Mercure Newcastle George Washington Hotel Golf & Spa

Hotels
Mercure
7.8 (2509 reviews)
Stone Cellar Road , Newcastle upon Tyne , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful rooms
Great location
Cons:
Cleanliness issues
Food quality problems

Categories

Cleanliness
7.08
Some reviews mentioned cleanliness concerns such as the dirty ring marks and pre-existing items in the room.
Service
8.57
Several reviews praised the friendly and accommodating staff.
Location
8.57
Guests highlighted the nice and quiet location of the hotel.
Room Quality
8.07
Overall, rooms were described as beautiful and spacious, though some had issues.
Amenities
8.07
Facilities such as the spa received positive feedback despite being closed at times.
Value for Money
7.58
Some guests found the breakfast disappointing compared to expectations, impacting value perception.
Food and Beverage
6.58
Several complaints were made regarding food quality at breakfast, indicating room for improvement.
Overall Experience
7.88
Mixed feedback but overall enjoyable experiences highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:51

Property Description

Luxurious Accommodation
Indulge in our newly refurbished bedrooms with modern amenities, including free WiFi and flat-screen TVs. Enjoy a cozy stay with tea/coffee facilities and complimentary ironing services.

Diverse Dining Options
Savor exquisite meals at our restaurant, brasserie, or lounge bar. Experience themed evenings on weekends and discover a culinary journey that will delight your taste buds.

Versatile Event Spaces
Host your events seamlessly in our versatile meeting rooms, including the spacious Washington Suite. Whether it's a corporate meeting or a special celebration, our facilities can cater to your needs.

Experience luxury, fine dining, and event excellence all in one place. Book your stay now for an unforgettable experience at our hotel.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the credit card used to book must be presented on arrival.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 2509 reviews
Cleanliness: 7.08
Service: 8.57
Location: 8.57
Room Quality: 8.07
Amenities: 8.07
Value for Money: 7.58
Food and Beverage: 6.58
Overall Experience: 7.88
N
N1973TCjohne Couples
10
Above and beyond for service
Pros:

To be perfectly honest, we were expecting a run-of-the-mill restaurant attached to the hotel. This is entirely different. The atmosphere is absolutely lovely, which is entirely down to the very prifessional and extremely polite snd friendly staff - shouts out in particular to Jay, Amber, Lili, Kim, Kelvin and Joe, who have all looked after us superbly all week. The food is fantastic and unbelievable value. Service is brilliant, nothing is ever too much trouble. I can't recommend highly enough and we'll certainly be back soon.

2026-07-01 via Tripadvisor
B
beckyrX6838JS Friends getaway
10
Fab service by Patrick
Pros:

Patrick - what a great guy in the restaurant/bar - knew the menu so well, sorted food quickly for us and service with a smile with interest in our evening plans. A credit to your team.

2026-07-01 via Tripadvisor
T
Todd solo_traveller gb
10
2026-07-01 via Nuitee
P
patrick solo_traveller ie
10
Pros:

Fantastic location beautiful staff Emma on reception Fantastic girl so profesional

Cons:

Everything brilliant

2026-07-01 via Nuitee
S
Simon solo_traveller gb
9
2026-07-01 via Nuitee
N
niall solo_traveller gb
7
Pros:

Friendly staff and nice breakfast

Cons:

Rooms were too hot. No air con or fan supplied so don't stay here if it's summer

2026-07-01 via Nuitee
D
Dukeofthenorth Family
4
NOT 4 star accommodation
Pros:

I rarely leave negative reviews, but unfortunately I felt compelled to on this occasion. Our stay this weekend was a genuine disappointment, particularly considering the premium price we paid. Quite simply, the hotel did not offer value for money. The biggest issue was the complete lack of air conditioning in the bedrooms. During the warm weather the rooms became unbearably hot, making it extremely difficult to sleep. In this day and age, it is difficult to understand why a modern hotel has chosen not to install air conditioning. It feels like nothing more than a cost-saving measure at the expense of guests' comfort. To make matters worse, the refrigerator in one of our rooms was not working, meaning we were unable to keep drinks cool during the high temperatures. Our bathroom also did not provide hair conditioner, despite other rooms within our party having it available. This inconsistency only added to the feeling that standards and attention to detail were lacking. The overall condition of the room was also disappointing. The net curtains were tattered and damaged, and the shower mat was mouldy-details that should never be overlooked in a hotel charging these rates. I had intended to raise these issues when checking out, but despite leaving at around 10:45am there was nobody present at reception, so I was unable to speak to anyone about our concerns. I travel extensively throughout Europe on both business and leisure, staying in hotels on a regular basis. Regrettably, this was one of the poorest hotel experiences I can remember in many years. Given the price we paid, I expected a modern, comfortable, and well-maintained hotel. Instead, I left feeling thoroughly disappointed. I cannot recommend this hotel to others and would certainly not choose to stay here again.

2026-06-30 via Tripadvisor
7
799kerrieh Family Tyne and Wear, England
10
Wedding Day
Pros:

We choose the George Washington for our wedding venue in may, I would highly recommend as everything from the planning to our big day was done to the highest standard. It was everything we wished for & just how we wanted it to be. Everyone was fantastic. The room & the food was lovely too. Thank you to everyone that was involved we are really grateful.
Karl & Kerrie

2026-06-30 via Tripadvisor
M
mathewa871 Business
10
Great lunch
Pros:

Came for lunch as I was early for check in to the hotel, Patrick and Roxana looked after me from start to finish. Food was great and so was the service. Thanks guys

2026-06-30 via Tripadvisor
V
V2132SLjoannep Friends getaway
10
Great experience today at Carter and Fitch
Pros:

Fantastic service from Roxanne today. Very attentive and extremely friendly

2026-06-30 via Tripadvisor
A
Amanda couple gb
6
Nice but expensive.
Pros:

The room was a typical hotel room. Well spaced and nice large bed. It was quiet. Staff, when we saw them, were friendly.

Cons:

Pillows were very uncomfortable and my biggest downer was the cost of the room even though breakfast wasn't included!! It just happened to be a good location for us to walk to a family house but if there had been an alternative that had been cheaper we would have taken that.

2026-06-30 via Nuitee
J
John couple gb
6
Our stay didn't live up to our expectations.
Pros:

Size of room was good, Breakfast was ok.

Cons:

Extraction Fan in bathroom wasn't working, bed was very uncomfortable, (2 x beds pushed together!) Our room ceiling was as thin as a fag paper! you could hear every footstep, and even guests turning in their sleep in the room above us.

2026-06-30 via Nuitee
S
Stephen family_with_children gb
3
Overpriced NOT 4 star accommodation
Pros:

nothing

Cons:

I rarely leave negative reviews, but unfortunately I felt compelled to on this occasion.

Our stay this weekend was a genuine disappointment, particularly considering the premium price we paid. Quite simply, the hotel did not offer value for money.

The biggest issue was the complete lack of air conditioning in the bedrooms. During the warm weather the rooms became unbearably hot, making it extremely difficult to sleep. In this day and age, it is difficult to understand why a modern hotel has chosen not to install air conditioning. It feels like nothing more than a cost-saving measure at the expense of guests' comfort.

To make matters worse, the refrigerator in one of our rooms was not working, meaning we were unable to keep drinks cool during the high temperatures. Our bathroom also did not provide hair conditioner, despite other rooms within our party having it available. This inconsistency only added to the feeling that standards and attention to detail were lacking.

The overall condition of the room was also disappointing. The net curtains were tattered and damaged, and the shower mat was mouldy-details that should never be overlooked in a hotel charging these rates.

I had intended to raise these issues when checking out, but despite leaving at around 10:45am there was nobody present at reception, so I was unable to speak to anyone about our concerns.

I travel extensively throughout Europe on both business and leisure, staying in hotels on a regular basis. Regrettably, this was one of the poorest hotel experiences I can remember in many years. Given the price we paid, I expected a modern, comfortable, and well-maintained hotel. Instead, I left feeling thoroughly disappointed.

I cannot recommend this hotel to others and would certainly not choose to stay here again.

2026-06-29 via Nuitee
J
John couple gb
8
2026-06-27 via Nuitee
J
Jessica solo_traveller gb
7
Pros:

Staff was lovely

Cons:

Booked disabled room to get there and have to pay more money to what id already paid

2026-06-27 via Nuitee
P
Paul couple gb
3
Not a patch on other Mercure hotels
Pros:

Big room

Cons:

Had to live rooms because TV wasn’t working
Bathroom floor tiles broken and loose
No shampoo in dispenser
Fridge wasn’t cold

2026-06-27 via Nuitee
Q
Queen solo_traveller gb
10
2026-06-26 via Nuitee
R
Raji couple gb
9
2026-06-26 via Nuitee
T
Thelma couple gb
7
It’s a place I would love to visit again.
Pros:

The serenity of the place. I love the smell of the diffuser when you go in.

Cons:

The alarm that goes off at 11am. It made us panic

2026-06-26 via Nuitee
M
Melissa solo_traveller gb
8
2026-06-26 via Nuitee