The Heron By Sarovar Portico India

Hotels
•
Sarovar (Louvre)
9.2 (750 reviews)
Jakaya Kikwete Road Opposite the Provincial Police Headquarters Nairobi , Nairobi , KE
+254 20 2720740

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great staff
Amazing food
Good location
Comfortable stay
Nice amenities
Cons:
Room quality issues
Dated TV

Categories

Cleanliness
8.44
Mixed feedback with some concerns about dated furniture and general condition.
Service
9.91
Consistently praised with mentions of friendly and helpful staff.
Location
9.45
Very good location, noted as value for money.
Room Quality
7.9
Some rooms are described as dated, with old TVs and decor.
Amenities
8.93
Good amenities, including pool and conference facilities.
Value for Money
9.39
Generally considered great value for the price paid.
Food and Beverage
9.94
Food received excellent reviews, with high praise for quality and variety.
Overall Experience
9.61
Overall experiences were overwhelmingly positive, with mentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:06

Property Description

Luxurious Accommodation
Indulge in individually decorated rooms equipped with modern amenities like flat-screen TVs and minibars. Relax in the private bathroom with complimentary toiletries.

Wellness and Dining Options
Enjoy a heated swimming pool, sauna, and gym for ultimate relaxation. Savor a variety of international cuisines at The Bashasha and Mdalasini restaurants with a sunny patio and balcony.

Convenience and Services
Benefit from a 24-hour reception, travel desk for tour bookings, and on-site spa and salon. Stay connected with free Wi-Fi and park effortlessly with private parking.

Experience luxury and convenience at The Heron Portico - book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Location

Guest Reviews

9.2
Based on 750 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 7.9
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 9.94
Overall Experience: 9.61
K
Karimi • couple • us
10
2026-09-15 • via Nuitee
H
Henar • extended_group • es
7
Buena elección para visitar Nairobi ciudad
Pros:

Hotel con muy buena si la intención es explorar Nairobi ciudad. Personal muy correcto. No pude disfrutar de todas las instalaciones como la piscina y el restaurante, pero se veía todo correcto.

Cons:

Para mi gusto - la cama un poco incómoda y la ducha muy estrecha (ducharse supuso tener agua por todo el suelo del baño).

2026-09-14 • via Nuitee
E
Ensar • solo_traveller • ch
10
2026-09-14 • via Nuitee
O
Olga • extended_group • pl
1
Cons:

They don’t issue an invoice

2026-09-14 • via Nuitee
O
Olga • couple • pl
1
Cons:

They don’t issue an invoice

2026-09-14 • via Nuitee
Y
Yannic • couple • ch
8
Tiptop👍
Pros:

Sehr konfortabel und tolles Restaurant, die zimmer sind sehr schön eingerichtet

2026-09-14 • via Nuitee
F
FREDDY • couple • fr
8
2026-09-13 • via Nuitee
K
Karimi • couple • us
10
Excellent hotel
Pros:

Best property and very reasonable price. Staff very coperative

Cons:

Everything was best

2026-09-12 • via Nuitee
C
Clare • solo_traveller • ke
5
Pros:

The ambiance in the room

Cons:

No hand towel was provided, and the hand wash basin was blocked when I got to the rooms

2026-09-10 • via Nuitee
M
Mélanie • extended_group • fr
8
Nous avons bien mangé au petit-déjeuner, la chambre donne l’impression d’être à la maison
Pros:

L accès facile, l’emplacement légèrement reculé du centre-ville mais proche de toutes les commodités

Cons:

La vue sur le deuxième bâtiment côté verso de l’hôtel depuis notre chambre.

2026-09-07 • via Nuitee
M
Markus • solo_traveller • at
8
The Heron
Pros:

Das Ambiente und die Bauweise sehr beeindruckend und das Personal war sehr freundlich

Cons:

Der einzige Punkt was schlecht war das es kein Warmwasser gegeben hat

2026-09-04 • via Nuitee
B
Brigitte • couple • us
7
Great staff, comfortable room and nice energy all around
Pros:

Big room with nice decor

Cons:

Nice Swahili architecture

2026-08-24 • via Nuitee
C
Christoph • solo_traveller • at
9
2026-08-24 • via Nuitee
R
Robin • solo_traveller • be
7
2026-08-24 • via Nuitee
E
elena • extended_group • it
9
Soggiorno top
Pros:

Stanza molto grande e letti comodissimi. Il personale gentilissimo e buona colazione. Nella struttura c’è sia una spa dove fanno ottimi massaggi che un parrucchiere. Il mini shop ha un po’ di tutto a ottimi prezzi. Consigliatissimo

Cons:

-

2026-08-20 • via Nuitee
A
Aditi • solo_traveller • in
9
Pros:

Location

2026-08-19 • via Nuitee
E
Edward • family_with_children • us
10
2026-08-17 • via Nuitee
T
TOMOMI • solo_traveller • jp
7
Pros:

スタッフがとても親切でした
朝食時、BGMに日本の曲蛾流れていたみたいで。
意識的にでしょうか？
とても嬉しい気持ちになりました。

Cons:

良くなかった点ではありませんが、事前決済済みでしたが、当日、誤ってカードで支払いしてしまい、翌日、ホテルの方もそれに気づき、カードで返金してくれようとしましたが、カード返金が端末が悪いのか出来なかったようで、私のメルアドに、返金の仕方なのでしょうか、ホテル側からメールが来ました。
英語なので、意味わからないまま、消してしまい、どんな内容だったか確認できず、再度メールを送って欲しいです。
事前決済したカードと、当日重複して決済したカードは、違っていて、それぞれのカードに支払い引き落としが、明記されてしまいました。
すみません、とりあえず頂いたメールを再度送ってください。
それが、返金処理のメールならですが。
よろしくお願いします。

2026-08-16 • via Nuitee
M
Mayurdhar • solo_traveller • gb
6
Pros:

Location and staff response.

Cons:

AC in the room wasn't working, so had to change room. The toiletries were basic - and not good. The pillow case wasn't clean .

2026-08-16 • via Nuitee
B
Béatrice • solo_traveller • fr
8
Bon rapport qualité prix.
Pros:

Le personnel est très accueillant, sympathique et réactif
Très bonne cuisine

Cons:

En groupe, compliqué pour la remise des clés

2026-08-15 • via Nuitee