Children allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Small bathrooms
Limited breakfast options
Noise issues

Categories

Cleanliness
6.39
Several reviews mentioned cleanliness positively, but issues with small bathrooms and noise reduced the score.
Service
7.86
Staff were described as friendly and helpful in multiple reviews.
Location
8.4
Location received consistent praise across reviews for its convenience and central position.
Room Quality
6.35
Mixed sentiments regarding room size and comfort, with some complaints about noise and location of the rooms.
Amenities
6.88
Amenities mentioned were satisfactory, though some improvements noted needed in breakfast and common areas.
Value for Money
7.34
Good value was stated for the price paid, specifically in relation to location and service.
Food and Beverage
5.89
Breakfast received criticism for limited options while several reviews mentioned the quality of what was available.
Overall Experience
6.86
Overall experience was generally positive, with some reservations affecting the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:05

Property Description

Convenient Location
Located just 200 metres from Paddington Tube Station, Dolphin Hotel in Norfolk Square offers easy access to transportation and nearby attractions.

Comfortable Rooms
Each room at Dolphin Hotel features a private bathroom, tea/coffee facilities, and a fridge for convenience. Please note there is no lift at the hotel.

Complimentary Breakfast and 24-Hour Beverages
Start your day with a complimentary breakfast in the bright breakfast room. Enjoy 24-hour access to hot beverages and soft drinks. Additionally, various dining options are available within walking distance.

Experience comfort and convenience at Dolphin Hotel. Book now for an unforgettable stay!

Important information:

Please note that the elevator is unavailable at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7
Based on 1657 reviews
Cleanliness: 6.39
Service: 7.86
Location: 8.4
Room Quality: 6.35
Amenities: 6.88
Value for Money: 7.34
Food and Beverage: 5.89
Overall Experience: 6.86
V
Victoria • family_with_children • ar
10
Genial Petit hotel en Paddington
Pros:

La ubicación y el estilo victoriano

2026-06-06 • via Nuitee
N
Natividad • solo_traveller • gb
8
Pros:

Location and cleanliness of the unit

Cons:

None

2026-06-06 • via Nuitee
R
russell • extended_group • gb
3
Location good, Staff not very Nice, no lifts, noisy with underground running under hotel, beds firm.
Pros:

Found the Reception Staff no very friendly- argued with ref my bookings - said i only booked two rooms. They said they had no record of third room - Then they found booking.

Cons:

curtains didn't fit the window and light came into room. some lights not working in the room and some of the sockets not working. Room was clean but looed like it had seen better days.
Elizabeth line runs under hotel so you can hear rumble of the trains. Breakfast staff didnt want to serve you as i wanted a breakfast, i could only get Scrambled egg and some toast and a coffee which cost £7.00.

2026-06-05 • via Nuitee
S
Sarah • solo_traveller • de
7
Kleines, aber feines Zimmer, sauber und bequem
Pros:

Die Lage des Hotels ist super, Geschäfte in der Nähe sowie auch das Krankenhaus.
Man erreicht alles sehr schnell. Das Hotel hat eine schöne Architektur und das Personal ist sehr freundlich und schnell. Gepäck kann man abgeben und verstauen. Es ist sehr sauber!

Cons:

Es ist etwas laut aufgrund der Metro, aber das wird klar kommuniziert und ist kein Geheimnis. Das Einzelzimmer ist sehr klein, was aber für Londoner Verhältnisse nicht ungewöhnlich ist.

2026-06-04 • via Nuitee
E
Edonjeta • solo_traveller • xk
7
2026-06-03 • via Nuitee
A
Alena • solo_traveller • gb
6
2026-06-02 • via Nuitee
H
Heinz • solo_traveller • de
8
Gerne wieder
Pros:

Sehr freundliches Personal, für den Preis sehr gutes Frühstücksbuffet, Top-Lage (Paddington)

Cons:

Zimmer direkt über der U-Bahn im Keller, war deutlich hör--, und spürbar...

2026-06-02 • via Nuitee
J
J A • solo_traveller • gb
3
Just about adequate
Pros:

It was clean and handy for Paddington station

Cons:

It was in a basement that was very noisy and felt like a dungeon.

2026-06-02 • via Nuitee
D
Daniele • family_with_children • it
6
2026-06-01 • via Nuitee
D
Daniela • solo_traveller • it
8
Posizione ottima
2026-06-01 • via Nuitee
P
Paramonov • family_with_children • es
9
2026-06-01 • via Nuitee
A
Ammjed • couple • gb
1
Pros:

Location

Cons:

Ok

2026-06-01 • via Nuitee
S
Sabrina • solo_traveller • fr
8
Hôtel très bien placé
Pros:

Proximité de la station de métro de Paddinton. Chambre familiale très pratique avec 3 enfants. Proximité de nombreux restaurants. Personnel à l'écoute et hôtel et chambre propres. Je recommande pour le prix sur Londres c'est très bien.

Cons:

Rien, tout était très bien

2026-06-01 • via Nuitee
G
Garry • couple • gb
9
Nice and convenient place to stay in London
Pros:

The room was ok size for us. Beds comfortable good shower . Kettle with tea coffee and milk + fridge nice bonus as there was a heat wave . Location was great got of the train at Paddington walked straight across the road about 5 buildings on the left side turned the corner and a short walk down the pavement to the hotel happy days all the underground trains were 5 minutes away if you like things easy it worked for us.

2026-05-30 • via Nuitee
C
Clare • solo_traveller • gb
8
2026-05-29 • via Nuitee
R
R • solo_traveller • fi
7
Good for location
Pros:

Good location, good instructions on how to open the doors, get the key.

Cons:

My main issue was that there was a very strong sewage smell coming from drains in the bathroom. Also, they could provide a kettle for making coffee and tea in the room. Deco is a bit too dark, making the room not feel very cosy. Too much black and red.

2026-05-29 • via Nuitee
O
Olena • solo_traveller • be
7
2026-05-29 • via Nuitee
M
maria alessandra • extended_group • it
8
Pros:

La pulizia delle stanze e la posizione

Cons:

Mancanza aria condizionata

2026-05-29 • via Nuitee
D
DANUTA • solo_traveller • gb
8
Great location for this hotel
Pros:

Ceiling fan as the temps were so high and you couldn't leave the window open all night.
The rumbling of the tube trains was quite amazing to hear. You realise life is going on right under the streets.
Ideally situated from Paddington train station and the tube lines. Literally 5 minutes walk.

Cons:

Other people in adjacent rooms, knocking on each other's doors n loud talking. That did stop about 00.30

2026-05-28 • via Nuitee
P
Pourtova • solo_traveller • ru
8
удобное место
Pros:

Хороший отель в удобном месте. Все лаконично по-английски, но чисто, не прокуренно, со всем необходимым. Розетки возле кровати есть, и их достаточно

Cons:

скудный завтрак, но в Лондоне это типично

2026-05-27 • via Nuitee