Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Luggage storage
Bar
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and tidy
Cons:
Limited breakfast options
Need for room renovations

Categories

Cleanliness
8.26
The hotel was described as clean and tidy with a lovely building atmosphere.
Service
8.73
Numerous mentions of friendly and helpful staff, particularly Michelle.
Location
8.67
Great location near restaurants and attractions, very convenient.
Room Quality
8.12
Rooms are spacious and comfortable, though some mentioned issues with views and furnishings.
Amenities
7.75
Still needs improvement; some guests noted the breakfast offerings were basic.
Value for Money
8.01
Generally good value for the quality of stay experienced.
Food and Beverage
7.36
Complaints about the simplicity of the breakfast provided.
Overall Experience
7.93
Most guests enjoyed their stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:50

Property Description

Historic Boutique Hotel in the Heart of Katoomba-Blue Mountains:
Located in the heart of Katoomba-Blue Mountains, the Palais Royale is a historic boutique hotel offering a unique and charming stay experience.

Elegant Rooms with Heritage Style En Suite Bathrooms:
Each room at Palais Royale features high ceilings, heritage style en suite bathrooms, air conditioning, a Smart TV, bar fridge, and tea/coffee making facilities. Some rooms offer stunning mountain views, adding to the allure of your stay.

Delightful Dining and Lounge Areas:
Indulge in a complimentary light continental breakfast in the elegant Dining Room with polished floorboards and a fireplace. The Royale Guest Lounge, located in the lobby, is open daily for tea, coffee, and refreshments, providing a cozy retreat for guests.

Experience the charm and comfort of Palais Royale Katoomba, just minutes away from iconic attractions like the Three Sisters and Scenic World. Book your stay now to enjoy a memorable mountain getaway.

Important information:

Please note that there is a 2% surcharge when you pay with a Visa, MasterCard or American Express credit card.

Please note that the heated spa pool and sauna is closed from 17:00 until 20:30 hours each day.

Palais Royal Reception and Guest Lounge is open from 08:00 until 21:00 daily, for tea, coffee and refreshments.

Check In/ Check Out
============
Check in: 2.00pm
Check out: 10.00am

Early check in is available from 10.00am - 12.00pm for a charge of $50.00 and is subject to availability. Please contact the hotel directly to book.

Late check out is available up until 12.00pm for $50.00 and is subject to availability. Late Check-out's after this time incur one night's room charge equivalent to the best available rate of the day. Please contact the hotel directly to book.

*15% surcharge for Friday/Saturday/Sunday and Public HolidaysPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Location

Guest Reviews

8.1
Based on 1981 reviews
Cleanliness: 8.26
Service: 8.73
Location: 8.67
Room Quality: 8.12
Amenities: 7.75
Value for Money: 8.01
Food and Beverage: 7.36
Overall Experience: 7.93
C
Carissa couple au
7
2026-08-15 via Nuitee
P
philip couple au
9
2026-08-13 via Nuitee
C
Cindy solo_traveller au
8
Pros:

Beautiful venue and furnishings. Very friendly staff and great location. Overall pretty good value

Cons:

Found a few hairs in the towels, could hear people walking through the corridors and not the best breakfast selection.

2026-08-10 via Nuitee
J
Julie couple au
9
The hotel was a lovely place to stay and a perfect location for the event we were going to. The staff were very friendly
Pros:

Great location, staff very welcoming, room was spacious and very clean. It was a lovely old and well kept building. Plenty of parking.

Cons:

The continental breakfast was disappointing, with the exception of the pastries.

2026-08-09 via Nuitee
M
Murrell couple au
10
Absolutely wonderful.
Pros:

The staff was very friendly and helpful. Nice hot water.

2026-08-09 via Nuitee
D
David solo_traveller au
9
2026-08-09 via Nuitee
S
Scott couple au
10
Pros:

Caroline was very welcoming and informative at check in.

2026-08-09 via Nuitee
J
Jacqueline couple au
9
Would stay there again!
Pros:

Location, staff friendliness, lovely room

Cons:

Nothing really - all very good.

2026-08-07 via Nuitee
D
Darren couple au
10
2026-08-07 via Nuitee
M
Miriam couple il
10
Pros:

Excellent location close to main attractions but still quiet. Clean rooms and lovely, accommodating staff.

2026-08-07 via Nuitee
M
Maurice couple au
10
Great place to stay in Katoomba right in the heart of the shops and close to the three sisters
Pros:

Great location and clean spacious room rooms

Cons:

Continental breakfast is good however you have to pay for hot breakfast

2026-08-06 via Nuitee
R
Roy couple au
9
Well situated and Service was excellent.
Pros:

Position of the hotel was well situated. Michelle at reception was very helpful. Rooms were very large and extremely comfortable. Heater was switched on for us. Will be back.

2026-08-04 via Nuitee
M
Matthew solo_traveller au
9
2026-08-03 via Nuitee
R
Romeo couple au
8
I had a good night sleep!
Pros:

Location is very good!

Cons:

No elevator and the step in the room is a bit concerning.

2026-08-03 via Nuitee
B
Bob couple au
8
Pros:

Friendly staff who quickly found us a better room

2026-08-03 via Nuitee
M
Michelle couple au
10
Super friendly staff, beautiful rooms, close to town
Pros:

Michelle at the front desk was amazing. So friendly and helpful. 10/10 for her. Plus the beautiful sofas in the front room were lovely to sit after a long day wandering around the sites. There was even board games and some books and magazines to read if you wanted.

Cons:

There was nothing that disappointed us during our stay.

2026-08-03 via Nuitee
S
Sherree couple au
8
Overall a great location and comfortable stay
Pros:

The location was excellent and the room was comfortable; the breakfast was sufficient.

Cons:

The air conditioning would continuously turn itself off, there is no in-house wi-fi you are required to use the public wi-fi which is not great and no streaming services on the TV. Staff not too concerned regarding my inquiries.

2026-08-02 via Nuitee
L
Laura couple au
9
2026-08-02 via Nuitee
H
House couple au
9
2026-08-02 via Nuitee
J
Joseph couple au
8
Very good
Pros:

C ooked Breakfast quite ordinary
Poached eggs where hard
Ronnie barman was excellent catered for all we required with gusto

Cons:

Poached eggs

2026-07-25 via Nuitee