Sheraton Brooklyn New York

Hotels
•
Sheraton
7.4 (3897 reviews)
228 Duffield Street , Brooklyn , us
+1 718-855-1900

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Children allowed
Pets allowed

Facilities

WiFi available
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Comfortable beds
Friendly staff
Cons:
Cleanliness issues
Poor service experiences
Outdated facilities

Categories

Cleanliness
5.85
Reports of dirty bathrooms and unclean linens.
Service
8.35
Staff friendliness noted, but some instances of poor service.
Location
9.35
Consistent positive feedback about the location.
Room Quality
7.35
Rooms generally comfortable, but reports of maintenance issues.
Amenities
6.85
Noted absence of advertised amenities and outdated facilities.
Value for Money
6.35
Perception of high prices relative to quality received.
Food and Beverage
7.35
Limited breakfast options and concerns about food quality.
Overall Experience
7.75
Mixed feelings with both positives and negatives emphasized.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:13

Property Description

Luxurious Accommodations
The Sheraton Brooklyn New York offers a modern stay with 42-inch flat-screen TVs, iPod docking stations, and Starbucks coffee makers in every room.

Convenient Amenities
Guests can enjoy the convenience of a 24-hour fitness center, a business center, and an on-site Starbucks outlet in the lobby.

Prime Location
Located near MetroTech Center and the subway station, with attractions like Barclays Center, Long Island University-Brooklyn Campus, and Brooklyn Academy of Music in close proximity.

Experience comfort, convenience, and a prime location at the Sheraton Brooklyn New York. Book your stay now!

Important information:

Guests must be 21 years of age or older to check-in.

Credit card used at time of booking must be presented at time of check-in.

Please note, for 'Breakfast Included Rates', breakfast is available for 2 adults only. Additional guests are subject to a surcharge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 14.95 per 24 hours.

Location

Guest Reviews

7.4
Based on 3897 reviews
Cleanliness: 5.85
Service: 8.35
Location: 9.35
Room Quality: 7.35
Amenities: 6.85
Value for Money: 6.35
Food and Beverage: 7.35
Overall Experience: 7.75
J
Jose • couple • pr
10
2026-07-25 • via Nuitee
S
Siyu • solo_traveller • us
3
would not book again unless i had to
Pros:

location

Cons:

A housekeeping lady was sitting in my room on her phone after I checked in and went into my room; the noise in the bathroom as well as in the room which was really disturbing

2026-07-20 • via Nuitee
M
Margaret • couple • us
10
2026-07-18 • via Nuitee
M
Miguel • couple • pt
9
2026-07-18 • via Nuitee
R
Robert-Samuel • couple • us
9
2026-07-17 • via Nuitee
J
Jazmin • couple • us
10
2026-07-17 • via Nuitee
L
Luiz • solo_traveller • br
7
Por favor melhore o café e inclua na estadia.
Pros:

Conforto e limpeza

Cons:

O café da manhã. Péssimo, pó que vira ovos. Pelo amor de Deus, um hotel 4 estrelas merecia ter um café da manhã melhor.

2026-07-16 • via Nuitee
B
B3376SDsamr • Solo travel
2
No AC, horrible service, will never book this hotel again.
Pros:

I arrived on a 100-degree day and was told that the king room I booked was not available because they were doing HVAC service on some of the rooms. They gave me a double room instead, and when I got up there it was 80 degrees, with the AC allegedly on. I went back down and asked them to give me a room where the AC was actually working. They told me the hotel was full. I told them I couldn't stay there and needed a refund and they told me the manager would get in touch with me. I had to book another hotel in Manhattan at 9:30 pm and nobody from the hotel has contacted me a day later.

2026-07-15 • via Tripadvisor
A
Agnieszka • family_with_children • us
10
2026-07-15 • via Nuitee
I
Ivan Ricardo • extended_group • co
9
Buena opción en NY
Pros:

Excelente servicio y opcion muy buena en NY

Cons:

Nada

2026-07-15 • via Nuitee
N
nahshon • family_with_children • us
4
2026-07-14 • via Nuitee
C
Christopher • couple • au
6
Pros:

Location

Cons:

Cleanliness

2026-07-14 • via Nuitee
T
Tesfaldet • family_with_children • us
9
Cons:

too crowded by the entrance, i believe because of a night club.

2026-07-14 • via Nuitee
F
Frank • solo_traveller • us
10
2026-07-13 • via Nuitee
P
Patrick • couple • gb
4
Poor service on front desk upon arrival, but a good location for exploring New York City.
Pros:

Room was clean. Gym is well equipped. Nice to have free tea and coffee in the guest centre.

Cons:

Although I had paid in full in advance through booking.com I received an email on the day of my arrival (a Sunday, late afternoon) threatening to cancel the room unless further credit card details could be provided. (It is unclear to me why the details I'd entered through booking.com were not sufficient, as it was the same card.) Then when I arrived, the receptionist was somehow unable to access my pre-payment through the hotel's system. I was treated very dismissively: it was suggested that I should pay for an additional night in order that the problem could be sorted the following day when the manager would be in; when I protested, I was accused of asking for 'a free room'. Fortunately, after a few minutes a manager appeared and was able to locate my payment, but no apology was made. We stayed a few days, and the weekday staff on front desk seemed a lot nicer; also the location of the hotel is very good. But I was put off by this experience.

2026-07-13 • via Nuitee
I
Indri • family_with_children • gb
5
I would have more great time to stay for the amount I have paid it’s a shame I couldn’t enjoy our last night at all when
Pros:

The location was superb, very easy access to get to anywhere and more options on subways stations. Very close to get shopping and food. I really enjoyed it. They welcomed us well when we arrive the reception was great after 8 hours flight from London and traffic from JFK

Cons:

We were staying for 6 nights the 5th day from 5am in the morning there was no water in the building we couldn’t take shower or use the toilet at all. We went out all day because w e couldn’t use hotel facilities at all when we were back at 11.30pm no one clean the room at all and we didn’t have this issues from previous nights and I complained to the front desk, she was not friendly at all and I asked for manager assistance but they just too busy and didn’t attend to the client. We should get compensate for very uncomfortable situation the next day we checked out but for one night with the money I pad was not worth it at all and they not bother to attend to us.

2026-07-12 • via Nuitee
A
Allison • couple • us
10
2026-07-12 • via Nuitee
D
Dubravka • family_with_children • ca
5
Disappointed
Pros:

Location

Cons:

Towel rack broke, faucet was broken and wouldn’t close all the way, shower tiles dirty and moldy, half of water from the shower was flowing down the wall, internal connection very weak and unreliable!

2026-07-11 • via Nuitee
H
huba • solo_traveller • gb
8
Pros:

The location we chose was absolutely perfect, especially for shopping enthusiasts, as it was situated in a fantastic shopping area. We also enjoyed the variety of restaurants nearby, making dining convenient and enjoyable. Everything was very close, including easy access to the subway, which made traveling around the city hassle-free.

Additionally, we found the prices to be reasonable, which added to the overall positive experience. Based on our stay, I would definitely recommend this location to others looking for a great place to stay

Cons:

When checking in, I had to wait in a queue for 25 minutes because there was only one staff member available to assist customers. This caused a significant delay and inconvenience.

I kindly suggest that you consider increasing the number of reception staff during busy times to improve customer experience and reduce waiting times.

2026-07-10 • via Nuitee
C
Christina • couple • gb
8
2026-07-10 • via Nuitee