Holiday Inn Garland by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (650 reviews)
5110 North George Bush Freeway , Garland , us

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Mostly clean rooms
Cons:
Amenities under construction
Issues with reservations
Room cleanliness concerns

Categories

Cleanliness
7.06
Mixed feedback regarding room cleanliness; some guests noted issues with cleaning quality.
Service
9.03
Above and beyond staff were highlighted as friendly and helpful.
Location
9.07
Convenient location for various activities and easy access to main roads.
Room Quality
8.02
Rooms were generally clean, but frustrations with bookings and room types affected ratings.
Amenities
6.55
Many amenities were under construction, disappointing guests who expected them.
Value for Money
7.51
Concerns over charges and the lack of available amenities impacted perceived value.
Food and Beverage
7.56
Some guests had issues with breakfast inclusion; restaurant no longer available.
Overall Experience
8.43
Mixed overall experience with both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:03

Property Description

Indulge in Comfort and Convenience

Modern Rooms with Amenities: Enjoy free Wi-Fi, a flat-screen TV, microwave, refrigerator, and coffee maker in our vibrant rooms.

Delicious Dining Options: Treat yourself to American cuisine at WildFire Bar and Grill, where each booth has a TV for entertainment.

Relax and Unwind: Take a dip in the indoor pool, unwind in the whirlpool, stay fit in the gym, or catch up on work at the business center.

Experience comfort and style at the Holiday Inn Garland. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit 20 US dollars per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 650 reviews
Cleanliness: 7.06
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 6.55
Value for Money: 7.51
Food and Beverage: 7.56
Overall Experience: 8.43
J
Jacob • couple • us
8
As expected, no complaints.
Pros:

The staff were real friendly and professional looking, and booking the room was very easy and checking in was just as easy.

2026-05-26 • via Nuitee
G
Grant • solo_traveller • us
9
Pros:

The property was clean, smells great, and the staff was nice and very friendly

2026-05-24 • via Nuitee
B
Berdena • couple • us
1
Cons:

Upon entering our room, which at a glance looked clean and inviting after a long drive, I immediately saw something on the bed. It stood out on the white sheet so I went to investigate. There was a massive bed bug on the bed. After getting my husband to confirm what I was seeing, we took pics and went down to talk to the front desk. The gentleman there basically grunted when we told him and went to typing stuff on the computer. There was zero concern or desire to assist us with the issue. We did not stay there and I am still hoping to get my money back, we shall see.

2026-05-20 • via Nuitee
H
Hang • couple • us
10
Pros:

Clean

Cons:

None

2026-05-18 • via Nuitee
🥓🥓shanell • couple • us
10
I loved it beds were comfortable bathroom was huge and clean the microwave and fridge was a bonus
Pros:

It was clean and friendly environment

Cons:

The breakfast it seemed microwaved

2026-05-18 • via Nuitee
O
Owens • solo_traveller • us
6
Ok
Pros:

Didn't get breakfast.

Cons:

Walls in bathroom needs painting. AC is extremely loud.

2026-05-18 • via Nuitee
T
Tena • couple • us
9
Pros:

We didn't eat breakfast I don't think it was included with the stay

2026-05-14 • via Nuitee
C
Calvin • family_with_children • us
7
2026-05-04 • via Nuitee
M
Mike • solo_traveller • us
9
Pros:

Everything was good

Cons:

N/A

2026-05-04 • via Nuitee
G
Georgia • couple • us
10
Nice facility and friendly staff!
Pros:

Wonderful staff! Very helpful and friendly!

2026-04-28 • via Nuitee
C
chris • solo_traveller • us
9
Pros:

Andrew was extremely helpful. Location was central to our plans.

Cons:

nothing. Will return in May.

2026-04-24 • via Nuitee
D
Derrick • family_with_children • us
10
2026-04-24 • via Nuitee
L
Lorena • couple • us
1
2026-04-23 • via Nuitee
• couple • us
1
2026-04-10 • via Nuitee
J
Jesse • couple • us
10
It was quiet, very clean and I will stay there again.
Pros:

The honest truth it looks very good.I mean everything was in place. But the last time. I was there they were doing construction, but it really looks good now..
But overall it looked really good

Cons:

No complaint

2026-04-05 • via Nuitee
H
Hope • couple • us
5
Pros:

We liked the location.

Cons:

It was under construction and was the most expensive place we stayed at out of 4 hotels. Here was no breakfast available.

2026-03-28 • via Nuitee
M
Mildred • family_with_children • us
9
2026-03-27 • via Nuitee
T
Trung • family_with_children • us
9
2026-03-23 • via Nuitee
J
Jatta • solo_traveller • us
10
Everybody was professional and friendly
Pros:

Everything was nice

Cons:

N/a

2026-03-18 • via Nuitee
R
Robin • family_with_children • us
1
Horrible first time experience at this location.
Pros:

The young lady at the front desk was friendly.

Cons:

Upon entering the room and inspecting the bed, I discovered what appeared to be semen stains on the bed linens. This is completely unacceptable and raises major concerns about the cleanliness standards and housekeeping practices at your hotel.

This situation was not only disturbing, but also unsanitary and a potential health concern. As a paying guest, I expect clean, properly sanitized accommodations, and this experience fell far below reasonable expectations.

I immediately reported the issue, requested new linens, then requested a room change, however the incident has significantly impacted my confidence in your establishment.

2026-03-17 • via Nuitee