Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Room service
Heating
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Small bathrooms
Limited breakfast options
Noise issues

Categories

Cleanliness
6.39
Several reviews mentioned cleanliness positively, but issues with small bathrooms and noise reduced the score.
Service
7.86
Staff were described as friendly and helpful in multiple reviews.
Location
8.4
Location received consistent praise across reviews for its convenience and central position.
Room Quality
6.35
Mixed sentiments regarding room size and comfort, with some complaints about noise and location of the rooms.
Amenities
6.88
Amenities mentioned were satisfactory, though some improvements noted needed in breakfast and common areas.
Value for Money
7.34
Good value was stated for the price paid, specifically in relation to location and service.
Food and Beverage
5.89
Breakfast received criticism for limited options while several reviews mentioned the quality of what was available.
Overall Experience
6.86
Overall experience was generally positive, with some reservations affecting the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:05

Property Description

Convenient Location
Located just 200 metres from Paddington Tube Station, Dolphin Hotel in Norfolk Square offers easy access to transportation and nearby attractions.

Comfortable Rooms
Each room at Dolphin Hotel features a private bathroom, tea/coffee facilities, and a fridge for convenience. Please note there is no lift at the hotel.

Complimentary Breakfast and 24-Hour Beverages
Start your day with a complimentary breakfast in the bright breakfast room. Enjoy 24-hour access to hot beverages and soft drinks. Additionally, various dining options are available within walking distance.

Experience comfort and convenience at Dolphin Hotel. Book now for an unforgettable stay!

Important information:

Please note that the elevator is unavailable at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Location

Guest Reviews

7
Based on 1746 reviews
Cleanliness: 6.39
Service: 7.86
Location: 8.4
Room Quality: 6.35
Amenities: 6.88
Value for Money: 7.34
Food and Beverage: 5.89
Overall Experience: 6.86
R
Ruslan • family_with_children • kz
8
Pros:

Excellent Location, good breakfast

2026-09-12 • via Nuitee
L
Liselotte • solo_traveller • se
6
Kommer att boka hotellet fler gånger, men då se till att slippa detta hemska källarrum
Pros:

Trevlig personal och fint och rent rum. Mycket bra med liten kyl på rummet. Väldigt skön säng (jag gillar rätt hårda sängar)
Bra med utrymme att ha kläder på.

Cons:

Hur man kan ha ett rum i källaren så att hela sängen skallrar då tunnelbanan drar förbi är en gåta. Mycket svårt att sova då. Vaknade varje gång det kom ett tåg. Det var tyst mitt på natten då tunnelbanan är stängd, Men de öppnar ca 5-tiden och då drog det igång. Sen en luftkonditionering eller vad det var som också lät, vilket förstärkte ljudnivån i rummet.

2026-09-11 • via Nuitee
J
Joshua • solo_traveller • gb
6
2026-09-10 • via Nuitee
M
Michele • solo_traveller • it
7
2026-09-10 • via Nuitee
B
Brady • solo_traveller • us
2
Cons:

The room was up several flights of steep and narrow stairs with filthy carpet. No help carrying bags. The room was tiny, hot and airless. One small ineffective fan provided. The bed was small and lumpy.

2026-09-09 • via Nuitee
J
Jessica • couple • gb
10
Lovely and helpful staff. I would recommend.
Pros:

Very clean and comfortable.

2026-09-09 • via Nuitee
O
Orian • solo_traveller • il
8
מלון טוב שמתאים למקלחת ולינה. מיקום מצויין!
Pros:

מיקום מעולה. חדר קטן אבל יש בו הכל, מקרר, קומקום, מאוורר. מים חמים ונקיון כל יום.

Cons:

יש מדרגות, לא קל למי שמתקשה... כספת יכול להיות תוספת נחמדה וגם מתלה למגבת. המזרון במיטה כבר שקוע... כדאי להחליף

2026-09-08 • via Nuitee
B
Beatriz • solo_traveller • es
6
Ubicación excelente
Pros:

La ubicación es excelente, muy cerca de la estación de Paddington, con tiendas y restaurantes en la zona, incluyendo el Mickys Fish and Chips, que recomiendo, y un M&S Foods a 8 minutos, ideal para adquirir agua, fruta y sándwiches.

Para visitar el Palacio de Buckingham, se puede disfrutar de un agradable paseo de 30 minutos a través de Hyde Park, y también es posible llegar a pie a Madame Tussauds.

Se trata de una preciosa casa victoriana convertida en hotel, como la mayoría de las propiedades en Norfolk Square. La plaza posee un encanto particular, con un parque central muy bonito y práctico para disfrutar de una comida mientras se observa a las ardillas.

El establecimiento se encuentra muy limpio.

Cons:

La habitación se encontraba en una tercera planta sin ascensor, con escaleras bastante estrechas y empinadas, lo cual dificultaba el acceso con el equipaje. El espacio de la habitación resultaba un tanto reducido para cuatro personas, ya que no había suficiente lugar para acomodar el equipaje, y el baño era bastante pequeño.

En cuanto al desayuno, era de buena calidad y, aunque no muy abundante, ofrecía variedad. No obstante, el comedor era un poco pequeño para la cantidad de huéspedes, lo que implicaba tener que esperar por una mesa a las 7:30 a.m. y comer con cierta prisa para permitir que otros pudieran sentarse.

2026-09-06 • via Nuitee
G
Gemma • extended_group • gb
8
2026-09-06 • via Nuitee
R
RYO • solo_traveller • jp
7
よかったです
Pros:

スタッフが優しかった。アンティークな建物でよかったです。

Cons:

部屋の埃をとって欲しかった

2026-09-03 • via Nuitee
A
AUSTIN • solo_traveller • za
10
2026-09-03 • via Nuitee
C
Christian • extended_group • de
5
War ok aber teuer, gibt besseres
Cons:

Das Frühstück war nicht gut. Das Rührei meistens kalt weil der Deckel nicht vorhanden war. Kaffee aus dem Automaten sehr bitte. Frühstücksauswahl Auswahl sehr gering

2026-09-02 • via Nuitee
V
Valerie • solo_traveller • gb
8
Good value for money, clean and safe.
Pros:

Didn't have breakfast. Location excellent. Initially thought was going to be really noisy. But later calmed down and exceedingly quiet. For the price, really good.

Cons:

Very hot room. Did have a fan but noisy when trying to sleep. Took duvet cover off to use as too hot for the duvet itself.

2026-09-01 • via Nuitee
M
Mario • solo_traveller • cl
7
Pros:

Cercanía a metro y restaurantes

Cons:

Falta de aire acondicionado

2026-09-01 • via Nuitee
L
Lori • extended_group • us
2
2026-08-31 • via Nuitee
A
Alice • solo_traveller • be
8
2026-08-31 • via Nuitee
M
Mark • solo_traveller • gb
8
2026-08-30 • via Nuitee
C
Costantina • extended_group • it
7
Londra meravigliosa
Pros:

Hotel carino comodo

Cons:

Personale molto freddo e distaccato
Bagno troppo piccolo
Sanitari vecchi

2026-08-28 • via Nuitee
Y
Ying • family_with_children • cn
7
还行吧
Pros:

地理位置好，干净，性价比超高。只是晚上会间歇听到地铁声音和感到其振动。

Cons:

前台女接待再热情一点

2026-08-28 • via Nuitee
R
roddy45 • Solo travel
4
Dont forget earplugs!!
Pros:

Single room was clean, but one of the smallest I've ever known, with a fridge, kettle and a tiny en suite bathroom.
Main issue was the noise from the trains which started in the morning till the early hours, and I was on the second floor!
I hate to think what it was like in the rooms on the ground floor.
I voiced my concerns to Reception but they said rooms on the top floor of the hotel were full.
I had 4 flights of steep stairs to my room and this could be an issue for anyone who has mobility problems as there is no lift.
The location and breakfast are good, but I wouldn't recommend the hotel if you're a light sleeper or struggle with stairs

2026-08-27 • via Tripadvisor