Pestana Chelsea Bridge Hotel & SPA

Hotels
•
Pestana Hotel & Resorts
8.8 (7762 reviews)
354 Queenstown Road , London , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Excellent amenities
Cons:
Noise from the train station
Lift issues

Categories

Cleanliness
8.7
The housekeeping was very good, perfect cleaning always left our room spotless.
Service
9.2
Staff was very kind, with special mentions of attentive members like Kaio and Angela.
Location
9.2
Perfect location in a stunning Chelsea neighborhood, very close to public transportation.
Room Quality
8.2
Room was large with comfortable pillows; however, the mattress was noted as too soft.
Amenities
8.7
Spa and indoor facilities were very good; appreciated the gym and late checkout.
Value for Money
8.7
Good value for money with well-maintained facilities and friendly staff.
Food and Beverage
8.7
Breakfast was amazing and plentiful, coupled with a commendable breakfast team.
Overall Experience
9
Overall, a very good experience with strong highlights on staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:26

Property Description

Stylish Rooms with Park Views
The 4-Star Pestana Chelsea Bridge offers stylish rooms overlooking Battersea Park. Each room features a luxury bed, flat-screen TV, and modern private bathrooms with separate baths and showers.

Convenient Location
Located near two rail stations, guests can reach them within 10 minutes by foot. The hotel also provides immediate access to Battersea Park and is a short walk away from the shops of Sloane Square.

Dining Options
Guests can enjoy international cuisine at the on-site restaurant Atlántico, which is currently serving breakfast. A limited menu is also available at the Atlántico Bar for those looking for a quick bite.

Experience luxury and convenience at Pestana Chelsea Bridge. Book your stay now!

Important information:

The credit card used to make the booking must be presented at check-in.
- Maximum 14 people in the SPA treatment room.
- Aurora or Pestana staff will be allowed at any given time to ensure health & safety and proper monitoring of the space
- No children under the age of 3 allowed in the pool/sauna/steam room
- Children under 16 should always be under the supervision of adults at all time.
- Children under 16 not allowed in the steam room and saunaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.8
Based on 7762 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
M
majed • solo_traveller • kw
8
2026-09-19 • via Nuitee
L
Leanne • couple • gb
10
Pros:

Big room with great views and a very comfortable bed. Very friendly staff with nice car.

2026-09-19 • via Nuitee
C
Christopher • solo_traveller • ie
9
Pros:

The location is perfect. Close to Batersea Power station, close to the park and the Thames.

Cons:

I had no issues whatsoever.

2026-09-19 • via Nuitee
T
Taylon • solo_traveller • us
8
Pros:

Liked how close it was and staff was nice breakfast was good

Cons:

I didn’t like the room being a little old and the showers we a bit odd

2026-09-18 • via Nuitee
H
Hayder • solo_traveller • iq
9
Should be repeated
Pros:

Comfortable, perfect location and great support from the staff especially Ahmed who helped us with our bags

2026-09-18 • via Nuitee
J
JEANETTE • solo_traveller • gb
8
Pros:

Big bed

Cons:

Cod coffee out of the urn

2026-09-18 • via Nuitee
T
Tilda • solo_traveller • tr
9
2026-09-17 • via Nuitee
A
Adam • solo_traveller • gb
7
2026-09-17 • via Nuitee
J
Jittahan • couple • th
7
7/10 value for money
Pros:

Front Officers are nice
Room size is ok
Location is very good

Cons:

need more attention in daily room cleaning
Romantic package was far less than expectation
I am not sure that every hotel in uk give a bottle of water and othter toileteries just once or everyday because we got them just once during six days stay.

2026-09-17 • via Nuitee
M
Mohammed • couple • qa
1
Don’t stay here
Pros:

Location is okay

Cons:

- WORST HOTEL AND SERVICE, I HAD THE WORST EXPERIENCE WITH THEM
- Very dirty dusty rooms I can feel the dust in my throat , there’s rust all over the lamps . The smell is so bad it’s disgusting in the room and in the cupboards it’s everywhere.
- Pillows are without covers
- Poor reception staff . And in the middle of their shift they’re talking to their friends on the side near the elevators and they were blocking that way too so unprofessional
- One of the electrical switches isn’t working
- We had to drag our own bags to our room because they did not have a porter and the staff watched me take all my bags by myself didn’t even offer to help .
- There’s no service whatsoever they refused to bring a cup of ice to my room , they told me to go downstairs and fetch it myself. Why is it called a hotel if they don’t provide any of the services that hotels usually do offer?
- The AC is really hot
- Only provided us with 1 water bottle for our 7 nights stay ( we are 2)
- They don’t clean or change the towels at all.
- They stole my bag of sanitary items that I bought for myself and they did not return it even though I informed the reception
- The elevator needs maintenance, they’re risking the lives of all those who stay at the hotel
- Housekeeping most definitely don’t know how to clean rooms because how on earth is the bathroom always dirty and the room is always dusty.
- They deprived us from tissue boxes , they don’t place new tissue boxes everyday , if you want to stay at this hotel you basically have to clean after yourself and provide everything at your own expense .
- I most definitely do not encourage anyone to stay at this hotel, not worth your money.
- Worst service ever, and most of the staff not all , look like they’re forced to work here they’re bored out of their lives. And one of the staff doesn’t even know how to speak proper English .
- I don’t even know how this hotel has 4 stars, I can go on and on about how bad everything is.

2026-09-17 • via Nuitee
D
Dal • family_with_children • gb
1
Stay was terrible checked our within 2 minutes of entering the property
Cons:

Room was dirty had staines all over the floor and walls.

2026-09-17 • via Nuitee
M
Mihaljević • couple • de
10
2026-09-16 • via Nuitee
L
Linzie • couple • gb
10
2026-09-16 • via Nuitee
Y
Yoshiaki • couple • gb
8
2026-09-16 • via Nuitee
P
pamela • family_with_children • fr
9
2026-09-16 • via Nuitee
A
Al Ruhaili • extended_group • om
10
Pros:

Excellent stay at Pestana Chelsea Bridge Hotel & SPA. Service was outstanding throughout — the staff were genuinely friendly and helpful, especially Ana and Ahmed, who both went out of their way to make sure everything was smooth and comfortable for us.
The location is fantastic, especially if you’re renting a car. It’s just steps from Battersea Power Station, where the Sixt rental branch is located, so pickup and drop-off were quick and hassle-free.
The room was comfortable with a lovely view, and the area itself felt like a quieter, more relaxed side of London compared to the busier central areas — while still being close enough to everything. A great base for exploring the city.
Highly recommend this hotel for anyone looking for great service, comfort, and a genuinely convenient location.

2026-09-16 • via Nuitee
H
Howell • solo_traveller • gb
7
Pros:

No

Cons:

The staff had bad attitudes

2026-09-15 • via Nuitee
V
valerie • solo_traveller • gb
10
Very pleasant. Staff at the bar bent over backwards to accommodate us. Staff on the whole extremely friendly
Pros:

Very clean. Easy to get around the hotel. Nice and airy not cramped

2026-09-15 • via Nuitee
J
Jane • solo_traveller • gb
8
Pros:

Massive beds and very comfy

Cons:

Couldn't make air con cooler

2026-09-15 • via Nuitee
A
Aysha Juma • couple • bh
4
Pros:

Close to battersea power station

Cons:

The rooms should be clean well, diffuser with some nice smell would be a good idea. They dont have concierge service!

2026-09-15 • via Nuitee