Banyan Tree Cabo Marques

Hotels
Banyan Tree Hotels & Resorts
9.7 (205 reviews)
Boulevard Cabo Marques , Acapulco , mx

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Cons:
Food service issues
Delayed room delivery

Categories

Cleanliness
9.72
Clean and well-maintained property as inferred from positive reviews.
Service
10
Many reviews mention excellent service from the staff, particularly highlighted by guests.
Location
10
Location was frequently praised for its excellent views and accessibility.
Room Quality
9.72
Rooms were described as elegant, soothing, and perfectly appointed.
Amenities
9.72
Amenities including pools and dining options were highly appreciated.
Value for Money
9.72
Guests feel the experience was worth the price despite some mentions of cost.
Food and Beverage
8.72
Some reviews noted issues with food service and quality, affecting overall perception.
Overall Experience
10
Overall experience was described as beautiful and beyond expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:51

Property Description

Luxurious Villas with Private Pools
Indulge in the ultimate luxury experience with private villas featuring stunning ocean views, private pools, and top-notch amenities like plasma TVs and daily turndown service.

Gourmet Dining Options
Satisfy your culinary cravings with a variety of dining choices, from authentic Thai and Latin cuisine to daily fresh menus at Las Rocas Grill & Bar. Don't forget to unwind at the full-service Las Vistas Bar & Lounge.

Relaxation and Wellness
Pamper yourself at the full-service spa offering a wide range of body and beauty treatments. Unwind by the outdoor pools, stay active at the gym, or enjoy a peaceful moment at the library.

Experience luxury and relaxation at its finest at Banyan Tree Cabo Marques. Book now to secure your slice of paradise overlooking the Pacific Ocean.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.7
Based on 205 reviews
Cleanliness: 9.72
Service: 10
Location: 10
Room Quality: 9.72
Amenities: 9.72
Value for Money: 9.72
Food and Beverage: 8.72
Overall Experience: 10
R
Road579244 Couples
8
Unpleasant
Pros:

The place is beautiful but there’re raccoons that get in your villas and eat anything that you have there. We couldn’t enjoy our time outside the villa or the private pool because raccoons will be there every single day. I don’t feel the resort does much to prevent it.

2026-05-25 via Tripadvisor
E
Elvi Levi couple tr
5
Cons:

stayed at the Banyan Tree hotel from April 22 to April 26, 2026. On the first evening, we decided not to go out and instead have dinner in the garden of our villa, so we ordered food from the hotel. I chose the chicken fajita. However, the next morning I woke up with severe intestinal pain; in short, I suffered from food poisoning from the chicken I had consumed.

Following this, I contacted Sol from the Guest Service team, who had only been communicating with us via WhatsApp throughout our stay. I explained my condition in detail and requested medical assistance. However, I was informed that a doctor could be arranged, but I would have to pay a fee of 2000–2500 MXN, and that I would also be responsible for the cost of any prescribed medication and any medical procedures.

I was genuinely shocked by this response. Despite falling ill due to food consumed at your hotel, I was not provided with any support and was instead asked to pay. When I expressed my concern, I was told that “there was nothing they could do.”

Due to this condition, I had to go to the bathroom approximately 8–10 times throughout the day and only began to recover by the evening.

I would like to emphasize that this is not a small guesthouse, but an internationally recognized hotel. Therefore, this experience was extremely disappointing in terms of both hygiene standards and the approach to guest health.

The following day, we went to La Capilla de la Paz to watch the sunset. However, when we asked the reception beforehand, no one informed us that the location closes after 6:00 PM. As a result, we went all the way there only to find it closed and were unfortunately left at the gate.

On another day, we wanted to visit La Quebrada. When we asked at the reception, a staff member confidently told us that there were shows every hour. Based on this information, we traveled for an hour and arrived at 2:00 PM. However, we later found out that the actual show times were at 1:00 PM and 7:00 PM. Unfortunate

2026-05-20 via Nuitee
E
Elena couple mx
10
Uno de los mejores hoteles para parejas.
Pros:

Privacidad y las villas está divinas

Cons:

ya danza con hielos para habitación.
Niños en la alberca.
Perros en la alberca a lado de tumbonas.

2026-05-18 via Nuitee
A
Acosta solo_traveller mx
10
Pros:

En general todo me encantó!!
La ubicación del hotel es privilegiada y la privacidad de las villas es excepcional

Cons:

Todo me encantó

2026-05-08 via Nuitee
J
Julian Jose family_with_children mx
8
Vistas hermosas
Pros:

Gracias por la atención

Cons:

Un poco más de limpieza a ventanas y zona de alberca sería bueno

2026-04-30 via Nuitee
A
ANDRES couple mx
9
2026-04-27 via Nuitee
W
Wander01574449814 Couples Rancho Cordova, California
10
Special vacation
Pros:

My girlfriend and I are currently staying at Banyan Tree Cabo Marqués, and this has truly been one of the best resort experiences we’ve ever had.

We had an incredible tequila tasting with Andrés (Chaparro) and Dylan—both were amazing, attentive, and made the experience so much fun. Andrés in particular had such great energy and went above and beyond, not just during the tasting but helping us with anything and everything we had questions about throughout our stay. That level of care really stood out.

We also had a wonderful experience at Saffron with Hugo. The food was absolutely amazing, and the chef even came around to check on guests, which was such a nice touch. Hugo made the entire evening feel personal and special. Despite my very limited Spanish, he was incredibly patient, helped me understand and communicate better, and even taught me a bit when I asked—he truly went out of his way to make us feel comfortable.

My boyfriend and I travel to a lot of five-star resorts, and this experience has exceeded our expectations. The level of service here is beyond—it’s the people that make it so special. Everyone is genuinely kind and goes out of their way to help with anything you need.

We will absolutely be back.

2026-04-24 via Tripadvisor
S
SantiagoLeon Solo travel Chicago, Illinois
10
The Best Hotel I’ve Ever Stayed At
Pros:

This hotel is pure perfection. The private villas are beautiful, spacious, and incredibly luxurious. The spa is world-class, and the breathtaking views from every angle are simply unforgettable.The service is exceptional. Special thanks to Octavio, the Front Desk Manager, who took care of everything before, during, and after my stay with genuine care and professionalism. I also want to highlight Alvaro, the wonderful server by the pool, whose warmth, kindness, and impeccable hospitality made every moment special , especially my last night, which he made truly magical.I honestly can’t think of a better hotel I’ve stayed at in my life. Everything was flawless. I’ll be back as soon as possible! Highly recommended.

2026-04-23 via Tripadvisor
L
lurogo9 Couples Mexico City, Central Mexico and Gulf Coast
10
Outstanding Place and Service!
Pros:

Amazing and beyond! This place is a gem; delicious food from chef Abusir, the atmosphere is unbelievable, the view of the ocean is spectacular. And service can’t be any better, Alvaro and Edwin make you feel like you’re in heaven, everything is possible with this perfect team at “Las Rocas” thank you so much!!!

2026-04-12 via Tripadvisor
3
330oliviau Friends getaway
10
Absolutely great experience!!
Pros:

It was a great experience! The food was delicious and the service was outstanding!
Adan was great, the chef, the whole staff.
Highly recommend! The view was amazing!

2026-04-11 via Tripadvisor
R
Rocha family_with_children mx
10
Pros:

La amabilidad del staff. Las instalaciones. La comida. Todo excelente

2026-04-01 via Nuitee
K
Karsten extended_group de
10
Extrem gut!
Pros:

Komfort, Service

2026-03-26 via Nuitee
D
daniel extended_group mx
6
2026-03-19 via Nuitee
M
Manuel couple mx
10
2026-03-17 via Nuitee
F
francisco solo_traveller mx
10
muy comodo
Pros:

muy recomendable

2026-03-02 via Nuitee
A
ANA. GEORGINA couple mx
10
Muy buena experiencia otra vez
Pros:

Las vistas son espectaculares, la comida muy buena y el servicio excelente

Cons:

El Spa ha bajado un poco su calidad, ya no cuentan con masajistas asiáticas y Le falta actitud a las chicas que dan el servicio

2026-02-27 via Nuitee
M
Maria Eugenia couple mx
8
Lástima
Pros:

La arquitectura de las villas es hermosa, el paisaje maravilloso y el personal muy amable

Cons:

A pesar de pedir desde la mañana que pasaran a limpiar el cuarto lo dejaban así hasta las 3 de la tarde. Muy desagradable cuando nuestro plan era disfrutar la villa

2026-02-27 via Nuitee
C
Carlos family_with_children gb
9
2026-02-14 via Nuitee
T
TJtravelerX Couples Tijuana, Baja California
10
Great gem in Acapulco
Pros:

Great experience, great service and great food. A place to enjoy, relax and admire nature. This is a wonderful hotel at Acapulco, and definitively the best. You should go and enjoy the views and the whole experience.

2026-02-09 via Tripadvisor
A
ANA. GEORGINA couple mx
10
Excelente ubicación y muy cómodo
Pros:

Excelente, todo bien muy cómodo los espacios excelentes, muy bien acondicionado

Cons:

Las villas muy aisladas, excelentes vistas y muy cómodas

2026-02-08 via Nuitee