The Westin Desert Willow Villas, Palm Desert

Hotels
•
Westin Vacation Club
8.9 (768 reviews)
75 Willow Ridge , Palm Desert , US

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional, friendly and professional staff (notably Leilani)
Plenty of amenities: multiple pools, courts, activities, BBQ areas
Great location (near golf course) and good room sizes/views
Many repeat guests and strong overall positive experiences
Cons:
Cleanliness issues on some stays (dirty pools, stained hallways, one report of bugs in bed)
Parking fees ($30–$35 per night) negatively affect value
Occasional amenity closures/no ice machines/snack bar closed
Guest behavior/safety concerns reported by some visitors
Some rooms have overly soft mattresses (difficult for seniors)
Occasional slow golf cart pickup/service logistics

Categories

Cleanliness
6
Multiple reports of dirty pools, stained hallways and at least one guest reporting bugs in the bed; cleanliness is a clear area of concern on some stays.
Service
10
Staff widely praised (notably an exceptional front-desk agent, Leilani); many comments about helpful, friendly and professional service throughout the property.
Location
10
Several guests call the location perfect and convenient (near golf course); layout and proximity to activities receive consistently positive mention.
Room Quality
9.1
Rooms described as spacious, with good views and well equipped; isolated issues noted (soft bedding problematic for a senior, one report of a dirty bedroom/bugs) but generally solid.
Amenities
10
Extensive amenity set praised (many pools, pool tables, basketball/pickleball courts, daily activities, BBQ areas); maintenance lapses reported (murky/unclean pools, occasional closures) but the variety and quantity of amenities are strong.
Value for Money
8
Property and staff valued by many repeat guests, but parking fees ($30–$35/night) and limited complimentary services reduce perceived value for some visitors.
Food and Beverage
8.1
Limited mentions overall; some guests noted the pool snack bar was closed and lack of ice machines, which detracted slightly from the F&B experience.
Overall Experience
10
Many guests report exceptional stays and plan to return (annual visitors, longtime repeat guests), though a subset reported safety/guest-behavior and maintenance issues that reduced satisfaction for those visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:10

Property Description

Luxurious Villas with Kitchenettes
Experience the ultimate comfort at The Westin Desert Willow Villas, located just 3 miles from downtown Palm Desert. Each villa is equipped with a kitchenette, washing machine, and a cozy seating area with a flat-screen TV.

Abundant Recreational Activities
Unwind by the outdoor pool, play basketball, or explore hiking trails during your stay. For those looking for more adventure, horseback riding is also available. The hotel's proximity to golf courses and the College of the Desert makes it an ideal choice for leisure and education.

Dining and Entertainment Options
Indulge in delicious grilled dishes at the on-site restaurant and bar, offering a casual dining experience. Stay connected with complimentary Wi-Fi and catch up on the latest news with free newspapers provided. Book your stay now at The Westin Desert Willow Villas for a memorable getaway.

Important information:

Please note that construction work is taking place on the adjacent plot close to the Desert Willow Golf Resort until 2026-12-31 and some rooms may be affected by noise during normal business hours.

The resort will be undergoing several enhancements from June through October 2026. For further details please contact the Front Desk at 760-636-7000.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PSP

Location

Guest Reviews

8.9
Based on 768 reviews
Cleanliness: 6
Service: 10
Location: 10
Room Quality: 9.1
Amenities: 10
Value for Money: 8
Food and Beverage: 8.1
Overall Experience: 10
C
Chandra • couple • us
9
This has become a frequent vacation spot for my family. It’s comfortable and accommodating for adults and children. And
Pros:

The property is easy to navigate. There are plenty of activities and areas to choose from. The grounds are well kept and the views are great.

2026-09-17 • via Nuitee
D
Diane • couple • us
7
Nice stay we had friends close to us
Pros:

The pool was available and close
The water was too warm

Cons:

The sectional that opened into a bed went all the way up to the furniture no room to get past

2026-09-14 • via Nuitee
C
Charlotta Eleonora • couple • no
5
Cons:

Facilities were worn and the first thing we met entering the apartment were not one bit several roaches unfortunately. Staff though were very friendly

2026-09-05 • via Nuitee
U
urbina • solo_traveller • us
10
2026-08-27 • via Nuitee
R
Raudel • couple • us
10
I love it there , that’s why we always come back
Pros:

Very clean , comfortable and quiet

2026-08-26 • via Nuitee
N
Nancy • couple • us
10
Pros:

Everything it was great

Cons:

No complaints

2026-08-25 • via Nuitee
S
SEONG HYEON • family_with_children • us
9
2026-08-25 • via Nuitee
R
Ruud • family_with_children • nl
5
Mooi hotel maar voor ons teleurstellend
Pros:

Grote kamers met eigen keuken. Leuk zwembad.

Cons:

De airco’s maken veel geluid. Daarnaast was door een storing onze 2e kamer niet toegankelijk waardoor onze 3 kinderen samen op 1 slaapbank moesten slapen.
Toen wij de volgende ochtend vroegen(nadat wij heel slecht geslapen hadden) of we iets later konden uitchecken (later dan 10 uur) was dit niet mogelijk.
Voor ons was het een teleurstellend verblijf maar wij zien ook wel dat het hotel mooie faciliteiten biedt en dat het personeel erg vriendelijk is.

2026-08-23 • via Nuitee
P
Patricia • extended_group • us
10
2026-08-19 • via Nuitee
L
Leticia • couple • us
10
Cozy comfortable clean rooms
Pros:

Very clean and the beds were comfortable with dark curtains. Very quiet, we enjoyed the quite adult pool. The kitchen was a plus.

Cons:

Everything was great.

2026-08-18 • via Nuitee
H
Heather • family_with_children • us
10
2026-08-17 • via Nuitee
T
Travon • couple • us
7
2026-08-16 • via Nuitee
F
Frank • solo_traveller • fr
10
Etablissement au top.
Pros:

Tout. L'accueil. Les logements sont spacieux et les equipements sont au top. Les piscines sont belles et il y a même des piscines pour les personnes voulant être au calme. Les barbecues sont toujours disponibles. Le personnel des chambres et de l'entretien du site disent toujours bonjour même lorsqu'ils circulent dans leurs voiturettes électriques.

Cons:

Rien.

2026-08-15 • via Nuitee
K
Kimberly • couple • us
10
We’ve stayed here many times. I’d have to say this was our best visit yet. So relaxing and fun.
Pros:

The grounds are so clean and the staff is very attentive.

Cons:

A little sad to see the big surf park going in, but no fault of Westin.

2026-08-15 • via Nuitee
A
Anhelina • family_with_children • us
10
2026-08-10 • via Nuitee
C
Carolina • extended_group • us
8
2026-08-10 • via Nuitee
B
Brittany • family_with_children • us
8
2026-08-08 • via Nuitee
L
Larry • couple • us
10
Hope to go back again by end of the month. Hope Leilani checks me in, again.
Pros:

Check in (Leilani) was truly exceptional. Great smile, personality, professionalism. Contacted mgmt as I was leaving to express how exceptional she really was.

Cons:

Bedding is too soft. Hard for a senior citizen to exit. Wish there were FIRM mattresses.

2026-08-08 • via Nuitee
A
Andranik • family_with_children • us
10
Good
Pros:

Good

Cons:

Good

2026-08-08 • via Nuitee
S
Shannon • couple • us
10
Amazing stay, so impressed
Pros:

From the second you drive into the facility, you recognize all the care and attention that goes into this property. The staff was amazing, they were very knowledgeable and were ready to assist with whatever questions we had. We are a large family with teenagers and to have so many amenities to accommodate us all and keep us busy was truly amazing! There were great pools, pool tables, basketball/pickleball courts and daily activities.

Cons:

We are a large family of 8 and we travel often. To find a place where everyone is happy is rare and this one met the mark! We literally had zero complaints!

2026-08-05 • via Nuitee