Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Luggage storage
Bar
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and tidy
Cons:
Limited breakfast options
Need for room renovations

Categories

Cleanliness
8.26
The hotel was described as clean and tidy with a lovely building atmosphere.
Service
8.73
Numerous mentions of friendly and helpful staff, particularly Michelle.
Location
8.67
Great location near restaurants and attractions, very convenient.
Room Quality
8.12
Rooms are spacious and comfortable, though some mentioned issues with views and furnishings.
Amenities
7.75
Still needs improvement; some guests noted the breakfast offerings were basic.
Value for Money
8.01
Generally good value for the quality of stay experienced.
Food and Beverage
7.36
Complaints about the simplicity of the breakfast provided.
Overall Experience
7.93
Most guests enjoyed their stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:50

Property Description

Historic Boutique Hotel in the Heart of Katoomba-Blue Mountains:
Located in the heart of Katoomba-Blue Mountains, the Palais Royale is a historic boutique hotel offering a unique and charming stay experience.

Elegant Rooms with Heritage Style En Suite Bathrooms:
Each room at Palais Royale features high ceilings, heritage style en suite bathrooms, air conditioning, a Smart TV, bar fridge, and tea/coffee making facilities. Some rooms offer stunning mountain views, adding to the allure of your stay.

Delightful Dining and Lounge Areas:
Indulge in a complimentary light continental breakfast in the elegant Dining Room with polished floorboards and a fireplace. The Royale Guest Lounge, located in the lobby, is open daily for tea, coffee, and refreshments, providing a cozy retreat for guests.

Experience the charm and comfort of Palais Royale Katoomba, just minutes away from iconic attractions like the Three Sisters and Scenic World. Book your stay now to enjoy a memorable mountain getaway.

Important information:

Please note that there is a 2% surcharge when you pay with a Visa, MasterCard or American Express credit card.

Please note that the heated spa pool and sauna is closed from 17:00 until 20:30 hours each day.

Palais Royal Reception and Guest Lounge is open from 08:00 until 21:00 daily, for tea, coffee and refreshments.

Check In/ Check Out
============
Check in: 2.00pm
Check out: 10.00am

Early check in is available from 10.00am - 12.00pm for a charge of $50.00 and is subject to availability. Please contact the hotel directly to book.

Late check out is available up until 12.00pm for $50.00 and is subject to availability. Late Check-out's after this time incur one night's room charge equivalent to the best available rate of the day. Please contact the hotel directly to book.

*15% surcharge for Friday/Saturday/Sunday and Public HolidaysPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Location

Guest Reviews

8.1
Based on 1998 reviews
Cleanliness: 8.26
Service: 8.73
Location: 8.67
Room Quality: 8.12
Amenities: 7.75
Value for Money: 8.01
Food and Beverage: 7.36
Overall Experience: 7.93
P
patricia • solo_traveller • au
7
Pros:

The old age gracious decor

Cons:

Heating on large, wooden building is difficult

2026-10-17 • via Nuitee
P
Patricia • couple • gb
3
Don’t stay here if you want to be warm and fed.
Pros:

It appeared to be an old style hotel on approaching it but looked a bit jaded when we got inside.

Cons:

The hotel was being run on a skeleton staff. The receptionist was very friendly Michelle and welcoming. Unfortunately there was no lift to room no meals being served and breakfast which was included was a joke. It was sign yourself in set your own table and help yourself to cereal and choice of white or brown bread. No staff!! The bedroom was clean but had no heat or duvet on the bed very cold🥶. We later found an electric heater hidden in the wardrobe plus an extra blanket. My husband came home with a bad cold 😰

2026-10-17 • via Nuitee
P
Peter • couple • au
9
The stay was for an anniversary catch-up it was made very pleasant and easy by the wonderful service provided by Carolin
Pros:

Great location in town, easy parking.

2026-10-16 • via Nuitee
K
Karen • couple • au
9
Lovely old quaint hotel with very helpful staff and comfortable lounge areas. The continental breakfast was adequate. A
Pros:

The location is great. Close to shops, clubs, coffee shops and EV chargers.

Cons:

The bed was a little uncomfortable but manageable.

2026-10-15 • via Nuitee
D
Darren • extended_group • gb
9
Clean spacious traditional old time hotel with lovely facilities and warm welickng staff, ideal location for a short sta
Pros:

Michele on reception was so friendly and helpful

2026-10-14 • via Nuitee
D
Diane • couple • au
9
Beutiful old hotel with lovely staff and good food.
Pros:

Our room was very large, had beautiful stained glass windows, heritage details in the bathroom, a nice couch, and was tastefully decorated. The room had tea and coffee and a kettle, and staff were happy to bring up non-dairy milk for us after a friendly phone call. Everything you need was there: hairdryer, an extra blanket, ironing board, luggage stand, and hanging space in the cupboard.
The hotel is very close to Katoomba shops, and it's good to be walking down the hill at the end of a long day browsing the many interesting shops, galleries, cafes, bars, and antique stores nearby. It's also very close to the RSL club and bus stops. Parking on site was easy to access as well. The continental breakfast had a variety of non-dairy milks available, GF bread with seperate toaster, and GF Weet-Bix. I also had pancakes one morning, and these were light, fluffy, and not sickly sweet.
All the staff were friendly and helpful. There is the option for an express checkout and guest keys open the main door after hours, which gave a sense of security. There is a lovely lounge area and cafe area next to the lobby. I used this for an early morning Zoom call (with headphones), and it was very comfortable.
This hotel has so much potential to be better known like the hotels at the top of the hill. The grand ballroom is stunning. (I poked my head in after breakfast one day when the door was open).

Cons:

Honestly, these are minor details, but I like to give honest reviews.
The king-sized bed was two singles with another mattress on top, and occasionally I could feel this. Overall, I still slept well. If you don't have much padding on your bones, you might find it uncomfortable. Pillows were very soft, but I prefer firmer ones due to health issues. I now take my own when driving to destinations because I know this workaround makes it a comfortable stay.
Our room was upstairs, and there is no lift. The breakfast restaurant is downstairs from the lobby, and these stairs are bit steeper. This might be accessible from the car park, but it would be impractical.
Some areas of the hotel are showing their age and need repairs. Staff are willing to take action if this bothers guests, but the damage to the stained glass from a bird strike in our room wasn't a big issue for us. This response was a plus for me, despite the occasional draft. If it was winter, I would have requested another room.

2026-10-14 • via Nuitee
L
Leanne • solo_traveller • au
8
2026-10-14 • via Nuitee
R
Robert • solo_traveller • au
9
great stay in a nice hotel with friendly helpful staff
Pros:

close to everything

Cons:

Shower head too low

2026-10-13 • via Nuitee
L
Linnard • solo_traveller • de
8
Charmantes Hotel in bester Lage mit gemütlichen Betten
Pros:

Gemütliche Zimmer und Betten. Charmantes Haus in bester Lage zur Stadt und den 3 Sisters.

Cons:

Das Gratis Frühstück war etwas traurig und äusserst basic.
Man kann aber "echtes" Frühstück (Egs Benedict,Pancakes etc) gegen Aufpreis nlbekimmen

2026-10-13 • via Nuitee
A
Alex • family_with_children • au
7
Pros:

Quiet, sound proof walls, beautiful big rooms, comfortable beds
Very close to cafes and restaurants

2026-10-12 • via Nuitee
J
Jennifer • family_with_children • au
7
2026-10-12 • via Nuitee
N
Nataliia • family_with_children • au
9
2026-10-11 • via Nuitee
R
RR • solo_traveller • de
8
Schön gelegen für Ausflüge in die Blue Mountains...aber...
Pros:

Exzellente Lage für Ausflüge in die Blue Mountains
Sehr schöne, große Aufenthaltsräume an Eingang

Cons:

Blick auf vollen Parkplatz vom Zimmer
Frühstück zu wenig Auswahl. Ein extra Ei würde mindestens 18 AUD kosten, Egg Benedict kostet 24 AUD.
Der Luftabzug im Bad ist völlig verstaubt (Foto).

2026-10-11 • via Nuitee
D
Danielle • couple • au
9
Pros:

The whole facility was immaculately cleaned. I am extremely impressed. We will surely stay again.

Cons:

Room: The bed was way too soft. I think the single bed mattresses that was pushed together was so old, we were rolling into the middle of them. Another firm new queen mattress for our room 318 would be awesome.
We had an amazing time and stay otherwise. I will check next time I stay that the bed is firm enough for us oldies. LOL

2026-10-11 • via Nuitee
A
Adrian • couple • au
10
Pros:

Great staff. Great location. Beautiful hotel and would recommend.

2026-10-10 • via Nuitee
J
Joanna • solo_traveller • au
6
2026-10-10 • via Nuitee
A
Ann • solo_traveller • au
8
A relaxing stay in a beautiful old building.
Pros:

The continental breakfast was basic but good. The bar situation was a little disappointing as It was only functioning as a if need basis, (you asked the receptionist if you wanted to buy a drink, etc, so not a functional bar as such). It is a beautiful old building but no lift available. It is very close to the shops/cafes but a fair walk from the station, (down hill on the way to the hotel but uphill on the way back.

Cons:

Difficult to put jug under tap.

2026-10-10 • via Nuitee
J
Jean-Marc • solo_traveller • fr
4
2026-10-09 • via Nuitee
L
Linda • couple • au
8
Lovely hotel in the heart of Katoomba
Pros:

Lovely old world charm, rooms were clean and perfect for a 2 night stay. Right in the centre of town and close to all the sights. Michelle was very helpful with recommendations on restaurants. Continental breakfast was adequate. Would stay there again.

Cons:

Nothing it was lovely.

2026-10-08 • via Nuitee
V
Vijinath • solo_traveller • au
7
2026-10-08 • via Nuitee