Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Room service
Heating
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Small bathrooms
Limited breakfast options
Noise issues

Categories

Cleanliness
6.39
Several reviews mentioned cleanliness positively, but issues with small bathrooms and noise reduced the score.
Service
7.86
Staff were described as friendly and helpful in multiple reviews.
Location
8.4
Location received consistent praise across reviews for its convenience and central position.
Room Quality
6.35
Mixed sentiments regarding room size and comfort, with some complaints about noise and location of the rooms.
Amenities
6.88
Amenities mentioned were satisfactory, though some improvements noted needed in breakfast and common areas.
Value for Money
7.34
Good value was stated for the price paid, specifically in relation to location and service.
Food and Beverage
5.89
Breakfast received criticism for limited options while several reviews mentioned the quality of what was available.
Overall Experience
6.86
Overall experience was generally positive, with some reservations affecting the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:05

Property Description

Convenient Location
Located just 200 metres from Paddington Tube Station, Dolphin Hotel in Norfolk Square offers easy access to transportation and nearby attractions.

Comfortable Rooms
Each room at Dolphin Hotel features a private bathroom, tea/coffee facilities, and a fridge for convenience. Please note there is no lift at the hotel.

Complimentary Breakfast and 24-Hour Beverages
Start your day with a complimentary breakfast in the bright breakfast room. Enjoy 24-hour access to hot beverages and soft drinks. Additionally, various dining options are available within walking distance.

Experience comfort and convenience at Dolphin Hotel. Book now for an unforgettable stay!

Important information:

Please note that the elevator is unavailable at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Location

Guest Reviews

7
Based on 1746 reviews
Cleanliness: 6.39
Service: 7.86
Location: 8.4
Room Quality: 6.35
Amenities: 6.88
Value for Money: 7.34
Food and Beverage: 5.89
Overall Experience: 6.86
F
FLORENCE • extended_group • fr
8
2026-10-13 • via Nuitee
F
FUMIAKI • solo_traveller • jp
6
2026-10-12 • via Nuitee
E
Elena • family_with_children • es
8
Sencillo pero fantástico calidad precio
Pros:

Es un hotel sencillo , con una localización fantástica para moverte paseando o en metro ( a 4 min )
La limpieza es correcta y el tamaño de la habitación bastante bien para toda la familia .

Cons:

Algo ruidoso ( metro suena bajo tierra. ) por estar tan cerca de la estación . Y sueña y cruje muchísimo los suelos lo que hace que cuando entra y sale gente de habitaciones superiores se oiga muchísimo y te lleguen a despertar .

2026-10-12 • via Nuitee
M
Mirko • solo_traveller • it
4
Pros:

La posizione

Cons:

Camera troppo piccola, bagno piccolissimo a malapena utilizzabile, colazione pessima, pulizia sufficiente, letto molto scomodo.

2026-10-10 • via Nuitee
J
Jose • solo_traveller • es
7
2026-10-09 • via Nuitee
Q
Quentin • couple • ca
7
Very convenient location within 4 min walk of Paddington Station.
Pros:

Location is very convenient - close to train station, subway, hop on hop off bus stops.

Cons:

Room is small. Our bed was not as comfortable as most places we have stayed in.

2026-10-08 • via Nuitee
A
Atilio • solo_traveller • hr
7
Great location, but the hotel needs some renovation
Pros:

Excellent location, just a few minutes' walk from the underground station, literally around the corner. The neighbourhood is very nice, with plenty of restaurants, shops and other amenities nearby.

The room was generally clean and the bed linen was changed every day. Breakfast was simple and traditional, with little variation from day to day, but it was decent and perfectly adequate. Overall, the location, cleanliness and daily housekeeping were the main positives of our stay.

Cons:

Although we expected a Victorian-style building, some of the furniture and facilities were extremely old and would benefit from renovation. The furniture is particularly dated and some pieces really look like they are from a much older era.

The shower has very weak water pressure, and it is difficult to adjust the temperature because the water constantly changes between warm and cold. The bathroom and toilet also look quite dated and could use some renovation.

The apartment was located on the top, fourth floor, and the stairs are quite narrow and steep, especially towards the top. However, this was not a problem for us personally, as we spent most of the day exploring London and only returned to the room once in the evening. Therefore, we only had to climb the stairs once and go down once each day, which was perfectly manageable for us.

Replacing some of the old furniture and improving the bathroom and shower would make the stay much more comfortable.

2026-10-08 • via Nuitee
A
Alex • solo_traveller • gb
7
2026-10-07 • via Nuitee
S
Stephen • extended_group • gb
8
The hotel provided just what we needed, at a very reasonable price considering its central location.
Pros:

The location was superb. Very close to Paddington station and Hyde Park, hence offering very easy accessibility to lots of places. The included breakfast was good, with copious amounts to eat, and a good range of food and drink on offer, all regularly replenished, hence it was all fresh. The bed was very comfortable and roomy, with a duvet, which I find much better than traditional sheets and blankets. The room was also quiet. No noticeable traffic sounds, which made falling asleep easier than expected in such a busy part of London.

Cons:

Both the room itself and the reception area were somewhat smaller than they appeared in the publicity pictures. This meant that the bathroom/shower was a little cramped, especially for two people sharing the room. Whilst there were many plug inlets and USB ports, they were the older USB2.0 variety. Luckily I had brought a USB 3 adaptor, but otherwise this may have been an issue, as so many devices use the later version to charge.

2026-09-17 • via Nuitee
T
Tsubasa • couple • jp
8
2026-09-17 • via Nuitee
B
Bronwyn • solo_traveller • nz
8
Clean friendly hotel; ideal for travelling through Paddington
Pros:

Proximity to Paddington Station, friendly reception who are happy to store luggage

Cons:

Lower ground floor room was rather hot

2026-09-15 • via Nuitee
S
Sylwia • family_with_children • pl
8
Idealny na city break
Pros:

Rewelacyjna lokalizacja, przyzwoite śniadanie. Pokój skromny, nieduży, ale czysty. Bardzo pomocny personel. Cicha okolica.

Cons:

lokalizacja na 4 piętrze po stromych schodach moze byc wyzwaniem.

2026-09-14 • via Nuitee
S
sonia • extended_group • es
8
2026-09-13 • via Nuitee
R
Ruslan • family_with_children • kz
8
Pros:

Excellent Location, good breakfast

2026-09-12 • via Nuitee
L
Liselotte • solo_traveller • se
6
Kommer att boka hotellet fler gånger, men då se till att slippa detta hemska källarrum
Pros:

Trevlig personal och fint och rent rum. Mycket bra med liten kyl på rummet. Väldigt skön säng (jag gillar rätt hårda sängar)
Bra med utrymme att ha kläder på.

Cons:

Hur man kan ha ett rum i källaren så att hela sängen skallrar då tunnelbanan drar förbi är en gåta. Mycket svårt att sova då. Vaknade varje gång det kom ett tåg. Det var tyst mitt på natten då tunnelbanan är stängd, Men de öppnar ca 5-tiden och då drog det igång. Sen en luftkonditionering eller vad det var som också lät, vilket förstärkte ljudnivån i rummet.

2026-09-11 • via Nuitee
M
Michele • solo_traveller • it
7
2026-09-10 • via Nuitee
J
Joshua • solo_traveller • gb
6
2026-09-10 • via Nuitee
B
Brady • solo_traveller • us
2
Cons:

The room was up several flights of steep and narrow stairs with filthy carpet. No help carrying bags. The room was tiny, hot and airless. One small ineffective fan provided. The bed was small and lumpy.

2026-09-09 • via Nuitee
J
Jessica • couple • gb
10
Lovely and helpful staff. I would recommend.
Pros:

Very clean and comfortable.

2026-09-09 • via Nuitee
O
Orian • solo_traveller • il
8
מלון טוב שמתאים למקלחת ולינה. מיקום מצויין!
Pros:

מיקום מעולה. חדר קטן אבל יש בו הכל, מקרר, קומקום, מאוורר. מים חמים ונקיון כל יום.

Cons:

יש מדרגות, לא קל למי שמתקשה... כספת יכול להיות תוספת נחמדה וגם מתלה למגבת. המזרון במיטה כבר שקוע... כדאי להחליף

2026-09-08 • via Nuitee