Best Western Plus Palo Alto Inn and Suites

Hotels
•
Best Western Plus
8.2 (622 reviews)
12507 Southwest Loop 410 , San Antonio , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good breakfast
Comfortable accommodations
Excellent service
Cons:
Cleanliness issues
Inconsistent room quality
Location concerns

Categories

Cleanliness
6.8
Multiple reviews mentioned dirty rooms and cockroaches, indicating poor cleanliness.
Service
9.8
Staff was described as courteous and responsive, showcasing excellent service.
Location
7.8
Location was described as not great or average.
Room Quality
7.3
Some renovations noted, but several issues like noise and discomfort were mentioned.
Amenities
8.8
General positive mentions of breakfast and pool, with some minor issues.
Value for Money
8.5
Varying opinions on value considering cleanliness and service-related aspects.
Food and Beverage
8.3
Breakfast positively noted, but some issues with food options were mentioned.
Overall Experience
8.3
Majority of the feedback was mixed; positive service and breakfast contrasted with cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:58

Property Description

Convenient Location and Modern Amenities
Located just off Interstate 410, the Best Western Plus Palo Alto is a short drive from downtown San Antonio. Guests can unwind in the indoor pool and hot tub, and stay connected with free WiFi.

Comfortable Rooms and Useful Facilities
Each room features a flat-screen cable TV, microwave, refrigerator, and coffee-making facilities. The hotel also offers a fitness center, business center, and a launderette for convenience.

Nearby Attractions and Easy Access
Explore Palo Alto Community College and Mission Del Lago Golf Course just minutes away. With Lackland Air Force Base within a 10-minute drive, this hotel is perfect for both leisure and business travelers.

Book your stay at Best Western Plus Palo Alto now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 622 reviews
Cleanliness: 6.8
Service: 9.8
Location: 7.8
Room Quality: 7.3
Amenities: 8.8
Value for Money: 8.5
Food and Beverage: 8.3
Overall Experience: 8.3
J
Jeffery • extended_group • us
10
Over all wonderful
Pros:

The eggs and fresh fruit but was wish for pancakes 🥞 😁 for breakfast

Cons:

No snack machine on our floor

2026-05-27 • via Nuitee
M
Monica • solo_traveller • us
7
2026-05-26 • via Nuitee
M
Monty • solo_traveller • us
5
Pros:

Good location and it was very clean.

Cons:

I didn't know the handicap room bed would be so high off the floor. My mother-in-law who is 85 years old and had two knee surgeries could not get on the bed. I asked if they had a rollway bed, a recliner or step stool. All answers were no. She said. " We can not be liable! I am more upset with the way the questions were answered.

2026-05-26 • via Nuitee
A
Angelica • couple • us
9
Pros:

Cleanness

2026-05-25 • via Nuitee
T
tracy • couple • us
8
2026-05-25 • via Nuitee
P
Perez Marcelino • couple • us
10
Excelente lugar y ubicación
Pros:

Excelente

Cons:

Todo está perfecto

2026-05-22 • via Nuitee
R
Rogelio • couple • us
10
It is close to a lot of good restaurants
Pros:

Location and staff

Cons:

Nothing

2026-05-17 • via Nuitee
R
Rogelio • couple • us
10
2026-05-13 • via Nuitee
K
Karina • couple • us
10
Pros:

Breakfast was great and staff was really nice

2026-05-13 • via Nuitee
J
Julia • solo_traveller • us
10
2026-05-12 • via Nuitee
R
Ramon • solo_traveller • us
10
Pros:

Clean

Cons:

Clean

2026-05-11 • via Nuitee
C
Carlos Alberto • family_with_children • mx
10
Exelente
Pros:

Buen desyuno / Ubicacion ok

Cons:

N/A

2026-05-07 • via Nuitee
J
Jimmy • couple • us
9
2026-05-07 • via Nuitee
B
Barron • family_with_children • us
4
No hot water Saturday night or Sunday morning in room 303. We also had a bad leak from the tub faucet, and there was pol
Pros:

Clean

Cons:

No hot water Saturday and Sunday
tub spout leaking into tub
Police had a homeless looking male detained out front around 11 pm

2026-05-04 • via Nuitee
B
Bingham • solo_traveller • us
10
Pros:

Room size was great and the staff was great

Cons:

That we weren't able to stay longer

2026-05-02 • via Nuitee
J
Juan • solo_traveller • us
10
2026-04-21 • via Nuitee
L
Lynda • couple • us
4
I would not recommend this hotel.
Pros:

The beds were ok

Cons:

No hot water!

2026-04-13 • via Nuitee
G
Gallardo • family_with_children • us
10
2026-04-09 • via Nuitee
B
Bryan • family_with_children • us
10
2026-04-07 • via Nuitee
B
Benjamin • family_with_children • us
8
Pros:

I had an apartment like space, though o ly needed a room

Cons:

The breakfast could have been better

2026-04-06 • via Nuitee