Hilton Garden Inn Charlotte/Concord

Hotels
•
Hilton Garden Inn
9 (587 reviews)
7831 Gateway Lane , Concord , US
+1 704-979-2900

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Convenient location
Good amenities
Cons:
Inaccurate descriptions
Issues with heating in pool
Room odor
Breakfast not included

Categories

Cleanliness
8.64
Generally very clean with multiple mentions of cleanliness, though some negative experiences noted.
Service
9.61
Staff is friendly and accommodating, enhancing the overall experience.
Location
8.65
Convenient location to attractions, but some reviews mention difficulty in access.
Room Quality
8.6
Rooms are clean and comfortable, though some complaints about specific issues like mattress comfort.
Amenities
9.63
Good facilities including a pool and lobby dining, although the pool heating was not adequate.
Value for Money
8.59
Perceived as somewhat expensive for what is offered, but still a good value for convenience and cleanliness.
Food and Beverage
8.64
Breakfast not included was a disappointment, but numerous food options nearby compensate.
Overall Experience
9.61
Overall stay was satisfactory, with minor complaints but effectively met guest needs.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:41

Property Description

Convenient Location
Located just a mile from Concord Mills Mall and 1.5 miles from Rocky River Golf Club, the Hilton Garden Inn Charlotte/Concord offers easy access to popular attractions.

Dining and Leisure
Indulge in delicious meals at the Great American Grill, grab a drink at the Pavilion Lounge, or satisfy your cravings at the 24/7 Pavilion Pantry snack shop. Relax and unwind in the indoor pool, hot tub, or gym, all available to guests for free.

Comfortable Accommodations
Enjoy modern amenities such as a 32-inch flat-screen TV, microwave, refrigerator, and coffee maker in every room. Stay connected with free Wi-Fi and catch up on work at the ergonomic work desk.

Ready to experience comfort and convenience at the Hilton Garden Inn Charlotte/Concord? Book your stay now for a memorable hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Location

Guest Reviews

9
Based on 587 reviews
Cleanliness: 8.64
Service: 9.61
Location: 8.65
Room Quality: 8.6
Amenities: 9.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 9.61
A
Ashley • couple • us
10
We came down for mustang week && it was a very great experience
Pros:

Very clean / quiet

Cons:

Nothing it was great

2026-08-31 • via Nuitee
H
Heiskell • solo_traveller • us
10
2026-08-26 • via Nuitee
I
Itlean • solo_traveller • us
10
2026-08-23 • via Nuitee
M
Michael • solo_traveller • us
4
Descent
Cons:

It had roaches in the room

2026-08-20 • via Nuitee
A
Amy • couple • us
10
2026-08-17 • via Nuitee
M
Maina • solo_traveller • ke
9
Enyoable
Pros:

The location was perfect

Cons:

They are not keen to details. When I got there there was a paper( serviette) that was under the seat in the living room). They cleaned the place once for the 4 nights I was there. In the morning I was checking out the serviette was still under the seat. I had to remind them to do house cleaning

2026-08-16 • via Nuitee
D
Darrell • solo_traveller • us
6
Pros:

It was extremely clean

Cons:

Bathroom toilet had mess with handle it get from keep running

2026-07-24 • via Nuitee
K
Kizzy • couple • us
9
2026-07-21 • via Nuitee
J
Jonathan • family_with_children • us
10
It was an excellent experience for the family!
Pros:

It has one of the best exercise rooms in a hotel that I’ve ever stayed at. Super friendly staff as well.

Cons:

It was all great.

2026-07-21 • via Nuitee
K
Katheryn • couple • us
7
Cons:

I booked and paid through Booking.com and was charged be the hotel too. It is being contested by my bank, but the situation is NOT pleasant.

2026-07-18 • via Nuitee
H
Holly • couple • us
10
2026-07-08 • via Nuitee
T
Trish • couple • us
10
Good stay.
Pros:

It is clean, feels safe, comfortable beds and nice staff.

Cons:

Nothing

2026-07-02 • via Nuitee
K
Kenya • solo_traveller • us
9
Pros:

Room was cleaned

Cons:

Room service did not clean the room

2026-06-22 • via Nuitee
T
Tatyana • solo_traveller • us
1
Pros:

nothing

Cons:

everything

2026-06-22 • via Nuitee
C
Cain • couple • us
9
Wonderful 34th wedding anniversary weekend!
Pros:

My room was extremely hot and took a while for AC to kick in but once it did it was comfortable. THANKS. The staff went above and beyond to assist especially Patrick.

Cons:

The ac was my only complaint.

2026-05-31 • via Nuitee
K
Kenya • couple • us
6
Not a good stay .. transferred rooms and the next room the door would not lock
Pros:

Location and Friendly Staff

Cons:

The room floors was permanently stained with dirt!Very dirty

2026-05-26 • via Nuitee
M
Marco • solo_traveller • us
10
2026-05-14 • via Nuitee
R
REBECCA • family_with_children • us
6
Pretty good
Pros:

Location price staff

Cons:

It wasn't told the pool was closed....it's was kids spring break 💔 so they were upset....Also didn't mention meals were paid not free!

2026-05-07 • via Nuitee
J
Joann • couple • us
10
Great stay would definitely stay there again.
Pros:

Clean and staff were friendly.

Cons:

Nothing

2026-05-04 • via Nuitee
D
David • couple • us
10
2026-05-03 • via Nuitee