The Heron By Sarovar Portico India

Hotels
Sarovar (Louvre)
9.2 (742 reviews)
Jakaya Kikwete Road Opposite the Provincial Police Headquarters Nairobi , Nairobi , ke

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great staff
Amazing food
Good location
Comfortable stay
Nice amenities
Cons:
Room quality issues
Dated TV

Categories

Cleanliness
8.44
Mixed feedback with some concerns about dated furniture and general condition.
Service
9.91
Consistently praised with mentions of friendly and helpful staff.
Location
9.45
Very good location, noted as value for money.
Room Quality
7.9
Some rooms are described as dated, with old TVs and decor.
Amenities
8.93
Good amenities, including pool and conference facilities.
Value for Money
9.39
Generally considered great value for the price paid.
Food and Beverage
9.94
Food received excellent reviews, with high praise for quality and variety.
Overall Experience
9.61
Overall experiences were overwhelmingly positive, with mentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:06

Property Description

Luxurious Accommodation
Indulge in individually decorated rooms equipped with modern amenities like flat-screen TVs and minibars. Relax in the private bathroom with complimentary toiletries.

Wellness and Dining Options
Enjoy a heated swimming pool, sauna, and gym for ultimate relaxation. Savor a variety of international cuisines at The Bashasha and Mdalasini restaurants with a sunny patio and balcony.

Convenience and Services
Benefit from a 24-hour reception, travel desk for tour bookings, and on-site spa and salon. Stay connected with free Wi-Fi and park effortlessly with private parking.

Experience luxury and convenience at The Heron Portico - book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Location

Guest Reviews

9.2
Based on 742 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 7.9
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 9.94
Overall Experience: 9.61
J
Jo-anne family_with_children au
8
2026-08-06 via Nuitee
I
ignatiuso843 Friends getaway
10
Great Experience & Exceptional Service!I
Pros:

I recently attended a wedding held in one of the hotel's conference rooms. The venue was very decent, clean, and well-organized for the special occasion.A special shoutout to Mr. Wes, who went completely above and beyond to make sure everything ran smoothly. His extra effort and attentive service truly made the event memorable

2026-07-31 via Tripadvisor
C
christinanV9116XM Friends getaway
10
Wedding reception
Pros:

We had an unforgettable wedding reception at this hotel. Everything was perfectly organized, from the elegant venue setup to the excellent food and outstanding customer service.

A special thank you to Onesmus and the manager, Mr. Nyangaresi, for their professionalism, kindness, and dedication. They went above and beyond to ensure every detail was taken care of, making our special day seamless and truly memorable.

Their hospitality and commitment to excellence exceeded our expectations, and our guests couldn’t stop complimenting the beautiful experience. We highly recommend this hotel to anyone looking for a perfect wedding reception venue. Thank you, Onesmus and Mr. Nyangaresi, for making our celebration so special

2026-07-31 via Tripadvisor
E
Escape36601146453 Friends getaway
10
An unforgettable night!
Pros:

An unforgettable night! Our wedding reception at Marahaba Conference Hall was absolutely magical. Everything was set up beautifully, and the atmosphere was wonderful. We cannot thank the manager, Wesley, enough for all of his help. He was so helpful, kind, and organized from start to finish, ensuring we could just relax and enjoy our celebration

2026-07-31 via Tripadvisor
D
dencil0 Business
10
Networking in heels event
Pros:

Excellent,the food was very good and the ambiance on the conference room was amazing and the staff are very friendly especially Wesley.

2026-07-31 via Tripadvisor
8
803userp Business
10
Networking heels
Pros:

I love the hospitality, responsiveness and professionalism at The Heron. The food was impeccable!
Wesley was amazing

2026-07-31 via Tripadvisor
J
johnoC4449NX Business
10
Fantastic experience
Pros:

Fantastic experience from start to finish. The conference rooms were excellent, and the food kept everyone energized, but the highlight was the outstanding service from Wesley, the events manager. He was incredibly attentive and ensured every transition was smooth. We will definitely book again

2026-07-31 via Tripadvisor
P
perg0t Business
10
Baringo proffessionals
Pros:

Great experience! The hotel and restaurant were nice, and the manager, Wesley, was very helpful
Also joy was helpful

2026-07-31 via Tripadvisor
R
Roam57417122887 Friends getaway
10
Yay hotel
Pros:

Amazing experience with some yummy food!

2026-07-29 via Tripadvisor
P
pablooH4751QM Friends getaway
10
Restaurant
Pros:

Very good atmosphere
Wonderful drinks
Very nice rooms and very clean
Onesmus and Wesley were very kind and helpful

2026-07-29 via Tripadvisor
4
462rufusp Friends getaway
10
An amazing experience
Pros:

Had a lovely drink with my very nice waiter onesmus

2026-07-29 via Tripadvisor
T
Trip62997166946 Friends getaway
10
Best Hotel in Kenya!
Pros:

Nicholas Kaluve gave a very good service!

2026-07-29 via Tripadvisor
V
V8326NLjohnm Business
10
The best location so far
Pros:

I had a very good experience here, good ambience, i had a good experience and proper hospitality from Wesley, the manager.
This is definitely a get back to location.

2026-07-29 via Tripadvisor
I
Inspire10078918831 Business
10
Awesomeeee, good music.
Pros:

Heron has a very good buffet service, and their juicess ommg. We met Mr. Wesley, a very kind and hospitable manager. We'll surely come back!! ☺️

2026-07-29 via Tripadvisor
W
W9317IEgeorgem Family
10
Guess satisfaction guaranteed
Pros:

Some places simply provide a service, while others create an experience and this hotel does exactly that. From the warm welcome to the excellent hospitality, every detail reflected professionalism and genuine care.

The rooms were spotless, comfortable, and thoughtfully prepared. The restaurant exceeded expectations with fresh, delicious meals and attentive service. The conference facilities were equally impressive: well organised, equipped with everything we needed, and ideal for a productive event.

A special appreciation goes to Manager Wesley, whose leadership and personal commitment to guest satisfaction were evident throughout our stay. His approachable nature and dedication to excellence set the tone for the entire team.

Thank you for making our visit both productive and enjoyable. I would gladly return and confidently recommend this hotel to anyone looking for exceptional accommodation, dining, or conference services.

2026-07-27 via Tripadvisor
W
wijenjer Solo travel
8
Excellent
Pros:

Very nice place and super professional staff especially gym department.
Training halls were excellent and well arranged.
But Kindly change your television sets in rooms to match the market.
The ones available are old fashioned with no YouTube and WiFi.

2026-07-25 via Tripadvisor
A
Anja solo_traveller de
8
Pros:

Personal und Anlage freundlich, eigene Restaurants im Gebäudekomplex, Frühstücksbuffet oder auch To-Go vorher bestellbar, Aufbewahrung von Gepäck, kleiner Shop im Gebäude, Pool sauber, Zimmer sind groß

Cons:

Das es sehr lange dauert bis das Wasser in der Dusche warm wird
Preis-Leistung nicht ganz nach meinem Wunsch

2026-07-25 via Nuitee
9
99eddyn Business
10
Sidian bank
Pros:

Hosted a intensive 5-day corporate event for Sidian Bank at this property while staying as an overnight guest, and the entire experience exceeded our expectations.The conference facilities are truly top-notch. For a grueling five-day schedule, having a meeting room that was spacious, well-aerated, and bathed in natural light was critical for keeping our team energized. The audio-visual equipment worked flawlessly without a single technical glitch, and the high-speed Wi-Fi was rock-solid throughout the week a critical must-have for our live banking presentations. The catering team deserves a special mention; the coffee breaks and buffet lunches over the 5 days were diverse, fresh, and absolutely delicious.What truly elevated our multi-day event from great to flawless was the incredible staff. Manager Wesley went above and beyond during the planning phases, ensuring all our custom room setups and tight schedules for Sidian Bank were accommodated without any friction. Throughout the entire five days, Kala and Denis provided standout service on the floor. They were hyper-responsive, professional, and anticipated our technical and hospitality needs before we even had to ask.As for the accommodation, my room was immaculate, incredibly quiet, and featured a very functional workspace. After long days of meetings, the premium bedding provided a fantastic night's sleep. I highly recommend this hotel to any corporate entity planning a multi-day event or traveling for business

2026-07-24 via Tripadvisor
K
Katie couple us
10
2026-07-24 via Nuitee
C
Catherine solo_traveller tz
9
2026-07-24 via Nuitee