Birches Serviced Apartments

Very shady transactions going on in the carpark as we drove in. The room smelt terrible and the carpet and furniture (including the sofa bed which we intended to use) were heavily stained. Everything was run down and while it was obviously the same place, it looked virtually nothing like the photos on the listing. Despite security cameras and signs warning of a $200 fine, other "guests" were chain smoking on the balcony on either side of our room and and the outside window sills were covered in coffee cups full of cigarette butts. We were travelling with a child who immediately felt unsafe. We deliberated for about 10mins before deciding to cut our losses and find alternative accommodation. If we weren't so concerned for our own safety and the security of our luggage and car we would have asked for a refund. We were more interested in leaving asap. Within 20mins we were in another apartment around the corner that was not only infinitely better equipped, cleaner, and without the dodgy guests, but was $50 a night cheaper! Deeply regret not reading the other negative reviews more closely, the majority of which are completely accurate.

Bed bugs, some rough occupants banging on the door (not mine) in the middle of the night, overall, the place does not feel as secure and safe as it used to be.

This was the worst booking.com experience I’ve ever had after years of using this service. My host Maxine cancelled my stay a mere hrs before check in with a text. I could not make contact with her via a phone call, or leave a message and my text was left unanswered for hrs. I booked it months in advance as I had a crucial medical appointment. Nearby. This caused me and my party a hell of a lot of stress during an already stressful part of my life. We arrived at the accommodation to have the manager confirm that our accommodation had been rented out to someone else. What was interesting is that the state of origin was on this very night and that birches apartments were available but at an inflated price. Maxine relocated us to a 3star motel which was 15-20min away. I didn’t want to relocate as it was not in the required location, the motel was very outdated and it cost me a lot of money for uber and taxi rides. I was too stressed and exhausted after a long drive from east Gippsland so I took the downgraded accommodation. I will never go back to birches apartments or use booking.com again due to the unethical mistreatment of me, lack of compassion, lack of professionalism and at the end of the day, my booking and the fact the money had been taken out of my account, we were confirming a parking space etc meant nothing and was cancelled vis a text to maximise their profit. I’m extremely disappointed.

Upon arrival into room 4 a stench was apparent & the room obviously poorly cleaned.Mouse crap on the stove,the filters were greasy,filthy/uncleaned for some time,the stench of mice around the stove area which was packed with steel wool, dead cochroachs,insects/bugs crawling on the fridge seal,floor sticky,holes in blankets I made this known to the office staff & asked for a different room,apparently another wasn't available.She said a "deep clean" would be done the following morning,when we were out,it wasn't the beds were made & towels folded only. I had used this Complex previously & it was not in this condition.I won't be using it again.

See above. Accommodation cancelled without notification

Grotty, old and cracked walls

Our booking was cancelled with no explanation on the day of our stay

Unfortunately, our room at City Edge was very basic. The bathroom was rather shabby, beds not very comfortable and no milk or drinking water provided in the fridge. However, these issues may have been due to the last minute check in.

Old and in need of renovating

Cancelled my booking a few hours before by flight was to leave interstate. Did not answer messages or phone calls regarding the cancellation. When I finally got through they suddenly had a room available. It was not the twin room we had booked and paid for. A nice cosy weekend with my twenty something daughter.

Booking was cancelled by property 4 hours before checking, not exactly great

Property cancelled booking on the say of the stay, very inconvenient.

My partner booked it for myself and friends for a weekend away - 2 nights. The credit card was charged a week before. On arrival in Melbourne my partner called me to tell us that they had canceled our booking with no reason. She rang and told them it wasn't acceptable so they booked us into another place for that night. This then cost us more money, The whole idea was to stay in one place and have a base. Instead we had to check out then travel to the original booking. Couldn't check in as it was still a bit early so we had to leave our bags and come back. Very annoying with zero explanation. I can only assume they got a better offer.

I requested a ground floor room. I was given a room on the second floor. We had to walk up 2 flights of stairs. I am recovering from spinal surgery and find it extremely difficult to climb stairs. I was virtually told 'too bad' by the person working at the reception desk. I pressed the button at the front door twice, then knocked at the front door twice before the glass door was opened. He would have seen me standing there. I interrupted his phone call !!

The whole place was filthy dirty

Property dated