Mercure Newcastle George Washington Hotel Golf & Spa

Hotels
•
Mercure
7.8 (2643 reviews)
Stone Cellar Road , Newcastle upon Tyne , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful rooms
Great location
Cons:
Cleanliness issues
Food quality problems

Categories

Cleanliness
7.08
Some reviews mentioned cleanliness concerns such as the dirty ring marks and pre-existing items in the room.
Service
8.57
Several reviews praised the friendly and accommodating staff.
Location
8.57
Guests highlighted the nice and quiet location of the hotel.
Room Quality
8.07
Overall, rooms were described as beautiful and spacious, though some had issues.
Amenities
8.07
Facilities such as the spa received positive feedback despite being closed at times.
Value for Money
7.58
Some guests found the breakfast disappointing compared to expectations, impacting value perception.
Food and Beverage
6.58
Several complaints were made regarding food quality at breakfast, indicating room for improvement.
Overall Experience
7.88
Mixed feedback but overall enjoyable experiences highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:51

Property Description

Luxurious Accommodation
Indulge in our newly refurbished bedrooms with modern amenities, including free WiFi and flat-screen TVs. Enjoy a cozy stay with tea/coffee facilities and complimentary ironing services.

Diverse Dining Options
Savor exquisite meals at our restaurant, brasserie, or lounge bar. Experience themed evenings on weekends and discover a culinary journey that will delight your taste buds.

Versatile Event Spaces
Host your events seamlessly in our versatile meeting rooms, including the spacious Washington Suite. Whether it's a corporate meeting or a special celebration, our facilities can cater to your needs.

Experience luxury, fine dining, and event excellence all in one place. Book your stay now for an unforgettable experience at our hotel.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the credit card used to book must be presented on arrival.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

7.8
Based on 2643 reviews
Cleanliness: 7.08
Service: 8.57
Location: 8.57
Room Quality: 8.07
Amenities: 8.07
Value for Money: 7.58
Food and Beverage: 6.58
Overall Experience: 7.88
P
Pagel • couple • gb
8
Pros:

The staff and the facilities.

Cons:

Everything was fine.

2026-10-13 • via Nuitee
O
Oliver • couple • gb
8
2026-10-13 • via Nuitee
S
Stephanie Mrozik • solo_traveller • gb
9
Would stay again , lovely spa area
Pros:

The Spa was lovely , the bar was really nice although was £10 for a glass of wine . Free parking ,

Cons:

Cleaners knocked on our room before check out time which was annoying . Bathroom was dated

2026-10-12 • via Nuitee
V
Vicky • couple • gb
7
2026-10-12 • via Nuitee
P
Paul • couple • gb
2
2026-10-11 • via Nuitee
C
christopher • solo_traveller • gb
8
Good venue for small wedding / celebration
Pros:

All good, staff were great, a very enjoyable family wedding. Room was ideal.

Cons:

Only issue was not putting the 5pm England football match on the TVs in the function room and the 'night do' did not formally start until 730 so there would have been no conflict.
My 9 year old unable to use the pool before 10am on the Sunday.

2026-10-11 • via Nuitee
D
Diane • solo_traveller • gb
10
Outstanding service, great breakfast and a lovely spa!
Pros:

I have just had an extended stay of 17 nights in total. From the minute I checked in the service was absolutely superb. A special mention to Janis on Reception who was very efficient and always very welcoming and friendly.

The room was spacious, bed and pillows comfy and loved having a fridge in the room. The over bath shower always had plenty of hot water. Housekeeping, in particular Debbie, were very thorough and always happy and polite.

The buffet breakfast exceeded expectations, everything was always hot and fresh with many continental choices too. Lovely fresh orange juice (which in other places is usually too acidic for me).

I loved the pool and jacuzzi. If you time it right you may get them all to yourself, although weekends are obviously busier.

Parking was never a problem, plenty of spaces right outside Reception.

I extended my stay twice which is a testament to how happy I was. Many thanks to all concerned!

Cons:

Nothing.

2026-10-10 • via Nuitee
M
Marc • solo_traveller • gb
7
2026-10-09 • via Nuitee
J
Joanne • couple • gb
10
Pros:

Clean, friendly with good amenities

Cons:

N/A

2026-10-08 • via Nuitee
J
Jen • couple • gb
9
2026-10-08 • via Nuitee
M
Molly • couple • gb
10
2026-10-08 • via Nuitee
M
Miet • solo_traveller • be
6
Pros:

Big parking lot. Good location

Cons:

Breakfast was not that good. Very noisy rooms. Even after complaints they went to the other room to ask to keep it down but it remained very loud. No airconditioning in the room. Room was very outdated. Poor bathroom

2026-10-07 • via Nuitee
A
Adrian • solo_traveller • gb
7
Ok
Pros:

Location clean

Cons:

Booked around 5pm then had to wait for an hour until the room was ready was so tired as well

2026-10-07 • via Nuitee
K
Kaye • solo_traveller • gb
8
2026-10-07 • via Nuitee
M
Mubarak • solo_traveller • gb
10
2026-10-07 • via Nuitee
B
Beverley • solo_traveller • gb
10
2026-09-19 • via Nuitee
C
Cheryl • couple • gb
1
We stayed at the Mercure Newcastle. Our initial room door was unlocked on arrival. Curtain was ripped. Bathroom wasn’t p
Pros:

Friendly & helpful staff

Cons:

Security concerns & poor hygiene & cleanliness

2026-09-19 • via Nuitee
A
Anonymus2000 • solo_traveller • de
9
2026-09-18 • via Nuitee
J
Jean-Pierre • couple • be
8
2026-09-18 • via Nuitee
C
Colin • solo_traveller • gb
10
Pros:

Nice rooms

2026-09-18 • via Nuitee