Hotel Chantecler

Hotels
7.4 (562 reviews)
26 Groot Eiland , Brussels , be

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Children allowed

Facilities

Non-smoking rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Allergy-free room
Fire extinguishers
Smoke alarms
Key access
CCTV outside property
24-hour security
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Need for room renovations
Noise from outside

Categories

Cleanliness
6.58
Some reviews indicated that rooms and hallways need renovation and cleanliness is a concern.
Service
8.55
Numerous mentions of friendly and accommodating staff, enhancing overall experience.
Location
8.79
Highlighting excellent locations near attractions and transport links.
Room Quality
6.74
Mixed sentiments with some rooms needing renovations and updates.
Amenities
7.27
Amenities such as coffee availability and smart TVs mentioned positively.
Value for Money
7.23
Generally good value for the location and service provided.
Food and Beverage
6.78
Basic offerings mentioned, with some complaints about the quality.
Overall Experience
7.25
Overall experience is generally positive despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:01

Property Description

Charming Hotel in the Heart of Brussels

Convenient Location: Hotel Chantecler is ideally located near Mont des Arts, Brussels Central Station, and Place Sainte-Catherine, making it perfect for exploring the city.

Comfortable Rooms: Each room is equipped with a desk, flat-screen TV, and a private bathroom with free toiletries, ensuring a comfortable stay for guests.

Near Major Attractions: With popular sites like Royal Gallery of Saint Hubert, Notre-Dame du Sablon, and Magritte Museum nearby, guests can easily immerse themselves in the city's culture.

Experience the best of Brussels at Hotel Chantecler. Book your stay now for a memorable trip.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 562 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 7.23
Food and Beverage: 6.78
Overall Experience: 7.25
L
Lukas • solo_traveller • ch
4
2026-06-27 • via Nuitee
P
Payton • couple • au
1
The property should inform you regarding the noise and provide a fan during extremely hot conditions
Pros:

The location

Cons:

The rooms had a terrible smell. The bedrooms were extremely hot and no fans were provided. Noise from the street was very loud and went until early hours of the morning. The shower drains were blocked and the water filled up above ankle level whilst showering.

2026-06-27 • via Nuitee
A
Ajmal • couple • gb
7
Nice stay as it was for 1 night only and was convenient with the location, just a bit outdated and could do with a remod
Pros:

Good Location, Fan provided upon request due to the hot weather

Cons:

Quite out dated, not very clean is some areas of the room, very harm as no AC

2026-06-27 • via Nuitee
J
Jean-Pierre • solo_traveller • fr
8
Pros:

Bien qu’en plein centre-ville calme total

2026-06-27 • via Nuitee
L
Luis • solo_traveller • ar
7
Falta de aire
Pros:

La ubicación

Cons:

No había aire, hacía calor y tuvimos que dormir con las ventanas abiertas, y estas daban a la calle.

2026-06-25 • via Nuitee
A
Aleksei • family_with_children • ru
8
Pros:

Отель находится в шаговой доступности от центральных достопримечательностей. На комфорт особо не надеялись так ка отель ** для одной ночи вполне подходит.

Cons:

Номер маленький в ванной комнате нужен ремонт. Цена достаточно высокая. Комфорт оставляет желать лучшего,

2026-06-25 • via Nuitee
L
livio • solo_traveller • it
3
Pessima esperienza da non ripetere
Pros:

Location in centro

Cons:

Camera assolutamente male con puzza di fumo impressionante

2026-06-25 • via Nuitee
S
Styliana • solo_traveller • gr
7
2026-06-25 • via Nuitee
M
Marta • extended_group • it
5
Pros:

Accoglienza e possibilità di lasciare il bagaglio in hall anche dopo il check out.

Cons:

Capelli ovunque nel bagno e assenza di aria condizionata

2026-06-23 • via Nuitee
A
Alejandro • solo_traveller • es
7
2026-06-23 • via Nuitee
M
María Begoña • solo_traveller • es
7
Pros:

La ubicación y la cama cómoda y ascensor

Cons:

La ducha no tenía puerta y se nos inundó la habitación,se lo comunicamos y al dia siguiente nos la cambio por otra habitación
Que tenías en vez de ducha tenía bañera y estaba más viejo el baño y la mampara también estaba mal pero habia desagüe en el baño y así nos arreglamos.

2026-06-21 • via Nuitee
P
Paula • couple • es
6
Muy céntrico pero muy cutre
Pros:

Que estaba muy céntrico

Cons:

Era un zulo de habitación con una cama y un lavabo sin ventilación y hacía mucha calor.

2026-06-21 • via Nuitee
P
Pilar • couple • es
7
2026-06-21 • via Nuitee
R
Romanovska • couple • gb
7
2026-06-21 • via Nuitee
L
Luta • solo_traveller • mk
9
Perfect location, and the staff so helpful.
Pros:

The location was perfect.

Cons:

Little bit old, but everything was perfect and functional.

2026-06-19 • via Nuitee
H
Helena • couple • fr
5
Correct pour un concert à l’AB.
Pros:

Emplacement parfait au cœur de la ville.

Cons:

Les sanitaires des années 80, dans leurs jus.
Moquette au sol et aux murs, pareil.

2026-06-18 • via Nuitee
T
Tohan • couple • tr
8
2026-06-17 • via Nuitee
A
Arturo-PG • solo_traveller • es
3
2026-06-17 • via Nuitee
A
ANNA • solo_traveller • gr
8
2026-06-15 • via Nuitee
T
tuğba • couple • tr
7
2026-06-15 • via Nuitee