
Several comments suggest that the hotel is perceived as expensive compared to value received.
Food and Beverage
6.85
Breakfast options were criticized for being limited and too expensive.
Overall Experience
7.75
General satisfaction reported, with a balance of positive aspects and areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:13

Property Description

Gorgeous Views and Beach Access
With rooms offering stunning garden or ocean views and just a few steps away from a private beach, Primula Hotel provides a picturesque and serene environment for guests.

Dining Variety and Recreational Opportunities
Experience a diverse culinary journey with 3 dining options at the hotel and unwind by the outdoor pool or indulge in retail therapy at the shopping arcade.

Convenience and Relaxation
From air-conditioned rooms with private balconies to a fitness centre, spa, and massage centre, Primula Hotel ensures a comfortable and rejuvenating stay for all guests. Don't miss out on exploring the nearby attractions or enjoying a meal at the various on-site dining venues. Reserve your stay now for a memorable beach getaway at Primula Hotel.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Swimming pool will be closed starting from today 8 July 2023 till further notice.

The hotel will experience a temporary power outage on 10 November 2025 from 10 am to 2pm.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGG

Location

Guest Reviews

7.4
Based on 1058 reviews
Cleanliness: 6.35
Service: 8.35
Location: 8.85
Room Quality: 6.85
Amenities: 7.35
Value for Money: 6.85
Food and Beverage: 6.85
Overall Experience: 7.75
N
Nur • family_with_children • my
8
2026-10-31 • via Nuitee
A
Anuar • family_with_children • my
8
2026-10-27 • via Nuitee
H
Hansruedi • solo_traveller • my
1
Needs a total refurbishment , very outdated , building facade looks very bad
Pros:

Staff friendly , met the GM on Departure day and informed her

Cons:

Badly maintained, the assigned suite 714 has old outdated furnitures , the bathroom is not functioning- no hot water despite visits by engineers, slippery bathroom floor danger to fall , breakfast very basic , no service overcharged for service received

2026-10-23 • via Nuitee
A
AI CHIN • couple • my
5
Staying for one night is still bearable..
Pros:

Nice view

Cons:

Cleanliness of the bathroom need to be improved.. Staff did not comply to the bed selection.. Breakfast buffet is too pricey.. The mattress and the pillows are hard..

2026-10-22 • via Nuitee
K
K Kasthuri Rengan • couple • my
6
Could not take a walk in the beach because after waiting for breakfast for so long in the room we ha
Pros:

Had lunch as soon as we arrived. Asked for vegetarian fried rice and sandwiches. It was good

Cons:

Ordered room service breakfast and was promised it would be sent in 20 mins. After 45 mis called room service and nobody replied. Called lobby twice and they said they will call us back but no call back. Finally went down to lobby to check in a lift that took forever to come. We were told the breakfast is on its way to our room. Back in the room had breakfast that was cold: toast egg and coffee. Only tea was hot. Very disappointed

2026-10-17 • via Nuitee
I
Imran • couple • my
7
2026-10-14 • via Nuitee
M
mohammad • family_with_children • my
10
2026-10-13 • via Nuitee
N
Nur • family_with_children • my
9
2026-10-12 • via Nuitee
N
Nor Azliza • solo_traveller • my
9
2026-10-12 • via Nuitee
G
Geok Lian • couple • my
9
希望可以翻新粉刷房间。
Pros:

地点不错👌

Cons:

太旧了，要粉刷一下

2026-10-08 • via Nuitee
N
Nuranisyah • solo_traveller • my
5
2026-10-07 • via Nuitee
Z
Zuhairah • extended_group • my
1
Not happy
Cons:

Room licking 507 …The room had a strong cigarette smell, which was unpleasant and not suitable for families, especially those with children. The hotel staff also did not explain the situation clearly or provide a proper explanation when we raised the issue. I hope the hotel can improve the room cleanliness and provide better communication and service to guests….

2026-09-17 • via Nuitee
N
neqlon84 • solo_traveller • my
7
2026-09-17 • via Nuitee
M
mohamed • solo_traveller • my
1
Cons:

Old building it's fine but the maintenance very bad, broken closet and door..the room also have smell of old woody.

2026-09-16 • via Nuitee
M
mohd farid • family_with_children • my
5
really disappointed and unrecommended
Pros:

nothing to pround of

Cons:

request refurbish room instead got old room with unpleasant smell and stained toilet bowl. paid for 2 adults + 2 kids including the breakfast but being asked by staff at the cafe to pay for those kids and denied to eat at the cafe as we refused to pay , kind of being humiliated experience. really not worth for rm1k+ paid price.

2026-09-16 • via Nuitee
K
Khairi • couple • my
8
2026-09-14 • via Nuitee
N
NORHAZA • couple • my
2
2026-09-12 • via Nuitee
P
Pujah • extended_group • my
9
Staff ok
Pros:

Staff front desk bagus ( firdaus and feama) sorry if salah nama..

Cons:

Staff ok .. layan jee

2026-09-10 • via Nuitee
M
Muhamad • solo_traveller • my
8
Pros:

Smiling welcoming cart guys, garden, location.

Cons:

Small pool/no pool for adults

2026-09-09 • via Nuitee
N
Nur Hafidzah • solo_traveller • my
6
Pros:

Very near to the beach

Cons:

Old premise, it needs to be modernised

2026-09-07 • via Nuitee