Best Western Plaza Hotel

Hotels
•
Best Western
7.2 (2003 reviews)
Drottninggatan 9 , Eskilstuna , se

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent breakfast
Cons:
Worn rooms
Issues with cleanliness
Hard mattresses

Categories

Cleanliness
6.3
Some reviewers mentioned worn rooms and items missing, indicating a need for improvement.
Service
7.8
Staff are described as friendly and helpful.
Location
8.3
Many reviews praised the central location and proximity to the train station.
Room Quality
5.8
Several guests noted that the rooms felt worn and had issues such as hard mattresses.
Amenities
6.8
Amenities mentioned were decent, but issues such as missing toiletries were noted.
Value for Money
7.8
Mixed feelings; some feel it is priced fairly while others disagree based on room quality.
Food and Beverage
7.8
Breakfast received positive mentions, though some consider the service lacked in replenishment.
Overall Experience
7
A mixed experience with positives in service and location but notable flaws in room quality and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:56

Property Description

Convenient Location and Eco-Friendly Environment:
Located opposite Mälardalen University in central Eskilstuna, our eco-friendly hotel provides a comfortable stay with free WiFi and flat-screen TVs. Just 150 metres from Eskilstuna Train Station, accessibility is a breeze.

Diverse Dining Options and Fitness Facilities:
Indulge in Lebanese delicacies and à la carte offerings at Meze Lounge nearby. Stay active in our 24-hour gym or unwind in the sauna for a well-rounded experience.

Exciting Activities and Nearby Attractions:
Let us organize golf outings or trips to Parken Zoo for you. With Cityhuset Shopping Centre a mere 100 metres away and the Old Town within a 15-minute walk, there's plenty to explore during your stay.

Book your stay now for a memorable experience at our hotel!

Important information:

The hotel requires that the credit card holder’s name matches the guest’s name on the booking confirmation. If you wish to book for another individual, please contact the property directly for further information after booking. Guests are also required to show a photo identification upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VST

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for SEK 150 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 3 years old and over stay for SEK 200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs SEK 90 per day.

Location

Guest Reviews

7.2
Based on 2003 reviews
Cleanliness: 6.3
Service: 7.8
Location: 8.3
Room Quality: 5.8
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 7
S
Susanne • solo_traveller • de
7
2026-06-19 • via Nuitee
M
Martin • couple • de
7
2026-06-18 • via Nuitee
S
Safet • solo_traveller • se
10
2026-06-18 • via Nuitee
C
Christel • solo_traveller • se
10
2026-06-16 • via Nuitee
L
Linda • couple • se
3
Dög för övernattning och praktiskt läge. Låg standard på rummet. Väl städat men slitet rum.
Pros:

Hann tyvärr inte äta frukost.

Cons:

Blev lovad att få ha kvar rummet en timme, utan extra kostnad. Men det fick jag inte. Var dessutom en otrevlig diskussion om det som jag inte blev positiv till.

Rent rum men trasig hylla badrum, väldigt små kuddar, mindre än standard, ingen sopsortering, väldigt små handdukar, ofräsch inredning överlag i badrum.

Trevligt tvålsortiment från rituals. Kunde dock inte använda det.

2026-06-16 • via Nuitee
L
Linda • solo_traveller • se
2
2026-06-15 • via Nuitee
L
Linda • solo_traveller • se
8
2026-06-14 • via Nuitee
I
Ida • couple • se
8
2026-06-14 • via Nuitee
E
Elisabeth • couple • se
8
2026-06-13 • via Nuitee
J
Joakim • couple • se
7
Prisvärt
Pros:

Främst uppskattar jag att frukosten öppnas tidigt. En överraskning och tillfällighet men ändå 😘

2026-06-13 • via Nuitee
A
Andreev • solo_traveller • se
10
2026-06-09 • via Nuitee
M
Mhd Samer • solo_traveller • pt
10
2026-06-09 • via Nuitee
N
Nakeshbandi • solo_traveller • no
10
2026-06-08 • via Nuitee
H
Helene • solo_traveller • se
8
Pros:

Läget och sköna sängar. God frukost.

Cons:

Att jag fick en granne som var uppe och stökade runt hela natten.

2026-06-06 • via Nuitee
R
Reinhard • solo_traveller • at
5
Pros:

Gute Zentrale Lage

Cons:

Silberfischchen im Badezimmer. Die Tische und der Frühstücksraum sahen am Anfang des Frühstücks aus, wie normal am Ende. Überall Brösel am Tisch und am Boden, dabei waren wir erst die Zweiten Gäste beim Frühstück. Im ganzen eher der Charakter einer Jugendherberge und nicht eines 4 Sterne Hotels....

2026-06-06 • via Nuitee
M
Mariann • solo_traveller • se
6
Pros:

Läget

Cons:

.

2026-06-05 • via Nuitee
B
Björn • couple • se
8
Pros:

Frukosten

Cons:

Dåligt med parkering o ingen pub efter 23:00

2026-06-04 • via Nuitee
J
Jorge • couple • se
4
Tyvärr för de pengarna absolut inte värd.Ber om ursäkt
Pros:

Nära till allt

Cons:

Fick ingen hjälp när jag behövde
Exempel jag hade bokat fel en söndag till måndag. Jag ringde samma dag ville byta lördag till söndag fick vi betala 500 kr extra. Ring Det en onsdag om jag kunde checka in några minuter innan de lovade mycket, men det gick inte
Beställde en frukttallrik de frukterna som fanns för nästan 200 kr

2026-06-04 • via Nuitee
R
Roger Wallen • solo_traveller • se
8
2026-06-02 • via Nuitee
D
Daisy • couple • se
8
Kommer gärna tillbaka.
Pros:

Mycket trevlig personal och bra frukost.

Cons:

Allt var bra.

2026-06-01 • via Nuitee