Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Garden
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Charming ambiance
Comfortable experience
Cons:
Cleanliness issues
Room size complaints
Noise disturbances

Categories

Cleanliness
8.8
Several reviews mentioned issues with cleanliness and minor maintenance details.
Service
10
Guests frequently praised the attentive and friendly staff.
Location
9.77
The hotel is ideally situated in the city center with easy access to attractions.
Room Quality
8.81
Some complaints about room size and noise level, but generally comfortable.
Amenities
9.76
Praise for breakfast offerings and garden space.
Value for Money
9.29
Overall good value, but some minor service aspect could improve.
Food and Beverage
8.75
Reviews suggest improvements could be made to the restaurant menu.
Overall Experience
10
Generally excellent experience with high praise for service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:04

Property Description

Luxurious Colonial Boutique Hotel in the Heart of Cuenca

At Mansion Alcazar, immerse yourself in the charm of a colonial boutique hotel in Cuenca. Elegant Accommodations await with queen and king size beds, antique furnishings, and modern amenities like air conditioning and LCD TVs.

Indulge in the Exquisite Dining options - sip on fine wines in the jasmine garden or savor French cuisine at Cocotte restaurant.

Conveniently located near the airport and local attractions, Mansion Alcazar offers both tranquility and accessibility.

Book now to experience a blend of colonial elegance and modern comfort at Mansion Alcazar.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Location

Guest Reviews

9.4
Based on 268 reviews
Cleanliness: 8.8
Service: 10
Location: 9.77
Room Quality: 8.81
Amenities: 9.76
Value for Money: 9.29
Food and Beverage: 8.75
Overall Experience: 10
S
Steve • solo_traveller • im
10
A warm welcome to a beautiful historic building with excellent service and some nice touches
Pros:

I received a very warm welcome to this really beautiful historic building with wonderful gardens. My room was very comfortable with everything that I needed, it was quiet and I had a great night’s sleep. The addition of mouth wash to the complimentary toiletries was pleasantly unusual but very welcome. Preparation of my room in the evening included hot water bottles placed under the sheet at the foot of the bed which was a lovely touch.

The buffet breakfast was excellent with a wide choice of quality food including the option of cream with the fruit and a very tasty crème brûlée cake.

I would undoubtedly stay here again and I can wholeheartedly recommend it to others.

Cons:

Nothing

2026-09-19 • via Nuitee
M
Macha_p • solo_traveller • fr
7
Pros:

Very beautiful historical place, magnificent garden, nice staff

Cons:

Equipment is a bit old for 5 stars hotel, would be also nice to have a kettle, mini fridge and iron in the room. Bathroom items with no tooth brush and comb. Also if there's not enough guests in the hotel, the breakfast is served as a limited menu with modest portions, the buffet is served only if there's enough guests.

2026-09-19 • via Nuitee
J
JAIME CALDERON • couple • pe
10
Excelente experiencia de un hotel boutique!
2026-09-17 • via Nuitee
G
Gabriela • family_with_children • us
8
2026-09-16 • via Nuitee
M
Michel • couple • cr
10
Everything went smoothly, we couldn’t ask for better service
Pros:

Everything

Cons:

Nothing

2026-09-03 • via Nuitee
L
Luis • extended_group • ec
10
2026-08-31 • via Nuitee
S
Sonia Marlene • couple • ec
6
Agradable
Pros:

El desayuno

Cons:

El mal olor que tenía en la noche al momento que la pileta dejaba de funcionar y también que apagan completamente la iluminación es muy oscuro especialmente en la parte donde está el jardín

2026-08-30 • via Nuitee
D
David • extended_group • es
5
Edificio histórico con habitaciones mejorables
Pros:

La ubicación, el edificio, el jardín, y el personal, son excelentes.

Cons:

La habitación doble estándar que tuvimos, en la planta baja del edificio principal, es inaceptable que se use como habitación: las ventanas dan a un patio en el que la gente se sienta a hablar y comprar un café, o a hacer una sesión fotográfica, como nos pasó a nosotros, con el fotógrafo y sus auxiliares sentados al lado de nuestra ventana desde temprano. Todos los ruidos de las escaleras y de la planta primera llegaban a la habitación. El hotel y el personal son excelentes, pero no deberían usarse habitaciones como la nuestra, es inaceptable.

2026-08-24 • via Nuitee
M
Mariela • couple • ec
9
2026-08-10 • via Nuitee
T
Tomi • couple • ec
9
2026-08-04 • via Nuitee
L
Leticia • couple • ec
10
2026-08-02 • via Nuitee
C
Christian • solo_traveller • ec
10
2026-07-03 • via Nuitee
C
Christian • solo_traveller • ec
10
2026-07-03 • via Nuitee
F
Francisco • solo_traveller • ec
10
Maravillosa
Pros:

Todo es de primera.

Cons:

En todo aspecto, está perfecto.

2026-07-01 • via Nuitee
H
Hal Ott • solo_traveller • us
9
Historical wonder
Pros:

Helpful and accommodating staff. Good location close to the Cathedral of the Immaculate Reception and the other iconic buildings of the historic quarter. The courtyard and the back gardens are enchanting. Breakfast was quite good.

Cons:

The room windows open only to the interior court yard, so if you like to have the windows open you might want to ask for an upper floor or garden view rooms if those are available.

2026-06-30 • via Nuitee
A
Andrea • extended_group • ec
6
NO LO RECOMIENDO
Pros:

La cercanía con el centro. Y su jardín.

Cons:

El hotel se vende como cinco estrellas y no lo vale como tal. Toallas viejas. Te dicen que hay sauna y turco y el turco es un cuarto viejo pequeño que ni calienta. El desayuno buffet es pequeño. La televisión de la Suite Deluxe no iba. Todo huele a viejo y es entendible que sea un lugar con muchos años pero el olor debería tratarse. Calidad precio no lo vale. Aparte, escribí antes de reservar por aquí y me dijeron que no tenían habitaciones y entro a booking y las tenían. El personal no te explica nada. El servicio NO ES DE UN HOTEL DE CINCO ESTRELLAS.

2026-06-10 • via Nuitee
Y
Yolanda • family_with_children • ec
9
Instalaciones de ensueño como perdidos en un castillo
Pros:

El desayuno estuvo muy variado, incluía comidas típicas de la región super ricas.

Cons:

la Tv no le funcionaba el boton del volumen y como daba la calle la habitación con una vista muy hermosa pero a veces el ruido d ela calle no dejaba escuchar

2026-05-29 • via Nuitee
M
Margo • solo_traveller • us
8
Overall a very nice stay in a beautiful historic building
Pros:

The grounds were surprising and beautiful, with many places to sit and relax. The staff was very nice and helpful.

Cons:

For the quality of the hotel, the grout in the bathroom was dirty, and there was mold on the walls by the shower.
Breakfast was nice, but for tea drinkers, it was annoying to get a tiny cup of tea and always ask for a top off and a new tea bag. It would be nice to have teapots.

2026-05-20 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Excellent as always over the years!
Pros:

Excellent service, fantastic location and beautiful architecture

Cons:

Nothing

2026-05-16 • via Nuitee
M
Maria Paola • couple • ec
10
2026-05-13 • via Nuitee