Hotel Portobelo

Hotels
9.3 (2397 reviews)
Avenida Juarez, 687 , Guadalajara , mx
+52 33 3614 6751

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Cons:
High restaurant prices
Noise from renovations

Categories

Cleanliness
8.6
Several reviews mention cleanliness positively, however some issues like strong paint odor were noted.
Service
10
Staff was frequently mentioned as helpful and friendly, which contributed positively.
Location
10
Multiple reviews praised the hotel's excellent location close to central amenities.
Room Quality
9.6
Rooms were noted as remodeled and comfortable, but some concerns about noise during renovations were mentioned.
Amenities
9.1
Facilities were generally satisfactory, though some limitations in services were noted.
Value for Money
9.1
Overall good value, however some guests noted that restaurant prices were high relative to quality.
Food and Beverage
8.1
Negative comments regarding the restaurant food quality impacted this score.
Overall Experience
9.9
General sentiment is very positive, though some issues were experienced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:41

Property Description

Central Location in Historic Guadalajara
Located in the heart of the historic district, Hotel Portobelo offers a convenient stay near all major tourist attractions. The hotel's proximity to Avenida Vallarta Avenue ensures easy access to a variety of dining and entertainment options.

Comfortable Rooms and Convenient Amenities
Guests can enjoy air-conditioned rooms equipped with modern conveniences such as flat-screen TVs and free Wi-Fi. With a 24-hour front desk, bar, buffet restaurant, and room service, Hotel Portobelo caters to all your needs during your stay. Additionally, take advantage of free private parking for a hassle-free experience.

Easy Access to Transportation
Conveniently located, the hotel is just a 30-minute drive from Guadalajara International Airport and the Bus Station, making travel arrangements a breeze. Experience the best of Guadalajara with a stay at Hotel Portobelo.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GDL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.3
Based on 2397 reviews
Cleanliness: 8.6
Service: 10
Location: 10
Room Quality: 9.6
Amenities: 9.1
Value for Money: 9.1
Food and Beverage: 8.1
Overall Experience: 9.9
B
Bertha Alicia • solo_traveller • mx
10
Pros:

Ubicación

2026-07-25 • via Nuitee
P
Pedro Enrique • solo_traveller • mx
9
Todo bien..
Pros:

Habitaciones amplias y limpias el trato muy amables, el estacionamiento,
todo bien

2026-07-24 • via Nuitee
C
Carmen • solo_traveller • us
10
2026-07-23 • via Nuitee
D
daniel • solo_traveller • se
8
2026-07-22 • via Nuitee
A
Adrian • solo_traveller • mx
9
Come and stay for a while
Pros:

Excellent place, right location, value, clean.

Cons:

Food a bit bland, servers not in the right disposition, need to engage more with guests.

2026-07-19 • via Nuitee
L
Lynette • solo_traveller • mx
8
Fair
Pros:

It was ok

Cons:

Not a very safe area for a woman to walk alone

2026-07-19 • via Nuitee
H
Herrera • solo_traveller • mx
10
Pros:

Limpieza y atención

Cons:

Estuvo bien todo.

2026-07-18 • via Nuitee
E
Emiliano • solo_traveller • mx
9
Me gustó estar ahí, Regresaré
Pros:

Limpieza, funcionalidad, amabilidad del personal

Cons:

Ruido de la calle

2026-07-18 • via Nuitee
S
Silva • extended_group • mx
9
Pros:

ubicacion

2026-07-17 • via Nuitee
D
DelaPuente • family_with_children • us
10
2026-07-16 • via Nuitee
D
DelaPuente • family_with_children • us
10
Inmejorable experiencia si buscas algo en el centro de Guadalajara
Pros:

Las habitaciones están muy amplias, limpias y parece ser que recién remodeladas con acabados y detalles de buena calidad. La relación calidad- precio me parece inmejorable. Obtuve un muy buen precio por mis habitaciones.

Cons:

Nada. El personal y las instalaciones forman un excelente combo.

2026-07-16 • via Nuitee
C
Carlos Daniel • solo_traveller • mx
10
2026-07-15 • via Nuitee
L
LUZ MARIA • couple • us
10
Agradable
Pros:

Muy buena ubicacion,

Cons:

Que no tenia refrigerador

2026-07-15 • via Nuitee
A
Apolo • couple • us
10
It was a pleasant experience.
Pros:

Nice and clean

Cons:

N/A

2026-07-14 • via Nuitee
J
Jaime • couple • mx
10
Pros:

Excelente remodelaciones

2026-07-14 • via Nuitee
C
Cesar • solo_traveller • mx
10
2026-07-11 • via Nuitee
E
Eduardo • solo_traveller • us
10
2026-07-10 • via Nuitee
E
Eduardo • solo_traveller • us
10
2026-07-10 • via Nuitee
E
Eduardo • solo_traveller • us
10
2026-07-10 • via Nuitee
M
MIGUEL • solo_traveller • mx
10
Pros:

Su ubicación y muy cómodo y sin ruido

Cons:

Toso me gustó

2026-07-10 • via Nuitee