Hotel Portobelo

Hotels
9.3 (2425 reviews)
Avenida Juarez, 687 , Guadalajara , MX
+52 33 3614 6751

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Cons:
High restaurant prices
Noise from renovations

Categories

Cleanliness
8.6
Several reviews mention cleanliness positively, however some issues like strong paint odor were noted.
Service
10
Staff was frequently mentioned as helpful and friendly, which contributed positively.
Location
10
Multiple reviews praised the hotel's excellent location close to central amenities.
Room Quality
9.6
Rooms were noted as remodeled and comfortable, but some concerns about noise during renovations were mentioned.
Amenities
9.1
Facilities were generally satisfactory, though some limitations in services were noted.
Value for Money
9.1
Overall good value, however some guests noted that restaurant prices were high relative to quality.
Food and Beverage
8.1
Negative comments regarding the restaurant food quality impacted this score.
Overall Experience
9.9
General sentiment is very positive, though some issues were experienced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:41

Property Description

Central Location in Historic Guadalajara
Located in the heart of the historic district, Hotel Portobelo offers a convenient stay near all major tourist attractions. The hotel's proximity to Avenida Vallarta Avenue ensures easy access to a variety of dining and entertainment options.

Comfortable Rooms and Convenient Amenities
Guests can enjoy air-conditioned rooms equipped with modern conveniences such as flat-screen TVs and free Wi-Fi. With a 24-hour front desk, bar, buffet restaurant, and room service, Hotel Portobelo caters to all your needs during your stay. Additionally, take advantage of free private parking for a hassle-free experience.

Easy Access to Transportation
Conveniently located, the hotel is just a 30-minute drive from Guadalajara International Airport and the Bus Station, making travel arrangements a breeze. Experience the best of Guadalajara with a stay at Hotel Portobelo.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GDL

Location

Guest Reviews

9.3
Based on 2425 reviews
Cleanliness: 8.6
Service: 10
Location: 10
Room Quality: 9.6
Amenities: 9.1
Value for Money: 9.1
Food and Beverage: 8.1
Overall Experience: 9.9
F
Fabian • family_with_children • mx
9
Descanso comodo
Pros:

Excelente ubicación y limpieza

2026-10-17 • via Nuitee
L
LUIS ALFONSO • family_with_children • mx
9
Pros:

Zona centrica

Cons:

Todo bien

2026-10-16 • via Nuitee
M
Marisol • solo_traveller • mx
10
Me encanta quedarme aqui
Pros:

La limpieza, las camas y el espacio de la habitación

2026-10-14 • via Nuitee
L
leyva • solo_traveller • mx
9
todo estuvo bien excepto el agua por su olor
Pros:

me gusto el hotel, la estancia y el servicio del personal, el desayuno muy bueno y bien atendido

Cons:

lamentablemente el Agua que tenia un olor a fetido

2026-10-12 • via Nuitee
L
Luis • solo_traveller • mx
8
Pros:

La limpieza es excelente.
El desayuno es basto.
La ubicación es perfecta para realizar mi trabajo.
La atención es amble.

Cons:

El WIFI no tiene buena velocidad.

2026-10-09 • via Nuitee
D
Daniel • couple • mx
10
La instalaciones son limpias y el personal es muy servicial.
Pros:

ubicación y limpieza

Cons:

todo bien

2026-10-09 • via Nuitee
J
Juliana Mercedes • family_with_children • mx
10
Exquisita
Pros:

La decoración de la habitación

Cons:

Todo Exvelente

2026-10-08 • via Nuitee
R
Rosalba • solo_traveller • us
10
2026-09-13 • via Nuitee
A
alfonso victor manuel • couple • us
10
2026-09-08 • via Nuitee
A
alfonso victor manuel • couple • us
10
Todo estuvo muy bien
Pros:

La ubicación

2026-09-08 • via Nuitee
D
David • solo_traveller • us
8
Excellent except for the water.
Pros:

Excellent facilities and friendly, helpful staff.

Cons:

Water was disgusting! If I had known about the tap water I would not have booked. This was the 2nd time for me to stay at the Portobello.

2026-09-07 • via Nuitee
J
Jorge Rafael • family_with_children • mx
9
2026-09-07 • via Nuitee
L
Lenin • solo_traveller • mx
9
Consideración de hora de entrada
Pros:

Limpieza y funcionamiento

Cons:

Llegamos 3 horas antes del check in, mee hubiera gustado que la nos hubieran permitido entrar antes de la hora de entrada, nos sentíamos un poco cansados y un poco antes de la hora de entrada, hubiera sido bueno.

2026-09-07 • via Nuitee
V
Victor • solo_traveller • mx
9
Pros:

La limpueza,la cama muy cómoda, la ubicación

Cons:

Estacionamiento desprotegido, fácil acceso a las habitaciones desde el sótano, mirilla en puerta de habitación

2026-09-06 • via Nuitee
A
Acosta • solo_traveller • mx
9
2026-09-04 • via Nuitee
J
Juan • extended_group • mx
10
2026-09-04 • via Nuitee
M
MALOSKY • solo_traveller • mx
9
2026-09-02 • via Nuitee
M
Matheus • couple • br
7
Good with bad breakfast
Pros:

Quarto espaçoso e limpo. O hotel fica bem localizado, entre o centro histórico e a área colonial. É possível fazer tudo a pé com tranquilidade, e há um OXXO ao lado do hotel para qualquer emergência.
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Spacious and clean room. The hotel is well located between the historic center and the colonial area. You can easily get around on foot, and there is an OXXO convenience store right next to the hotel for any last-minute needs.

Cons:

O café da manhã do hotel é muito ruim. Ele é servido em um restaurante, e você só pode escolher uma opção de comida e uma bebida. Há poucas opções disponíveis. Por exemplo, não é possível tomar suco de laranja e café no café da manhã, pois apenas uma bebida está incluída.
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The hotel breakfast is very poor. It is served at a restaurant, and guests can only choose one food item and one drink. There are very limited options available. For example, you cannot have both orange juice and coffee at breakfast, as only one beverage is included.

2026-09-01 • via Nuitee
C
Claudia • extended_group • us
8
2026-08-30 • via Nuitee
C
Coronado • family_with_children • us
8
friendly staff
Pros:

location and room were nice.

Cons:

bed comfort

2026-08-24 • via Nuitee