Birches Serviced Apartments

Hotels
7.7 (864 reviews)
160 Simpson Street , Melbourne , au

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Close to MCG
Cons:
Dirty rooms
Old facilities

Categories

Cleanliness
5.1
Numerous reviews indicated rooms were dirty with stains, unclean facilities, and maintenance issues.
Service
9.07
Service was acceptable but had notable issues, as some staff seemed indifferent to complaints.
Location
10
Location was frequently praised for its proximity to venues like the MCG.
Room Quality
7.06
Multiple reviews criticized the quality of rooms, including broken windows and dated facilities.
Amenities
7.09
Amenities were described as old and in need of improvement; complaints about safety and cleanliness.
Value for Money
6.05
Guests felt the price was far too high for the quality of the accommodation.
Food and Beverage
8.1
Limited food and beverage options disappointed some guests.
Overall Experience
9.1
The overall experience was marred by cleanliness issues and poor service, though some guests appreciated the location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:35

Property Description

Luxurious Apartments with Free WiFi and Kitchenette
Birches Serviced Apartments provide fully equipped and spacious accommodations with complimentary WiFi and kitchenette facilities for your convenience.

Prime Location in East Melbourne
Situated in trendy East Melbourne, known for its stunning parks and architecture, Birches Serviced Apartments offer a serene retreat amidst the bustling city life.

Exceptional Service and Safety Measures
Enjoy a pleasant stay with attentive staff at Birches, while CCTV surveillance ensures your safety and peace of mind throughout your visit.

Book your stay at Birches Serviced Apartments for a memorable and comfortable experience.

Important information:

Please note that there is a 1.2% charge when you pay with a Visa, Mastercard or American Express credit card.

All our staff at Birches are proudly double vaccinated and with respect we would prefer if you were double vaccinated to stay with us at Birches.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for AUD 30 per person per night when using an existing bed.
    Children up to and including 2 years old stay for free when using an available extra bed.
    People 3 years old and over stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 20 per day.

Location

Guest Reviews

7.7
Based on 864 reviews
Cleanliness: 5.1
Service: 9.07
Location: 10
Room Quality: 7.06
Amenities: 7.09
Value for Money: 6.05
Food and Beverage: 8.1
Overall Experience: 9.1
A
Annette • solo_traveller • au
5
2026-05-27 • via Nuitee
J
John • couple • au
7
2026-05-10 • via Nuitee
J
Jenny • solo_traveller • au
1
Cancelled booking with no explanation
Pros:

Nothing

Cons:

Our booking was cancelled with no explanation on the day of our stay

2026-05-07 • via Nuitee
S
Steve • solo_traveller • au
4
Better cheap options around
Pros:

Location and price

Cons:

Grotty, old and cracked walls

2026-05-07 • via Nuitee
P
Phil and Susie Niewand • solo_traveller • au
5
Pros:

We were not able to stay at Birches due to a power outage in our room, so they found us some last minute accommodation at City Edge, East Melbourne.
The location was perfect for an easy walk to Rod Laver Arena and grateful to have beds for the night, even though not what we had booked.

Cons:

Unfortunately, our room at City Edge was very basic. The bathroom was rather shabby, beds not very comfortable and no milk or drinking water provided in the fridge. However, these issues may have been due to the last minute check in.

2026-04-29 • via Nuitee
E
Evelyn • solo_traveller • au
4
Convenient location and staff very helpful staff. Good having a car park with easy access. Pity the property is lookin
Pros:

Great location

Cons:

Old and in need of renovating

2026-04-28 • via Nuitee
K
Kellie • couple • au
4
Customer service was appalling
Pros:

Close to the conference I was attending

Cons:

Cancelled my booking a few hours before by flight was to leave interstate. Did not answer messages or phone calls regarding the cancellation. When I finally got through they suddenly had a room available. It was not the twin room we had booked and paid for. A nice cosy weekend with my twenty something daughter.

2026-04-28 • via Nuitee
J
Justin • couple • au
1
Pros:

Nothing

Cons:

Booking was cancelled by property 4 hours before checking, not exactly great

2026-04-15 • via Nuitee
I
Ian • family_with_children • gb
2
Pros:

Property cancelled booking on the say of the stay, very inconvenient.

Cons:

Property cancelled booking on the say of the stay, very inconvenient.

2026-04-14 • via Nuitee
J
Julie • extended_group • au
3
Disappointing. Can't recommend as I can't gaurenetee they will honor your booking.
Pros:

It served the purpose of somewhere to sleep.

Cons:

My partner booked it for myself and friends for a weekend away - 2 nights. The credit card was charged a week before. On arrival in Melbourne my partner called me to tell us that they had canceled our booking with no reason. She rang and told them it wasn't acceptable so they booked us into another place for that night. This then cost us more money, The whole idea was to stay in one place and have a base. Instead we had to check out then travel to the original booking. Couldn't check in as it was still a bit early so we had to leave our bags and come back. Very annoying with zero explanation. I can only assume they got a better offer.

2026-04-13 • via Nuitee
M
Marie • couple • au
3
Poor, stained couch, requested to wash own dishes, request for ground floor room ignored.
Pros:

The location was perfect for our needs.

Cons:

I requested a ground floor room. I was given a room on the second floor. We had to walk up 2 flights of stairs. I am recovering from spinal surgery and find it extremely difficult to climb stairs. I was virtually told 'too bad' by the person working at the reception desk. I pressed the button at the front door twice, then knocked at the front door twice before the glass door was opened. He would have seen me standing there. I interrupted his phone call !!

2026-04-05 • via Nuitee
H
Hayley • family_with_children • au
1
Pros:

The beds were comfortable

Cons:

The whole place was filthy dirty

2026-04-05 • via Nuitee
P
Paul • family_with_children • nz
7
Cons:

Property dated

2026-04-03 • via Nuitee
J
Jessica • family_with_children • au
7
2026-03-30 • via Nuitee
신 • couple • kr
7
Pros:

직원분들은 친절했음

Cons:

시설은 보통

2026-03-29 • via Nuitee
N
Norelle • couple • au
5
Ideal location
Pros:

Location was ideal

Cons:

Unit was very dated and not like the pictures as advertised. Opened the microwave to find the remains of a cooked chicken on a plate. The chicken had been in the microwave for a least the three days of my stay, not sure how long prior to that........

2026-03-24 • via Nuitee
N
Norelle • couple • au
6
Great location
Pros:

Location was great for the areas we needed to access

Cons:

On booking, I requested a ground floor unit, due to mobility, received unit on 2nd floor. One window was propped up against the blind, it wasn't in its track and wouldn't slide. Windows and tracks were dirty. Bathroom was very dated. Carpets were stained. Lounge was stained. Not enough crockery for two people

2026-03-24 • via Nuitee
K
Katrina • family_with_children • au
7
2026-03-23 • via Nuitee
L
Lesley • family_with_children • au
10
Very efficient
2026-03-20 • via Nuitee
M
Matthew • family_with_children • au
8
Cons:

The shower was not a very good size for my height. With the raised bath, at its top, the shower head was at face level.

2026-03-19 • via Nuitee