Hotel Metro

Hotels
9.2 (808 reviews)
32 Covent Market Lane , London , CA
+1 519-518-9000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Pets allowed
Lift / Elevator
Laundry
Luggage storage
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Review Highlights

Pros:
Excellent staff
Great location
Clean rooms
Nice design
Cons:
No breakfast options
Cleanliness issues
Uncomfortable bed
Parking issues

Categories

Cleanliness
8.79
Some reviews noted cleanliness issues, such as not very clean and the comfort of pillows.
Service
9.99
Multiple reviews praised the friendly and helpful staff.
Location
10
Location was frequently highlighted as excellent and convenient.
Room Quality
8.75
Rooms were described as nice and clean, though some mentioned issues with heating.
Amenities
8.78
Amenities were generally adequate but there were complaints about the absence of breakfast options.
Value for Money
9.24
While some felt prices were high, the location and convenience offered value.
Food and Beverage
8.29
Breakfast was not available and a restaurant for this service was missed.
Overall Experience
9.78
Overall, guests had a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:42

Property Description

Luxury Boutique Hotel near Budweiser Gardens

Spa Services and Room Service: Indulge in relaxation with our spa services and enjoy the convenience of room service during your stay.

Modern Amenities: Our rooms are equipped with iPod docking stations, 37-inch flat-screen TVs, and bar fridges for your entertainment and comfort.

Convenient Features: Enjoy complimentary coffee and tea, pet-friendly accommodations, and access to a business center and meeting spaces.

Experience the best of London at Hotel Metro, just steps away from Budweiser Gardens. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

ELEVATOR MAINTENANCE: The elevator will be temporarily out of service until further notice. We apologize for the inconvenience.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Location

Guest Reviews

9.2
Based on 808 reviews
Cleanliness: 8.79
Service: 9.99
Location: 10
Room Quality: 8.75
Amenities: 8.78
Value for Money: 9.24
Food and Beverage: 8.29
Overall Experience: 9.78
A
Acebo • couple • ca
10
2026-09-19 • via Nuitee
C
Carissa • solo_traveller • ca
10
2026-09-19 • via Nuitee
R
Rachel • couple • ca
10
Pros:

Large stylish rooms

2026-09-19 • via Nuitee
M
Martin • solo_traveller • ca
9
2026-09-18 • via Nuitee
K
Kelly • solo_traveller • ca
10
would not hesitate to return again, in fact, i will be there again next year!
Pros:

i loved the attention to detail, i had no problems gaining entry, the staff was great, coffee at the entrance and other drinks, which i loved. the staff was fantastic

Cons:

there were a couple addicts a few doors down doing what addicts do, this is no slight against the property, sadly this is common place in London these days, so sad...

2026-09-17 • via Nuitee
D
David • solo_traveller • ca
9
Fantastic Place
Pros:

It was easy to access, and enjoyed the keyless entry. Remote check-in was great, was able to verify quickly at the front desk that check-in was successful and no awkwardness with having my guest show up late.
Only issue was a fire alarm occurred that wasn't due to a fire, but even than it was resolved quickly.

Cons:

Towels are a bit small

2026-09-16 • via Nuitee
M
Maureen • extended_group • ca
9
Amazing staff!
2026-09-14 • via Nuitee
M
michael • couple • ca
9
Satisfactory
Pros:

Nice contemporary hotel. Everything automated and phone-app-centric. Lots of lovely little touches. Nothing to complain about. But, I think that this is a hotel best suited for a younger crowd. Not so much for those of us at an age when the services and comforts of a traditional hotel are appreciated.

2026-09-12 • via Nuitee
V
Victoria Sesto Muñoz • solo_traveller • es
8
2026-09-01 • via Nuitee
C
Courtnie • solo_traveller • ca
10
2026-08-31 • via Nuitee
M
Makowski • solo_traveller • us
8
2026-08-29 • via Nuitee
A
Archana • solo_traveller • ca
10
2026-08-23 • via Nuitee
F
FrequentFlyerzz • solo_traveller • ca
7
2026-08-22 • via Nuitee
J
Jeremy • solo_traveller • au
10
Good value for money. Enjoyable stay.
Pros:

Reception staff was very welcoming and friendly. The room was clean, large and spacious. The hotel is just next to Covent Garden Market.

Cons:

There was a concert going on near the hotel and I could hear the noise from my room but thankfully it didn't go late into the night.

2026-08-20 • via Nuitee
G
Ged_89 • solo_traveller • cz
10
2026-08-13 • via Nuitee
M
Melody • couple • ca
9
Great stay, would recommend but wouldn’t purchase the hotel breakfast.
Pros:

Great location, walking distance to everything. Clean amenities and rooms were nice.

Cons:

A little bit over priced I would say. But it gives you everything you need for a short stay. Breakfast was hugely overpriced for the quality.

2026-08-12 • via Nuitee
T
Tim • couple • gb
10
Fantastic
Pros:

Great location room was lovely and great price. The elevator is working fine booking.com just not been updated

Cons:

Bizarre rule of security deposit needing to be taken before day of stay or else they cancel your booking. I gave a card for the deposit but they couldnt take it due to their issue and still cancelled. The staff were great and rebooked me when i arrived and price matched original cost but still a weird rule.

2026-08-12 • via Nuitee
J
Jacqueline • extended_group • us
10
Very unique and luxurious boutique hotel.
Pros:

It was a very unique experience for me. I've never stayed at a boutique hotel before, but will be on the look out from now on. They put a lot of thought and detail into making certain that their customers stays are relaxing and enjoyable. The staff are exceptionally friendly and helpful and the beds were incredibly comfortable.

Cons:

The place was overall very clean, but the dark tiles of the shower floor must make it difficult to see if it has been cleaned thoroughly enough. I think ours could have used a bit more scrubbing, but the bathroom otherwise was impeccably clean and luxurious.

2026-08-11 • via Nuitee
B
Barbara • family_with_children • it
6
Non ci ritornerei, fortunatamente abbiamo dormito solo una notte. La zona è davvero fatiscente.
Pros:

Il ragazzo alla reception è stato molto gentile.

Cons:

Ho trovato un capello arrotolato sotto la coperta.

2026-08-09 • via Nuitee
K
Kristina • solo_traveller • ca
10
Great hotel.
Pros:

Great location, the best technology, bed was comfortable.

Cons:

Bathroom was very dark.

2026-08-07 • via Nuitee