Sheraton Brooklyn New York

The air conditioning didn’t work. They couldn’t fix it, so they moved us to another room. The air conditioning didn’t work there either. The manager never responded to my calls or emails. Eventually, Marriott only gave us an $80 credit in points.

Arkadaşlar caddeye bakan odalara dışarıdan çok kuvvetli fan sesi geliyor ..

The room is exceptionally small

1.No answer to my messages in application at all. I made a reservation a long time ago. I asked via application message that I could have microwave in the room as in the photo or not and asked for suite with 2 full beds and a sofabed instead of suite room with 1 King bed and a sofabed as my reservation but no answer so I expected to have the suite room as my reservation. When checking in, the lady at counter told me to have standard room with 2 beds instead. OMG, so disappointed for 4 star hotel in management of this way. Stupid, wasn't it, to pay for small room with the price of suite, how could she think ? I strongly rejected it and showed that the hotel never answered any questions in application at all. Fortunately, the gentleman at the counter could wisely manage to what I want, though had to pay a little more.
Suggestion: The hotel should improve the way of management and improve quality of staffs as well as should reply fast in the application.

2.In my room, I found at night cause I checked in in the evening that the body wash bottle was not worked ( it was broken a little bit and the fluid could rarely be pumped out) and it didn't be placed on the wall as the shampoo and conditioner. I told the house keeper in the next morning to change and fix it but what I found when came back was that broken body wash bottle fixed on the wall ... I had to go down to tell the staff at the counter ( no phone in the room, so wondered for 4 star hotel without a phone in the room)
Suggestion 1. Should have phone in the room.
2. House keeper should be more careful arranging the room. In my opinion, it impossible not seen the bottle out of the wall because it was placed in the rack for soap, not in normal place.

Another suggestion for the day guest showed need privacy, should give drinking water and daily amenities in front of door.
Hope to be back if the hotel can be improved soon.

特になし

La limpieza no es profunda.

The check in was 20 minutes. There was one person checking in at the the desk and two people in front of us and it was slow. The person was friendly. It was also difficult to unload because there were several cars just sitting in the valet drop off area. We had to loop around several times and finally stop around the corner and wait till one car left to get closer to unload our suitcases. The curtain was off the rails, the closet door dragged on the floor because it was poorly repaired. Also, the sheets on one of the beds were soiled. The sheets were clean but stained. Not nice. The second day, it appeared that the safe stopped working and in the end it just seemed to be very sensitive. We asked for the battery to be replaced but it seemed like it never was except went I accidentality bumped the bolts packing up it peeped again. The toilet seat had a melt spot and felt warn. Not nice. The shower pressure oscillated and the temperature was inconsistent. There was loud music in the restaurant / bar in the lobby. It did not keep us awake but you could feel the beat on the 5th floor before we went to sleep. Also, I changed the room from a King to two queens and that was fine. But I also paid extra for the room because I thought it was going to be higher with a city view. No luck. The final thing was the heating. It was impossible to warm the room. The last two nights we turned off the air and the room warmed up to 71. Otherwise the warmest was 69 and that was chilly at night with air blowing on you. We were disappointed this time.

Beds slightly small

room size was smaller than expected

Horrible water pressure in shower.
Should provide parking option directions.