Al Marwa Rayhaan by Rotana - Makkah

Hotels
•
Rayhaan Hotels & Resorts by Rotana
8.3 (12270 reviews)
Abraj Al Bait, Ajyad Street , Makkah , SA

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Close to Al-Haram
Friendly and helpful staff (named praise)
Excellent breakfast/buffet
Cleanliness and responsive housekeeping
Elevator access to Haram
Cons:
Old rooms / room not matching booking photos
Noisy AC fans in rooms
Bathroom layout issues (no divider / very tight)
Booking/payment cancellation/handling issues
Access difficulties due to lack of private hotel elevators

Categories

Cleanliness
8.2
Generally praised as clean in multiple reviews and housekeeping singled out positively; some mentions of bathroom water spread due to lack of partition and one isolated negative comment.
Service
9
Staff repeatedly praised (reception, named employees like Khadija, Buryan, Ahmed Hussain, Mamoon, Yusuf, Abu Baker) for helpfulness and professionalism; isolated issues around booking/payment handling lowered score slightly.
Location
9.5
Consistently highlighted as excellent and very close to Al-Haram, strategic location with easy access mentioned by many guests.
Room Quality
6.5
Mixed to negative: some guests found rooms spacious, but multiple complaints about old rooms, noisy AC fans, rooms not matching booking photos, and tight/uncomfortable bathroom layouts.
Amenities
7.5
Lift/elevator facilities praised by some guests, but other amenity issues reported (no private hotel elevators for access, noisy AC, bathroom lacking partition).
Value for Money
8.5
Perceived as good value by several guests (extended stays, discounts) and recommended by many reviewers.
Food and Beverage
9
Breakfast and buffet repeatedly described as excellent, varied and delicious; minor suggestions for breakfast service improvement.
Overall Experience
8.2
Overall very positive experience for many guests with strong recommendations and gratitude to staff; recurring room-quality and booking issues temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Luxurious Accommodation with Stunning Views
Experience deluxe comfort at Al Marwa Rayhaan, situated in Makkah’s iconic Clock Towers Complex. Admire breathtaking views of Masjid Al Haram and the Kaaba from your modern, elegantly decorated room with floor-to-ceiling windows. Enjoy in-room Wi-Fi, satellite TV, and a tea/coffee maker for added convenience.

Culinary Delights for Every Palate
Indulge in a gastronomic journey at the hotel's three restaurants, offering a variety of international and Arabic dishes in both à-la-carte and buffet options. Savor a fusion of flavors amidst a welcoming ambiance that caters to all tastes.

Convenience and Amenities at Your Fingertips
Adjacent to a commercial complex, Al Marwa Rayhaan provides easy access to a shopping mall, air-conditioned mosque, medical center, supermarket, and more. With proximity to Masjid Al Haram and a host of facilities, your stay promises both comfort and convenience.

Book now to elevate your stay at Al Marwa Rayhaan and create unforgettable memories in the heart of Makkah.

Important information:

Please note that during the month of Ramadan, Iftar will be served instead of breakfast and Sahour will be served instead of dinner. Different rates apply for meals, extra beds and parking during the month of Ramadan. Please note that all reservations must be guaranteed with valid credit card. This same credit card will be required to be presented with owner ID upon arrival otherwise guest must present alternative method of payments
As part of our commitment to improving your experience, we will be upgrading some guestrooms in the hotel. During this time, you may notice some noise or minor disruption, and we sincerely apologize for any inconvenience caused.
Thank you for your understanding and patience as we work to make your future stays even more enjoyableGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Location

Guest Reviews

8.3
Based on 12270 reviews
Cleanliness: 8.2
Service: 9
Location: 9.5
Room Quality: 6.5
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 8.2
A
Adewale • couple • gb
10
Pros:

Everything about the hotel is spot on. The staff are well friendly and ready to assist. The food is lovely with enough variety and the location is the very best. It is right in front of the masjid Haram. You can practically see the kaaba right from the entrance of the hotel.

2026-11-07 • via Nuitee
M
maha • couple • ae
9
Pros:

Everything was excellent during our stay, especially the room service.

Mr. Sherif was extremely helpful and provided us with excellent room service.

Also, at Al Diyafa Restaurant
the restaurant manager, Mr. Alaa was very kind and supportive He went out of his way to assist us and provided outstanding service.

Many thanks to both of them for making our stay so pleasant.
They truly deserve appreciation and recognition.

Cons:

Nothing all was excellent

2026-11-07 • via Nuitee
P
Parsha • solo_traveller • us
4
This hotel needs lots of maintenance.
Pros:

Staffs are very friendly and helpful. Location is very convenient

Cons:

Hotel staffs

2026-11-07 • via Nuitee
K
Khaled Elkholy • family_with_children • eg
10
2026-11-07 • via Nuitee
N
Nouf • couple • sa
10
انصح فيه
Pros:

رائعه

Cons:

لا شيئ

2026-11-06 • via Nuitee
G
Guelsah • couple • ch
10
Zum 2. mal hier, wird auch zum 3. mal hier her kommen
Pros:

Die Lage
Das Personal
Die Terasse auf Blick nach Harem

Cons:

Nichts zu bemängeln

2026-11-06 • via Nuitee
Z
Zaina Banu • family_with_children • mu
10
I highly recommend this hotel. I had the very best days there and very comfortable after an Umrah. Food is excellent.
Pros:

Very clean and spacious. The view of Haram is splendid Masha’Allah

Cons:

It doesn’t provide spoon and plate in room.

2026-11-06 • via Nuitee
A
AHMED • couple • sa
10
الراحة والخدمة السريعة
Cons:

التجاوب السريع

2026-11-06 • via Nuitee
F
Fawaz • couple • kw
6
Pros:

القرب من الحرم

Cons:

انا حاجزه غرفة مطله واول مادخلنا على اطلاله مطعم!!
واضطرينا ننتقل الى غرفة اخرى مطله جزئي
وكانت الغرفه غير نظيفه
نظيفه ظاهرياً فقط

والسعر كان جداً غالي على ثلاث ليالي

2026-11-06 • via Nuitee
B
Bako • solo_traveller • ng
9
2026-11-06 • via Nuitee
الحقباني • couple • sa
10
‏الحمد لله تم اختيار أحسن فندق
Pros:

‏احترام المواعيد

Cons:

‏لا شيء

2026-11-05 • via Nuitee
عبدالله • family_with_children • sa
10
2026-11-05 • via Nuitee
C
Cheick • solo_traveller • gb
10
2026-11-05 • via Nuitee
A
Aisha Banu • couple • my
10
It’s super
Pros:

I stay here more than 5 times. If the regular customer can get extra discount I will be very happy.

Cons:

Especially the morning breakfast

2026-11-05 • via Nuitee
F
Farhan • family_with_children • gb
10
2026-11-05 • via Nuitee
M
Muhammad kwaido • family_with_children • ng
10
2026-11-05 • via Nuitee
M
Mamooty Riyas • couple • ae
9
In bathroom hot water not get
Pros:

Location

Cons:

Hot water

2026-11-04 • via Nuitee
K
Khaja Mohideen • family_with_children • sa
10
Pros:

the cleaning staffs were very helpful. especially sharif was really friendly and helpful

2026-11-04 • via Nuitee
N
Nor • couple • my
7
Good to stay good breakfast. TV channel need more added
Pros:

Very high need 2 times elevator. Near food stalls located 4&5th floor. I don’t like the pillow not comfortable at all. Make my neck hurt. However the location very good near to Al Haram

Cons:

Yhe pillow need to upgrade and provide extra blanket. The cost for me was too costly compared to to latest price in booking. Why???

2026-11-04 • via Nuitee
سلطان • couple • sa
10
اللهم بلغ كل مسلم مابلغتنا وبلغهم قرب بيتك الحرام
Pros:

نظيف جدا وقريب من باب الملك عبدالعزيز
والافطار لذيذ لو كان فيه تنوع افطرنا 3ايام تقريبا نفس الأصناف لكن يشفع لهم الطعم لذيذ.

Cons:

لايوجد

2026-11-04 • via Nuitee