Hotel Chantecler

Hotels
7.4 (618 reviews)
26 Groot Eiland , Brussels , be

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Non-smoking throughout
Designated smoking area
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Need for room renovations
Noise from outside

Categories

Cleanliness
6.58
Some reviews indicated that rooms and hallways need renovation and cleanliness is a concern.
Service
8.55
Numerous mentions of friendly and accommodating staff, enhancing overall experience.
Location
8.79
Highlighting excellent locations near attractions and transport links.
Room Quality
6.74
Mixed sentiments with some rooms needing renovations and updates.
Amenities
7.27
Amenities such as coffee availability and smart TVs mentioned positively.
Value for Money
7.23
Generally good value for the location and service provided.
Food and Beverage
6.78
Basic offerings mentioned, with some complaints about the quality.
Overall Experience
7.25
Overall experience is generally positive despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:01

Property Description

Charming Hotel in the Heart of Brussels

Convenient Location: Hotel Chantecler is ideally located near Mont des Arts, Brussels Central Station, and Place Sainte-Catherine, making it perfect for exploring the city.

Comfortable Rooms: Each room is equipped with a desk, flat-screen TV, and a private bathroom with free toiletries, ensuring a comfortable stay for guests.

Near Major Attractions: With popular sites like Royal Gallery of Saint Hubert, Notre-Dame du Sablon, and Magritte Museum nearby, guests can easily immerse themselves in the city's culture.

Experience the best of Brussels at Hotel Chantecler. Book your stay now for a memorable trip.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 618 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 7.23
Food and Beverage: 6.78
Overall Experience: 7.25
R
Rocio • couple • be
7
2026-07-24 • via Nuitee
N
Natalia • solo_traveller • es
3
Pros:

La ubicación

Cons:

Esta sucio y sin mantenimiento

2026-07-24 • via Nuitee
M
Mandie • solo_traveller • au
9
Pros:

Comfortable room, great location

Cons:

No fridge

2026-07-22 • via Nuitee
L
Loredana • couple • it
6
Pros:

Posizione ottima per spostarsi a piedi in centro, servizi puliti, servizio di caffè gratuito nella hall (c’è anche un bollitore per il the).

Cons:

Non mi è piaciuta la moquette in camera e la porta del bagno non era in asse e non si chiudeva.

2026-07-22 • via Nuitee
E
Elisa • couple • it
7
2026-07-21 • via Nuitee
F
Felix • solo_traveller • gb
4
Pros:

Location

Cons:

No AC or fans-it was 36 degrees

2026-07-19 • via Nuitee
M
Martina • solo_traveller • it
8
Pros:

Il personale molto gentile,la camera pulita e accogliente,nella sua semplicità,lenzuola e asciugamani sempre puliti e profumati, posizione centrale ottima alle varie attrazioni.

Cons:

L'unica pecca purtroppo che essendo la camera esposta proprio sulla strada si faceva fatica a dormire un po' per il chiasso

2026-07-19 • via Nuitee
D
Dina • solo_traveller • ua
9
Pros:

Very friendly and helpful staff, who let us check-in earlier :) Very good location, right in the city center for a very good price.

Cons:

Keep in mind that in the summer, streets around the hotel are busy and it's warm in the room even at night with the windows open, so it might get nosy.

2026-07-19 • via Nuitee
J
Jose Manuel • solo_traveller • es
3
Pros:

Ubicacion perfecta

Cons:

Descuidado. Mal estado

2026-07-18 • via Nuitee
C
Chiara • couple • it
8
2026-07-17 • via Nuitee
D
Diaz Buendía • solo_traveller • pe
6
Pros:

Ubicación

Cons:

Precio y ambiente en general

2026-07-16 • via Nuitee
N
Noah • couple • gb
6
On a budget it is very good, however I would not be staying there again if I went back to Brussels
Pros:

The staff was very nice, however when we arrived the reception wasn’t open and had to carry our bags round for around 45 minutes before we could check in to our room but this wasn’t too much of an issue. Overall they had great facilities

Cons:

The bed was a little bit dirty some small stains and hairs here and there but once we cleaned it and got it sorted it was all good

2026-07-12 • via Nuitee
X
Xisca • solo_traveller • es
8
Pros:

El recepcionista encantador y la ubicación ideal!

Cons:

Pondría un ventilador i cambiar la regadera de la ducha!

2026-07-12 • via Nuitee
V
Víctor • solo_traveller • es
7
Experiencia en Hotel Chantecler
Pros:

El trato con el personal
Cercanía al centro
Cercanía con la estación de tren

Cons:

No hay aire acondicionado
La ducha era dificil de regular
No había neverita en la habitación
No había caja fuerte

2026-07-11 • via Nuitee
D
didier • solo_traveller • be
9
2026-07-10 • via Nuitee
O
Orsolya • extended_group • hu
7
Pros:

Frinedly staff, we had to check in late due to flight delay and they still accomodated us. Clean room, free coffee and tea.

Cons:

Very noisy place, it was hard to sleep. No fridge.

2026-07-07 • via Nuitee
W
Weronika • solo_traveller • pl
7
2026-07-06 • via Nuitee
H
Hai Pham (Celine) • extended_group • fr
6
The experience is good enough for the value of money.
Pros:

The location is near the train station and main tourist attractions, which is a good point. The staff are friendly and supportive, and we can keep our luggage there for free.

Cons:

However, it's also located near 2 bar/pubs, which are quite loud at night. The lighting in the room is quite bad.

2026-07-06 • via Nuitee
W
Wilja • solo_traveller • nl
8
Pros:

Top locatie midden in het centrum van Brussel.
Persooneel was erg vriendelijk en meedenkend.

2026-07-05 • via Nuitee
E
Egle • solo_traveller • lt
10
Pros:

Great place in the city center, main square is reachable within few minutes. Also, there are many places to have breakfast, lunch or dinner around the hotel. Staff was friendly and helpful

2026-07-05 • via Nuitee