The Georgian Townhouse

Breakfast was a catastrophe! The service lacked organisation leading to us waiting an hour before anybody realised our order had been lost. The hotel was expensive for one night and we expected a much better service than this. All we received was an apology and upon check out we were not asked how our stay had been.

All fine

i had to clean the bath before using it!
The toiletries were empty in the bath.
There were no options for tea (English Breakfast only).
No espresso cups, only huge mugs.

No Fan or Air Con, and it has been very hot

The room was stuffy, the fan did little move air, and the window was chained so it would open less than 4"

Hadn't appreciated the hotel was surrounded by busy roads. Our room overlooked the car park at the front and had full sun in the afternoon and was unbearably hot. I appreciate you can't control the weather, but the fan supplied was inadequate. The heat coupled with the noise of the road, and the light from the carpark which is brightly lit all through the night meant that we had a sleepless night.
The window in the bathroom could not be opened to allow more air in (and in any case that would have disturbed the many spiders web on the bathroom window. A bit of extra cleaning is required here!)

Location is by a roundabout on busy ring roads on edge of the city and not easy for walking into the centre.
Had a number of customer service issues which I’ve raised with management which they say they are addressing.
A Cosy Double room was very cramped with minimal storage space- wouldn’t recommend for a couple.
Bedding was suitable for the winter, not a heatwave.

bed uncomfortable. room dark and toilet not clean

Nothing

Unfortunately, this is no longer the place it used to be.
We booked months in advance to stay here on our wedding night as our reception was a short walk away in the city centre.

Firstly, a few days before check in, but after the free cancellation window expired, I was informed early check in was at a cost of £25 and only allowed check in from 13:00 instead of the normal 15:00. I asked about waiving this given it was our wedding night and we also had a booking for breakfast for a large number of people the following morning. I was told this "would be fine". On arrival I was told the opposite by the "deputy manager" and have been charged £25 from a £50 holding fee despite asking to waive it beforehand given our wedding was at 15:00.

Secondly, breakfast service was horrifically slow. The food itself was also not of the quality I would have expected for the price. They also somehow ran out of baked beans and took almost 20 minutes to bring toast after the main food arrived.

Thirdly, there was no parking at all available on arrival. I was told it was "first come, first serve" which isn't something I've ever come across at a hotel before. Meaning, people staying had no preference over those just visiting for food or drinks. This meant I had to park elsewhere. Luckily family were staying at another hotel nearby and had allocated parking.

Finally, regardless of the above, the service itself felt lazy and almost as if the staff didn't even want to be there. At no point did anyone even offer a simple "congratulations" on our marriage. It's therefore probably no surprise that zero effort was made to provide even a small gesture in our room to mark the occasion.

A walk-in shower

Room felt tired and unclean - cobwebs in the bathroom and grime around the bathtub.