Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great room
Nice atmosphere
Super friendly staff
Good breakfast variety
Beautiful location
Cons:
Crowded breakfast room
Some staff not well-trained in English
Rooms could use refurbishing

Categories

Cleanliness
8.26
There were some issues mentioned regarding spider webs in the rooms.
Service
9.23
Staff were friendly and helpful, but some lacked training.
Location
9.27
Location praised for being excellent with beautiful surroundings.
Room Quality
8.22
Some comments indicated that the rooms were slightly outdated.
Amenities
8.75
Amenities such as the garden and mini zoo received positive mentions.
Value for Money
8.71
Exceptional value for the accommodations and offerings.
Food and Beverage
8.76
Good variety but some issues with breakfast organization.
Overall Experience
9.23
Overall impressions are very positive with many comments on willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:59

Property Description

Luxurious Garden Oasis

Recreational Paradise: Enjoy the 11,000-sqm garden with a Kids Club, Organic Farm, Game Lounge, and Mini Zoo for endless fun and relaxation.

Convenient Location: Just a short drive from Guilin city center, Reed Flute Cave, and Xiangshan Scenic Area, making sightseeing a breeze.

Elegant Accommodations: Relax in well-equipped rooms with air conditioning, satellite TV, and a choice of pillows, ensuring a comfortable stay.

Immerse yourself in the beauty of Guilin at Shangri-La Hotel, where luxury meets nature. Book now for an unforgettable experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that the outdoor swimming pool opens between June and September, while the indoor heated pool opens all-year-round.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KWL

Location

Guest Reviews

8.8
Based on 324 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 9.23
P
Paulina • couple • ar
10
Pros:

La atención y las instalaciones muy cómodas

2026-09-13 • via Nuitee
M
Mateusz • couple • gb
1
Not a Shangri-La by a mile…
Pros:

That I will never ever have to stay at it again.

Cons:

Everything. Terrible location, staff barely spoke English, bellboys were slow, noise cancelling non existent (we could hear some old people karaoke from 9am till 7pm every single day), smelled very mouldy, the whole hotel design was extremely dated and in need of a renovation. There are far superior options in the city.

2026-09-11 • via Nuitee
P
Paulina • couple • ar
10
Un lugar de relax y placer
Pros:

El hotel es majestuoso e impecable el mejor masaje de mi vida me lo di ahí

2026-09-10 • via Nuitee
S
Su Xia • couple • us
10
2026-09-02 • via Nuitee
D
Donny • family_with_children • lu
7
2026-09-02 • via Nuitee
G
Garcia • solo_traveller • mx
10
2026-09-01 • via Nuitee
C
Cyril • family_with_children • fr
10
Un petit paradis en plein centre ville
Pros:

Un havre de paix et de verdure au milieu de la ville. Un parc magnifique, des chambres très spacieuses, un petit déjeuner incroyable, une piscine immense et une décoration de l’hôtel sublime.

Cons:

Le personnel devrait parler un peu plus anglais, surtout dans un hôtel de cette catégorie.

2026-08-23 • via Nuitee
A
Alberico Altieri • solo_traveller • it
10
Pros:

La sala massaggi

2026-08-16 • via Nuitee
J
Joshua • couple • gb
6
Pros:

Amazing travel agency on site and a very good breakfast

Cons:

Photos aren’t representative of the view - we paid for a Mountain View and got a building right in front of the window. After asking if there were any other rooms we were offered a downgrade with the same view. Rooms were outdated and a little dirty.

2026-08-16 • via Nuitee
深凤 • couple • cn
4
设施陈旧！再好的服务也达不到5星标准！
Pros:

环境不错

Cons:

床垫凹陷！早餐煮馄饨我等了30分钟以上。我入住时间还不是很多人的情况下。不知道是不是要求节省食材还是其他什么原因。跑了2趟我的早餐都没有煮好！5星级酒店！差评！

2026-08-14 • via Nuitee
P
Pedro • family_with_children • es
8
2026-08-12 • via Nuitee
P
philippe • couple • fr
10
Très agréable
Pros:

service

2026-07-14 • via Nuitee
A
Adrien • couple • fr
9
2026-07-05 • via Nuitee
S
Saeeda • solo_traveller • zm
9
2026-06-24 • via Nuitee
T
tatiana • couple • ro
9
Agreabil
Pros:

Restaurantul pentru cina! Peking duck excelent!

Cons:

Mobilierul din camera -destul de vechi

2026-06-20 • via Nuitee
A
Anja • solo_traveller • si
9
2026-06-11 • via Nuitee
B
Barbara • solo_traveller • au
10
2026-05-26 • via Nuitee
D
Diana • couple • au
9
Thank you for a wonderful , stress free stay at the Shang.
Pros:

We had one morning of breakfast and it was very good . The menu catered mainly to the Chinese tastebud,,; perhaps it should add a few more western items , such as frankfurters

Cons:

Overall, there was nothing not to like. Kudos to the staff for trying to protect us from scamming taxi drivers.

2026-05-26 • via Nuitee
S
Shafik • couple • gb
8
2026-05-19 • via Nuitee
L
Lily • couple • gb
5
Suspect you can get a lot better value elsewhere
Pros:

The location was good, staff were friendly

Cons:

On the surface things looked nice but at soon as you looked closer everything was worn, stained and old. In need of a big refurbishment. We stayed on the 4th floor and the small was stale and moist. Was expecting a lot better considering the name. I can imagine if you have kids staying with you it would be good as seemed to be a lot of things for them to do. But overall not great.

2026-05-18 • via Nuitee