Hotel Portobelo

Hotels
9.3 (2354 reviews)
Avenida Juarez, 687 , Guadalajara , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Cons:
High restaurant prices
Noise from renovations

Categories

Cleanliness
8.6
Several reviews mention cleanliness positively, however some issues like strong paint odor were noted.
Service
10
Staff was frequently mentioned as helpful and friendly, which contributed positively.
Location
10
Multiple reviews praised the hotel's excellent location close to central amenities.
Room Quality
9.6
Rooms were noted as remodeled and comfortable, but some concerns about noise during renovations were mentioned.
Amenities
9.1
Facilities were generally satisfactory, though some limitations in services were noted.
Value for Money
9.1
Overall good value, however some guests noted that restaurant prices were high relative to quality.
Food and Beverage
8.1
Negative comments regarding the restaurant food quality impacted this score.
Overall Experience
9.9
General sentiment is very positive, though some issues were experienced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:41

Property Description

Central Location in Historic Guadalajara
Located in the heart of the historic district, Hotel Portobelo offers a convenient stay near all major tourist attractions. The hotel's proximity to Avenida Vallarta Avenue ensures easy access to a variety of dining and entertainment options.

Comfortable Rooms and Convenient Amenities
Guests can enjoy air-conditioned rooms equipped with modern conveniences such as flat-screen TVs and free Wi-Fi. With a 24-hour front desk, bar, buffet restaurant, and room service, Hotel Portobelo caters to all your needs during your stay. Additionally, take advantage of free private parking for a hassle-free experience.

Easy Access to Transportation
Conveniently located, the hotel is just a 30-minute drive from Guadalajara International Airport and the Bus Station, making travel arrangements a breeze. Experience the best of Guadalajara with a stay at Hotel Portobelo.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GDL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.3
Based on 2354 reviews
Cleanliness: 8.6
Service: 10
Location: 10
Room Quality: 9.6
Amenities: 9.1
Value for Money: 9.1
Food and Beverage: 8.1
Overall Experience: 9.9
J
Jose de Jesus • solo_traveller • mx
10
Sin duda, vale la pena regresar.
Pros:

Todos los servicios funcionan a la perfección.

Cons:

Tal vez un poco caro, no sé si por época del Mundial y ya pasando éste, no sé si las tarifas cambien.

2026-06-20 • via Nuitee
C
Carrillo • solo_traveller • mx
10
Pros:

El colchón es super cómodo, tiene un buen servicio al cliente, está todo limpio.. y tiene buena ubicación

2026-06-19 • via Nuitee
C
COMISION • family_with_children • mx
10
2026-06-18 • via Nuitee
D
Daniela • solo_traveller • mx
10
2026-06-18 • via Nuitee
G
GLORIA • family_with_children • mx
10
2026-06-15 • via Nuitee
R
ruth • solo_traveller • mx
9
Pros:

La limpieza es mi preferido

Cons:

Me dieron segundo piso y mucho ruido de las puertas y no me gustó la vista al estacionamiento es mucho mejor al parque rojo

2026-06-15 • via Nuitee
O
orozco • solo_traveller • mx
10
Pros:

La cama es super cómoda mi esposo y yo dormimos muy bien , el es muy especial con el ruido , y es muy trankilo no hay nada de ruido

Cons:

Solo que tuvieran un poco de cuidado con las toallas de baño porque si olían a humedad

2026-06-14 • via Nuitee
R
Roberto Carlos • solo_traveller • mx
10
Pros:

Las instalaciones de lujo

Cons:

Todo excelente

2026-06-13 • via Nuitee
L
Librada • solo_traveller • mx
10
Pros:

No dan desayuno 😭

Cons:

Que no dan desayuno

2026-06-11 • via Nuitee
P
Paulina • solo_traveller • mx
10
Pros:

Somos clientes desde hace muchos años y nos gusta por su ubicación, obvio sus instalaciones, servicio, atención y ahora con su remodelación, súper bien!!

2026-06-08 • via Nuitee
T
Tania • solo_traveller • mx
10
2026-06-07 • via Nuitee
V
Vélez • solo_traveller • co
10
Pros:

Ubicacion

2026-06-07 • via Nuitee
A
Andy • couple • gb
8
I would stay there again
Pros:

I liked the sofa and hot water

2026-06-06 • via Nuitee
V
Valeria Catalina • solo_traveller • mx
10
Nuestro hotel predilecto cuando vamos a Guadalajara
Pros:

Limpieza y los están remodelando así como la atención del personal

Cons:

Todo me gusto

2026-06-05 • via Nuitee
R
Rebeca eloisa • extended_group • mx
10
Pros:

Excelente relación calidad precio y la ubicacion

2026-06-01 • via Nuitee
M
Marcelino • couple • us
10
2026-06-01 • via Nuitee
M
Marcelino • couple • us
10
2026-05-31 • via Nuitee
A
Andrade • solo_traveller • mx
10
2026-05-31 • via Nuitee
M
Marcelino • couple • us
10
Pros:

Todo me gustó

2026-05-31 • via Nuitee
C
Christian Paul • solo_traveller • mx
10
Pros:

El buen servicio

Cons:

Todo estuvo bien

2026-05-28 • via Nuitee