Pestana Chelsea Bridge Hotel & SPA

Hotels
Pestana Hotel & Resorts
8.8 (7568 reviews)
354 Queenstown Road , London , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Excellent amenities
Cons:
Noise from the train station
Lift issues

Categories

Cleanliness
8.7
The housekeeping was very good, perfect cleaning always left our room spotless.
Service
9.2
Staff was very kind, with special mentions of attentive members like Kaio and Angela.
Location
9.2
Perfect location in a stunning Chelsea neighborhood, very close to public transportation.
Room Quality
8.2
Room was large with comfortable pillows; however, the mattress was noted as too soft.
Amenities
8.7
Spa and indoor facilities were very good; appreciated the gym and late checkout.
Value for Money
8.7
Good value for money with well-maintained facilities and friendly staff.
Food and Beverage
8.7
Breakfast was amazing and plentiful, coupled with a commendable breakfast team.
Overall Experience
9
Overall, a very good experience with strong highlights on staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:26

Property Description

Stylish Rooms with Park Views
The 4-Star Pestana Chelsea Bridge offers stylish rooms overlooking Battersea Park. Each room features a luxury bed, flat-screen TV, and modern private bathrooms with separate baths and showers.

Convenient Location
Located near two rail stations, guests can reach them within 10 minutes by foot. The hotel also provides immediate access to Battersea Park and is a short walk away from the shops of Sloane Square.

Dining Options
Guests can enjoy international cuisine at the on-site restaurant Atlántico, which is currently serving breakfast. A limited menu is also available at the Atlántico Bar for those looking for a quick bite.

Experience luxury and convenience at Pestana Chelsea Bridge. Book your stay now!

Important information:

The credit card used to make the booking must be presented at check-in.
- Maximum 14 people in the SPA treatment room.
- Aurora or Pestana staff will be allowed at any given time to ensure health & safety and proper monitoring of the space
- No children under the age of 3 allowed in the pool/sauna/steam room
- Children under 16 should always be under the supervision of adults at all time.
- Children under 16 not allowed in the steam room and saunaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 4 per hour.

Location

Guest Reviews

8.8
Based on 7568 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
J
Joy solo_traveller gb
7
Pros:

I liked the ambience if the place ,it was clean,well situated in the center of London ,taxi service and close to train station making getting around easy.The staff were very polite,friendly and professional.

Cons:

I paid for my room using two credit cards ,the first payment of 400pounds went out ok,then the balance was supposed to be taken out of another credit card plus charge for breakfast for two days.i paid got the ok that payment has gone through Since I was on holiday I just assumed the biggest bill was paid so I used my card based on the balance that I could see.
Come check out I was told sorry but the balance of the payment was not taken and on top of this the system has refunded 179 + pounds so you now owe us three hundred pounds! I was like what!how and why did this happen?from their explanation the accounting system rejected the payment and refunded a payment it never took.
To say we argued back and forth ,the staff were polite and patient and gave me the breakfast as complimentary. I struggled as I tried to understand how a huge hotel like this will have such a faulty accounting system,and then it downed on me that when I got to reception there were suitcases that appeared like guest suitcases behind the reception desk most likely belonging to other guest who found themselves in similar situations and can't pay so left their luggage s as collateral.I eventually had to pay three hundred pounds that I had not budgetted for that certainly affected my holiday and let down the place for me.

2026-07-25 via Nuitee
F
Fiona family_with_children gb
10
Lovely hotel with great pool and sauna - perfect location for exploring London
Pros:

The location is great - close to the river and the brilliant facilities of Battersea Power Station. 20 mins on the tube to the West End. Rooms lovely, shower great with lovely products. Staff very friendly - especially Del at Breakfast. The pancake machine is fun! We really enjoyed the pool, the sauna and steam room.

Cons:

One of our twin beds was a bit wobbly.

2026-07-24 via Nuitee
S
Sameer. extended_group kw
6
most of the hotels the checking out is 12pm not 11
Pros:

the locations

Cons:

the cleaning is very bad

2026-07-24 via Nuitee
E
Elpida couple gr
9
2026-07-24 via Nuitee
R
Rima solo_traveller ae
7
Pros:

Central for my requirements

Cons:

Could be cleaner

2026-07-24 via Nuitee
L
laura extended_group gb
10
Fitted with our needs more than enough.
Pros:

Spa area, size of room and location.

Cons:

Room smelt strongly of cigarette smoke.

2026-07-24 via Nuitee
S
Sameer. couple kw
6
2026-07-24 via Nuitee
A
Ayhan solo_traveller tr
8
2026-07-23 via Nuitee
J
Joanne extended_group gb
9
2026-07-23 via Nuitee
S
Sarah couple ie
7
Great location
Pros:

The location was excellent
The staff were friendly
Comfortable beds

Cons:

Extremely loud other guests in the hotel. We had to ring reception 3 times to ask them to deal with it- party music and shouting in the hallways

2026-07-23 via Nuitee
D
Diogo family_with_children nl
8
2026-07-23 via Nuitee
A
AndreaDiAnselmo solo_traveller it
7
Pros:

Posizione

Cons:

Solo asciugamani per 1 persona. Non hanno rifornito il caffè

2026-07-23 via Nuitee
M
MARGUERITE Ann extended_group ie
10
2026-07-23 via Nuitee
G
Garratt solo_traveller gb
4
Pros:

As previous stated

Cons:

As previously stated

2026-07-22 via Nuitee
G
Garratt solo_traveller gb
5
Snagging needed
Pros:

The premises are shabby and not up to pare...the hotel needs snagging and a total regeneration..

Cons:

Limited food, limited beverages, badly chipped and dated furniture in rooms....over priced breakfast buffet..no spare toothbrushes.or.paste ..limited coffee milk and sugar in room ..

2026-07-22 via Nuitee
Y
Yasmine family_with_children fr
10
excellent choix pour une famille avec jeunes enfants, nous reviendrons.
Pros:

quartier, confort, bon rapport qualité-prix du petit-déjeuner, piscine est un gros plus en période de canicule et avec les enfants.

Cons:

des points mineurs (pas le bon nombre de serviettes par rapport à l'occupation)

2026-07-22 via Nuitee
A
Allan couple gb
8
2026-07-21 via Nuitee
H
HAMMAM solo_traveller sa
9
2026-07-21 via Nuitee
X
Xavier solo_traveller za
5
The location and convenience makes up for the service.
Pros:

The location of property was great and the breakfast was good.

Cons:

The only staff members who seemed to know that they work in the hospitality industry was the porter and the gentleman hosting breakfast. They were both friendly and helpful.

2026-07-21 via Nuitee
M
Marc couple gb
5
2026-07-21 via Nuitee