Hotel Metro

Hotels
9.2 (765 reviews)
32 Covent Market Lane , London , ca

listing image 1
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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Clean rooms
Nice design
Cons:
No breakfast options
Cleanliness issues
Uncomfortable bed
Parking issues

Categories

Cleanliness
8.79
Some reviews noted cleanliness issues, such as not very clean and the comfort of pillows.
Service
9.99
Multiple reviews praised the friendly and helpful staff.
Location
10
Location was frequently highlighted as excellent and convenient.
Room Quality
8.75
Rooms were described as nice and clean, though some mentioned issues with heating.
Amenities
8.78
Amenities were generally adequate but there were complaints about the absence of breakfast options.
Value for Money
9.24
While some felt prices were high, the location and convenience offered value.
Food and Beverage
8.29
Breakfast was not available and a restaurant for this service was missed.
Overall Experience
9.78
Overall, guests had a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:42

Property Description

Luxury Boutique Hotel near Budweiser Gardens

Spa Services and Room Service: Indulge in relaxation with our spa services and enjoy the convenience of room service during your stay.

Modern Amenities: Our rooms are equipped with iPod docking stations, 37-inch flat-screen TVs, and bar fridges for your entertainment and comfort.

Convenient Features: Enjoy complimentary coffee and tea, pet-friendly accommodations, and access to a business center and meeting spaces.

Experience the best of London at Hotel Metro, just steps away from Budweiser Gardens. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

ELEVATOR MAINTENANCE: The elevator will be temporarily out of service until further notice. We apologize for the inconvenience.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CAD 21 per day.

Location

Guest Reviews

9.2
Based on 765 reviews
Cleanliness: 8.79
Service: 9.99
Location: 10
Room Quality: 8.75
Amenities: 8.78
Value for Money: 9.24
Food and Beverage: 8.29
Overall Experience: 9.78
M
Man Yi • extended_group • ca
5
Pros:

I've finally get refund back and thank you management team for special exception. The front staff Justin was nice but he never mentioned that refund would be processed after the approval from his manager before we left the hotel. This was misleading information but hotel finally helped to solve this issue.

Cons:

We arrived to hotel and told the front staff that bathtub in the room is dirty and old, no curtain in the shower room. It’s hard for us to stay and Justin told us that there would be no charge for us if we didn’t want to stay and truly understood our concerns. Then we decided to leave the hotel immediately because he mentioned that there would be no charge for us plus the car park fee refund as well. It was for my birthday trip and I drove all the way back to Toronto at night. Justin rejected for refund now and asked me to contact booking.com for refund issue. I asked for a written note from him just in case if there is charges to my credit card after my departure, he said don’t worry and no charge for us, he won’t give me a note about this. I further expressed that the payment was gone through to their hotel, there is nothing I can deal with hotel.com. I felt so angry that they lied to me and telling me different things now, if he never mentioned there will be no charge for us, why I must leave the hotel as full payment is required???

2026-05-15 • via Nuitee
V
Valerie • couple • ca
8
Very nice stay, will come again!
Pros:

Cozy spacious room

Cons:

Shower head was really high up, a hand held would have been better

2026-05-07 • via Nuitee
I
Ivy • couple • us
1
Rude staff, water damage, mold, grimy room, noisy, broken thermostat and severely overpriced
Pros:

Nothing

Cons:

Everything

2026-05-06 • via Nuitee
S
Sandra • couple • ca
10
2026-05-03 • via Nuitee
M
Min Min • solo_traveller • ca
9
Pros:

Very clean, good facilities and the room was much larger than I expected.

Cons:

I wish breakfast was an option

2026-05-02 • via Nuitee
J
jen • solo_traveller • ca
1
Pros:

Nothing

Cons:

Bad customer service. The worst.

2026-05-02 • via Nuitee
B
Bonita • couple • ca
10
Pros:

Unique hotel, loved that it’s not your standard generic chain hotel. . Really comfortable.

Cons:

Loved everything about it.

2026-04-27 • via Nuitee
W
Will • couple • ca
10
Pros:

Rooms are spacious, well laid out and lit well.
Friendly and helpful staff.
Lots of places to visit within walking distance.
Great place to stay:

2026-04-25 • via Nuitee
L
Lee • couple • ca
8
Pros:

Location

Cons:

Parking

2026-04-23 • via Nuitee
S
Shona • couple • ca
8
Pros:

Close to venue

Cons:

Walls paper thin.

2026-04-23 • via Nuitee
M
Michael • couple • gb
10
Unassuming frontage but once inside simply stunning.
Pros:

Central location right by Covent market. The loft suites are stunning and so comfortable.

Cons:

Nothing

2026-04-20 • via Nuitee
Z
Zhang • solo_traveller • ca
10
2026-04-18 • via Nuitee
B
brenda • couple • ca
10
This is our third stay at Hotel Metro. It’s modern, clean, central and close to many restaurants and other amenities!
Pros:

Great location beside Canada Life place

Cons:

It’s down town London so some homeless about

2026-04-16 • via Nuitee
B
Beata • solo_traveller • ca
9
Clean, well located.
Pros:

The hotel is clean, the staff are very nice and the location is perfect with close proximity to downtown, train station and the hockey.

Cons:

The pillows were impossible to sleep on. They gave me a headache so had to sleep without pillows. Because of that it is not ideal for a long stay. Not a fan of the virtual check in with the app either but as I was fiddling with it a very nice receptionist came over and checked me in.

2026-04-11 • via Nuitee
M
Maitre • family_with_children • ca
8
Pros:

The fact it was close to where I needed to be

Cons:

Parking, not easily accessible, no microwave, not crazy about the bathroom set up, no restaurant

2026-04-08 • via Nuitee
K
Krystie-Anne • couple • ca
9
Affordable comfortable stay close to do everything downtown.
Pros:

The staff were super friendly and helpful , the bed was very comfy and the value was incredible.

2026-04-07 • via Nuitee
L
Lindy • couple • ca
5
Could have been better
Pros:

Location was right across the street from our venue so that was ideal. Bed was comfortable.

Cons:

Loud fan or something humming all night. Terrible sleep. Turned off thermostat but it did not do anything. Told front desk as we were checking out. She just said she would have maintenance look into it.

2026-04-06 • via Nuitee
J
Joni • couple • us
8
2026-04-05 • via Nuitee
U
Ursule • family_with_children • ca
10
2026-04-04 • via Nuitee
T
Tahani • solo_traveller • qa
10
2026-04-03 • via Nuitee